Amazing Tans

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Larchmont Jeep Dealership's response is not acceptable for many reasons...First, lets stick to the issue at hand which is the severly broken splash guards Not only did they break one side, they continued with the job without notifying me of the issue and then broke the other side When I went to pick up my car for the initial job (leaking gas tank), I paid, recieved my invoice WHICH HAD NO NOTICE ON THE INVOICE OF MY VEHICHEL BEING A ROAD HAZARD and went to my car to drive home I decided to inspect my car prior to leaving Larchmont Jeep Dealer and found that they had damaged my vehicle I went back inside to get [redacted] ***, the [redacted] agreed they had damaged my vehichel and would repair After months and attempts (their first attempt, was mearly painting the damaged parts with heavy undercoating to hide the damage) I would not accept their repairs as they are not acceptable, and Larchmont Jeep was not happy with me This is when Larchmont Jeep Dealer started getting nasty with me and began the story of my car not being safe to drive, I had to get the Police to come to make Larchmont Jeep release my car to me I have the police report (which is filed at [redacted] Police Dept) as proof My car had past "passed" state inspection and I just got that renewed post this incedent, so may car is in fact safe to drive Additionally, I took my car to [redacted] Jeep Dealer for an officail point inspection and the report was clear with minor general maintainence required, my car is completely safe to drive An official point inspection is actual proof verse verbal comments and notes from Larchmont Jeep With all that said, the damaged parts are not hard and brittle as declaired by another body shop who I also had look at them The statement that Larchmont fixed "better than new" is confusing to me as I don't know what that means especially if they allege the parts are hard and brittle, how can they make them "better than new" Their final attempt to repair has resulted in the paint from the original repair attempt still remains, hiding the problem In the end, I do not trust Larchmont Jeep and would suggest they do not have professional staff which are honest with customers, nor treat them properly This is cleary noticable by this incedent and the fact they had my car for months, an unacceptable amount of time to make repairs Attached is one picture of the original damage I have a lot of proof which files are too big to attached to this response but happy to supply, including many pictures showing damage, original invoice from Larchmont Jeep releasing my vehicle when I paid for the gas tank leak, Police Report, Final Invoice From Larchmont Jeep which notes same miles on it for my car as the original Invoice (therefore nothing could have changed condition of my car between the two invoices), I have filed complaint with Chrysler Customer Care and also have state inspections "passed" recieptsAll the other statements about I wanted other repairs for free are completely untrue, Larchmont Jeep actually offered to make "other" repairs as compensation as they did not want to provide me a cash refund and I don't think they could properly fix what they had damaged In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Mrs [redacted] purchased our buy one tan and get one tan free deal, for a $sunless sessionWe did honor this, and did sell her the buy one get one deal for $She used the first sunless session on the date of purchase, 4/4/and decided to do an optional upgrade for one of the sessions that same dayThereafter, she still had free sunless session valued at the $and used this session on 4/16/The upgrade that she choose to do the first session was optionalWe did honor the deal of buy one get one free as our coupon statesThis client used both sessions, therefore we can not do a refund on services that were rendered, nor can we give additional free services as this client did receive and use one free session alreadyWe are currently working with Mrs [redacted] on sessions in the salon to see what other deal we can make available to her

I am rejecting this response because: I don't feel they properly advertised their coupon which was to be enjoyable time turned into a headache for a business owner to be so unwilling to make a customer happy by giving what the coupon statesBut one get one freeI purchased a dollar spray tan Got a dollar one free the coupon did not state just basic tan No special tansNo darker bronze tans etc It was for equal purchaseEnd of storyI didn't deserve to argue at the tan salon for a tan It was embarrassing not to mention I brought my sister to tan along so I introduced a new customer Good customer service is key I'd like a bronze tan pleaseYes I took the basic that day because I was left with no choi

Unfortunately that is the best we can offerWe will still issue the re -credit of the session, as all sales are final

The business has responded Please see below: To whom it may concern: I am responding to a complaint made by [redacted] As [redacted] of Larchmont Chrysler Jeep Dodge, I personally spoke to [redacted] on several occasions about the Wrangler that she wanted to purchase and went over the options and pricing with herI presented several options to her and there was never a discussion about a matching color hard topIn fact the Jeep Wrangler in the Hydro Blue color that was in our showroom had a black topWhen we finally agreed on the a price and all the options that she wanted, [redacted] our sales person texted the window sticker to [redacted] with all the options on it and she agreed on that vehicleI have enclosed a copy of the text message for your review Please let me know if you have any further questions Regards, [redacted] [redacted] Larchmont Chrysler Jeep Dodge Ram [redacted] ***

This matter has been resolved with the client Thank you, Amazing Tans

To Whom It May Concern: On 3/16/16, our client, *** *** signed up on a month to month (no minimum term) VIP membership for tanning servicesWhen he signed up, he informed the employee working that he wanted to tan for a couple of monthsShe explained to him that the most cost beneficial
package for him was our VIP membership plan and that he could cancel with a one month written noticeMr*** signed up on the contract and tanned, however, he never turned in a written cancellation notice to us, as the terms of the contract requireIn June, 2016, our Roseville salon was consolidated into our Folsom location which is miles awayPrior to the consolidation, notices were posted to give our clients who did not wish to move their membership to Folsom ample time to cancelAll other membership were moved to the Folsom location where are Roseville clients are now tanningWe will accept his email as a cancellation notice and as a one time courtesy, we will process for immediate cancellation, thereby waiving the final month dues that is normally required after the cancellation notice is receivedGiven that he had not previously turned in a cancellation notice, however, a refund will not be processed for the dues taken out as our services were available for his utilizationWe look forward to an expedient resolution to this issueSincerely, Amazing Tans

I am rejecting this response because: I asked for reimbursement of the lotion that caused the allergic reaction which is posted on my profile Do not sell to me is allergic and verbel warning to csr as well that was $and
the cost of the sundollars $all they were willing to do was reimburse me for the med center bill $35, and they refused to give me that unless I signed a release form

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because the statement the dealer made is falseThey did not send me any sticker they order the wrong jeep and told me that the jeep didn't come in a solid come with the dual topI believe them because were the dealersThat was the only reason I took the carI call they sales department and spoke to salesperson *** who told me the jeep came in dual top in the solid colorI call to no resolveIf jeep was more money the way I order it them should have told me I would have paid for itI believe they order wrong jeep and lied to me to make the sale.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** *** came into our dealership with specific wants in her carShe NEVER mentioned the same colored top until after deliveryShe was sent a copy of the window sticker days before the car was located,which she approved, and in the window sticker she was sent it clearly mentions black top on
the vehicle*** *** came in , saw the car we located for her, signed, and drove it homeDays later she changed her mind and wanted the same color topWe told her we can order it for her and gave her a priceShe said we should just give it to her for freeWhich is something that if we could do we would do just to please the customer, but *** *** got such a great deal that there just wasnt any money left to do such a thingFor her to take this out on our salesamn and this dealership is just wrong and unjustified

In an effort to close this matter, we will give a $credit towards a single sunless session of choice, or we will give one $sunless tanWe will leave a note on her tanning account within the salon as to this final offer, for this client to come in whenever they wish to redeem

The business has responded Please read below:
IN RESPONSE TO *** ***'S CLAIM, IN OUR BEST EFFORTS TO REPAIR HIS REAR PLASTIC SPLASH SHIELDS , WE REPAIRED THEM AS REQUIRED WE HAD THEM PROFESSIONALLY REPAIRED , BETTER THAN NEWNO CRACKS OR DEFECTS WERE PRESENTTHIS VEHICLE ALSO HAS
SAFETY ISSUES WHICH MAKE THE CAR UNDRIVABLECOMPLETE FRAME RUSTED THROUGHBRAKE LINES AND BRAKES COMPLETELY ROTTEDHIS CLAIM FOR DOLLARS IS TOTALLY UNJUSTIFIEDHIS CLAIM IS MERELY TO TAKE ADVANTAGE OF OUR DEALERSHIP AND TO MAKE A PROFITHE WAS UPSET TO THE FACT THAT WE WERE NOT WILLING TO REPAIR OTHER ITEMS ON HIS VEHICLE FOR FREEWE DID NOT WANT TO ASSUME FURTHER RESPONSIBLITY FOR ANY OTHER REPAIRS MADE TO HIS VEHICLEPHOTOS OF THE VEHICLE ARE AVAILABLE WHICH SHOWS THAT THE CAR IS A SAFETY HAZARD NOT ONLY TO HIM, BUT TO OTHER PEOPLE AND DRIVERS ON THE ROAD*** *** BELIEVES THAT HIS VEHICLE IS A ROAD WORTHY CARHOWEVER IT IS NOTANYONE WHO INSPECTS THIS VEHICLE WILL SEE THAT NUMEROUS SAFETY ISSUES ARE PRESENTAS I STATED EARLIER WE REPAIRED THE SLIGHTLY CRACKED SPLASH SHIELDS WHICH HAD SMALL CRACKS, WHICH WERE DUE TO AGE AND THE PLASTIC BEING VERY HARD AND BRITTLEWE ACTUALLY MADE THEM STRONGER, AND HE WAS HAPPY WITH THEMHIS FEELING IS THAT WE OWED HIM MORE THAN THATHE WANTED SHOCKS FOR FREE, AND EXHAUST SYSTEM, WHICH IS COMPLETELY ROTTED , FOR FREEWHEN WE TOLD HIM THAT WE ARE NOT WILLING TO DO SO, THAT IS WHEN THIS SITUATION CAME ABOUTI DO HAVE PHOTOS OF THE REPAIRED SPLASH SHIELDS, WHICH SHOWS THAT WE REPAIRED THEM THE BEST WAY POSSIBLE
THANK YOU FOR YOUR TIME AND COOPERATION IN THIS MATTER

I am rejecting this response because: I have no intention of continuing to use the facilities there after being giving a lotion that caused an allergic reaction that was flagged on my account not to give me and I verbelly told her I have an allergy to, clearly the staff is not trained correctly

I just read the responsethe coupon never states no upgrades, it simply is buy a tan get one of equal value freeI spent and got a tan free

This is the first notice we have recieved stating that this client would like to cancel their membership. All of our contract memberships do require a written notice of cancellation in order for us to process. We will go ahead and cancel this membership with our billing company immediately, and...

waive all dues and fees that are outstanding on this account. This membership was never sent to our collections agency, she simply recieved a notice stating that she was past due on her membership dues; and was in the process of being sent to collections. All of our clients are able to tan at any of our 8 locations, which are all within 5 miles of each other. We will not issue any refund, as per company policy. We will consider this matter closed, this client will not owe us any money and we have cleared her account in the salon.

Hello, We have reviewed this client's account and have discussed the situation with the manager who helped Mrs. [redacted]. Mrs. [redacted] came into our salon and purchased a single tan in our level 5 bed as well as a single session in our spray booth. Buying the single sessions together gave the client a...

discounted price for each. Our manger went over full instructions of use for both beds. The level 5 bed will close when the client pushes the down button inside the bed, giving the client the full control of use. Once Mrs. [redacted] exited the level 5 bed, she was personally walked back to the spray booth and given additional instructions on how to use the booth; our manager also answered any last minute questions that Mrs. [redacted] had at that time. Mrs. [redacted] was instructed to use the eyewear and mouth guard sold to her while using the spray booth. Our spray booth will not start until the client presses the start button on the booth, so in this case the client has full control of when the session will start. When the time was sent to the booth, our manager went to the outside of the room and called in to let Mrs. [redacted] know that it was ready to go. When Mrs. [redacted] exited the spray booth she immediately demanded a refund and complained that she dropped the mouth guard from her mouth because the spray startled her. Our manager asked her if she was sprayed on both sides, to make sure the Mrs. [redacted] did in fact, get a full spray session. Mrs. [redacted] said that yes she did. In both situations, the client was given full instructions on how to use both machines correctly. In this case, Mrs. [redacted] clearly did not follow the instructions given. Services were rendered for both the UV session and the Spray session. The spray solution we use is water and aloe Vera based, and purchased through a very reputable company; California Tan. We have never had any type of complaints of burning eyes or sores in the nose from use of this solution. Mrs. [redacted] was sold both eyewear and a mouth guard, so we are not at fault in this case. We have a very strict NO REFUNDS policy, which is stated on our new client form and our release form. We have our clients sign that they understand our policy. We can provide a copy of both of these forms if required. We will not issue a refund to this client. We have offered a free session in our level 5 bed and 50% off a single session in the future. We have notated Mrs. [redacted] tanning account with this offer. We pride ourselves on giving the best possible customer service and full instructions of use when clients come into our salons. We did our job in this case and will not offer anything beyond the above discounts.

I am rejecting this response because: I asked for reimbursement of the lotion that caused the allergic reaction which is posted on my profile Do not sell to me is allergic  and verbel warning to csr as...

well that was $5 and the cost of the sundollars $25 all they were willing to do was reimburse me for the med center bill $35, and they  refused to give me that unless I signed a release form.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
[Your Answer Here]
Larchmont Jeep Dealership's response is not acceptable for many reasons...First, lets stick to the issue at hand which is the severly broken splash guards.  Not only did they break one side, they continued with the job without notifying me of the issue and then broke the other side.   When I went to pick up my car for the initial job (leaking gas tank), I paid, recieved my invoice WHICH HAD NO NOTICE ON THE INVOICE OF MY VEHICHEL BEING A ROAD HAZARD  and went to my car to drive home.  I decided to inspect my car prior to leaving Larchmont Jeep Dealer and found that they had damaged my vehicle.  I went back inside to get [redacted], the [redacted] agreed they had damaged my vehichel and would repair.  After 3 months and 3 attempts (their first attempt, was mearly painting the damaged parts with heavy undercoating to hide the damage) I would not accept their repairs as they are not acceptable, and Larchmont Jeep was not happy with me.  This is when Larchmont Jeep Dealer started getting nasty with me and began the story of my car not being safe to drive, I had to get the Police to come to make Larchmont Jeep release my car to me.  I have the police report (which is filed at [redacted] Police Dept) as proof.  My car had past "passed" state inspection and I just got that renewed post this incedent, so may car is in fact safe to drive.  Additionally, I took my car to [redacted] Jeep Dealer for an officail 9 point inspection and the report was clear with minor general  maintainence required, my car is completely safe to drive.  An official 9 point inspection is actual proof verse verbal comments and notes from Larchmont Jeep.  With all that said, the damaged parts are not hard and brittle as declaired by another body shop who I also had look at them.  The statement that Larchmont fixed "better than new" is confusing to me as I don't know what that means especially if they allege the parts are hard and brittle, how can they make them "better  than new".  Their final attempt to repair has resulted in the paint from the original repair attempt still remains, hiding the problem.    In the end, I do not trust Larchmont Jeep and would suggest they do not have professional staff which are honest with customers, nor treat them properly.  This is cleary noticable by this incedent and the fact they had my car for 3 months, an unacceptable amount of time to make repairs.  Attached is one picture of the original damage.  I have a lot of proof which files are too big to attached to this response but happy to supply, including many pictures showing damage, original invoice from Larchmont Jeep releasing my vehicle when I paid for the gas tank leak, Police Report, Final Invoice From Larchmont Jeep which notes same miles on it for my car as the original Invoice (therefore nothing could have changed condition of my car between the two invoices), I have filed complaint with Chrysler Customer Care and also have 2 state inspections "passed" reciepts. All the other statements about I wanted other repairs for free are completely untrue, Larchmont Jeep actually offered to make "other" repairs as compensation as they did not want to provide me a cash refund and I don't think they could properly fix what they had damaged...    
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Unfortunately that is the best we can offer. We will still issue the re -credit of the session, as all sales are final.

The business has responded.  Please see below:
                                                                                                                                                                                                                                                                                                                                                           [redacted]
 
 
DEAR MID HUDSON DISPUTE SERVICES,
 
IN RESPONSE TO THE MOST RECENT UPDATE TO THIS CASE , WE WOULD LIKE TO CLOSE WITH STATING THAT WE BELIEVE THAT ALL THAT COULD HAVE BEEN DONE FOR [redacted] HAS BEEN REACHED
TO WITHIN REASON. WE HAVE BEEN , TO THIS POINT, ACCOMODATING IN THE REPAIR OF THE SPLASH SHIELDS WHICH HE CLAIMED TO HAVE BEEN DAMAGED WHILE THE CAR WAS BEING REPAIRED FOR HIS
FUEL LEAK CONCERN. IN OUR ESTIMATION, FOR US TO GOODWILL ANY FURTHER REPAIRS FOR THIS VEHICLE IS BEYOND REASON AND AT THIS POINT , [redacted] HAS BEEN VERY UNREASONABLE. WE
REPAIRED THE SPLASH SHIELDS WHICH WERE DAMAGED, AND AS I STATED IN THE PREVIOUS RESPONSE, [redacted] WAS FINE WITH THE REPAIR, UNTIL HE DEMANDED SOME OTHER KIND OF GOODWILL
ON OUR PART. FOR INSTANCE, HE WANTED A NEW EXHAUST SYSTEM FOR NO CHARGE OR SHOCKS . WE BELIEVE THAT ALL OF OUR EFFORTS WERE SUFFICIENT ENOUGH IN THIS CASE, AND FOR US TO
REPAIR OTHER ITEMS FREE OF CHARGE WAS OBSURD. AT THIS POINT, [redacted] IS CLEARLY TRYING TO TAKE ADVANTAGE OF OUR COMPANY. AS YOU KNOW, THERE ARE MANY BUSINESSES THAT
PROBABLY WOULD HAVE DONE NOTHING IN THE FIRST CASE OF TRYING TO REPAIR THESE SPLASH SHIELDS. BUT WE DID . IN FACT WE MADE THESE PANELS BETTER THAN THEY WERE ORIGINALLY.
 
I ATTACHED PHOTOS OF THE REPAIRED SPLASH SHIELDS WITH THIS LETTER, SO THAT YOU COULD SEE THAT THESE PANELS ARE FINE. ALSO I DID ATTACH PHOTOS OF THE CAR'S SERIOUS RUST ISSUES WHICH
CLEARLY OUTWEIGH THE CONCERN FOR THE SPLASH SHIELDS. AS I STATED EARLIER, THIS CAR IS UNSAFE TO DRIVE AND RUST IS JUST EATING THIS CAR AWAY. THIS CAR IS NOT ONLY A SAFETY HAZARD
TO [redacted], BUT TO OTHER PEOPLE ON THE ROAD. I KNOW HE STATED THAT HE WENT TO ANOTHER CHRYSLER DEALER AND STATED THAT THE CAR PASSED A 9 POINT INSPECTION , BUT AS YOU COULD
SEE FROM THE PHOTOS IT IS EVIDENT THAT THIS CAR SHOULD NOT PASS THE NEW YORK STATE SAFETY INSPECTION. IT WOULD BE ILLEGAL TO PASS THIS VEHICLE , IN ITS CURRENT STATE.
 
I CONCLUDE THAT THIS CASE HAS BEEN TAKEN TO AN UNREASONABLE EXTREME. CLEARLY, [redacted] HAS SOUGHT OUT TO DISCREDIT US THROUGH ALL SORTS OF MEDIA OUTLETS AND IS
CONTINUING TO DO SO. I BELIEVE HIS INTENT IS TO HURT OUR ESTABLISHMENT ANY WAY HE COULD. THIS IS A SAD DISPLAY OF TRYING TO TAKE ADVANTAGE OF A REPUTABLE DEALER WHO HAS
BEEN SERVING THIS COMMUNITY FOR OVER 50 YEARS. WE HAVE MANY REPEAT CUSTOMERS AND ARE SOUGHT OUT BY MANY TO HAVE SERVICE DONE HERE.
 
I REGRET TO SAY THAT DUE TO ONE INDIVIDUAL, THESE DAYS , THIS SLANDERING PROCESS THAT [redacted] HAS PERFORMED SO FAR COULD HURT A DEALERSHIP THAT HAS WORKED SO HARD
TO HELP PEOPLE SERVICE THEIR CARS.  UNFORTUNATELY, FOR DEALERS , WE ARE LEFT TO DEFEND OURSELVES .
PLEASE RESPOND THAT THIS RESPONSE WAS RECIEVED BY YOUR COMPANY.
 
THANK YOU FOR YOUR TIME AND COOPERATION,
 
[redacted]