Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
The business has not addressed the issues spelled out in my letter in detail They have failed to address the company's lack of communication and notifications for service outages Anytime my email box is full the company sends one or multiple email reminder, non were sent That just one of numerous communication failures The call I received today was from *** **'s colleague and he was not interested in answering any of the questions about the poor service received, apologize or offer me anything that she has not offered I asked him to have a "COMPANY EXECUTIVE" contact me He asked me "What compensation I requested back in Dec - Jan When this company want to have a Vice President, President, someone who make financial decision for this company contact to me to discuss the long list of failures on this account I will be more than happy to have a compensation conversation Notice that there is no apology for the bad service in the response at all The response is defensive and on the last outage please ask the company how many hours after all of our sites were taken down including one that was not even wordpress? I will answer it for them, they did not notify us I was alerted by our social media manager of problems when I contacted them Regards,
*** ***
[When Ipower gave me this response, they asked me to call my bank and
confirm I did not receive any proceeds and I did thisI did not receive anything from themIpower would be able to see that no funds exchanged hands if they researched itThis business is using shady tactics and I do not accept their responseThey need to refund my overpayment.]
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below
According to our records, the account was initially created on March 27th, and the *** *** was registered for yearsOn March 29th, a new *** name was registered for the customer, “***.org” for years alsoThe first contact made to support, regarding
“***.com”, was on May 22nd, 2013, when our chat agent suggested contacting its registrar of record, as we did not manage the *** at that timeIn addition the agent advised changing the name servers to *** by contacting the registrar for the *** nameShortly thereafter, we received a chat contact that the name servers were changed.We did not receive contacts regarding “***.com” until October 29th and 30th, when the customer was experiencing issues with the website being down, stating the *** name appeared to be up for sale. We discovered that the *** name was still registered with a different registrar and we advised the customer to contact the registrar so it could be renewedIt was informed that the *** name was not with us nor were there any records of a *** transfer to ***We informed the customer on multiple occasions that we had never managed the *** as it was still managed by another registrar.After that, we had not received a contact from the customer until her cancellation request of the account on February 9th, A refund was provided and when asked if the customer would like to downgrade her account the response was no, for the .net and .org.We realize that there may be some confusion related to the way the *** names and name servers workOur records indicate that the “***.com” was never transferred to us, but only pointed to our name servers, which allowed the *** to use our hosting services.We apologize for the frustration experienced but unfortunately while the name servers were updated to ***, there is no record of a transfer attempt initiated by the customer to move the *** to be managed by ***If the customer has documentation detailing a transfer to ***, please get back to us so we can review further.Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Services not rendered should be refunded
Regards,
*** ***
Our records indicate this customer had initially establish service with ourcompany on 11/2/2013, and paid $for a three year hosting plan, whichbreaks down to $1.89/month. This plandid include a free domain credit which was applied towards the one yearpurchase of the ‘donglass.com”domain
On 10/8/2014, this customer had purchased a three year domain renewalto extend the life of this domain through 11/29/The customer was billed$for the three year renewalPlease note that once a domain has been registered or in this case renewed,this action cannot be reversed, which makes this particular product/servicenon- refundableUnfortunately it would not be possible to issue this customerfor the equivalent of a two year renewal, as the domain has already beenrenewed for the three years (services already rendered) as initially requested. An email was also sent to the customer on10/8/informing that a refund would not be possible at that pointFor clarification, simply issuing a refund does not allow us the ability toroll back the expiration date as this is assigned electronically upon renewal
As they are full aware if the drop all my services I will lose my domain due to *** will not let transfer for daysI have STATED that to them and at this point they are doing it out of spiteIf I lose my domain I will lose hundreds of hours worth the work and many salesI do expect a refund after my day so I can move my domain
Regards,
%
This customer rebilled on the30th of a given month, we end up fulfilling services immediately in thefollowing month. Ultimately this customer paidfor months, and months appeared to have been fulfilled. Rebilled > Fulfilled July 30 > Fulfilled in AugAug 30 > Fulfilled in SeptSept 30 > Fulfilled in OctOct 25 > Fulfilled in NovNov 25 > Fulfilled in DecWhen the customer submitted the cancellation request on November 30th, we were already in process to fulfilling thecampaign for DecemberAs a gesture of good faith we have issued a full refundof $for the renewal that had taken place on November 30th, aswell as a refund of $for the renewal on December 25thPleaseallow up to to business days for the refund to be fully processed backAtthis time the SEO campaign for this customer has since been canceled
According to our records, the customer has multiple issues with his account, mainly because he continues to hit the limit for open connections and mysql queries on the VPS server. He has multiple tickets open in May due to the resulting down timeWe have reached out to the customer and added
months of credit which is the equivalent $dollar value on the account as a show good faithWe have also informed our customer that he can manage the queries and open connections on his server to avoid this issue from occurring again
We appreciate the comments raised by the customer and will consider other options so customers can report spam to Homestead, aside from posting on the forumWe realize posting on a forum is not the most convenient way to report spamWe thank the customer for her patience as we discuss/research other options.Thank you
Response to Revdex.com complaint # ***/ *** *** This customer’s account was initially created on 11/3/The account appeared to have come due for the renewal of web hosting service on 10/19/2014, however it does indeed appear that billing renewal for this account failed, and therefore the account had been deleted on 12/2/due to non paymentWe should emphasize that our main form of communication with customers in cases such as this is through email/written correspondencesIt is for this reason that we encourage all customers to make sure current and valid email contact credentials are provided on file so that we may make contact if a situation should ariseUnfortunately we cannot guarantee a phone call to be made if billing/non payment issues have been discoveredFor reference the following emails were sent to this customer as a courtesy to inform of the billing past due: 10/19/9:AM Sent Message# id:title:Check Past Due #to ***.*** 10/25/9:AM Sent Message# id:title:Check Past Due #to ***.*** 11/02/9:AM Sent Message# id:title:Check Past Due #to ***.*** With regards to this customer’s domains, since the account of which the domains had been associated with had been auto deleted, this customer would need to create a free domain parking account and allow us the opportunity to move the domains into that newly created account so that we can provide them with domain management accessOur records indicate this customer had contacted our chat support team on 12/2/2014, and was informed of this, however it does appear the customer had refused this optionWith domain registrations and renewals, once a domain has been registered or renewed, this process cannot be reversed and therefore this particular product is non refundableWe would encourage this customer to review our full Terms of Service and Domain Registration Agreement located at: *** Regrettably this customer is not eligible for a refund pursuant to this agreement
On September 11th, our Affiliate Team had been engaged in an
email conversation with this customer to further discuss their affiliate credit/commissions
Our records indicate that we processed the most recent commissions on April 29,
We do not have record of sales registered through this
customer’s affiliate
ID in the months of May and JuneHowever, sales that were registered under the
Affiliate ID in July and August were placed on hold for further review
Through a closer review of this customer’s affiliate activities, the following
sales were unable to qualify for commissions to be paid through the iPage
affiliate program:
healthbenefitsoftoma
bodybuildingweightcl
healthbenefitsofmush
Naturalremediesforso
The sales appear to be similar in natureFor example,
"Healthbenefitsoftoma", "Healthbenefitsofmush" share the
same username variationFurthermore, "Healthbenefitsoftoma",
"Healthbenefitsofmush", "Bodybuildingweightcl", and
"Naturalremediesforso" appear to target an exclusive audience
It has been determined that the overall quality of these sales registered in
May has remained low for multiple review cyclesThere is not a way to lessen
the disappointment; however, there are times when we are unable to pay out on
referred sales
After carefully considering all of the information presented, the irregular
activity has resulted in our inability to extend affiliate credit for the sales
registered in May
Please see the below notations made for further explanation as to why these
sales had been rejected through our program:
'homeremediesforaller' sale overall quality in site buildIn addition, the
website is currently using another affiliate's banners and links to promote iPage
'wheretofindtirescom' has not shown consistant activity since the time of sign
upThe last and only posting(s) on the site was July 30, Section of
the affiliate agreement states that sales must be in 'good standing' status for
more than days
'cprogramminginfo', similar to the sale of 'homeremediesforaller' lacks in
overall quality of site buildThe pages provided do not direct different
locations
'***' is still in a DEMO phase of developmentAgain, all sales are
required to show moderate growth since the time of sign up
The above clarification was emailed to the customer on September 18th. We should also note that on September 18th,
although we have rejected the customer’s affiliate commissions, we did offer to
add a $credit to the customer’s account as a gesture of good faith for friend
referral creditIt should be noted that the customer has rejected our good
faith offerUnfortunately this customer will not be receiving the affiliate credit
they are requesting
Websites are hacked for a variety of reasons, usually due to weak passwords or out of date pluginsThe customer has many options to remove the malware, including removing the malware on their own or by contacting a webmaster or security expert for assistanceWe also offer a product through
SiteLock which will automatically remove malware from the accountWe apologize these options were not properly communicated to the customerAt this time, since the customer has already closed her account, we have reached out to her and offered a full refund of her last payment of $
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
If the security on their system was as good as they advertise then no one entity should of planted anything in my files except me. Their security did not catch the real culprit and they advertised on my site during the down time
Regards,
*** ***
Thank you for the opportunity to address this complaint.Hosting accounts are enrolled in auto renew at sign up (in accordance with our terms of service)Customers can opt out of auto renew for hosting charges by contacting our billing team or by accessing the Account Renewal form in the control
panelSince the customer did not request to cancel the hosting services, the customer was billed $for the renewal of the iPage Hosting Package on February 28, 2015.According to the notes on the account, the customer did disable auto renewal for his domain name on March 3, However the hosting charge is a separate fee and auto renewal needs to be disabled separately for hosting to avoid future hosting chargesWe apologize for the confusion caused by this.We have since reached out to the customerAt his request, we have canceled the accountIn addition we have issued him a full refund of $The refund should post to his credit card statement in to business days.Please contact us if there are any further questions regarding this matter
Suspending my account MONTHS after the actual hack was discovered and corrected by me because they finally saw that there was an issue was an inappropriate response to this problemBear in mind, I had already corrected the actual problem in January -- I removed all the files and database entries that could cause problems on my sitesWhat was left over was remnant files that contained code from the original hack, but that were inert and posed no threatI simply missed these when I cleaned off the actual trigger filesIf they knew how the Pharma Hack works, they would have known this and I repeatedly said this to their support people, which they ignored but they continued to leave my account suspended for hours as I lost customers and visitorsThey continue to regard this as some kind of virus when in fact it was a hack that targeted only my account and only *** files on the accountThis kind of unauthorized access to my account would not threaten any other sites on their shared hosting, nor would it pose any risk to my customers or visitors -- it is simply a black hat SEO hack, which means it would be more of an annoyance to anyone who even noticed it (and that wouldn't happen since I removed the trigger files in January) and more of an annoyance to me if I had to resolve this with a search engine company like ***, and I determined that there was no apparent problem there either.By suspending my paid account because I was the victim of a hack -- that happened months earlier and that posed no risk to any other site or visitors -- they demonstrated a lack of technical competence and poor customer serviceThey also could have simply deleted the hack files, which I asked them to do and they first refused to ddue to "their policy" and made me go through that effort, while holding my account for what amounts to ransom until I removed the filesThen later they did offer to delete the files (had their policy suddenly changed a day later?), after I'd gone through and deleted 99.5% of them (which took hours and which required me to do while they were holding the suspension over my head as what seems their "incentive" to get me to do it)Three days after this initial issue with them, apparently they scanned my site again, noticed there was still file that I had missed when I deleted the others, and this is what they said "If you wish for me to remove the is please let me know so I can get your services restored" confirming that their policy to not delete customer files was inaccurate, and that the person responding was unaware that they had actually restored my services previouslyIt did make me think they had suspended my account again, but learned that the person who responded wasn't aware of the situationTo clarify this issue in a more simple statement, they punished the victim without really looking into the problemThey forced me to address the situation -- one which had been no threat since January when I removed the actual threat from my sitesThis wasted hours of my time on something they could have done in minutes or secondsThey continue and still continue to treat this as some kind of virus infection when it is a hack and will not spread outside my own *** filesThey also refuse to acknowledge that the cause of this initial hack (which occurred in November last year) is very much likely to be weak NetFirms server security rather than some problem with my installations of ***And you have to ask: why would they treat this like a sudden crisis now when the hack occurred at least and possibly earlier than months ago? If it takes them months to discover something that I already discovered, what kind of security measures do they have in place? Weak server security indeed.Moving forward and to address my concern, they simply need to guarantee that they will not shut down my service, a service I pay for, without proper cause for the remainder of time I am their customer -- which is going to be a very short time
Revdex.com:
The business response from *** is inaccurate in terms of their claim of non-response from meIt took nearly months before they sent a direct e-mail scheduling a pre-design phone call meeting with meSince they contacted me via e-mail for that that appointment, we connected then with no problemAfteThis is a portal which I don't access due to having trouble logging into in the pastThis is why I specifically asked them to contact me via e-mail with any design progress which they declined to doIt seems that they employ a double standard when it comes to applying "time is of the essence" business concepts; particulary after they sell and secure a design agreeement.I am, however, willing to accept ***'s offer to courtesy edits to my existing site (***) which they designed (but never fully built out) years agoThis site is currently live and I have been paying an annual fee for it --up until time of this dispute which then changed to monthly basisI expect the offer of edits to include my initial re-vamp request which was to complete the "see examples" portions of my site (with job photos) and also improve the graphics of "recent projects" and "gallery" sections which have no zoom feature and is hard to see detailI expect *** to contact me via my e-mail address (***) for all correspondence or phone scheduling requestsIf *** completes the edits as outlined and requested by me above, then I will then consider my Revdex.com complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint #***Please add your rejection comments below.
Homestead has to do betterHaving the following message on the "report SPAM" thread of the community looks absolutely amateurish:if you are repeatedly getting any spam messages, you can report them hereWe will need you to copy and past the header of the email and all of the email contentYou can do this by opening the spam message, thenclick the "show source" button as shown in the image belowJust copythe entire text/content that you see on the screen and post it here on the Community. Perhaps that is why *** is ***, and Homestead is notI can count the number of times I have to click the "report SPAM" button on *** each yearThat is because their AUTOMATIC SPAM filter is so goodTake a lesson from them, and stop being so cheap! Invest in the right technology, and the problem will be solvedEntrepreneurship - never place undue burdens on customers, if you want them to remain customers.
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
The response never addresses the issue that yes now they are allowing me to finish up the term of my original contract, which is the right thing to do, but that they told me they had to cancel my website that I currently have and is paid for until January 22nd if I wanted a refund of the renewalOnce again I never had an issue with the renewal only the fact that they told me they would immediately cancel my current website if they returned my renewal feeNow that the Revdex.com is involved they are saying yes you can keep your website for the term you paid for and yes we will refund your money as wellWhat I'm trying to point out is that this seems to be a duplicitous practice especially since they can now do what they said they couldn'tWhy did any of us need to go through thisPlease tell the legal *** from *** that I never had an issue with the renewal policy and that is they would be so kind to show me where in the full terms of service and user agreement where it states if you ask for a refund of your renewal, the only way you get it is to get the Revdex.com involved without having your current service interrupted I will apologize to them and the Revdex.com for wasting their time otherwise please tell them to stop it with their BS.I accept their current offer of honoring my current contract and returning my money for the renewal
Regards,
*** ***
After reaching out to the customer, we believe the issue with the mail forwarding relates to the email address being used to test the forwardIn this case, the customer is using his own *** address to send out test emails, which is the same as the destination email address for the email forward
When we tried to test the email forward using a different *** account, the email was received by the customer without an issueFor the purposes of testing the mail forward going forward, we recommend using a different email addressWe apologize for the inconvenience and hope the customer will continue to use our servicesIf the customer has any further issues, he is welcome to contact us againThank you
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
The business has not addressed the issues spelled out in my letter in detail They have failed to address the company's lack of communication and notifications for service outages Anytime my email box is full the company sends one or multiple email reminder, non were sent That just one of numerous communication failures The call I received today was from *** **'s colleague and he was not interested in answering any of the questions about the poor service received, apologize or offer me anything that she has not offered I asked him to have a "COMPANY EXECUTIVE" contact me He asked me "What compensation I requested back in Dec - Jan When this company want to have a Vice President, President, someone who make financial decision for this company contact to me to discuss the long list of failures on this account I will be more than happy to have a compensation conversation Notice that there is no apology for the bad service in the response at all The response is defensive and on the last outage please ask the company how many hours after all of our sites were taken down including one that was not even wordpress? I will answer it for them, they did not notify us I was alerted by our social media manager of problems when I contacted them Regards,
*** ***
[When Ipower gave me this response, they asked me to call my bank and
confirm I did not receive any proceeds and I did thisI did not receive anything from themIpower would be able to see that no funds exchanged hands if they researched itThis business is using shady tactics and I do not accept their responseThey need to refund my overpayment.]
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below
According to our records, the account was initially created on March 27th, and the *** *** was registered for yearsOn March 29th, a new *** name was registered for the customer, “***.org” for years alsoThe first contact made to support, regarding
“***.com”, was on May 22nd, 2013, when our chat agent suggested contacting its registrar of record, as we did not manage the *** at that timeIn addition the agent advised changing the name servers to *** by contacting the registrar for the *** nameShortly thereafter, we received a chat contact that the name servers were changed.We did not receive contacts regarding “***.com” until October 29th and 30th, when the customer was experiencing issues with the website being down, stating the *** name appeared to be up for sale. We discovered that the *** name was still registered with a different registrar and we advised the customer to contact the registrar so it could be renewedIt was informed that the *** name was not with us nor were there any records of a *** transfer to ***We informed the customer on multiple occasions that we had never managed the *** as it was still managed by another registrar.After that, we had not received a contact from the customer until her cancellation request of the account on February 9th, A refund was provided and when asked if the customer would like to downgrade her account the response was no, for the .net and .org.We realize that there may be some confusion related to the way the *** names and name servers workOur records indicate that the “***.com” was never transferred to us, but only pointed to our name servers, which allowed the *** to use our hosting services.We apologize for the frustration experienced but unfortunately while the name servers were updated to ***, there is no record of a transfer attempt initiated by the customer to move the *** to be managed by ***If the customer has documentation detailing a transfer to ***, please get back to us so we can review further.Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Services not rendered should be refunded
Regards,
*** ***
Our records indicate this customer had initially establish service with ourcompany on 11/2/2013, and paid $for a three year hosting plan, whichbreaks down to $1.89/month. This plandid include a free domain credit which was applied towards the one yearpurchase of the ‘donglass.com”domain
On 10/8/2014, this customer had purchased a three year domain renewalto extend the life of this domain through 11/29/The customer was billed$for the three year renewalPlease note that once a domain has been registered or in this case renewed,this action cannot be reversed, which makes this particular product/servicenon- refundableUnfortunately it would not be possible to issue this customerfor the equivalent of a two year renewal, as the domain has already beenrenewed for the three years (services already rendered) as initially requested. An email was also sent to the customer on10/8/informing that a refund would not be possible at that pointFor clarification, simply issuing a refund does not allow us the ability toroll back the expiration date as this is assigned electronically upon renewal
As they are full aware if the drop all my services I will lose my domain due to *** will not let transfer for daysI have STATED that to them and at this point they are doing it out of spiteIf I lose my domain I will lose hundreds of hours worth the work and many salesI do expect a refund after my day so I can move my domain
Regards,
%
This customer rebilled on the30th of a given month, we end up fulfilling services immediately in thefollowing month. Ultimately this customer paidfor months, and months appeared to have been fulfilled. Rebilled > Fulfilled July 30 > Fulfilled in AugAug 30 > Fulfilled in SeptSept 30 > Fulfilled in OctOct 25 > Fulfilled in NovNov 25 > Fulfilled in DecWhen the customer submitted the cancellation request on November 30th, we were already in process to fulfilling thecampaign for DecemberAs a gesture of good faith we have issued a full refundof $for the renewal that had taken place on November 30th, aswell as a refund of $for the renewal on December 25thPleaseallow up to to business days for the refund to be fully processed backAtthis time the SEO campaign for this customer has since been canceled
According to our records, the customer has multiple issues with his account, mainly because he continues to hit the limit for open connections and mysql queries on the VPS server. He has multiple tickets open in May due to the resulting down timeWe have reached out to the customer and added
months of credit which is the equivalent $dollar value on the account as a show good faithWe have also informed our customer that he can manage the queries and open connections on his server to avoid this issue from occurring again
We appreciate the comments raised by the customer and will consider other options so customers can report spam to Homestead, aside from posting on the forumWe realize posting on a forum is not the most convenient way to report spamWe thank the customer for her patience as we discuss/research other options.Thank you
Response to Revdex.com complaint # ***/ *** *** This customer’s account was initially created on 11/3/The account appeared to have come due for the renewal of web hosting service on 10/19/2014, however it does indeed appear that billing renewal for this account failed, and therefore the account had been deleted on 12/2/due to non paymentWe should emphasize that our main form of communication with customers in cases such as this is through email/written correspondencesIt is for this reason that we encourage all customers to make sure current and valid email contact credentials are provided on file so that we may make contact if a situation should ariseUnfortunately we cannot guarantee a phone call to be made if billing/non payment issues have been discoveredFor reference the following emails were sent to this customer as a courtesy to inform of the billing past due: 10/19/9:AM Sent Message# id:title:Check Past Due #to ***.*** 10/25/9:AM Sent Message# id:title:Check Past Due #to ***.*** 11/02/9:AM Sent Message# id:title:Check Past Due #to ***.*** With regards to this customer’s domains, since the account of which the domains had been associated with had been auto deleted, this customer would need to create a free domain parking account and allow us the opportunity to move the domains into that newly created account so that we can provide them with domain management accessOur records indicate this customer had contacted our chat support team on 12/2/2014, and was informed of this, however it does appear the customer had refused this optionWith domain registrations and renewals, once a domain has been registered or renewed, this process cannot be reversed and therefore this particular product is non refundableWe would encourage this customer to review our full Terms of Service and Domain Registration Agreement located at: *** Regrettably this customer is not eligible for a refund pursuant to this agreement
On September 11th, our Affiliate Team had been engaged in an
email conversation with this customer to further discuss their affiliate credit/commissions
Our records indicate that we processed the most recent commissions on April 29,
We do not have record of sales registered through this
customer’s affiliate
ID in the months of May and JuneHowever, sales that were registered under the
Affiliate ID in July and August were placed on hold for further review
Through a closer review of this customer’s affiliate activities, the following
sales were unable to qualify for commissions to be paid through the iPage
affiliate program:
healthbenefitsoftoma
bodybuildingweightcl
healthbenefitsofmush
Naturalremediesforso
The sales appear to be similar in natureFor example,
"Healthbenefitsoftoma", "Healthbenefitsofmush" share the
same username variationFurthermore, "Healthbenefitsoftoma",
"Healthbenefitsofmush", "Bodybuildingweightcl", and
"Naturalremediesforso" appear to target an exclusive audience
It has been determined that the overall quality of these sales registered in
May has remained low for multiple review cyclesThere is not a way to lessen
the disappointment; however, there are times when we are unable to pay out on
referred sales
After carefully considering all of the information presented, the irregular
activity has resulted in our inability to extend affiliate credit for the sales
registered in May
Please see the below notations made for further explanation as to why these
sales had been rejected through our program:
'homeremediesforaller' sale overall quality in site buildIn addition, the
website is currently using another affiliate's banners and links to promote iPage
'wheretofindtirescom' has not shown consistant activity since the time of sign
upThe last and only posting(s) on the site was July 30, Section of
the affiliate agreement states that sales must be in 'good standing' status for
more than days
'cprogramminginfo', similar to the sale of 'homeremediesforaller' lacks in
overall quality of site buildThe pages provided do not direct different
locations
'***' is still in a DEMO phase of developmentAgain, all sales are
required to show moderate growth since the time of sign up
The above clarification was emailed to the customer on September 18th. We should also note that on September 18th,
although we have rejected the customer’s affiliate commissions, we did offer to
add a $credit to the customer’s account as a gesture of good faith for friend
referral creditIt should be noted that the customer has rejected our good
faith offerUnfortunately this customer will not be receiving the affiliate credit
they are requesting
Websites are hacked for a variety of reasons, usually due to weak passwords or out of date pluginsThe customer has many options to remove the malware, including removing the malware on their own or by contacting a webmaster or security expert for assistanceWe also offer a product through
SiteLock which will automatically remove malware from the accountWe apologize these options were not properly communicated to the customerAt this time, since the customer has already closed her account, we have reached out to her and offered a full refund of her last payment of $
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
If the security on their system was as good as they advertise then no one entity should of planted anything in my files except me. Their security did not catch the real culprit and they advertised on my site during the down time
Regards,
*** ***
Thank you for the opportunity to address this complaint.Hosting accounts are enrolled in auto renew at sign up (in accordance with our terms of service)Customers can opt out of auto renew for hosting charges by contacting our billing team or by accessing the Account Renewal form in the control
panelSince the customer did not request to cancel the hosting services, the customer was billed $for the renewal of the iPage Hosting Package on February 28, 2015.According to the notes on the account, the customer did disable auto renewal for his domain name on March 3, However the hosting charge is a separate fee and auto renewal needs to be disabled separately for hosting to avoid future hosting chargesWe apologize for the confusion caused by this.We have since reached out to the customerAt his request, we have canceled the accountIn addition we have issued him a full refund of $The refund should post to his credit card statement in to business days.Please contact us if there are any further questions regarding this matter
Suspending my account MONTHS after the actual hack was discovered and corrected by me because they finally saw that there was an issue was an inappropriate response to this problemBear in mind, I had already corrected the actual problem in January -- I removed all the files and database entries that could cause problems on my sitesWhat was left over was remnant files that contained code from the original hack, but that were inert and posed no threatI simply missed these when I cleaned off the actual trigger filesIf they knew how the Pharma Hack works, they would have known this and I repeatedly said this to their support people, which they ignored but they continued to leave my account suspended for hours as I lost customers and visitorsThey continue to regard this as some kind of virus when in fact it was a hack that targeted only my account and only *** files on the accountThis kind of unauthorized access to my account would not threaten any other sites on their shared hosting, nor would it pose any risk to my customers or visitors -- it is simply a black hat SEO hack, which means it would be more of an annoyance to anyone who even noticed it (and that wouldn't happen since I removed the trigger files in January) and more of an annoyance to me if I had to resolve this with a search engine company like ***, and I determined that there was no apparent problem there either.By suspending my paid account because I was the victim of a hack -- that happened months earlier and that posed no risk to any other site or visitors -- they demonstrated a lack of technical competence and poor customer serviceThey also could have simply deleted the hack files, which I asked them to do and they first refused to ddue to "their policy" and made me go through that effort, while holding my account for what amounts to ransom until I removed the filesThen later they did offer to delete the files (had their policy suddenly changed a day later?), after I'd gone through and deleted 99.5% of them (which took hours and which required me to do while they were holding the suspension over my head as what seems their "incentive" to get me to do it)Three days after this initial issue with them, apparently they scanned my site again, noticed there was still file that I had missed when I deleted the others, and this is what they said "If you wish for me to remove the is please let me know so I can get your services restored" confirming that their policy to not delete customer files was inaccurate, and that the person responding was unaware that they had actually restored my services previouslyIt did make me think they had suspended my account again, but learned that the person who responded wasn't aware of the situationTo clarify this issue in a more simple statement, they punished the victim without really looking into the problemThey forced me to address the situation -- one which had been no threat since January when I removed the actual threat from my sitesThis wasted hours of my time on something they could have done in minutes or secondsThey continue and still continue to treat this as some kind of virus infection when it is a hack and will not spread outside my own *** filesThey also refuse to acknowledge that the cause of this initial hack (which occurred in November last year) is very much likely to be weak NetFirms server security rather than some problem with my installations of ***And you have to ask: why would they treat this like a sudden crisis now when the hack occurred at least and possibly earlier than months ago? If it takes them months to discover something that I already discovered, what kind of security measures do they have in place? Weak server security indeed.Moving forward and to address my concern, they simply need to guarantee that they will not shut down my service, a service I pay for, without proper cause for the remainder of time I am their customer -- which is going to be a very short time
Revdex.com:
The business response from *** is inaccurate in terms of their claim of non-response from meIt took nearly months before they sent a direct e-mail scheduling a pre-design phone call meeting with meSince they contacted me via e-mail for that that appointment, we connected then with no problemAfteThis is a portal which I don't access due to having trouble logging into in the pastThis is why I specifically asked them to contact me via e-mail with any design progress which they declined to doIt seems that they employ a double standard when it comes to applying "time is of the essence" business concepts; particulary after they sell and secure a design agreeement.I am, however, willing to accept ***'s offer to courtesy edits to my existing site (***) which they designed (but never fully built out) years agoThis site is currently live and I have been paying an annual fee for it --up until time of this dispute which then changed to monthly basisI expect the offer of edits to include my initial re-vamp request which was to complete the "see examples" portions of my site (with job photos) and also improve the graphics of "recent projects" and "gallery" sections which have no zoom feature and is hard to see detailI expect *** to contact me via my e-mail address (***) for all correspondence or phone scheduling requestsIf *** completes the edits as outlined and requested by me above, then I will then consider my Revdex.com complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint #***Please add your rejection comments below.
Homestead has to do betterHaving the following message on the "report SPAM" thread of the community looks absolutely amateurish:if you are repeatedly getting any spam messages, you can report them hereWe will need you to copy and past the header of the email and all of the email contentYou can do this by opening the spam message, thenclick the "show source" button as shown in the image belowJust copythe entire text/content that you see on the screen and post it here on the Community. Perhaps that is why *** is ***, and Homestead is notI can count the number of times I have to click the "report SPAM" button on *** each yearThat is because their AUTOMATIC SPAM filter is so goodTake a lesson from them, and stop being so cheap! Invest in the right technology, and the problem will be solvedEntrepreneurship - never place undue burdens on customers, if you want them to remain customers.
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
The response never addresses the issue that yes now they are allowing me to finish up the term of my original contract, which is the right thing to do, but that they told me they had to cancel my website that I currently have and is paid for until January 22nd if I wanted a refund of the renewalOnce again I never had an issue with the renewal only the fact that they told me they would immediately cancel my current website if they returned my renewal feeNow that the Revdex.com is involved they are saying yes you can keep your website for the term you paid for and yes we will refund your money as wellWhat I'm trying to point out is that this seems to be a duplicitous practice especially since they can now do what they said they couldn'tWhy did any of us need to go through thisPlease tell the legal *** from *** that I never had an issue with the renewal policy and that is they would be so kind to show me where in the full terms of service and user agreement where it states if you ask for a refund of your renewal, the only way you get it is to get the Revdex.com involved without having your current service interrupted I will apologize to them and the Revdex.com for wasting their time otherwise please tell them to stop it with their BS.I accept their current offer of honoring my current contract and returning my money for the renewal
Regards,
*** ***
After reaching out to the customer, we believe the issue with the mail forwarding relates to the email address being used to test the forwardIn this case, the customer is using his own *** address to send out test emails, which is the same as the destination email address for the email forward
When we tried to test the email forward using a different *** account, the email was received by the customer without an issueFor the purposes of testing the mail forward going forward, we recommend using a different email addressWe apologize for the inconvenience and hope the customer will continue to use our servicesIf the customer has any further issues, he is welcome to contact us againThank you