Always Professional In Moving, Inc.

Review: I hired Always Professional in Moving to help me move my furniture. Upon setting up at the new place, I was advised by one of the movers that they had cracked the headboard of my bed because one of the straps came loose in their truck. He went on to tell me that he will go get paint and try to fix it but to please, please not call the company, because he could lose his job. I am a single female, with now 3 male movers who know where I live, so I hoped that he could fix it with the paint and move on. He came back with the paint, and it looked worse! Two nights later, my foot-board fell off of my bed, and I noticed a crack on one of the pillars of the headboard. I decided enough was enough and I called the company to report this. They seemed apologetic and advised me they would have movers come and pick up my bed to bring it to their repair shop and they hoped to "have it back in about a week". One month later, they were ready to deliver the "repaired" bed back to me. I was working the day of the delivery and advised it would be okay for my mother to sign the paperwork needed upon delivery. When the movers were here to drop it off, my mother noticed that they had painted or stained the bed a different color than it was originally, and asked to write a comment on the paperwork. The movers were ADAMANT that she could not write ANYTHING on the paperwork, and all she could do was sign. They stated if there was an issue, we needed to call the company to report it. I called the following day, and left a message. After waiting 48 hours with no response, I called again and reported the issue. While reporting this issue, I was cut off, talked over, and ultimately ended the phone conversation in tears because I was told the bed was not painted, and that I should have been the one to take the delivery, not my mother. I told them that I could supply pictures of the newly painted bed that I did not approve of, and invited them back to look for themselves so they could compare it to the pictures we all took before the repair. She finally told me that she would talk to the movers who delivered the bed after the repair and also to the repair shop itself, and I would hear back from her within 24 hours. Here we are again...48 hours later, and I have no phone call, no follow up, and a bed that was painted without my consent.Desired Settlement: At this point, I need a new bed. There were issues with this company from day one. I work hard for what I have, and the fact that someone painted my bed a new color without even calling to ask me if I consented, is not okay. This is not an end table or a lamp shade...this is my bed. On top of that, none of this has been done in a timely manner, and I have never once felt like this company has had my best interest at heart. So, "always professional" is quite ironic.

Business

Response:

Due to legal documents that have been signed by [redacted] Mother with verbal permission for Miss [redacted], our lawyer has been notified. We have contacted [redacted] and have settled privately.

My family and I had an amazing experience with Always Professional. We have used movers in the past and been thoroughly disappointed, so the bar was set pretty low. This company was fantastic from the start. From the ladies in the office to the moving crew, everyone was SO nice, professional, and easy to work with. The actual move took less time than I had anticipated, nothing was damaged, everything was where I wanted it at the end of the day. I couldn't have asked for a more positive experience. Highly recommend this family business. HIGHLY!