Amazing Tans

The business has responded.  Please see below: To whom it may concern:   I am responding to a complaint  made by [redacted]. As [redacted] of Larchmont Chrysler Jeep Dodge, I personally spoke to [redacted] on several occasions about the Wrangler that she wanted to purchase and went over the options and pricing with her. I presented several options to her and there was never a  discussion about  a matching color hard top. In fact the Jeep Wrangler in the  Hydro Blue color that was in our showroom had a black top. When we finally agreed on the a price and all the options that she wanted, [redacted] our sales person texted the window sticker to [redacted] with all the options on it and she agreed on that vehicle. I have enclosed a copy of the text message for your review.   Please let me know if you have any further questions.   Regards,   [redacted]   [redacted]   Larchmont Chrysler Jeep Dodge Ram   [redacted]

Upon review of this account, we found the following. Ms. [redacted], came into the Arden salon and notified us that she no longer wanted to stay on our stay and save program. At that time she turned in a cancellation notice to our salon on 7/20/15 along with paying for the month of August; the full...

month's dues which is the cancellation policy. This makes August the final month to use the vip services. When a client returns from a stay and save program and wants to cancel they do need to pay for the final months dues in full; which Ms. [redacted] did do. However, when her account was later reviewed with our billing company, we saw that she was past due for her July payment of $5, and that she had a $15 return item late fee also. This is the $20 that was outstanding and needed to be paid either in the salon or through our billing company before we could issue the Stay and Save credit in the form of $160 Bonus Bucks, which can be used to buy more services or product. Upon review today we see that she paid the $20 through our billing company and then again in the salon on 8/21/15. We have gone ahead and issued an "in store" credit for the $20 that was paid on 8/21/15. We will not issue a refund on the remaining tans on the account, as all sales are final; as per company policy. Ms. [redacted] will have access to both the $20 Prepaid In salon credit, as well as, the $160 Bonus Bucks. Both can be used to purchase product and services within the salon. We apologize for any confusion in this situation, and any inconvience; and hope this clears up all questions in regards to the account. We look forward to continuing to serve Ms. [redacted]'s tanning needs.

I am rejecting this response because: I don't feel they properly advertised their coupon which was to be enjoyable time turned into a headache    for a business owner to be so unwilling to make a customer happy by giving what the coupon states. But one get one free. I purchased a 40 dollar spray tan.  Got a 25 dollar one free   the coupon did not state just basic tan.  No special tans. No darker bronze tans etc.   It was for equal purchase. End of story. I didn't deserve to argue at the tan salon for a tan.  It was embarrassing not to mention I brought my sister to tan along so I introduced a new customer.   Good customer service is key.  I'd like a bronze tan please. Yes I took the basic that day because I was left with no choi

This matter has been resolved with the client.
Thank you,
Amazing Tans

Mrs. [redacted] purchased our buy one tan and get one tan free deal, for a $25 sunless session. We did honor this, and did sell her the buy one get one deal for $25. She used the first sunless session on the date of...

purchase, 4/4/15 and decided to do an optional upgrade for one of the sessions that same day. Thereafter, she still had 1 free sunless session valued at the $25 and used this session on 4/16/15. The upgrade that she choose to do the first session was optional. We did honor the deal of buy one get one free as our coupon states. This client used both sessions, therefore we can not do a refund on services that were rendered, nor can we give additional free services as this client did receive and use one free session already. We are currently working with Mrs. [redacted] on sessions in the salon to see what other deal we can make available to her.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
The parts on my Jeep which Larchmont Jeep damaged are not repaired properly.  I have attached all supporting evidence that proves Larchmont Jeep did not repair my vehicle after causing damage while in their service station for other repair.  The real evidence provided (12 pages in total, numbered at top of each page, and additional photographs) include the following:  Page 1 and 2 are Estimates to correctly repair my Jeep from a reputable and highly rated body shop.  Page 3 is the work order from [redacted] Jeep including my request for a complete 16 point inspection of my jeep.  Page 4 and 5 are the Vehicle Inspection Report from [redacted] Jeep with comments stating my Jeep needs only general and normal maintenance (NO SAFTY ISSUES FOUND).  Pages 6 and 7 are the invoice for the Vehicle Inspection with explanation of work completed and charges to me.  Pages 8 and 9 are the Police Report from Town of [redacted] from when Larchmont Jeep refused to release my vehicle to me when I went to pick it up and after they refused to repair it further and to my satisfaction.  This police report also notes that my Jeep passed NY State Inspection.  Page 10 is the Larchmont Jeep work order form Larchmont Jeep’s [redacted] and Larchmont Jeep’s [redacted] tried to make me sign in order to release my vehicle.  On this work order please note that they stated they did me good will by fixing by tailpipe when  in fact they damaged this too when making other repairs.  On this work order please note the comments Larchmont Jeep [redacted] and [redacted] wrote that clearly states my vehicle is NOT SAFE TO DRIVE and furthermore a ROAD HAZARD.  Also please note the mileage on this work order is 84,922 and date of 6/**/14.  Page 11 is the work order I received from Larchmont Jeep [redacted] acknowledging they caused damage to may Jeep while making another repair to the gas tank and stating they will “REPLACE LEFT AND RIGH REAR PLASTIC WHEEL HOUSING N/C” (NO CHARGE).  Please note the date of 3/** and mileage of 84,922.  Page 12 is the original invoice showing payment for services for the original gas tank repair.  Please note [redacted]’s hand written note at the bottom of page acknowledging Larchmont Jeep caused damage to my vehicle and he was ordering the parts to repair at no charge.  The difference between page 11 and 12 is that I asked for an official write up of the damage and did not want a hand written note acknowledging the damage Larchmont Jeep caused to my vehicle.  ALSO PLEASE NOTE ON PAGE 12 INVOICE THAT THERE IS NO MENTION OF MY VEHICLE BEING UNSAGE TO DRIVE AND A ROAD HAZZARD TO OTHERS.  I FIND THIS ODD BECUASE THE MILAGE ON THIS INVOICE IS THE EXACT SAME MILAGE (84,922) AS THE MILAGE ON PAGE 10 WORK ORDER IN WHICH LARCHMONT JEEP STATES MY VEHICLE IS UNSAFE.  MY JEEP WAS AT LARCHMONT JEEP FROM 3/**/14 TO 6/**/14 (105 DAYS) BEING REPAIRED, IT WAS NOT DRIVEN ONE MILE, YET LARCHMONT JEEP ([redacted] AND [redacted]) NOW STATE MY CAR IS UNSAFE TO DRIVE.  I AM THE CUSTOMER AND I BELIEVE LARCHMONT JEEP ([redacted] AND [redacted]) ARE BULLYING ME AND TAKING ADVANTAGE OF ME BECUASE THEY DO NOT WANT TO INVEST THE MONEY IT WILL TAKE TO FIX MY JEEP CORRECTLY.   I HAVE PROVIDED ALL EVIDENCE THE PROVE LARCHMONT JEEP IS NEGLEGENT ON THIS REPAIR AND NEED TO BE HELD ACCOUNTABLE FOR THEIR ACTIONS AGAINST ME.  THE KICKER TO THE ENTIRE ISSUE IS THE DAY I WENT TO PICK UP MY JEEP FROM THE ORIGINAL GAS TANK REPAIR (3/**/14), IS THAT LARCHMONT JEEP DID NOT NOTIFY ME THEY DAMAGED MY CAR...THEY WERE FINE WITH ME PAYING AND LEAVING...HOWEVER I INSPECTED THEIR WORK AND FOUND THE DAMAAGE...DAMAGE THAT WAS OBVIOUSLY VISIBLE AND KNOWLING MADE, BUT THEY CHOSE NOT TO TELL ME (THE CUSTOMER).  It took Larchmont Jeep and unreasonable amount of time (105 days) to try and fix my car, I believe they dragged their feet and made it painful for me.  I believe they just wanted me to accept their unacceptable work.  I have provide proof, Larchmont Jeep has provide nothing but fabricated comments, lies and self-proclaimed reputation and community service.  The pictures Larchmont Jeep provided were mostly of my vehicle, not even of the parts in which I am filing this complaint.  I am very pleased that we live in a day and age in which we can hold Businesses accountable for their mistreatment of customers and their property.  It is sad that Larchmont Jeep ([redacted] and [redacted]) have nothing to do but blame me (a paying customer) when they are held accountable and have no reasonable answer.  Thank you Mid-Hudson Revdex.com for hearing this complaint and I hope at the very least this will make others aware. 
I have also provided a couple additional pictures.  1/ One of the repaired parts that clearly shows heavey painting ove a screw, in affect, hiding the crack and damge to the part.  If you match this to the other picture I sent you will notice the difference. Additionally, I never gave Larchmont Jeep approval to paint my vehicle.  2/ picture of latest NY passed inspection sticker on my jeep, note this was inspected and passed in October 2014.  3/ Picture of my jeep. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: I've been a customer since 2011 and upon requesting to terminate my account I was pursuaded to keep a stay and save account for $5 a month. I was also told that if and when I chose to have a monthly account again that I would be able to use each months balance in my stay and save account as sun dollars to purchase more tans. I came in on 7/20/15 and spoke with [redacted]. I informed her of my intent to cancel my account because I am not have not been able to use it as needed. I asked about the steps to accomplish my objective and she told me that I would have to pay my final months dues for august of $20. I told her that I had a stay and save account and needed to pay ny balance. She told me that there was nothing else to do but to come by next month on a tuesday to get tge best value of my sun dollars. I agreed. Less than a couple hours later I received a call from [redacted] the manager who told me that [redacted] failed to inform me that my account could not be closed due to a balance. I asked if I could pay it over the phone and she stated yes then provided me with a number where I could make my payment. I asked is this all I need to do because I am leaving to visit my parents so I am unble to come by. She stated no there is nothing else to do after I call and make the payment via the 3rd party. The 3rd party took a payment from me of $22.Upon returning from out of state I received an email from the 3rd party payment company stating that my payment for august was declined and to update my card info. I then called and left a voice mail on the business line but did not receive a call back. So I returned today and spoke with [redacted]. She informed me that she saw the notes and the payments and is also unsure of why this system is charging me for ine more month. She then called and spoke with [redacted] attempting to plead my case but [redacted] was unequivocal she stated that she called and that I did not answer and that I am being forced to pay ome more month because I failed to answer and return in enough time.Desired Settlement: I would like a refund of my final month in addition to the sun dollars I was promised and a refund of the additional tans left in my account. I would also like Jenna to answer for her claims and a formal apology for having wasted my time and efforts. Why is there so much miscommunication atcthis business? This was a terrible experience!

Business

Response:

Upon review of this account, we found the following. Ms. [redacted], came into the Arden salon and notified us that she no longer wanted to stay on our stay and save program. At that time she turned in a cancellation notice to our salon on 7/20/15 along with paying for the month of August; the full month's dues which is the cancellation policy. This makes August the final month to use the vip services. When a client returns from a stay and save program and wants to cancel they do need to pay for the final months dues in full; which Ms. [redacted] did do. However, when her account was later reviewed with our billing company, we saw that she was past due for her July payment of $5, and that she had a $15 return item late fee also. This is the $20 that was outstanding and needed to be paid either in the salon or through our billing company before we could issue the Stay and Save credit in the form of $160 Bonus Bucks, which can be used to buy more services or product. Upon review today we see that she paid the $20 through our billing company and then again in the salon on 8/21/15. We have gone ahead and issued an "in store" credit for the $20 that was paid on 8/21/15. We will not issue a refund on the remaining tans on the account, as all sales are final; as per company policy. Ms. [redacted] will have access to both the $20 Prepaid In salon credit, as well as, the $160 Bonus Bucks. Both can be used to purchase product and services within the salon. We apologize for any confusion in this situation, and any inconvience; and hope this clears up all questions in regards to the account. We look forward to continuing to serve Ms. [redacted]'s tanning needs.

Consumer

Response:

I am rejecting this response because:As stated in the response I came in and informed the representative in July that I wanted to discontinue services at this salon. She failed to inform me of the status if my account. I accept no responsibility for the salon and/or its representatives for misinformation. I was even contacted later that day by the manager and paid fees to a 3rd party which was confirmed by the manager was all that I need to do to close my account. I returned in August to use my sundollars and was told that I needed to pay for another month of service which was never agreed. Failing to return that last month of service while giving me an opportunity to purchase tans is stealing from me and a failure of accepting responsibility for the misinformation. When I returned in August not only did I leave a message to attempt to resolve the matter but the manager was directly contacted by the representative and instead of reviewing the account notes she referred to her personal memory in error. I want a refund for the final month and to use my sun dollars in addition to a personal apology which is fair in addition to assuring that I will no longer get misinformation.

Business

Response:

This client came into our Arden salon today and personally spoke to the manager. They resolved the issue in the salon. She was shown that she has a total of $180 in store credit in the form of $160 Bonus Bucks, and $20 Prepaid; which can be used to buy either more services or product in the salon. She also has 8 elite tans, which she can use as well. We consider this matter closed.

Review: I had purchased a monthly membership with the Amazing Tans - Rancho Cordova, CA location. Unfortunately they decided to close the location with out notifying their current customers using the facility. They continued to bill me, when I contacted and advised that they had closed the location they said that I would have to come into a different location (in another city) and sign a cancellation notice for my account. I asked to speak with the owner or their corporate offices to resolve this issue as the closure was of no fault of my own. They stated that they could not provide that information and that it was their policy that I had to come in as well as their policy not to provide contact information for ownership. They are continuing to bill me and have now sent me to collections as I have refused to pay for services in a location, for which I purchased, that no longer exist.Desired Settlement: I would like to be refunded the monies I have paid since the closure of their Rancho Cordova Facility and be removed from their collection service.

Business

Response:

This is the first notice we have recieved stating that this client would like to cancel their membership. All of our contract memberships do require a written notice of cancellation in order for us to process. We will go ahead and cancel this membership with our billing company immediately, and waive all dues and fees that are outstanding on this account. This membership was never sent to our collections agency, she simply recieved a notice stating that she was past due on her membership dues; and was in the process of being sent to collections. All of our clients are able to tan at any of our 8 locations, which are all within 5 miles of each other. We will not issue any refund, as per company policy. We will consider this matter closed, this client will not owe us any money and we have cleared her account in the salon.

Review: I am a long term customer to this establishment it is on my file on their computer that I am allergic to anything with sizzle or tingle ingredients I also verbally always tell the receptionist I cannot have those unfortunately my last visit last week they gave me a packet with those ingredients and I had an allergic reaction and had to go to bed seven the owner has been refusing to reimburse me for my copay for the cost of the lotion and the cost of the tanning they will not call me back email me or deal with this at allDesired Settlement: I am asking to be reimbursed the $35 copay fee the $25 tanning fee and the $5 lotion

Business

Response:

This matter has been resolved with the client.

Thank you,

Amazing Tans

Consumer

Response:

I am rejecting this response because: I asked for reimbursement of the lotion that caused the allergic reaction which is posted on my profile Do not sell to me is allergic and verbel warning to csr as well that was $5 and the cost of the sundollars $25 all they were willing to do was reimburse me for the med center bill $35, and they refused to give me that unless I signed a release form.

Consumer

Response:

I am rejecting this response because: I have no intention of continuing to use the facilities there after being giving a lotion that caused an allergic reaction that was flagged on my account not to give me and I verbelly told her I have an allergy to, clearly the staff is not trained correctly.

Business

Response:

Unfortunately that is the best we can offer. We will still issue the re -credit of the session, as all sales are final.

Review: I used a buy one get one free coupon and was refused what I purchased for my second visitDesired Settlement: Money back. Or two services for embarrassment and not honoring coupon

Business

Response:

Mrs. [redacted] purchased our buy one tan and get one tan free deal, for a $25 sunless session. We did honor this, and did sell her the buy one get one deal for $25. She used the first sunless session on the date of purchase, 4/4/15 and decided to do an optional upgrade for one of the sessions that same day. Thereafter, she still had 1 free sunless session valued at the $25 and used this session on 4/16/15. The upgrade that she choose to do the first session was optional. We did honor the deal of buy one get one free as our coupon states. This client used both sessions, therefore we can not do a refund on services that were rendered, nor can we give additional free services as this client did receive and use one free session already. We are currently working with Mrs. [redacted] on sessions in the salon to see what other deal we can make available to her.

Consumer

Response:

I just read the response.. the coupon never states no upgrades, it simply is buy a tan get one of equal value free.. I spent 40 and got a 25 tan free..

Business

Response:

In an effort to close this matter, we will give a $15 credit towards a single sunless session of choice, or we will give one $25 sunless tan. We will leave a note on her tanning account within the salon as to this final offer, for this client to come in whenever they wish to redeem.

Consumer

Response:

I am rejecting this response because: I don't feel they properly advertised their coupon which was to be enjoyable time turned into a headache for a business owner to be so unwilling to make a customer happy by giving what the coupon states. But one get one free. I purchased a 40 dollar spray tan. Got a 25 dollar one free the coupon did not state just basic tan. No special tans. No darker bronze tans etc. It was for equal purchase. End of story. I didn't deserve to argue at the tan salon for a tan. It was embarrassing not to mention I brought my sister to tan along so I introduced a new customer. Good customer service is key. I'd like a bronze tan please. Yes I took the basic that day because I was left with no choi

Review: I went to tan last night at amazing tans and [redacted] was working it was the first time I ever went the first bed the top didnt close I shouted does the lid close I got no answer back so I jusrt layed there with the bed top up the entire time because it would not close. then she too me into the spray tan another customer had come in and she was talking so much she forgot to set the timmer I had to ask 3 times then as Im asking the last time for her to set it it came on it srayed all in my eyes,mouth and I inhaled it . I right away screamed very loud she did not even care to see if I was ok. my eyes immediatly begain burning my lips are tingly I have a sore inside my nose now this morning and I have been throwing up. anyways I told her what happend and she didnt know what to do so she called the owner and they did not care and only offered me a free tan worth half of what I actually paid . I live 2 hours away and will never go back I have been very sick since it happend and It is my 14year weddin aninversary and now Im sick as heck.Desired Settlement: I want a full refund and I may need to seek medical treatment that they should be responsible for.

Business

Response:

Hello, We have reviewed this client's account and have discussed the situation with the manager who helped Mrs. [redacted]. Mrs. [redacted] came into our salon and purchased a single tan in our level 5 bed as well as a single session in our spray booth. Buying the single sessions together gave the client a discounted price for each. Our manger went over full instructions of use for both beds. The level 5 bed will close when the client pushes the down button inside the bed, giving the client the full control of use. Once Mrs. [redacted] exited the level 5 bed, she was personally walked back to the spray booth and given additional instructions on how to use the booth; our manager also answered any last minute questions that Mrs. [redacted] had at that time. Mrs. [redacted] was instructed to use the eyewear and mouth guard sold to her while using the spray booth. Our spray booth will not start until the client presses the start button on the booth, so in this case the client has full control of when the session will start. When the time was sent to the booth, our manager went to the outside of the room and called in to let Mrs. [redacted] know that it was ready to go. When Mrs. [redacted] exited the spray booth she immediately demanded a refund and complained that she dropped the mouth guard from her mouth because the spray startled her. Our manager asked her if she was sprayed on both sides, to make sure the Mrs. [redacted] did in fact, get a full spray session. Mrs. [redacted] said that yes she did. In both situations, the client was given full instructions on how to use both machines correctly. In this case, Mrs. [redacted] clearly did not follow the instructions given. Services were rendered for both the UV session and the Spray session. The spray solution we use is water and aloe Vera based, and purchased through a very reputable company; California Tan. We have never had any type of complaints of burning eyes or sores in the nose from use of this solution. Mrs. [redacted] was sold both eyewear and a mouth guard, so we are not at fault in this case. We have a very strict NO REFUNDS policy, which is stated on our new client form and our release form. We have our clients sign that they understand our policy. We can provide a copy of both of these forms if required. We will not issue a refund to this client. We have offered a free session in our level 5 bed and 50% off a single session in the future. We have notated Mrs. [redacted] tanning account with this offer. We pride ourselves on giving the best possible customer service and full instructions of use when clients come into our salons. We did our job in this case and will not offer anything beyond the above discounts.

Review: I am writing today to notify Amazing Tans that I am terminating my membership with your salon for the following specified reasons:1. It is becoming increasingly common to arrive for a tanning session and wait behind customers who are interested in joining; purchasing lotions; socializing with staff; etc., and yet no sense of urgency is noticed to ask those customers to step aside while the employee takes a mere 30 seconds to assign a tanning bed to me. The young ladies at the counter seem to disregard the fact that regular customers who already pay for a membership have priority and waiting in line is not acceptable. Instead, the employees have made me wait (often up to 10 minutes) to process an order for lotion; giving the potential customer a tour of the salon; etc.2. Many times I have arrived and it is very slow and no customers at the desk. I ask to be put in a bed and the employee will tell me to wait while she cleans it. This is not an acceptable practice of customer service. The moment a customer is finished with the tanning bed, the employee should clean the bed in an appropriate amount of time. Instead, I have come into the salon and found employees reading books or texting on their phones or flirting with male patrons. I trust this is not the way Amazing Tans wishes to conduct business with valued customersI have been with you since November 2012 and have noticed a steady decline in customer service over the past 4-5 months. I received a statement from ASF Payment Solutions stating my debit card could not be charged my monthly dues: I closed my debit card account on purpose to ensure I efficiently ended my membership with your salon and would not continue to be billed. Should you wish to make vast improvements in the quality of your service, I may consider returning. However, at this time, I believe the service you offer is of mediocre quality and certainly not worth $75.00 a month. Thank you,[redacted]Desired Settlement: The fee for next months membership (which was unsuccessful in being taken from my debit card, hence, notification from ASF International Payment Solutions) will not be paid, as I have no interest in continuing my membership with this facility. Amazing Tans can notify ASF International and inform them that the balance will not be paid. While contractually, members are expected to pay monthly dues, the business is also expected to maintain an appropriate level of customer service. Should you wish to pursue this matter with creditors, I will escalate this matter further and file a grievance with Consumer Affairs Sacramento Division.

Business

Response:

In regards to this customer complaint, we will take immediate action with all employees at this location. We have detailed logs of each employee who has helped Mr. [redacted], so we will be able to speak directly to each and every employee. This is the first time we have received this type of complaint from Mr. [redacted]. We have a corporate email for any and all client questions or concerns, and we have not received any type of complaint before this Revdex.com letter. We would ask Mr. [redacted] to at least give us a chance to correct the employee's behavior to ensure that nay future tanning sessions were conducted with better customer service. We value Mr. [redacted]'s long patronage of our business and would be sad to loose his business over this type of situation. Customer service is our first priority, so we do take all customer concerns seriously and take action to correct them.

In this case, Mr. [redacted] in on a membership contract; in order to cancel this membership we require a 30 day notice in the form of a written notice or a Cancellation form filled out within the salon. If we receive the notice during the month of January, then February would be the final month to be billed and to use the services. We can accept this Revdex.com letter as a cancellation notice should Mr. [redacted] still wish to cancel his membership. However, we will not waive the January dues as requested, as this client has utilized our services 7 times during the month of January and is currently past due. Each single session price is a $30 cost, and his membership dues are $75.77 each month; so he does receive a huge discount by being on the membership. We will not be able to process his cancellation request until his membership dues have been paid in full.

While we understand that he is unhappy with the customer service, he was still able to use his membership. As with all of our tanning services, all of our clients are able to use their services at any of our locations to help with convenience. We have a new manager for this location, so should Mr. [redacted] have any other concerns or questions he can contact Bailey, or contact us via our corporate email address: [redacted]. Hopefully, Mr. [redacted] will consider continuing his membership and will only receive the best of our customer service from here out.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

1.) No "corporate e-mail" exists on the Amazing Tan website. In fact, to my knowledge, there is merely a phone number...which I believe is the salon's phone number (on Arden Way.)

2.) As far as being on a contract, while I understand that your customers are requested to give 30-day notice, I also hold your business to the same accountability and expect that exceptional customer service be extended to your patrons. I am the customer - I pay the monthly bill. Therefore, I expect that when I arrive at your salon, I am greeted and, if a bed is unavailable, told so and asked to patiently wait for one to open. I will not, however, stand in line while a front desk rep "chats" to customers about how a particular tanning lotion "feels great" and "gives a great color." Those customers can kindly be asked to step aside while the patron waiting in line is assigned to a tanning bed. Additionally, I will not wait in line or be given second-class service while a front desk rep flirts with males (who may not even be members of the tanning salon.) Lastly, when I enter the salon, I expect that if business is slow, the "elite" tanning beds I pay for are cleaned and ready. I will never find it acceptable for your front desk reps to sit reading textbooks for school; doing homework; texting or talking on their cell phone.

As far as I am concerned, you will receive no 30-day notice, nor will you receive any further payments from me.

I am extremely disappointed in your salon and in the service YOU believe is acceptable. I did not contact your Corporate Office, because as patron of your facility, I expect that professionalism is a quality you seek in your employees. It is not - and never will be - my responsibility to babysit your employees or contact you every time I notice these behaviors.

I will not be returning to Amazing Tans. This is my final correspondence with your company regarding this complaint.

[redacted], RN

United States Air Force, Veteran

Business

Response:

After reading the second letter received from the above client, we will again reiterate that we did not receive any complaints from this client prior to receiving the Revdex.com letter. Amazing customer service is definitely our first priority, and we regret that Mr. [redacted] feels he was not given good service recently. However, he did utilize our services for the month of January; and his complaint was taken seriously. We have taken steps to rectify each of his complaints to ensure that they will not be problems in the future. According to this last letter he isn't even willing to give us the chance. We stand by his contract and cancellation policy; which states that we require a 30day notice and can only be processed once his account is paid for and in good standing. We do not give our services for free, and should pay for what he used. We at no time refused him service, and he is able to utilize our services for remainder of the 30day notice date. While we agree it is not the responsibility of Mr. [redacted] to "baby sit our employees", he did take the time to write to Revdex.com; and that is all we would have asked for to help us offer better service. This is our final decision, and final correspondence on this matter.

Review: On May 10 I went in to cancel. I was there for a long time and the girl called the manager several times. She told me I had to pay $16 until June 10

I paid the money and she told me I would have no further fees after that and I could use the gym until June 10. On June 4 they automatically billed my account for $26 and some change. I contacted them to reverse the charges and they said I signed a contract indicating that I would give 31 day notice and understood I would have Another payment. I disagreed and said I want to see a copy. She said she would have. Copy ready when I come over. I went to pick it up and she gives me a false contract with my name and other personal information not even current and no signature. I confronted her getting upset and telling her I did not sign that and want to see the signed copy. She pretended to call her manager And did not even leave a message. They refused to give me my money back or talk to me further about it.Desired Settlement: I told them because of my financial situation this is going to cause me problems at my bank? I would like compensation for this as well.

Business

Response:

Business' Initial Response

Hello,

Mrs. [redacted] signed up on our month to month vip program 2/1/13. She then turned in a stay and save form to start a $5 per month billing freeze program for April and May. Mrs. [redacted] came into the salon on 5/10/13 and paid the prorate for the rest of May ($16.95) and also turned in a cancellation. Our contracts, stay and save forms, and cancellation forms,clearly state our cancellation policy. Since she was on a freeze, upon returning she had to pay the prorate in order to tan for the remainder of May. Since she also turned in a cancellation at that time, her account was billed for the full rate for June dues, and her account left active for June to utilize tanning services. This is clearly stated on the stay and save form, and our cancellation policy is that we do not process cancellations the same month as recieved. The June auto draft of $26.27 was NOT billed in error, as per policy; therefore we will not issue any type of refund. In case Mrs. [redacted] needs another copy of her original contract, she can call our billing company ASF at X-XXX-XXX-XXXX and request another copy. They can mail this or email as per requested by the client.

Consumer's Final Response

Thank you for finally responding to me regarding my account at your tanning salon. I tried to speak with you numerous times because I was upset about being billed and the way your worker treated me on June 6, 2013. she lied, tried to tell me what your ex-employee said on May 10, and would mot get in contact with you for me.

I realize that I signed the initial contract and the subsequent one to place my membership on hold. However, when I came into the salon on May 10 and spent 30-40 minutes attempting to cancel my membership, the girl working (who you now let go) spent considerable time calling management because she did not know how to process my cancellation. I made it very clear to her that I wanted to pay whatever it was that I owed and did not want any more fees deducted from my bank account. When she was finally done talking to whoever she spoke with, she gave me the amount due and said that was my final payment, which would keep my account open until June 10 (1 month), at which time I would be cancelled. I paid the fee of somewhere around $19, which was added to the $5 hod fee already paid. I am requesting that you contact your ex-employee and get a statement from her.

On June 3, I noticed that you had taken another fee. I called the salon to ask that they reverse the fee and told her the story. She said she could not reverse the fee and that she had a contract I signed stating that I would pay again in June. I asked her to please get this so-called contract ready for me to pick-up.When I arrived at the salon,, she gave me a falsified contract with no signature on it. I said "I never signed this, where is my signature?" She said ASF has the signed copy. I explained again what the girl on May 10 told me. She said "let me tell you what she actually said". I said, "how would you know what she said when you weren't there." She said "because we always say the same thing." I said "maybe that is why she no longer worked here." I was getting upset and asked her to call the manager or owner. She picked up the phone, dialed (or acted like she was dialing) and then hung up without saying a word and said to me "they will call me back". I said "how will they know to call you back when you did not leave a message?" She said "they will see a call from Amazing Tans and call" I told her I cannot believe this is the way you guys treat a customer of 9 years and I will no longer be a customer. She said "we don't care because we are moving anyway." She then gave me a small blue paper with the number for ASF and said they have the signed contract. When I called them they said they do not have any contracts and in fact were never notified of my cancellation.

By way of this letter, I am requesting you, the Revdex.com or Golden One to contact your former employee to clarify this mess. Your company treated me so poorly, did not bother to call me back or communicate anything with me until I filed a claims against you lied and forged a contract for cancellation. I have spent many hours on this. I had to cancel my Golden One card and get a new one, which took over a week. Then I had to go to Golden One to activate it and get a pin number. I had to file a claim with the Revdex.com and make many calls and write letters, all because you would not even call me.

The girl working on June 5 acknowledged that my last day to use the salon was June 10. I asked her why would my last day be June 10 if I had to pay on June 3. She said "I don't know where that date came from". I said "because it is one month from the day I cancelled-May 10

I did not sign any cancellation contract and was completely under the understanding that my payment on May 10 was my final payment. The fake contract you guys put together, has the wrong phone number, the wrong dates and I never saw it before in my life.

Sometimes employees get things wrong, and this is one of those times, although she did contact someone to ask what to do.Please follow up with your former and current employees who worked on this and get to the bottom of it. I am telling the truth and would never go to this much trouble to save $26.00. It is both the money and the principle of the matter.

I will await your response

Business' Final Response

Our vip contracts, stay and save forms, and cancellations are automatically timestamped when printed by the computer. These forms are only valid and can be processed when the client signs them. This client has recieved copies of all signed and processed forms. At a later date she asked for an in salon copy of a cancellation on 6/5/13, this was simply to show her the cancellation policy that is printed on the cancellation forms. This was not a signed form and was never processed by our company. We processed the cancellation turned in 5/10/13, which clearly states that we require 31 days or first billing period, whichever is later. Since the signed cancellation was turned in on 5/10/13, this automatically means that June 2013 would be the final month. This policy is also specified on the stay and save form, in which, if the client turns in a cancellation while on stay and save; the client is required to pay one more FULL payment in order to cancel. Our company has followed all polices on all signed forms from this client. We have NOT ever done anything fruadulent, nor have we ever used invalid forms. Again, we have only processed forms signed by this client, and timestamped by our computer; according to the policy printed on each of them. We will not issue a refund, as we did NOT bill in error. We have already recieved a letter from the Revdex.com prior to this, stating that our company has made a good faith effort to resolve all of this client's issues; therefore we consider this matter closed and will not respond to any other complaint issued by this client again.