Amerassist A/R Solutions

A rehabilitation facility I had been at for three and a half weeks sent me a bil four months after my discharge for my last two days on the grounds that my insurance would not pay for custodial care, since these were weekend days when they do not offer physical therapy on weekends. Their business manager refused to make a claim even though I contacted the insurer twice, explained my situation and was told I was covered. Rather than resolving this dispute with me they sent the bill to AmerAssist, who have been hounding me for months by mail, phone and even robocalls with no one at their end when I pick up the phone. The facility was eventually persuaded to file an insurance claim, which was denied solely on the basis of their long delay. I received a statement from the insurer saying I was not responsible for paying this bill, a copy of which I sent to the facility, the president of the company that owns the facility and AmerAssist, yet they continue to call me and are quite nasty.

A rehabilitation facility I had been at for three and a half weeks sent me a bil four months after my discharge for my last two days on the grounds that my insurance would not pay for custodial care, since these were weekend days when they do not offer physical therapy on weekends. Their business manager refused to make a claim even though I contacted the insurer twice, explained my situation and was told I was covered. Rather than resolving this dispute with me they sent the bill to AmerAssist, who have been hounding me for months by mail, phone and even robocalls with no one at their end when I pick up the phone. The facility was eventually persuaded to file an insurance claim, which was denied solely on the basis of their long delay. I received a statement from the insurer saying I was not responsible for paying this bill, a copy of which I sent to the facility, the president of the company that owns the facility and AmerAssist, yet they continue to call me and are quite nasty.

On December 2, 2017, I received a letter from AmerAssist stating that I owed a dental practice over $227.28. On the back of the letter it explained how I could dispute this debt and request for more information to be sent. On December 8, 2017, I sent them a Validation of Debt letter asking them to send as follows:

• Agreement with your client that grants you the authority to collect on this alleged debt.
• Agreement that bears the signature of the alleged debtor wherein *** agreed to pay the creditor.
• Any insurance claims been made by any creditor regarding this account.
• Any Judgments obtained by any creditor regarding this account.
• Name and address of alleged creditor.
• Name on file of alleged debtor.
• Alleged account number.
• Address on file for alleged debtor.
• Amount of alleged debt.
• Date this alleged debt became payable.
• Date of original charge off or delinquency.
• Verification that this debt was assigned or sold to collector.
• Complete accounting of alleged debt.
• Commission for debt collector if collection efforts are successful.

They have not sent me any of the information requested above that is by law my right to receive in order to proceed with this matter. They never sent more validation on this debt, but continued to harass me through letters stating the same thing from the first letter and saying that I have ignored previous attempts to collect debt from the above listed creditor. Which is false, because I sent them a Validation of Debt within the 30 day guideline requesting for more information. Then on the bottom of this letter they insinuate a threat stating that this will lead to additional costs and further proceedings. This letter was sent to me early to mid January of 2018. Before that letter, they sent me another one stating that their client would accept a lower payment of $113.64, but nothing else that I asked for above in my letter. I also stated in the letter:

" If your offices fail to respond to this validation request within 30 days from the date of your receipt, all references to this account must be deleted and completely removed from my credit file and a copy of such deletion request
shall be sent to me immediately. "

It's been past 30 days since I requested this information and they have not sent me a response to that letter and instead sent me two more harassing letters. Which is also a violation, because during the time frame of me waiting for a response they are not harass me about this debt. So, I called in to AmerAssist on January 30, 2018 to the extension they gave me in the multiple letters I received and it didn't work. So I wasn't able to speak with Marianne K. Instead I spoke with a woman named Mrs.D***, she wouldn't give me her first name, and she was very rude and abusive. She put me on hold in the middle of our conversation stating that I was upset when I was very calm and without my permission. I just wanted to know why they were still harassing me since I sent a Validation of Debt and I'm waiting on a response. She told me that they sent a response on December 28, 2017 and that wasn't the truth. What they sent me on that date was a statement that the client was willing to lower the debt. It did not have all of the information I requested. She continued to badger me, wouldn't listen to anything I said, and was very condescending. I told her how unprofessional she was acting and she told me she was being very professional. She insinuated that I didn't deserve more validation on this debt even though it is my right to receive it and asked, "Are you really trying to say you've never been there?" It was so disrespectful, unprofessional and demeaning. She also threatened on the phone that further actions will be taken. I told her I never received a response to my letter and she claimed they did send it. She said they couldn't re-mail it to me and that they could only fax it. I let her know that I didn't have a fax number and she wouldn't move on re-sending this letter they allegedly sent me that I never received. Also, in my letter I told them to give me 30 days upon receipt of the response to the letter to investigate the information and see if the debt is mine. Then if the debt was mine I would pay it and if it wasn't I would either get a lawyer involved or explain further that I am not to pay this debt. But since it's been past 30 days all references to this account must be deleted. I have previously filed a complaint against Amerassist to the CFPB. Mr. W response was dismissive, inaccurate, and failed to provide documents that he stated in his response. The case was closed and the problem still has not been resolved. I still have not received validity of this debt, they have been hostile every time I contact them, and have been very unprofessional.

On December 2, 2017, I received a letter from AmerAssist stating that I owed a dental practice over $227.28. On the back of the letter it explained how I could dispute this debt and request for more information to be sent. On December 8, 2017, I sent them a Validation of Debt letter asking them to send as follows:

• Agreement with your client that grants you the authority to collect on this alleged debt.
• Agreement that bears the signature of the alleged debtor wherein *** agreed to pay the creditor.
• Any insurance claims been made by any creditor regarding this account.
• Any Judgments obtained by any creditor regarding this account.
• Name and address of alleged creditor.
• Name on file of alleged debtor.
• Alleged account number.
• Address on file for alleged debtor.
• Amount of alleged debt.
• Date this alleged debt became payable.
• Date of original charge off or delinquency.
• Verification that this debt was assigned or sold to collector.
• Complete accounting of alleged debt.
• Commission for debt collector if collection efforts are successful.

They have not sent me any of the information requested above that is by law my right to receive in order to proceed with this matter. They never sent more validation on this debt, but continued to harass me through letters stating the same thing from the first letter and saying that I have ignored previous attempts to collect debt from the above listed creditor. Which is false, because I sent them a Validation of Debt within the 30 day guideline requesting for more information. Then on the bottom of this letter they insinuate a threat stating that this will lead to additional costs and further proceedings. This letter was sent to me early to mid January of 2018. Before that letter, they sent me another one stating that their client would accept a lower payment of $113.64, but nothing else that I asked for above in my letter. I also stated in the letter:

" If your offices fail to respond to this validation request within 30 days from the date of your receipt, all references to this account must be deleted and completely removed from my credit file and a copy of such deletion request
shall be sent to me immediately. "

It's been past 30 days since I requested this information and they have not sent me a response to that letter and instead sent me two more harassing letters. Which is also a violation, because during the time frame of me waiting for a response they are not harass me about this debt. So, I called in to AmerAssist on January 30, 2018 to the extension they gave me in the multiple letters I received and it didn't work. So I wasn't able to speak with Marianne K. Instead I spoke with a woman named Mrs.D***, she wouldn't give me her first name, and she was very rude and abusive. She put me on hold in the middle of our conversation stating that I was upset when I was very calm and without my permission. I just wanted to know why they were still harassing me since I sent a Validation of Debt and I'm waiting on a response. She told me that they sent a response on December 28, 2017 and that wasn't the truth. What they sent me on that date was a statement that the client was willing to lower the debt. It did not have all of the information I requested. She continued to badger me, wouldn't listen to anything I said, and was very condescending. I told her how unprofessional she was acting and she told me she was being very professional. She insinuated that I didn't deserve more validation on this debt even though it is my right to receive it and asked, "Are you really trying to say you've never been there?" It was so disrespectful, unprofessional and demeaning. She also threatened on the phone that further actions will be taken. I told her I never received a response to my letter and she claimed they did send it. She said they couldn't re-mail it to me and that they could only fax it. I let her know that I didn't have a fax number and she wouldn't move on re-sending this letter they allegedly sent me that I never received. Also, in my letter I told them to give me 30 days upon receipt of the response to the letter to investigate the information and see if the debt is mine. Then if the debt was mine I would pay it and if it wasn't I would either get a lawyer involved or explain further that I am not to pay this debt. But since it's been past 30 days all references to this account must be deleted. I have previously filed a complaint against Amerassist to the CFPB. Mr. W response was dismissive, inaccurate, and failed to provide documents that he stated in his response. The case was closed and the problem still has not been resolved. I still have not received validity of this debt, they have been hostile every time I contact them, and have been very unprofessional.

I received a letter from AmerAssist about a pending balance for a medical bill. I contacted the office to make payment arrangements and spoke with Mrs Kara G. After requesting to make payment arrangments Mrs Kara told me that AmerAssist would not make payment arrangments and that they will only take full payment. I explained that due to my daughter's high amount of medical bills I needed to make payment arrangements. She then told me that my account was in a limbo and that if I wanted to make payments I could start making them but that someone would call me to see how could the debt be settled. Nobody has contacted me; however, I have set weekly payments towards the account. I understand there is a pending debt and I called to ensure it is taken care of but demands of payment in full and refusal to work payment arrangements is not what it is expected from a collection agency. I need to ensure that this company acknoledge my calls and my advisement of weekly payments set to ensure balance is paid within a reasonable time frame and under my economical situation

I received a letter from AmerAssist about a pending balance for a medical bill. I contacted the office to make payment arrangements and spoke with Mrs Kara G. After requesting to make payment arrangments Mrs Kara told me that AmerAssist would not make payment arrangments and that they will only take full payment. I explained that due to my daughter's high amount of medical bills I needed to make payment arrangements. She then told me that my account was in a limbo and that if I wanted to make payments I could start making them but that someone would call me to see how could the debt be settled. Nobody has contacted me; however, I have set weekly payments towards the account. I understand there is a pending debt and I called to ensure it is taken care of but demands of payment in full and refusal to work payment arrangements is not what it is expected from a collection agency. I need to ensure that this company acknoledge my calls and my advisement of weekly payments set to ensure balance is paid within a reasonable time frame and under my economical situation

My dad was in the hospital due to a stroke. He transferred into a rehab facility for therapy. Although my father was in his right mind, he was unable to sign his name on a particular document stating, that his stay at the rehab would cost him a percentage of money out of pocket. At the time of the discussion, my dad, sister and nursing home staff were present. They explained to us that we can apply for medicaid but that it may take some time to kick in. My dad was unable to sign his signature and was asked Mr. XXX can you sign or do you want your daughter to sign? He said, she can sign for me. I then went to sign and asked should I write his name or mine? The rep said you can sign your name and I did. Well, after he was discharged I began getting letters at my apartment for my dad and I called and told him. I spoke with the Amer Assist rep to inform them that they had the wrong address and contact person. I am only my father's health care proxy. The rep told me that I was listed as his power of attorney which I am not. My dad is more than capable of handling his own bills and have always done so. I provided the rep with his phone number and address. The rep called him on his phone to set up payment arrangements . My dad asked for a bill or letter indicating the payment agreement. The rep said he had to pay by credit or debit card which my dad does not have. He said he would sent in money orders but the refused money orders. When I received another letter , I called and asked the Amer Assist rep to stop calling me because the debt is not mine but my dad's. The rep informed me that since my name was on the bill they couldn't change it. I said well why did you call him and why did you send a letter to his house? Basically, they are acknowledging that they spoke to him, and are sending notices to his address. The rep said that I will still get notices sent to my apartment. I am very frustrated and so is my dad. My dad wants to pay the agreed payment amount of 107.00 monthly and have been saving the money since he set up the arrangement in August 2017. The rep refuse to provide us with an agreement letter and an address to send payment to. Please tell me how should we handle this matter. The rep I have from Amer Assist is very argumentive.

My dad was in the hospital due to a stroke. He transferred into a rehab facility for therapy. Although my father was in his right mind, he was unable to sign his name on a particular document stating, that his stay at the rehab would cost him a percentage of money out of pocket. At the time of the discussion, my dad, sister and nursing home staff were present. They explained to us that we can apply for medicaid but that it may take some time to kick in. My dad was unable to sign his signature and was asked Mr. XXX can you sign or do you want your daughter to sign? He said, she can sign for me. I then went to sign and asked should I write his name or mine? The rep said you can sign your name and I did. Well, after he was discharged I began getting letters at my apartment for my dad and I called and told him. I spoke with the Amer Assist rep to inform them that they had the wrong address and contact person. I am only my father's health care proxy. The rep told me that I was listed as his power of attorney which I am not. My dad is more than capable of handling his own bills and have always done so. I provided the rep with his phone number and address. The rep called him on his phone to set up payment arrangements . My dad asked for a bill or letter indicating the payment agreement. The rep said he had to pay by credit or debit card which my dad does not have. He said he would sent in money orders but the refused money orders. When I received another letter , I called and asked the Amer Assist rep to stop calling me because the debt is not mine but my dad's. The rep informed me that since my name was on the bill they couldn't change it. I said well why did you call him and why did you send a letter to his house? Basically, they are acknowledging that they spoke to him, and are sending notices to his address. The rep said that I will still get notices sent to my apartment. I am very frustrated and so is my dad. My dad wants to pay the agreed payment amount of 107.00 monthly and have been saving the money since he set up the arrangement in August 2017. The rep refuse to provide us with an agreement letter and an address to send payment to. Please tell me how should we handle this matter. The rep I have from Amer Assist is very argumentive.

AR solutions notified Credit agencies that I was in for collection. When they were told NOT to put me in for collection by the client. *** I called DDS he instructed them to remove any and ALL collection alerts to Credit agencies. AR solutions is unethical and a scam. Beware!

AR solutions notified Credit agencies that I was in for collection. When they were told NOT to put me in for collection by the client. *** I called DDS he instructed them to remove any and ALL collection alerts to Credit agencies. AR solutions is unethical and a scam. Beware!

don't pay them they are a scam I paid them for a dentist bill I know I owed but thought I had to pay them when they called. 6 months later called dentist and still owe the money said they never got paid. 315 dollars gone and cant get anyone to call me back when icall there. scam scam scam

don't pay them they are a scam I paid them for a dentist bill I know I owed but thought I had to pay them when they called. 6 months later called dentist and still owe the money said they never got paid. 315 dollars gone and cant get anyone to call me back when icall there. scam scam scam