AmeriBanc National, LLC

Initial Business Response /* (1000, 11, 2015/04/13) */
Ameribanc National would like to submit our official response. The Revdex.com did not provide the refund that was requested by Ms. [redacted] as indicated in her follow up response. The refund Ms. [redacted] was looking for was still in process when...

she submitted her complaint. By the next day it had cleared her bank account, therefore she saw immediate resolution. While we strive to provide all our merchant's with the best possible service, it's important for us to know when that fails to meet expectations. AmeriBanc National agreed to refund our merchant once the equipment was returned. Our records indicate we have received the equipment, and a refund was submitted timely and as promised on April 2, 2015. We are glad to know the merchant has received this credit, please let us know if we can assist further.
Sincerely,
Customer Support
AmeriBanc National

Initial Business Response /* (1000, 5, 2014/11/20) */
I had the pleasure of speaking with [redacted] today and going over her concerns. I apologized for the frustration she had with Customer Service. I let her know that had our office been made aware of her concerns I would have immediately...

addressed them. It wasn't brought to our attention until now that Ms. [redacted] had some concerns about her Sales Agent. I gave her all of my contact information, so she can reach me directly at any time with any questions or concerns. We did determine that her previous processing company was in fact cancelled. I provided her proof that a cancel letter was sent. At this time Ms. [redacted] is not aware if there is a $199 cancel fee with her previous company. She is going to call me back if there is in fact a cancel fee. I informed her we will definitely reimburse her for her paid cancel fee should there be one. Mr. [redacted] & his Manager were accurate in telling Ms. [redacted] that we would cancel her previous processor (proof provided we did cancel) as well as reimburse her the cancel fee of $199. I believe it to be a misunderstanding that Ms. [redacted] thought this would not happen. Ms. [redacted] is aware now that we have in fact & will in fact follow through on what she was promised.

Initial Business Response /* (1000, 5, 2015/09/25) */
While we strive to provide all of our merchant's with the best possible service, it's important for us to know when that fails to meet expectations. This account was originally approved for a $30,000 average monthly volume and $2500...

average amount of transaction. The first batch of transactions processed with no issue. However, the next transactions processed was for $13,000. Although this is within the approved monthly volume, it is well over the approved average ticket and carries a substantial amount of risk considering the future services liability aspect. We attempted to verify this transaction with the cardholder on August 7, 2015. We did not receive a response via call back until August 11, 2015. At that point, the transaction was submitted for review and was held based on the overall risk involved. Unfortunately, at this time the merchant asked that we reverse the transaction back to the cardholder and close their account. Normal reversals take between five to seven business days and a rush request takes between three to five business days. Global Payments processed a manual transaction in order to complete this with a one day turnaround time. Normally if the merchant runs a return, the funds cannot be directed to be debited from held funds or the reserve amounts. Our organization requested that Global payments process the return so the funds could be debited from the reserve instead of the merchant's bank account to prevent further inconvenience to the merchant.
Due to a purchase and return being processed, applicable fees associated with both the sale and the credit are assessed. All agreed upon procedures and protocols of the merchant agreement were followed. Based on this information, no refund will be issued for the monthly billing charge for August 2015. Please let us know if you require any additional information.
Sincerely,
Ameribanc Customer Support

Initial Business Response /* (1000, 11, 2015/04/13) */
Ameribanc National would like to submit our official response. The Revdex.com did not provide the refund that was requested by Ms. [redacted] as indicated in her follow up response. The refund Ms. [redacted] was looking for was still in process when she...

submitted her complaint. By the next day it had cleared her bank account, therefore she saw immediate resolution. While we strive to provide all our merchant's with the best possible service, it's important for us to know when that fails to meet expectations. AmeriBanc National agreed to refund our merchant once the equipment was returned. Our records indicate we have received the equipment, and a refund was submitted timely and as promised on April 2, 2015. We are glad to know the merchant has received this credit, please let us know if we can assist further.
Sincerely,
Customer Support
AmeriBanc National

Initial Business Response /* (1000, 8, 2015/05/18) */
While we strive to provide all our merchant's with the best possible service, it's important for us to know when that fails to meet expectations. Per the signed contract, all the fees billed are agreed to upon signing. When the...

merchant physically signed this agreement, all fees and charges were visible and could have been discussed during contract signing. When concerns arose the merchant contacted Ameribanc's offices and spoke with a regional manager who again went over all fees on the signed agreement. The merchant called once more after this initial call and spoke with this same regional manager to discuss fees. During the second conversation, a refund of 2 months of fees as well as removal of a $29.95 fee was offered. This refund offer was declined by the merchant. Multiple attempts were made to rectify this situation and offer an agreeable solution to the issue including refunds. Additionally, a training call was made at the inception of this account to assist the merchant with proper use of the new credit card processing equipment. This training assistance was declined by the merchant as well. During each call to the merchant, fees or other concerns were discussed and solutions were offered. Sadly we were unable to satisfy the merchant. As of April 23, 2015 the account has been closed and no termination fee was billed. No refunds would be considered at this time as all fees are agreed to upon signing of the agreement and initial refund requests were denied. The original agreement can be provided to the merchant at their request. Should you require any additional information please let us know.
Sincerely,
Ameribanc National
Initial Consumer Rebuttal /* (3000, 10, 2015/05/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There was never 2 months of fees offered to me
The two month of fees would be 98.47 march 3,2015
$98.05 April 2, 2015 which total $196.52. I was only offered 60.00 for my refund and that was the last call I made before contacting the Revdex.com. If the 2 months fees would have been offered I would have excepted it.
Remember the salesman introduced himself as [redacted] and left me a business card. When I spoke directly with him by phone he told me he had never been in my Business. When I called the cell number written on the back of the card no one ever answers. The so called agreement I sign I believe is not binding because it is sign by someone named [redacted] #XXXXX. I will be happy to forward the business card that was left by the man who was at my business.
He also took my agreement with him and I believe he made changes to it.
I was told the fee was 10.00 a month plus a 1.29%
processing charge for transactions. when he offered me the wireless terminal I asked him point blank was there any hidden charges? He replied no ,because I already had wireless connection at my place of business.
Again which man came in my store and told be all these lies? I need Ameribanc to find out. I have no reason to lie about this matter. I have been in business for 21 years and have never had a processing terminal. I would never agree to these kind of charges for one.
I believe if they do not find this employee and reprimand him their will be a lot more of this deceit. Makes me wonder if this is just a scam.
My last conversation was with [redacted] Regional Manager where she offer me $60.00. I told her no that this is not ok. I wanted all the monies they had debited from my account refunded. She said that was all that they were willing to offer me.
She said she remember me calling asking about the agreement the day of. She also said she went over the agreement with me. I Replied so you are saying that you went over all the charges with me. She did not respond, I said no you did not. So I asked her to prove it.
The regional Manager did not discuss the fees and charges with me. If she had I would have stop it right away. I Feel sure this company records all there calls so please let us listen to all the phone conversation that I am involved in. Also I would love to speak directly with the employee who I spoke with in my business and also the man who signed this agreement.

Again I have no reason to lie. This issue has caused me a lot of time as well as a lot of stress. This has taking away from my business
just as it is doing now.
I Am a good and honest Business Person. I have never had to deal with anything like this. Since I never used the terminal and have returned it in excellent condition I see no reason why AmeriBanc should not refund my money.
I do regret ever letting their salesman enter my store. You can believe I want ever make that mistake again.
I do know what I was told on the day of Jan 23.2015 and I will stand by it 100%.

Since my agreement was not left with me and those little box could have been checked of at any time. I don't see why AmeriBanc is having a problem with this. Terminal has been returned in excellent condition.
So people lets find this sales rep.
Final Business Response /* (4000, 15, 2015/06/03) */
Additional information is under review. Response will be posted;
This is the response submitted by business;
It is unfortunate the merchant had a less than favorable experience. Despite all these circumstances mentioned, including new information in regards to the false claim involving altering of the agreement, a document was signed in which the merchant agreed to all terms and conditions therein. This agreement included but is not limited to all rates and fees, viewing monthly billing statements online at no charge, and reporting any erroneous billing charges timely. Charges and fees are listed on the first page of the agreement and the merchant signs directly under this information. This is done in an effort to allow the fees to be reviewed once more before signing. The signing of the agreement at that point signifies full understanding of the terms and conditions as well as the billing charges associated with the account.
Every attempt was made by Ameribanc National to assist as well as explain the fees listed on the application with the merchant. As indicated in her original complaint, a phone call was made by the merchant, to our Regional Manager, which clearly indicated the Manager went over the concerns involving fees. At that time all of the fees were explained and discussed in great detail. On multiple occasions, the merchant called to discuss fees and received a thorough explanation. She was not charged or billed outside of the signed contract. Additionally, she was able to cancel, as she mentioned, with no cancellation costs or fees. At no time was the application changed or altered as is now indicated in the supplementary complaint information. Nor was this concern mentioned in any phone conversation. The fees referred to and signed for are in fact the fees billed. No applications or documentation has been produced to the contrary. Each month the charges were valid per the signed agreement.
The Regional Sales Manager oversees all of the Sales Representatives, so at that time it was unnecessary for any sales representative to be involved with dispute resolution. Sales representatives do not sign the agreements however a representative from the office may attach their name to the application for tracking purposes. This has no bearing on fees, charges, or terms and conditions of the agreement.
The "internet charge," referred to as Groovv Offers on the statement was agreed to via primary account holder signature on the original application. In an attempt to accommodate the Merchant two months of this fee at $29.95 per month for a total of $59.90 was offered as a refund to the merchant. This represents the $60.00 previously proposed as a refund to the merchant. Although declined initially, this refund has been processed as a courtesy. Please allow 3-5 business days for this amount to reflect to the bank account on file. It is unfortunate that these circumstances have transpired and the merchant feels that she received less than superior service. However, at this time no additional refunds will be considered beyond what has already been assessed.

Initial Business Response /* (1000, 5, 2014/09/02) */
Mr. [redacted] did return the equipment. It was received on August 19th. However, some of the contents that belonged with the terminal were missing. If we do not receive the complete equipment including power cords, it does go in the...

system as a partial return. The merchant is still charged the equipment fee when all items are not returned. Once we receive all of the contents a refund is in turn issued to the Merchant. When Mr. [redacted] called in to our customer care team on the 26th he was advised of the equipment return & told he was being transferred to the equipment department so they could go ahead & initiate the refund. Even though we only received partial equipment we were more than happy to give him a refund. For whatever reason that call did not connect. From listening to the recorded call it appears Mr. [redacted] hung up before the transfer was complete. That was the one and only time we had contact with Mr. [redacted] regarding the equipment & refund. We would have been more than happy to explain to him what happened and let him know a refund would be processed for him. Mr. [redacted] did not call back and then filed the Revdex.com complaint. The refund has already been processed. Due to the weekend & holiday he will see a credit to his account today or tomorrow. Had we been given the opportunity to assist Mr. [redacted] the day he called in, we could have advised him of the partial equipment return and that we were moving forward with a refund for the equipment. The account is closed & noted as equipment received. Refund has been processed. There are no outstanding issues on this account.
Initial Consumer Rebuttal /* (3000, 7, 2014/09/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They are lying pure and simple all the equipment was packaged and sent to them I called them multiple times as soon as I told them who I was they kept putting me on hold for hours so I had no resolution to file a complaint no one would get on the phone and speak to me they are lying pure and simple they have terrible customer service horrible horrible horrible company I would never recommend them to anyone they should have a zero rating as far as I'm concerned the lowest rating you could possibly give a company they are beyond horrible. It is more than obvious that I will be filing a small claims suit against them so tell them to lawyer up.
Final Business Response /* (4000, 9, 2014/09/03) */
I apologize Mr. [redacted] feels that way. Our goal here is to resolve the desired resolution the Merchant is looking for. We did attempt to resolve his issue before his complaint was made. Mr. [redacted] did not accept my previous response, but did not indicate in his reply what further resolution he is looking for. His original complaint indicates desired resolution to be the return of the $375. As I indicated in my previous response, the credit was already issued and funds were returned to his bank account. The credit card processing account is closed as well as marked equipment collected. There is nothing further to be resolved on this account. Mr. [redacted] should have already received the credit. We have confirmation from the bank that the credit was made. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Because quality customer service is our top priority, we make every effort to ensure our merchants have the best possible experience. In the case our efforts fail to meet the expectations of our customers, it is essential that we are aware and address any issues.  Regarding the debit for...

$96.92, although your monthly fees were waived for the month of November, you still processed up to 11/13/2017 and were only charged for processing.  During December you did not process with us, but our system charged you a Regulatory and Security fee in January 2018. Refund has been processed, please allow 5-7 business days to have the $99.00 credit reflect in your bank account.

If you are a small business owner and you are looking to accept credit cards I would avoid this company. The individual who came in and explained the service did not explain to me all the fees that would be attached to the credit card terminal and support. I ended up not using the service due to a change in plans for my own business but was still charged for the service. When I called to cancel the service and request a refund I had a pleasant experience with the customer service rep. She did unfortunately tell me that I would be unable to receive one due to the closed status I requested. But neglected to tell me that before I asked for the account to be closed. When I spoke to her supervisor he did tell me he would refund me 35 dollars, but that was insignificant compared to the 500.00 dollars I had been charged up to this point. Overall it was a poor experience and a shady deal. Do yourself a favor and stay clear of AmeriBanc National. Thank you for your time. Jason [redacted]

Initial Business Response /* (1000, 8, 2015/02/26) */
Response to Complaint ID#: XXXXXXXX
AmeriBanc National strives to provide our merchants with the best possible service, and when they feel that it fails to meet expectations, it's important for us to know. A refund of the $195.00 early...

termination fee has been completed as of February 26, 2015. Please allow 3-5 business days for this credit to reflect in the merchant's bank account. Please let us know if you require additional information.
Sincerely,
Customer Services
AmeriBanc National

Initial Business Response /* (1000, 5, 2015/02/19) */
Response to Complaint #XXXXXXXX
AmeriBanc National strives to provide our merchants with the best possible service, and when they feel that it fails to meet expectations, it's important for us to know. A refund of the $99.00 Security and...

Regulatory fees has been completed today. Please allow 5-7 business days for this credit to reflect in the merchant's account. Please let us know if you require additional information.
Sincerely,
Customer Support
AmeriBanc National
Final Business Response /* (1000, 7, 2015/02/20) */
Additional information- Complaint # XXXXXXXX
Further review of the complaint indicates the merchant is also requesting a refund of the $25.00 monthly min fee for 6 months. All fees are agreed to at the time the contract is signing and a refund of these fees will not be considered. Please let us know if you require additional information.
Sincerely,
Customer Support

Initial Business Response /* (1000, 5, 2015/02/19) */
Response to Complaint #XXXXXXXX
AmeriBanc National strives to provide our merchants with the best possible service, and when they feel that it fails to meet expectations, it's important for us to know. A refund of the $99.00 Security...

and Regulatory fees has been completed today. Please allow 5-7 business days for this credit to reflect in the merchant's account. Please let us know if you require additional information.
Sincerely,
Customer Support
AmeriBanc National
Final Business Response /* (1000, 7, 2015/02/20) */
Additional information- Complaint # XXXXXXXX
Further review of the complaint indicates the merchant is also requesting a refund of the $25.00 monthly min fee for 6 months. All fees are agreed to at the time the contract is signing and a refund of these fees will not be considered. Please let us know if you require additional information.
Sincerely,
Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We have reviewed the information on the account and it looks like this account has been in collections several times. There is a past due balance of $162.45 for rejected fees. This can be resolved by contacting our collections department. Once the payment is resolved, this will put the account back...

in good standing and the account can be used to continue to process transactions.

Received a phone call from a solicitor of Ameribanc National trying to sell me on credit card processing equipment. I explained that we have no need or interest in the product being pitched. He (Eric) persisted in talking over me while ignoring my requests to terminate the conversation as the service is not needed. I hung up. Within 15 seconds my phone rang again and it was the same obnoxious salesman literally shouting over my insistence to terminate this call. His rude and vulgar tone of voice finally enraged me to the point that I shouted at him and insisted that he not call again.
This "call back" approach in soliciting credit card processing after being told I had no interest is not only vulgar but intolerable and should be regulated.

Initial Business Response /* (1000, 5, 2014/10/15) */
Review of the account indicates the merchant's account was open in October 2010. There has been no active processing on the account since October 2012. (Inactive status)While there has been no active processing, the account remained open...

until the time we received a call from the merchant to cancel services. (July 7, 2014.) The account has been cancelled at the merchant's request effective July 10, 2014. Please note, that while we did receive one call from the merchant's business in August 2013, we did not receive any request to cancel from the authorized owner prior to July 7, 2014. During the August 2013 call, we requested that the authorized owner call back to proceed with the cancellation. With the closure of this account in July, no additional charges for monthly service fees have been debited from the merchant's bank account. Further, while the merchant indicates the equipment was returned, we cannot confirm that it was received by AmeriBanc National-[redacted]. We did advise the merchant that return of the equipment does not cancel the account and that a written cancellation request would have been needed. We did submit call tags and boxes to the merchant to have this equipment returned to ABN. This equipment is the property of ABN and needs to be returned. We have still not received this equipment and the merchant was charged a $375.00 non-return of terminal fee. Lastly, our contract terms indicate that the merchant has 30 days (from the date of charge notification) to dispute charges made to their account to be considered for reimbursement. We do not typically refund for inactivity as it is the merchant's responsibility to rectify their account and notify us at an earlier time to prevent billing if the account is not active. At this time, no refund amounts for monthly services fees will be considered. However, once the equipment has been returned, a refund of the $375.00 non-return of terminal fee will be given. Please let us know if you require additional information.
Sincerely,
[redacted]
AmeriBanc National (ABN)

Initial Business Response /* (1000, 5, 2015/05/18) */
While we strive to provide all our merchant's with the best possible service, it's important for us to know when that fails to meet expectations. This situation is most concerning as the attempts to credit the merchant's statement for...

the agreed upon $250 credit failed to process. The credit was issued however, the credit to the statement rejected due to a system error. A credit of $250 has been processed directly to the merchant's account as of May 13, 2015. We apologize for the inconvenience and want to thank the merchant for their business.
Sincerely,
Ameribanc National
Initial Consumer Rebuttal /* (2000, 9, 2015/05/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
$250 was credited to our account as indicated by Ameribanc's response.

Initial Business Response /* (1000, 8, 2015/05/18) */
While we strive to provide all our merchant's with the best possible service, it's important for us to know when that fails to meet expectations. Per the signed contract, all the fees billed are agreed to upon signing. When the merchant...

physically signed this agreement, all fees and charges were visible and could have been discussed during contract signing. When concerns arose the merchant contacted Ameribanc's offices and spoke with a regional manager who again went over all fees on the signed agreement. The merchant called once more after this initial call and spoke with this same regional manager to discuss fees. During the second conversation, a refund of 2 months of fees as well as removal of a $29.95 fee was offered. This refund offer was declined by the merchant. Multiple attempts were made to rectify this situation and offer an agreeable solution to the issue including refunds. Additionally, a training call was made at the inception of this account to assist the merchant with proper use of the new credit card processing equipment. This training assistance was declined by the merchant as well. During each call to the merchant, fees or other concerns were discussed and solutions were offered. Sadly we were unable to satisfy the merchant. As of April 23, 2015 the account has been closed and no termination fee was billed. No refunds would be considered at this time as all fees are agreed to upon signing of the agreement and initial refund requests were denied. The original agreement can be provided to the merchant at their request. Should you require any additional information please let us know.
Sincerely,
Ameribanc National
Initial Consumer Rebuttal /* (3000, 10, 2015/05/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There was never 2 months of fees offered to me
The two month of fees would be 98.47 march 3,2015
$98.05 April 2, 2015 which total $196.52. I was only offered 60.00 for my refund and that was the last call I made before contacting the Revdex.com. If the 2 months fees would have been offered I would have excepted it.
Remember the salesman introduced himself as [redacted] and left me a business card. When I spoke directly with him by phone he told me he had never been in my Business. When I called the cell number written on the back of the card no one ever answers. The so called agreement I sign I believe is not binding because it is sign by someone named [redacted] #XXXXX. I will be happy to forward the business card that was left by the man who was at my business.
He also took my agreement with him and I believe he made changes to it.
I was told the fee was 10.00 a month plus a 1.29%
processing charge for transactions. when he offered me the wireless terminal I asked him point blank was there any hidden charges? He replied no ,because I already had wireless connection at my place of business.
Again which man came in my store and told be all these lies? I need Ameribanc to find out. I have no reason to lie about this matter. I have been in business for 21 years and have never had a processing terminal. I would never agree to these kind of charges for one.
I believe if they do not find this employee and reprimand him their will be a lot more of this deceit. Makes me wonder if this is just a scam.
My last conversation was with [redacted] Regional Manager where she offer me $60.00. I told her no that this is not ok. I wanted all the monies they had debited from my account refunded. She said that was all that they were willing to offer me.
She said she remember me calling asking about the agreement the day of. She also said she went over the agreement with me. I Replied so you are saying that you went over all the charges with me. She did not respond, I said no you did not. So I asked her to prove it.
The regional Manager did not discuss the fees and charges with me. If she had I would have stop it right away. I Feel sure this company records all there calls so please let us listen to all the phone conversation that I am involved in. Also I would love to speak directly with the employee who I spoke with in my business and also the man who signed this agreement.

Again I have no reason to lie. This issue has caused me a lot of time as well as a lot of stress. This has taking away from my business
just as it is doing now.
I Am a good and honest Business Person. I have never had to deal with anything like this. Since I never used the terminal and have returned it in excellent condition I see no reason why AmeriBanc should not refund my money.
I do regret ever letting their salesman enter my store. You can believe I want ever make that mistake again.
I do know what I was told on the day of Jan 23.2015 and I will stand by it 100%.

Since my agreement was not left with me and those little box could have been checked of at any time. I don't see why AmeriBanc is having a problem with this. Terminal has been returned in excellent condition.
So people lets find this sales rep.
Final Business Response /* (4000, 15, 2015/06/03) */
Additional information is under review. Response will be posted;
This is the response submitted by business;
It is unfortunate the merchant had a less than favorable experience. Despite all these circumstances mentioned, including new information in regards to the false claim involving altering of the agreement, a document was signed in which the merchant agreed to all terms and conditions therein. This agreement included but is not limited to all rates and fees, viewing monthly billing statements online at no charge, and reporting any erroneous billing charges timely. Charges and fees are listed on the first page of the agreement and the merchant signs directly under this information. This is done in an effort to allow the fees to be reviewed once more before signing. The signing of the agreement at that point signifies full understanding of the terms and conditions as well as the billing charges associated with the account.
Every attempt was made by Ameribanc National to assist as well as explain the fees listed on the application with the merchant. As indicated in her original complaint, a phone call was made by the merchant, to our Regional Manager, which clearly indicated the Manager went over the concerns involving fees. At that time all of the fees were explained and discussed in great detail. On multiple occasions, the merchant called to discuss fees and received a thorough explanation. She was not charged or billed outside of the signed contract. Additionally, she was able to cancel, as she mentioned, with no cancellation costs or fees. At no time was the application changed or altered as is now indicated in the supplementary complaint information. Nor was this concern mentioned in any phone conversation. The fees referred to and signed for are in fact the fees billed. No applications or documentation has been produced to the contrary. Each month the charges were valid per the signed agreement.
The Regional Sales Manager oversees all of the Sales Representatives, so at that time it was unnecessary for any sales representative to be involved with dispute resolution. Sales representatives do not sign the agreements however a representative from the office may attach their name to the application for tracking purposes. This has no bearing on fees, charges, or terms and conditions of the agreement.
The "internet charge," referred to as Groovv Offers on the statement was agreed to via primary account holder signature on the original application. In an attempt to accommodate the Merchant two months of this fee at $29.95 per month for a total of $59.90 was offered as a refund to the merchant. This represents the $60.00 previously proposed as a refund to the merchant. Although declined initially, this refund has been processed as a courtesy. Please allow 3-5 business days for this amount to reflect to the bank account on file. It is unfortunate that these circumstances have transpired and the merchant feels that she received less than superior service. However, at this time no additional refunds will be considered beyond what has already been assessed.

Initial Business Response /* (1000, 5, 2015/09/25) */
While we strive to provide all of our merchant's with the best possible service, it's important for us to know when that fails to meet expectations. This account was originally approved for a $30,000 average monthly volume and $2500 average...

amount of transaction. The first batch of transactions processed with no issue. However, the next transactions processed was for $13,000. Although this is within the approved monthly volume, it is well over the approved average ticket and carries a substantial amount of risk considering the future services liability aspect. We attempted to verify this transaction with the cardholder on August 7, 2015. We did not receive a response via call back until August 11, 2015. At that point, the transaction was submitted for review and was held based on the overall risk involved. Unfortunately, at this time the merchant asked that we reverse the transaction back to the cardholder and close their account. Normal reversals take between five to seven business days and a rush request takes between three to five business days. Global Payments processed a manual transaction in order to complete this with a one day turnaround time. Normally if the merchant runs a return, the funds cannot be directed to be debited from held funds or the reserve amounts. Our organization requested that Global payments process the return so the funds could be debited from the reserve instead of the merchant's bank account to prevent further inconvenience to the merchant.
Due to a purchase and return being processed, applicable fees associated with both the sale and the credit are assessed. All agreed upon procedures and protocols of the merchant agreement were followed. Based on this information, no refund will be issued for the monthly billing charge for August 2015. Please let us know if you require any additional information.
Sincerely,
Ameribanc Customer Support

Initial Business Response /* (1000, 8, 2014/06/30) */
I attempted to contact [redacted] today, but received his voicemail. [redacted] called in to cancel his processing account on June 17th and requested a refund, the same day this complaint was filed. His account has been closed as well as a refund...

processed in the amount of $195.02 that will be deposited to his bank account in 3-5 business days. The process to close his account was started the same day of his request. It can take up to 30 days for the closing process to complete. His processing account was set up and the terminal shipped to him in January. It wasn't brought to our attention until June that he did not want the account. It was then closed per his request. We would have been happy to close the account for him sooner had we been made aware there were any issues.