Amerassist A/R Solutions, Inc.

I am rejecting this response because: I would like to see this business held accountable for their actions, or rather, their non-actionsIn the letter I have just received, it states that there were numerous phone calls made to me, as well as an actual conversationThis information is not factual! I have had no such conversations with this company and certainly have not received the nine phone calls they allegeWhile I am willing to speak with one of their supervisors, as suggested, in an attempt to resolve this matter, I do feel this business needs to be held accountable for the nonfactual information they are distributing to both myself and the Revdex.comThe company has my cell number in which I can be reached and that is the number they should use for any correspondenceThank you

I am rejecting this response because: It states that collection attempts will cease but will Amerassist report this to the credit bureaus and have it REMOVED from credit reports? I need this removed off my credit reports, thanks

Amerassist just received the second payment from Mrs*** and has received permission from the Creditor to formally accept monthly paymentsSo long as the payments are made each month, no further collection activities will be undertaken.Philip W***Attorney for Amerassist

As General Counsel for Amerassist A/R Solutions, Inc., I have been asked to reply to the above referenced Complaint Amerassist's records indicate that Mr*** is a Co-Signer on a lease or rental agreement with the Creditor, *** ***Amerassist has requested additional
documentation from the Creditor and wil forward to you when it is received shortly. Philip W***(###-###-####

While I understand Mr***'s frustration and apologize for any inconvenience this matter may have caused him, my client sent letters to the address provided to them by the CreditorAmerassist did not buy this debt but rather acted as a collection agent only.Philip W***

I reviewed the response made by the business in reference to complaint ** ***, and find the resolution is satisfactory to meHowever, Miss*** at no time asked me to put my son on the phone, and at no time were our conversations recorded until she called the last time when I got very angry with her and told her to contact the office handling my son's account which she refused to doWhile I find this acceptable, I do hope that you take the appropriate actions with Miss*** and that she undergoes EXTENSIVE customer service training
Regards,
*** ***

I reviewed the response made by the business and find the resolution is satisfactory to meThank you for helping me to resolve this error on my credit report

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID 10719305, and find the resolution is satisfactory to me
Regards,
*** ***

As General Counsel for Amerassist A/R Solutions, Inc., I have been asked to reply to the Complaint filed by Kenneth ***Amerassist's records reflect that Mr*** is indebted to HospitalAfter receiving the Complaint, Amerassist has re-contacted the Hospital to request additional documentation
of the debtWe will supplement this reply when such documentation is received.Philip BW***

Amerassist has questioned its employees involved in this matter and all have denied being rude or refusing to take telephone callsAmerassist has regular training for its employees regarding proper collection practices and telephone courtesy.I cannot say that an employee of Amerassist was not rude but rather that this is against Amerassist's policies and telephone calls are monitoredI will ask Amerassist to re-emphasize its telephone policies to its collectors and once again apologize fo rany inconvenience or frustration this matter may have caused.Philip W***

As general Counsel for Amerassist A/R Solutions, Inc.Amerassist's records indicate that the Creditor *** *** Dentistry, referred this debt to it for collection On November 15, 2016, Amerassist sent a claim Notice to *** ***At no time did Amerassist receive any communication from Mr
*** disputing the debt. The debt was reported to the credit bureaus by Amerassist on behalf of the Creditor, which is owed funds for dental services rendered.I am attaching a copy of Mr***'s payment plan with the Creditor.Sincerely,Philip BW***

As General Counsel for Amerassist A/R Solutions, Inc., I have been asked to reply to the Complaint filed with your office by [redacted].Amerassist's contractual arrangement with the Creditor contains two Phases. During Phase 1, letters are mailed to the debtor. During that phase, Amerassist does not...

have the authority form the Creditor to accept partial payments. When partial payments are made, they are forwarded to the Creditor.During phase 2, telephone calls are made to the debtor and Amerassist has more flexibility to accept settlements or payment plans.Since Ms [redacted] was in Phase 1, no formal payment plan could be arranged.  This process is common in the collection industry.On behalf of Amerassist, I apologize for any inconvenience this process has caused Ms [redacted].Sincerely, Philip B. W[redacted]

Regarding the [redacted] Complaint, Amerassist A/R Solutions, Inc. sent a letter to Ms [redacted] at the address supplied by the Creditor but it was returned as undeliverable. We have requested a detailed proof of the debt from the Creditor and will provide it when it is received.Philip...

W[redacted]General Counsel for Amerassist

Please inform Mr. [redacted] that Amerassist has removed this item from his credit bureau reports.

As General Counsel for Amerassist A/R Solutions, Inc., I have been asked to reply to the Complaint filed against Amerassist by **.Amerassist's records indicate that a representative spoke to Ms ** by telephone on August 5, 2013. In that telephone conversation, (per the collection notes) Ms **...

acknowledged that she owed $843.42 to the creditor and stated that she could afford to pay $100.00 per month. Ms ** failed to make those payments and after several telephone messages went unanswered, Amerassist ceased calls in July, 2014.There has been no communication with Ms ** since that time although an attempt was made to reach her by phone after this complaint was filed.Philip W

As General Counsel for Amerassist A/R Solutions, Inc., I have been asked to reply to the Complaint filed by [redacted].Amerassist sent a series of letters to Ms [redacted] and its records show that it made 9 unanswered telephone calls to her prior to a phone discussion between her and the...

Amerassist representative on April 18, 2016.In that phone call Ms [redacted] stated that she had called 3 times and wanted to pay the debt. Amerassist representatives tried to reach Ms [redacted] 4 times after the April 18th call but was unable to reach her. Amerassist has no record of the voice mail messages that she left and I have been asked to apologize for the frustration expressed in her Complaint.If Ms [redacted] will reply to me with her telephone number and several dates and times when she is available, I will arrange for an Amerassist supervisor to contact her at one  of those times convenient to her.Sincerely,Philip B. W[redacted]

I reviewed the response made by the business and find the resolution is satisfactory to me.

As General Counsel for Amerassist A/R Solutions, Inc., I have been asked to reply to the above referenced Complaint.Amerassist’s records reflect that it ceased all collection efforts on this debt in 2010.The debt has been reported as “disputed” with the credit bureaus.Please let me know if you...

require any additional information.Sincerely,Philip B. W[redacted]

As General Counsel for Amerassist A/R Solutions, Inc., I have been asked to reply to the Complaint filed with your office by [redacted]. Amerassist's records reflect that this debt was forwarded to Amerassist for collection  by the Creditor on June 18, 2010.  Amerassist sent a series...

of letter to Ms [redacted] and spoke to her for the first and only time on February 22, 2011. Ms [redacted] stated that she did not dispute the debt but wanted additional documentation of the debt. Amerassist requested the documentation but never received anything from the Creditor and ceased all collection activity as of that time. Amerassist has no record of ever receiving any letter from Ms [redacted].  Amerassist has requested that the credit bureaus delete this debt from their files.

As Attorney for Amerassist A/R Solutions, I have been asked to reply to the Complaint filed with your office by [redacted].Initially, I would like to apologize for my delay in responding. While I did have Amerassist investigate this Complaint, I neglected to inform your office or Mr. [redacted] of the...

results of that investigation.Mr. [redacted] was making monthly payments to Dr. [redacted], but neither the Doctor nor Mr. [redacted] informed Amerassist of that fact. Amerassist confirmed that Mr. [redacted] was making regular monthly payment and Dr. [redacted] asked that collection activities cease, which was done.  In October, 2017.Amerassist requested that the credit bureaus remove this item from Mr. [redacted]'s credit file.Sincerely,Philip B. W[redacted]