Always Professional In Moving, Inc.

To Whom it may concern;
I spoke with Ms. [redacted] this morning and prior to recieving this email, she had already been credited her $150.00.
$50.00 was done via credit card refund and check #[redacted] was issued this morning for her $100.00 deposit. 
At this time Always Professional In Moving...

has settled with customer and feels the situation is solved. 
Sincerely
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted] [redacted]

We originally put several items of furniture into his garage due to construction going on in and around the home. He contacted us the following day and we sent a repair man on May 5th to fix a chair that was placed in the home scuffed and offered $100.00, with customers agreeance and acceptance. At...

this time construction was happening in the home still. Customer contacted us recently complaining about more damage. I understand their frustration but we did not move the items from the garage into the home and per our contract, the customer did sign off that he recieved everything in good condition at time of service. We cannot be held liable for items touched and moved after final service. We still have the original $100.00 offered to the customer but we cannot except further liability to items we did not move into the home. Sincerely[redacted]

To Whom it may concern;  Several items have not been added as unfortunately this only provides enough for 4 items. 

font-family: Verdana;">1. Is the invoice for the supplies needed for Mr. [redacted]'s load. 2. Is the invoice for Mr. [redacted]'s service, credits, and additional supplies used.  3. Is Mr. [redacted]'s pricing email, which was sent back in May, 2016.  4. Is our computer software picture of Mr. [redacted]'s account and the pricing email clearly registering that he opened it and received it. Our software can track when a customer opens their email, how many times, and from where.  We would love to send videos and pictures of the load being loaded from our warehouse. Which were taken the day of loading for social media purposes. Showing all of his furniture loaded in great condition and professionally.  We had Mr. [redacted] scheduled to load on 10/28/16. We were informed the trailer would be here between 8am and 10am. We had 4 men, waiting from 8am to 2pm which is 6 hours. Communicating with Mr. [redacted] through out the day. He let us know they went to a wrong location. By 2pm per recorded call, we informed Mr. [redacted] we could no longer keep our staff waiting and would have to charge for the 6 hours waiting time. We had to move all items back into warehouse at this time.  He understood. On 10/29/16 all items had to be pulled out again, inventory checked, and items loaded on to truck. After items, safely loaded onto truck our insurance is no longer responsible, as we did not haul trailer across country, nor unload trailer. The responsibility then lies on the transport company.

We originally put several items of furniture into his garage due to construction going on in and around the home. He contacted us the following day and we sent a repair man on May 5th to fix a chair that was placed in the home scuffed and offered $100.00, with customers agreeance and acceptance. At...

this time construction was happening in the home still. Customer contacted us recently complaining about more damage. I understand their frustration but we did not move the items from the garage into the home and per our contract, the customer did sign off that he recieved everything in good condition at time of service. We cannot be held liable for items touched and moved after final service. We still have the original $100.00 offered to the customer but we cannot except further liability to items we did not move into the home. Sincerely[redacted]

As of 12/9/13 We have rectified the issues and have a signed release from Mr. [redacted] that he is satisfied with his outcome. 

Sincerely

Due to legal documents that have been signed by [redacted] Mother with verbal permission for Miss [redacted],  our lawyer has been notified. We have contacted [redacted] and have settled privately.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[redacted]

This review is for the staff at APIM Ray and Nicole. I have nothing but great things to say about this company and how its ran. Great job!

To Whom it may concern;

I spoke with Ms. [redacted] this morning and prior to recieving this email, she had already been credited her $150.00.

$50.00 was done via credit card refund and check #[redacted] was issued this morning for her $100.00 deposit. 

At this time...

Always Professional In Moving has settled with customer and feels the situation is solved. 

Sincerely

If I were rating the guys that showed up at my home, I'd give them 5 stars. I left comments to that effect. They were hard working, courteous, carful and pleasant. However, the owner and managers of this company do not seem to be honest. Let me explain why I say that. We used Always Professional to move us out of our home, store our belongings for about a year while we built a new home, then move our belongings to our new home. We had some of the nicest furniture you'd find in a home. We purchased it new from places like [redacted], [redacted] and [redacted] and it had been delivered by their "white glove" service so it was put in place in pristine condition. We don't have kids or pets and take very good care of what we have so anyone would have described our furniture as being in near-perfect condition. However, we were unaware at the time of the first move,that Ray, the owner, was marking every piece of our furniture with codes indicating that it was soiled, scratched, torn, dented and heavily worn. When a few items arrived with some severe damage, we asked that they have them repaired (I'm not talking about the many minor dings and scratches that did and will inevitably happen during a move). I was promptly informed that all items were in the same condition as we signed off on them after the original move. Obviously, if our signature is on a piece of paper with these codes (which I haven't yet been able to verify), it is unlikely we can do anything about it and it is clear that Always Professional has no intention of doing anything about it. So, while their actual moving crews are really great, I would warn anyone against using this company. If you do use them, be very careful to review every little detail of what you are signing. They will move you through it quickly, but make them sit and wait for you to go over it with a fine-toothed comb. Our list was 5 legal pages long and we thought we were just signing to indicate that the items on the list were the only items they were receiving so we couldn't claim they took something and didn't return it. We were not aware, or informed, that Ray had marked all of our items as being in horrible condition. Needless to say, we've lived and learned, but hopefully someone else can learn from our foolish mistake.

Review: APIM moved some household goods for me in February of this year. In general I was pleased with the move until the movers left and I went upstairs and saw that the one piece, a high boy dresser had been scratched, gouged and chipped. I found pieces of the dresser on the stairs and noted that there was damage to the half wall at the top of the stairs where the dresser had been slid across. The dresser was not wrapped in a blanket as I was repeatedly told it would be from my first contact with APIM on the day of the move.

Today December 5, 2013, I spoke with [redacted]. His closing words were "your claim is denied, have a nice day” before he slammed the phone down and hung up on me. I guess that is his version of customer service. What was his justification? He denied my claim because I called him “buddy”, interrupted him misstating the facts, lying, and accused me of trying to be a “tough guy”. Even though I have had numerous conversations with the staff and movers that were all very cordial for the last ten months with the exception of him getting on the phone today and reading me the riot act.

APIM never allowed the claim process to proceed past me informing them that I had an issue. Their reason for denial is so ludicrous that I find it hard to believe they could ever have an “A” rating from the Revdex.com.

I will be filing a claim in small claims court.Desired Settlement: Pay for Repair, Refund truck charge and a written apology.

Business

Response:

As of 12/9/13 We have rectified the issues and have a signed release from Mr. [redacted] that he is satisfied with his outcome.

Sincerely

I used this company 4 years ago and everything worked out great. I used them recently again and ran into a few problems. First of all the boxes marked by a couple of the guys were misleading and in a couple of cases inaccurate. That's ok, it is bound to happen. My real problem is a few days after and I am loading up my dresser I found some damage on a less than 6 month old dresser. I called and [redacted] came over and was apologetic and we were both upset that the guys didn't tell him. He asked that I try and get hold of the furniture company and see if I can get another piece and he will put it on since he was unable to repair it at my home. He said if that couldn't happen that he would take off the existing top that was damaged and send it to his "guys" for repair. He also said that he would credit my card for the inconvenience they caused especially since we were a return customer. Well 5 days later after no luck being able to talk with Furniture company I call him back and he was willing to come over and take top off and send it away for repairs but it would be easier to get a new top and he would put it on. I asked him about the credit to my credit card and he now changed his tune and said he only offered that if he wasn't going to do the work! Well, the way I see it is this: why do I have to do all the running around to get this fixed? it was their guys that damaged it. Second, is this not an inconvenience to me? When you say something you should stand by it! Before the second call I was more than willing to use them again, after all things happen! But after what transpired on the second call I am not willing to use them again. A person or a company needs to stick to their word.

Today, the day after entering this review on Yelp, I got several calls from the moving company. The last one I answered and was asked "where we went wrong?" I started to explain to him about his change when I asked him about the credit to my credit card for my inconvenience and that HE was what went wrong. He got angry and started venting on me stating that we should have settled it like men. He stated that instead I went online and slandered him. He was angry and not listening to me at all. He also said that because I didn't work with him he won't do anything for me! When I said to him "we'll see", he went off again and said he didn't believe I was a "God fearing man". He used the word slander several times. I finally had enough of his yelling and not listenening and hung up on him. This is not the way to handle a dissatisfied customer! No one should be called at home or anywhere and be talked to like this!

Review: We hired this company to move us in April 2013. We checked to ensure there was insurance coverage, and we were assured our property was insured. Upon delivery to our new home we noted damages. The company sent a representative to our home to 'fix' the damage. They did a less then satisfactory job. They offered a $100 discount, which we rejected as we still had additional items to unpack. Upon unpacking the additional items we discovered two pieces of furniture that are damaged. We contacted the company and they asked us to send them pictures, which we did. We sent them the pictures via email, this is the response we received:

Mr [redacted],

This is [redacted] in the clams for apim after going over your last clam that we gave you $100 for and now this clam.If the items you are showing me are know in the house and not still in the garage their is not much we can do for this as we do not know who you had bring them in and if they did the damage. In fact the desk looks to have been or tried to be repaired already (not buy us)so at this point I will have to say that this clam is denied.

If you would like to go over this with me feel free to call anytime

####-###-####

[redacted] lang

We sent another email explaining in detail the circumstances of the move and damage. This is the response we received:

I have already said Mr [redacted] not going to happen.. You can send me all the expecting e-mail you like but we will not repair something I'm not sure are guys did

Again ty for your time

Not only are these people NOT PROFESSIONAL, they are not standing behind the insurance policy we were told existed. We were specifically told by the supervisor of the move to look things over after we had time to unpack and contact them and they'd "take care of it". There total lack of concern and professionalism is how they "take care of it".Desired Settlement: We simply want the two items repaired or replaced as appropriate.

Business

Response:

We originally put several items of furniture into his garage due to construction going on in and around the home. He contacted us the following day and we sent a repair man on May 5th to fix a chair that was placed in the home scuffed and offered $100.00, with customers agreeance and acceptance. At this time construction was happening in the home still. Customer contacted us recently complaining about more damage. I understand their frustration but we did not move the items from the garage into the home and per our contract, the customer did sign off that he recieved everything in good condition at time of service. We cannot be held liable for items touched and moved after final service. We still have the original $100.00 offered to the customer but we cannot except further liability to items we did not move into the home. Sincerely[redacted]

I was looking for a local moving companies in Tempe for my up coming move.I did speak with a lot of movers because I also needed 6 months of storage as well as my move to my home.After speaking with [redacted] the owner, I felt better about the way I was treated by him compared to other companies that felt like a was just a number .[redacted] made me feel like family.They came out on time and got to work straight away and did a full inventory of all my thing with me by his side so I could see every damage my last move had done to my furniture that I did not know about. After my 5 month stay [redacted] and his crew delivered my furniture to my new home. All was the same as it left other than one or two little things, but [redacted] called the next day and had a repair man at my door. It was all fixed that next day.This company Always professional in moving is out standing and I would tell anybody moving to use them for their move. Ty Always professional in moving Ty

I used always professional in moving and my experience was the worst moving experience that I have ever had. This company damaged and misplaced some of my items. They told me on site that they would take care of them. When I called to get a resolution, they said that I had signed off on damage. If that was the case then I unknowingly was told to do this. Their inventory system is terrible. They don't use number tags to account for anything. When I told the Manager that I would be filing a complaint, he called me an expletive and hung up on me. Not a professional company in the least.

The owner of this company is a bully and promises things that aren't delieverd. They told me the movers are professionals instead an unorganized chaotic mess. The guys were hired three days prior ! They ruined numerous pieces of furniture. Scratches everywhere and grease and dirt on my furniture. They started at six in the morning and ended at ten at night. But yet I was told it wouldn't take longer than eight hours. The workers were fighting amongst each other. Two new guys wanted to quit. I was a babysitter the whole day. They broke crown molding and chipped up the walls Then at four o clock the owner calls and demands payment and says if I don't pay he was going to keep my stuff. I hung up on him. I was already at my breaking point. Everything was so out of control. It sure would have been nice if he would have called and apologized for everything and asked what was going on. Anyways all and all I was completely ripped off and now I'm going to have to argue with him to get my furniture fixed. I would advise against any one using this company and I'm not done dealing with this company. I want all to know about my family's experience

The whole experience with APIM was professional and went without a hitch. The charges were exactly as quoted with no hidden fees. The quotes were very competitive. The movers showed up at 6AM sharp and worked their tails off. No standing around and took no breaks nor ate lunch. Nothing was broken or missing. I heartily recommend them.

Review: I had this company come to my house on 4/4/2014 to give me an estimate on a move to the [redacted] area, they wanted $100.00 deposit. Which was mailed to them. I called the office to verify that they received the check. Then I had to call them to give them my moving address, and to also send me invoice's via e-mail to myself and my brother in ** so he had the info for his records. I also sent them a $50.00 deposit on their cleaning department which is run my 1 of his 6 daughters. I had to follow up with them because I never received the invoice and when I called [redacted] the owner was very short with me and said I'll have the girls do it when they come in. Then when they found out I was moving 10 miles further south than [redacted] they taxed on another $150.00 for fuel. Plus they wanted $300.00 on top of the $2,700.00 in cash to give to the Drives. Ok so my brother in ** said he never got the invoice so he could send them a check for the balance of the move. [redacted] (the owner) answered the phone and once again he had a tone in his voice like I was bothering him. And I called it on it and he started shouted at me telling me that I was calling the office every other day (which I wasn't) and then proceeds to tell me to look for another Moving company 4 weeks before I move. Well I was in tears that he talked to me like that and was blaming me for his office of not doing their job. Needless to say they owe me $150.00 $100.00 from the Deposit and $50.00 for the cleaning.Desired Settlement: I want my $150.00 back that they took from me and I want them further looked into. In my research I discovered that they add on additional fees after the move that you were not quoted.

Business

Response:

To Whom it may concern;

I spoke with Ms. [redacted] this morning and prior to recieving this email, she had already been credited her $150.00.

$50.00 was done via credit card refund and check #[redacted] was issued this morning for her $100.00 deposit.

At this time Always Professional In Moving has settled with customer and feels the situation is solved.

Sincerely

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I hired Always Professional in Moving to help me move my furniture. Upon setting up at the new place, I was advised by one of the movers that they had cracked the headboard of my bed because one of the straps came loose in their truck. He went on to tell me that he will go get paint and try to fix it but to please, please not call the company, because he could lose his job. I am a single female, with now 3 male movers who know where I live, so I hoped that he could fix it with the paint and move on. He came back with the paint, and it looked worse! Two nights later, my foot-board fell off of my bed, and I noticed a crack on one of the pillars of the headboard. I decided enough was enough and I called the company to report this. They seemed apologetic and advised me they would have movers come and pick up my bed to bring it to their repair shop and they hoped to "have it back in about a week". One month later, they were ready to deliver the "repaired" bed back to me. I was working the day of the delivery and advised it would be okay for my mother to sign the paperwork needed upon delivery. When the movers were here to drop it off, my mother noticed that they had painted or stained the bed a different color than it was originally, and asked to write a comment on the paperwork. The movers were ADAMANT that she could not write ANYTHING on the paperwork, and all she could do was sign. They stated if there was an issue, we needed to call the company to report it. I called the following day, and left a message. After waiting 48 hours with no response, I called again and reported the issue. While reporting this issue, I was cut off, talked over, and ultimately ended the phone conversation in tears because I was told the bed was not painted, and that I should have been the one to take the delivery, not my mother. I told them that I could supply pictures of the newly painted bed that I did not approve of, and invited them back to look for themselves so they could compare it to the pictures we all took before the repair. She finally told me that she would talk to the movers who delivered the bed after the repair and also to the repair shop itself, and I would hear back from her within 24 hours. Here we are again...48 hours later, and I have no phone call, no follow up, and a bed that was painted without my consent.Desired Settlement: At this point, I need a new bed. There were issues with this company from day one. I work hard for what I have, and the fact that someone painted my bed a new color without even calling to ask me if I consented, is not okay. This is not an end table or a lamp shade...this is my bed. On top of that, none of this has been done in a timely manner, and I have never once felt like this company has had my best interest at heart. So, "always professional" is quite ironic.

Business

Response:

Due to legal documents that have been signed by [redacted] Mother with verbal permission for Miss [redacted], our lawyer has been notified. We have contacted [redacted] and have settled privately.