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Always Affordable Repairs LLC

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Always Affordable Repairs LLC Reviews (47)

I responded

February 6th, 2018To whom it may concern,This letter is to dipute the response of the business on complaint #[redacted]. Enclosed are copies of all correspondence and photos submitted to appliance repair company concerning the damage done to my freezer door during a repair visit to my home on Januarary 23rd, 2018.I called the morning after the damage was discovered from work to inform the repair company. I was just asked at that time if I had a picture and could send it to them via email, I was given the address and hung up. All correspondence from that initial call on January 24th was by email until after the last email response from appliance company on January 29th after which I called for an explanation of their determenation on January 30th. The call lasted 26 mins. I asked to talk to the business owner but was told by the manager that she handles all the complaints. After taking my name she put me on hold for over 10 mins. while she reviewed the complaint. She told me when she came back that she reviewed my photos and again said they can not see how the damage was caused by them and would not take resposibility. That they had a photo of their technician from after visit that shows no damage. I asked her to send me the photo with the date and time stamped on it and that I had already asked them (pg 8 resonse email) and still have not received it. I also again offered my explanation from photos with black tube showing height of washer and scrathes. She asked how it was possible because there was a wall between the washer and fridge. I explained that they had pulled the washer out of the closet (at least 10-12 inches) so they had room to work on it. (Never did I say they laid the top of the washer on the fridge as stated in their message). I called again on January 31st and asked to speak to business owner and was told no by the manager and she hung up call lasted 2 mins. I tried to call back but they would not answer.In dispute to response page 1 is a hand written note from a phone call to my [redacted] warranty company on 11/9 asking for somone to come look at my washer because a diagnosis alarm was making it beep and to look at my refidgerator because it stopped dispensing water. The receipt shows the date the repair company came on 11/14 they discovered a bad pump in washer and would order a part for it. As for the fridge they pulled it out to check the water line after trying the water dispenser, found no leaking and it was able to make ice so they dimissed checking it any further (that is why he did not write it on the receipt after the , ) because at the same time I was having an issue with water seeping up through my kitchen floor. He looked in closet with hot water heater and thought that there may be a leak in a pipe between walls. That is why a plumber was recommended.Page 2 is a copy of the note from call to warranty company for assignment of a plumber. The receipt from the plumbers visit on 11/16 in which his visit determined there were no water issues coming in,out or within structure through pipes. His intial thought was the dishwasher but I told him I never use it so he recommended washer and fridge repair.Page 3 is a copy of emergency service on nov 17th after a claim was filed with my homeowners policy on damage done to my floor. This company was hired to find the source of the water under floor. They determined the motor had gone on dishwasher and it was leaking water out of unit. They had to rip up almost all of my kitchen floor into the hallway and the dining room. I had to have equipment to dry out the slab for several days and with holiday coming I waited until 12/5 to call warranty company (note on page 4) to have dishwasher added to the appliance company for repair (not the fridge as stated in message from repair company) but I again asked about firguring out why the fridge could not dispense water since it had nothing to do with water line.Page 5 is a copy of contract which was day of first contact with project manager for floor replacement and cabinet repair in kitchen.Pages 6-13 are all emails and photos sent and repsonses received by appliance reapir company. As you can see from the first response from the appliance company they were asking for pictures of where the washer door meets scratches. (Which I did not state in my intial email on page 6 I never said damaged was caused by washer door). Page 8 message sent in response for futher out picture I also stated I did not know how the damaged happened. Her response was to ask for more pictures again asking for where the washer door would meet the scratches by opening the door. My message to response was the first time I gave my thought on how the damage could have been made that the washer door was too low. I mentioned that they pulled of the panel to fix option buttons ( which in their message they say I never mentioned before Revdex.com complaint). And when I took photos (pgs 10 & 11) of the washer then the fridge using the wand to my shop vac I discovered the top of the washer is the exact height of the scratches on freezer door. I also explained in same email that I left right after they did to run errands that day (I did not return home until around 8:30 that evening) that is when I noticed damage and took a picture (pg 7). I sent a picture that I received by my project manager which I mentioned in same email (but I never mentioned the date of the photo as staed by them in message). She stded in response that it was prior to their 1st visit but I did not meet with project manager until December 12th. Pages 14 & 16 documentation via email from project manager shows dates of photos which were sent to appliance company, #2 photo was taken only the week before they came to do the repair. And it is clear in the photos there was no damge to my freezer door when they were taken. (I asked him to send me this email for documentation of dates).As you can see by everything I have enclosed that their response message to my complaint is a mix matched version of bits of emails and just made up explanations of what they say occured.I am looking forward to your response to this information as to what my next step will be to receive satisfaction in this matter.Sincerly.

We recently found out that the Always Affordable had not been sending their case reports to our home warranty company, [redacted]; apparently this is a strictly enforced aspect to their service agreement with the 3rd parties they send out to do the repairs.Instead, Always Affordable had us deal directly...

with them so they could essentially send out 4 different technicians a total of 7 times. The only reason for this would have to be for the simple fact that ordering a replacement appliance hurts their "Score" with [redacted] so they wasted 4 months of our time before finally sending out their top technician to do a final analysis. We even spoke to Someone in Always Affordable's main office who informed us they would send a report to [redacted] but it was only after we called [redacted] that we found out they hadn't submitted any updates and since we as the consumer never callled in any updates either, our claim expired.We pled with [redacted] to reopen the claim and they fortunately did, but since it was technically a new claim we needed to have an additional inspection done on the stove. Over the course of this horrible experience, we were told a number of different things were wrong with the stove, gas connection, orface sizes, and even had to have Philadelphia Gas Works come out to check our gas pressure.Always Affordable finally submitted our request for a new stove a week ago and we just purchased it yesterday. It was installed this morning and nothing was done to the gas lines. The stove lit up instantly and with a very good BTU level. The issue it turns out was entirely with the stove. So when asked if Always Affordable "Resolved my issue" the answer is a stern no. They made our issue a thousand times worse and put us through so much work to just have the issue fixed in 20 minutes by replacing the stove. I would never EVER refer Always Affordable to even my worst enemy. Aside from one good technician, the entire company is the biggest joke I've ever dealt with.Regards,
[redacted]

This customer was almost impossible to contact for a first appointment,than after contact we scheduled a appointment and did diagnose,after we received parts the customer than again was hard to contact, than after reaching the customer we went out installed parts and was called back that they did...

not work ,we had to make another appointment at that time the customer was very nasty and threatened myself and receptionist at that time we said we are not coming back out we do not work well with threats no need for that,than he apologized we went out re-diagnosed an we ordered more parts ,than we made another appointment  as we were on our way out the customer cancelled said he was buying a new appliance ,we cancelled him.. He calls back 5 days later asking why did we not show up, we were shocked an thought now he is playing games, than we made another appointment an customer is scheduled today for repairs after he threated us once again.. As far as the 100.00 customer has a home warranty that is a contract between them an that is their fee to pay any service provider that comes to their home under that warranty ,so no it will not be refunded.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: We are both are ready to let a judge decide. Please note:1. I am requesting a partial refund, so please bring receipts for the entire bill and the extra can of rubber spray I paid Jimmy for.2. Doing any type of work inside a customer's home is not a license to leave cosmetic damage by citing that the work requested was done. Jimmy not only did sloppy caulking work, he left black rubber spray on my bathroom floor. I'll bring pictures of this for you to see. Both of these situations will need to be rectified.3. I don't know what Dawn did or did not tell you, but I have her on voicemail. I know exactly what she said. Are you sure you do?4. I will never do business with you again.5. See you in court.
Regards,
[redacted]

[redacted]./[redacted] has a home warranty ([redacted]) and we were sent out by warranty to diagnose customers dryer ,yes it has taken longer than we thought however the part error was not on our tech or office we ordered the right part however the parts come form ([redacted]) The customers home...

warranty . As far as a replacement again the customer has a home warranty it is not up to us to replace the dryer it is the warranty decision. We apologize how long this is taken ,parts are ordered and this will be rectified very soon..

I posses an AHS policy for my appliances. I filed a work order which was assigned to Always Affordable Repairs LLC. I don't know who's running this company but it is the worst! I was contacted to schedule an appointment for a technician to come out to my home an evaluate the needed repairs. During that conversation, I informed Always Affordable that I would be leaving work at noon and would need until 12:30PM to get home so I would appreciate them alerting the technician to that. They stated that they would. Needless to say, the tech showed up at 12:03PM and left. I arrived at 12:30PM as I stated only to find that I could not get my repairs evaluated. I was rescheduled for the following Saturday. I was asked what time worked best for me and I stated 1:00PM and they agreed. I was contacted by the company less that 30 minutes later and asked if I would agree to an earlier time. I agreed to the suggested time of 10:00AM. The tech showed up on Saturday at 10:00AM slightly agitated. He evaluated my repairs and then discussed times with me. It was then I found out that Always Affordable reps intentionally misstated the truth in telling the tech that I insisted on him arriving at 10:00AM which disrupted his schedule pattern. I was then contacted by a rep from Always Affordable on May 9th at approximately 2:36PM (they left a message) that my repair parts were in and that I needed to contact them to schedule installation of the parts. I contacted them on the same day at approximately 4:36PM, got no answer so I left a message with 2 contact numbers for them to return my call. I then contacted Always Affordable on May 10th (since I received no return call) at approximately 9:36AM to try to schedule installation of repair parts; no answer so I left another message. I contacted them again on the same day at 3:15PM and spoke to someone who scheduled me for installation on May 11th between Noon and 3:00PM. I was home at 10:45 AM on May 11th. I received no call or visit from a technician at all. I called Always Affordable around 3:30PM and inquired about the installation of repair parts only to be told that I was not on the schedule! Needless to say, I was furious!! They never returned my calls and even at that I reached out to them to find this out. I don't know who's running that company but they are definitely NOT A+, B+, C+ or D+....their customer service STINKS!!!! They are rude, unprofessional and severely lack integrity expected of a Revdex.com business!!!! Today is May 12th and I am scheduled for installation of my repair parts today between 4:00 and 6:00PM (this is because I refuse to lose another hour at work with these people). If I am in need of appliance repairs ever again, I will adamantly insist that this company not receive the business.

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Address: 12309 Rambler Rd, Philadelphia, Pennsylvania, United States, 19154-1327

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