AlumniClass.com Inc

Hi, I am unable to locate any correspondence regarding your account but I'm glad to assist youI will have a new login and password emailed to you shortlyOnce you login with your new password you can change your passwordYou will receive an email very soon
Thanks

I have received my $refund from AlumniClass.comThank you for your assistance in this matterI do believe, however that *** and AlumniClass.com should be investigated for what I think is their collusion in what seems to me to be a *** Richard ***

Complaint #*** Consumer: *** *** We are in receipt of the consumer complaint filed by Mr*** According to our records, Mr*** has a free Classmates account which he created on March 19, Additionally, Classmates doesn’t offer a lifetime subscription membership
Our current subscription plans are months for $15.00, year for $or two years for $ As indicated by the notes in his account, Mr*** spoke to two different account representatives on April 4, During the last telephone call, Mr*** indicated that his credit card statement indicated that he was billed by Alumni.comWe believe Mr*** may be referring to AlumniClass.com which offers a $lifetime membership offerI have attached a screen shot of Mr***’ Classmates profile showing that he has a free account and a screen shot showing the AlumniClass lifetime membership offer for your review Since *** and AlumniClass.com are not the same company nor are we in any way related or affiliated, and are, in fact, competitors, Classmates is unable to provide Mr*** with any assistanceHe will need to contact the operators of AlumniClass.com for further assistance This information should successfully resolve this complaint. Should your office or Mr*** have any questions or need additional information, please feel free to contact me at *** Sincerely, Tara M*** SrIP & Marketing Compliance Manager ***

Revdex.com:
Please continue to persue this matter until I receive my $back

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:When you click on the page, it asks you if you want to join? Great, I figured if I wasn't satisfied I would let them know and get a refund, is the publicity worth the $40? What they are not telling you is when you get onto the first page, you find your school and when you click onto the page it asks about joining, and I just checked it again with the link below you cannot scroll up or down to read anything, and the only option you have is either to join and find information about your school or not joinI hope you can see the web site in question before they change anything?
Sincerely,
*** *** ***

Hello,I'm sorry you are still confused and still do not see your refund. Refunds may take 3-business days to post back to your account. We are not affiliated with *** in any way. We have no connection to them or their website. You may review our disclaimers as this information is also stated in there. Here is a copy of your refund that you can take to your bank for further clarification as to why you cannot see it yet: Refund Information Refund Transaction ID***Refund Amount $USD Refund Status Settled Refund Date04/06/12:PM CDT Thank you, Sylvia

Hello,Thank you for your concern. I understand that you did not receive the automatic confirmation email to let you know your order was placed and is processing. If you did not receive this automatic email, that indicates that there is a setting within your own email account that may be
blocking our emails or filtering them to your spam folder. We have not sent a tracking number yet as the order has not shipped (all orders are custom made after they are placed and typically ship within 7-days) but this is also an automatic email so chances are you will not be getting that one either unless you add our domain to your safe senders list. Please let me know if you would still like your order canceled and refunded as it has not finished processing yet.Thank you,Sylvia***@alumniclass.com

Hello,Thank you for the communication regarding this issue. I understand the customer is on the incorrect site and so a membership to that site is irrelevent and have no problems issuing a refund because of this. However, to clarify, the customer is claiming that we moved her without her
knowledge or permission and this is false. Our site cannot move a person's profile as the programing of our site won't allow us to move profiles from one site to another. The ONLY way a person can be listed on a certain website is if they join that actual specific website themselves. That being said, I have now issued a refund to customer and made sure both of her profiles were removed. I show that she actually joined this specific site for this specific school two separate times. Thank you and let me know if there is anything else. SylviaCustomer Service Manager***@alumniclass.com

Hello,Thank you for contacting us regarding your information. Your membership was already removed from our system when you (customer) removed themselves on 3/23/16. I have also now had our programmer remove your name which was attached to a newsletter dating back to the Spring of
when you first registered as you were listed in that newsletter as a new member. You are now completely out of our system, however, we do not have the ability to remove you from search engines that may have you associated with our site still. This request will need to be submitted to the search engine directly so they can take care of that for you. Please let me know if there is anything else.Thank you,***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Hello,
Thank you for the email. This order was shipped on 1/5/with a USPS (united states postal service) tracking number of: ***
I have tracked this order and show it was delivered on 1/9/but want to check and make sure the customer received this as it says it
was left on the porch. Please let us know. I apologize for the delay with shipping and hope this package did arrive as promised
Thank you,
Sylvia
Customer Service Manager
***@alumniclass.com

Hi,I spoke with the customer regarding the issue and explained the circumstance of an item being on back order. I apologized for the trouble and confusion and I have refunded them. Thank you.Sylvia

Hi,UPS has been trying multiple times to deliver this package They have left multiple notes with the Mr*** giving him specific instructions on how to obtain his package as they keep trying to deliver it to him and are unable Please see the attached screen shot of the specific details of this shipment. Thank you,Sylvia

Complaint: [redacted]
I am rejecting this response because:Its a shame I had to go through the Revdex.com to get answers.  If that's the excuse then you need to verify when exactly will I receive my refund or order?  No more broad answers....I need specifics.  I have no confidence with your responses so far.
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
We did receive the package as described; thank you.
Sincerely, [redacted]

Hello,Buyer purchased an upgraded membership.  Prior to this purchase buyer was responsible to read and agree to our Terms of Use which states: "Our Websites act as a medium for students, alumni, school faculty and staff and other users to come together and share information and content....

Alumniclass.com is not responsible for posting content, nor does it guarantee that any content will be posted on our Websites. Virtually all Website content comes from users and members and Alumniclass.com has little control over what content is posted. Alumniclass.com does not guarantee the accuracy, inaccuracy, quantity, quality or lack of any information posted to our Websites and assumes no responsibility for same. By accepting these Terms or Use, you acknowledge and understand that it is the responsibility of users and members to post useful and accurate content on the Websites and that any lack of information is not the responsibility of Alumniclass.com."This statement is posted on the payment page prior to payment as well: "By selecting SUBMIT you confirm that you have read and agree to our Terms of Use and Privacy Policy and authorize your payment method to be charged the selected membership fee. You can cancel your premium membership at any time. Membership fees are non-refundable." Regardless of us being very clear about the content of our site and our policies, we have refunded this payment and downgrade the profile.   Thank you.

Revdex.com:
I have not seen a response from Alumnicliass inc
Sincerely,
[redacted]

Hello,Thank you for the email.  I'm sorry to hear that Mr. [redacted] was unable to locate the area where he could cancel his membership or cancel his automatic annual renewal.  There were in the same area of the "Account Tools" if he were to log into the profile he created.  I have...

now removed this membership, canceled the automatic renewal and refunded the most recent charge.   Thank you,Sylvia

Hello,Thank you for contacting us about the charge.  I am showing that you purchased an annual upgraded membership on the Liberty high school alumni site on 1/7/15.  The most recent charge was your annual payment renewal for the next year.  This type membership with the recurring...

charge was agreed to at the original time of purchase.  There was always the option to change it to manual renewal to stop future payments in the "my profile" area under "Membership renewal type".  I have now removed your memebership, refunded the recent payment and canceled all future charges.  Please let me know if you have any other questions.  [redacted]Customer Service Manager[redacted]