In reviewing this customer’s complaint there appears to be amisunderstanding as to the scope of support of which our personnel wouldprovideFirstly with respect to the functionality of our File Manger, wereviewed this customer’s account and do agree they have a considerable amountof files be
utilized on the accountIn this case we would actually recommendthis customer to access their files via FTP versus the File Manager.Unfortunately there are occurrences where the File Manager may loadconsiderably slower simply due to the number of files on the accountAccessingfiles via FTP will allow the customer to accomplish their task at a muchquicker rate, as the File Manager can only process so much before a delay insystem processing can be seenWith regards to scope of support, please understand that our Support Teamsare here to assist with customer inquiries such as email connectivity,accessing account system tools, questions regarding the utilization ofadditional products/services, and domain related issuesWhen it comes tohosting a website, it is our responsibility as a host to make sure the server,of which the customer’s account is connected to have network connectivity,allowing the site to be accessed throughout the webSpecifically with this customer, their issues appear to be more codingrelated, and database functionality related versus server performance.Unfortunately the items mentioned in this customer’s complaint would beconsidered outside of our scope of supportOur support personnel are notcoders, website programmers, site admin, nor are we developersThis customer’ssite inquiries would be better suited for a site developer or programmer asopposed to asking our teams for assistance to their coding/database relatedinquiresLastly, we would like to mention that although we are an Open-Sourcefriendly platform, it is simply not realistic for our teams to know everysingle web program or application used through Open-Source technology
We have reviewed this customer’s account and were unable to locate any priorcancellation request on the accountWith this being said, as a gesture of goodfaith we have issued refunds in the amount of $back to this customer’scredit cardWe have also processed an immediate cancellation of this
customer’saccount
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint #***Please add your rejection comments below.
Three things I'm not satisfied with:I sent requests to cancel several times and also called several times to cancel, it finally got cancelledBecause the long cancellation process, I got charged after I ask for cancellationI only gave my payment information (credit card information) to Ipage, after I got extra charge, I was told that refund will be issued, but then I was told that I need to contact seogear directly to get refundShall ipage handle the refund process because it is ipage who charge me?Seogear does a black box seo, i.eI was told what have been done, but seogear refused to share any evidence (links built)Ipage should not recommend such service to customers.The expected result: I hope Ipage can solve the refund problem for meBecause the bad recommendation of the SEO company (seogear), I waste both money and time - it makes my company missed the holiday season totallyI at least, shall get apologies from ipage for both the bad recommendation and the bad experience to cancel the seo service
Regards,
*** ***
It would appear the customer website was compromised due to an out-of-date installation of ***His account was suspended on March 10, to prevent further damage to the customer website or our server infrastructureUnfortunately, there was a delay with notifying the customer about this
issueWe apologize for this, normally we notify customers as soon as possible so that they can take action to get their account reactivatedWe will be reviewing this particular incident with senior management to determine how we can improve our services and response time.Upon receipt of this complaint, our team scanned the customer's account for malware and it was determined that the account had over infected filesTherefore we reached out to the customer to educate him about the situation and offered to provide him with SiteLock Fix that no charge for one year ($value)This product automatically scans the customer account and web site for infected files and attempts to fix themAfter doing a final rescan on March 12, 2015, we are happy to report that there were no infected files present on the account and the account was reactivated.We recommend that the customer upgrades the version of PHP installed on his account and upgrades *** to the latest version
We apologize for the inconvenienceOur system alerted us to additional malware files on the customer account yesterday and the account was suspendedWe have enabled the customer's account again since the malware has been removed
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Has no offered any answers, solutions or met my original request when opening this case Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. I understand their issue, but the service I pay for doesn't have limits I'd consider rebuilding my site, but what *** is offering is hours of tech help for month That will hardly even get things started.ere.]
Regards,
*** ***
As a gesture of good faith, wehave issued a refund of $for the initial purchase of the Monthly SEOLink Building charged on 11/An additional refund of $was also issuedfor the initial charge of the Monthly Target service processed on 11/
This customer initially crated a free domain parking account on 8/11/2012,which was used to house their registered domain nameOn 1/10/2015, the onerenewal in the amount of $had taken placePrior to 1/10/2015, nocancellation had taken place on the account or the domainWe do acknowledgethat
a cancellation request for the account was submitted on 1/10, however inaccordance with our Terms of Service please understand that we our system willstart to pre bill for service renewals days prior to the actual renewaldateThis is done for two reasons; To identify any errors in billing sothat we can notify our customer if an issue in billing should arise and 2.Prevent a stoppage in serviceIn this case as seen in attached “Exhibit A” the domain itself was notpreviously set to a manual renewal, therefore in combination with the above,the domain had renewed in accordance with our Terms of ServiceUltimately this is a simple customer misunderstanding, as a gesture of goodfaith we have issued a full refund of $back to the customer’s creditcardPlease allow up to to days for the renewal to take placeWe havealso processed a full cancellation of the customer’s account
We have researched this customer’s account which was initially establishedon 11/27/It would appear this customer was subscribed to a year hostingplan which renewed on 1/14/Dating back to September 28th, weacknowledge that this customer had requested assistance with the transfer of
theirwebsite dateOur records also indicate that a request to update DNS recordswas made on 10/3/Ultimately we had never received an official cancellation request for theaccount, which would explain the re-billing dated 1/14/in the amount of$for the two year hosting renewalSince an official cancellation nevertook place, the account renewed in accordance with our Terms of Service(http://www.***.com/legal/legal_useragreement.bml)We will kindly refer thiscustomer to Section 3, Sub-Section Gwhich states:G“You have ninety (90) days to dispute any charge or payment processed by***If you have a question concerning a charge you believe is incorrect,please contact us at billing@***-inc.com”At this point we have fully canceled the "artistescherubim"accountWith regards to a refund, we are willing to offer a refund for thelast months of hosting service pursuant with our Terms of Service and BillingAgreementTo claim this refund, we have asked this customer to provide us withthe name and full address of which we can have a check in the amount of $26.85sent toSince we were not contacted within days from the transaction dated1/14/2013, this customer would not be entitled to a full refund as the accounthad remained active on our platform until now
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
For the issues and anxiety and stress I have endured, plus the fact that I've had to contact the Revdex.com just to retrieve an answer, I believe a refund for services not received from April until this issue is resolved is in order
Regards,
*** ***
Thank you for the opportunity to address this complaint.According to our records, the customer has been unsubscribed from all marketing emailsOnce a customer unsubscribes from our mailing lists we have days to process the request in accordance with the CAN-SPAM actOccasionally a customer may
receive a marketing email shortly after they have unsubscribed using the subscription tool in the control panelHowever, after the day period has ended, they should no longer receive marketing emails from usAs we just recently removed the customer from our marketing email list, there is a small chance that he might still receive a few more marketing related emailsHowever, after days, he should no longer receive any marketing related emailsPlease note the customer will still receive invoices and other notifications relevant to his account
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. I am rejecting the response because I never had an issue with the auto renewalThe response makes it sound like I was upset because my account was auto renewedOnce again that was not the issue, as I have since renewed my services for over double the amount they were charging as I was looking to upgrade my websiteMy issue was that they told me their policy was such that if I requested a refund of the renewal, which they said they were happy to do, that they would have to cancel my website immediately and not honor our original contract.Even though they have now refunded my money a stated they would honor our contract, my issue is still the same, they threatened to shut down my website, which I need for business and I couldn't speak with anyone regarding this and for the record the only reason they did reach out to me was thanks to the Revdex.com complaint.I am however happy that they have agreed to honor our original terms
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***, with only one important point of clarificationContrary to the computer data, I never submitted a purchase and never submitted authorization to process my credit card, and never purchased a domain Therefore, from my perspective There never should have been a domain registered for me and thus, no services I understand that by choosing to accept the business response that my complaint will be closed as resolvedI appreciate the resolution and the timeliness
Regards,
*** ***
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaintI understand that by choosing to accept the business response that my complaint will be closed as resolved
We were able to locate the account username "cloversandclothes"which this customer continued to be billedWe have reviewed the account logsand unfortunately do not see any indication of a previous account cancellationrequest, which would explain why this customer had continued to be billedItis
for this reason that we would not be able to issue a full refund of $53.98each month billed dating back to February of 2014.With this being said, we have issued a refund of $for the last threemonths being billed totaling $processed back to this customer’s creditcardPlease allow up to to business days for the refunds to be processedback to your cadAdditionally, if this customer does have any physical proofof a cancellation request dated February of or prior to, we have requestedthe customer to forward any such documentation to us as we will be glad toreconsider our position at that pointWe have since processed an immediateclosure of this customer’s account
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
No business has the right to try to change the course of a business transaction. If a customer is not satisfied with the purchase, he/she has the right to get a refund, and this is a strongly established and standard business tradition in America. So this proposed outcome by ipage is totally unacceptable, and Revdex.com must consider this complaint unresolved until they refund $to me. I am now retired, but was a computer programmer prior to retirement. I did business application programming, but I did not do web programming. Since I am not very experienced at web programming, I did not clearly understand what I was paying for as I explained in my original complaint which should easily enable me to receive this refund. However, because of my extensive work as a programmer, I know that any electronic transaction is relatively easy to change, and is generally easier to change than a business transaction that involves paperwork. I believe this is a matter of greed on the part of ipage, and they don't want to have to go through the process of crediting the two years ($31.98) that I requested. As a by product of my interest and participation in the world of personal computers (***), I have been a member of the *** *** *** ** ** Users (***) whose membership has been more than 10,members, most of which are in the Houston, TX area. So I know quite a few programmers, and some of them are web programmers. We exchange important technical and vendor information on a regular basis. As a result, they have their influence on me by what they tell me, and I have an influence on them by what I tell them. And word of mouth from those conversations tend to keep going throughout the U.S.A. If ipage credits the $to me as they should (especially since *** told me he would), then I will say only positive things about ipage; but if they still refuse to, then I will simply share my experience by simply stating the truth without any exaggerations or bias, and that potentially could cost ipage lots of potential customers and therefore a lot more than the $I insist on receiving from ipage. Thank you for your help
Regards,
*** ***
According to our logs, the customer's account was deleted due to a past due balanceWe tried to bill the customer for web hosting on February 1, 2015, but the transaction was declinedSubsequent attempts to bill the same credit card also failedMultiple emails were sent to the account owner
(***@yahoo.com) regarding the past due balance over the course of the collections processA summary of the email notifications is pasted below:deleteduser-[***] 02/16/9:AM remailer Sent Message# id:*** title:CC Past Due #to ***@yahoo.com 15deleteduser-[***] 02/08/9:AM remailer Sent Message# id:*** title:CC Past Due #to ***@yahoo.com 15deleteduser-[***] 02/02/9:AM remailer Sent Message# id:*** title:CC Past Due #to ***@yahoo.com Since we didn't hear back, the account was canceled on March 18, This measure was taken in accordance with our terms of service.As a gesture of goodwill, we have waived the redemption fee in this situation. The customer has paid for web hosting and a site restore and we have renewed their domain name for three years as requestedWe have restored the content of the web site however the customer will need to rebuild it through our website editor in order to make any changes to it.Thank you
This customer initially established their account on 9/24/2013, and had paid
$for a two year hosting planOn 9/9/this customer’s domain had
renewed, and was billed $for the renewalSince the domain was on
Automatic Renewal, the domain had renewed in accordance with our Terms
of
ServiceOur records indicate that on 9/30/a cancellation request was
submitted for the account to take effect on 10/Also on 10/1, a prorated
refund of $was issued back to the customer for the unused hosting service
remaining within their current hosting term
As per this customer’s request, we have now issued a refund of $back
to the credit card on file for the domain service renewalWe have also processed
an immediate cancellation of the accountWe apologize for any inconvenience or
confusion this experience may have caused
In reviewing this customer’s complaint there appears to be amisunderstanding as to the scope of support of which our personnel wouldprovideFirstly with respect to the functionality of our File Manger, wereviewed this customer’s account and do agree they have a considerable amountof files be
utilized on the accountIn this case we would actually recommendthis customer to access their files via FTP versus the File Manager.Unfortunately there are occurrences where the File Manager may loadconsiderably slower simply due to the number of files on the accountAccessingfiles via FTP will allow the customer to accomplish their task at a muchquicker rate, as the File Manager can only process so much before a delay insystem processing can be seenWith regards to scope of support, please understand that our Support Teamsare here to assist with customer inquiries such as email connectivity,accessing account system tools, questions regarding the utilization ofadditional products/services, and domain related issuesWhen it comes tohosting a website, it is our responsibility as a host to make sure the server,of which the customer’s account is connected to have network connectivity,allowing the site to be accessed throughout the webSpecifically with this customer, their issues appear to be more codingrelated, and database functionality related versus server performance.Unfortunately the items mentioned in this customer’s complaint would beconsidered outside of our scope of supportOur support personnel are notcoders, website programmers, site admin, nor are we developersThis customer’ssite inquiries would be better suited for a site developer or programmer asopposed to asking our teams for assistance to their coding/database relatedinquiresLastly, we would like to mention that although we are an Open-Sourcefriendly platform, it is simply not realistic for our teams to know everysingle web program or application used through Open-Source technology
We have reviewed this customer’s account and were unable to locate any priorcancellation request on the accountWith this being said, as a gesture of goodfaith we have issued refunds in the amount of $back to this customer’scredit cardWe have also processed an immediate cancellation of this
customer’saccount
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint #***Please add your rejection comments below.
Three things I'm not satisfied with:I sent requests to cancel several times and also called several times to cancel, it finally got cancelledBecause the long cancellation process, I got charged after I ask for cancellationI only gave my payment information (credit card information) to Ipage, after I got extra charge, I was told that refund will be issued, but then I was told that I need to contact seogear directly to get refundShall ipage handle the refund process because it is ipage who charge me?Seogear does a black box seo, i.eI was told what have been done, but seogear refused to share any evidence (links built)Ipage should not recommend such service to customers.The expected result: I hope Ipage can solve the refund problem for meBecause the bad recommendation of the SEO company (seogear), I waste both money and time - it makes my company missed the holiday season totallyI at least, shall get apologies from ipage for both the bad recommendation and the bad experience to cancel the seo service
Regards,
*** ***
It would appear the customer website was compromised due to an out-of-date installation of ***His account was suspended on March 10, to prevent further damage to the customer website or our server infrastructureUnfortunately, there was a delay with notifying the customer about this
issueWe apologize for this, normally we notify customers as soon as possible so that they can take action to get their account reactivatedWe will be reviewing this particular incident with senior management to determine how we can improve our services and response time.Upon receipt of this complaint, our team scanned the customer's account for malware and it was determined that the account had over infected filesTherefore we reached out to the customer to educate him about the situation and offered to provide him with SiteLock Fix that no charge for one year ($value)This product automatically scans the customer account and web site for infected files and attempts to fix themAfter doing a final rescan on March 12, 2015, we are happy to report that there were no infected files present on the account and the account was reactivated.We recommend that the customer upgrades the version of PHP installed on his account and upgrades *** to the latest version
We apologize for the inconvenienceOur system alerted us to additional malware files on the customer account yesterday and the account was suspendedWe have enabled the customer's account again since the malware has been removed
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Has no offered any answers, solutions or met my original request when opening this case Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. I understand their issue, but the service I pay for doesn't have limits I'd consider rebuilding my site, but what *** is offering is hours of tech help for month That will hardly even get things started.ere.]
Regards,
*** ***
As a gesture of good faith, wehave issued a refund of $for the initial purchase of the Monthly SEOLink Building charged on 11/An additional refund of $was also issuedfor the initial charge of the Monthly Target service processed on 11/
This customer initially crated a free domain parking account on 8/11/2012,which was used to house their registered domain nameOn 1/10/2015, the onerenewal in the amount of $had taken placePrior to 1/10/2015, nocancellation had taken place on the account or the domainWe do acknowledgethat
a cancellation request for the account was submitted on 1/10, however inaccordance with our Terms of Service please understand that we our system willstart to pre bill for service renewals days prior to the actual renewaldateThis is done for two reasons; To identify any errors in billing sothat we can notify our customer if an issue in billing should arise and 2.Prevent a stoppage in serviceIn this case as seen in attached “Exhibit A” the domain itself was notpreviously set to a manual renewal, therefore in combination with the above,the domain had renewed in accordance with our Terms of ServiceUltimately this is a simple customer misunderstanding, as a gesture of goodfaith we have issued a full refund of $back to the customer’s creditcardPlease allow up to to days for the renewal to take placeWe havealso processed a full cancellation of the customer’s account
We have researched this customer’s account which was initially establishedon 11/27/It would appear this customer was subscribed to a year hostingplan which renewed on 1/14/Dating back to September 28th, weacknowledge that this customer had requested assistance with the transfer of
theirwebsite dateOur records also indicate that a request to update DNS recordswas made on 10/3/Ultimately we had never received an official cancellation request for theaccount, which would explain the re-billing dated 1/14/in the amount of$for the two year hosting renewalSince an official cancellation nevertook place, the account renewed in accordance with our Terms of Service(http://www.***.com/legal/legal_useragreement.bml)We will kindly refer thiscustomer to Section 3, Sub-Section Gwhich states:G“You have ninety (90) days to dispute any charge or payment processed by***If you have a question concerning a charge you believe is incorrect,please contact us at billing@***-inc.com”At this point we have fully canceled the "artistescherubim"accountWith regards to a refund, we are willing to offer a refund for thelast months of hosting service pursuant with our Terms of Service and BillingAgreementTo claim this refund, we have asked this customer to provide us withthe name and full address of which we can have a check in the amount of $26.85sent toSince we were not contacted within days from the transaction dated1/14/2013, this customer would not be entitled to a full refund as the accounthad remained active on our platform until now
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
For the issues and anxiety and stress I have endured, plus the fact that I've had to contact the Revdex.com just to retrieve an answer, I believe a refund for services not received from April until this issue is resolved is in order
Regards,
*** ***
Thank you for the opportunity to address this complaint.According to our records, the customer has been unsubscribed from all marketing emailsOnce a customer unsubscribes from our mailing lists we have days to process the request in accordance with the CAN-SPAM actOccasionally a customer may
receive a marketing email shortly after they have unsubscribed using the subscription tool in the control panelHowever, after the day period has ended, they should no longer receive marketing emails from usAs we just recently removed the customer from our marketing email list, there is a small chance that he might still receive a few more marketing related emailsHowever, after days, he should no longer receive any marketing related emailsPlease note the customer will still receive invoices and other notifications relevant to his account
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. I am rejecting the response because I never had an issue with the auto renewalThe response makes it sound like I was upset because my account was auto renewedOnce again that was not the issue, as I have since renewed my services for over double the amount they were charging as I was looking to upgrade my websiteMy issue was that they told me their policy was such that if I requested a refund of the renewal, which they said they were happy to do, that they would have to cancel my website immediately and not honor our original contract.Even though they have now refunded my money a stated they would honor our contract, my issue is still the same, they threatened to shut down my website, which I need for business and I couldn't speak with anyone regarding this and for the record the only reason they did reach out to me was thanks to the Revdex.com complaint.I am however happy that they have agreed to honor our original terms
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***, with only one important point of clarificationContrary to the computer data, I never submitted a purchase and never submitted authorization to process my credit card, and never purchased a domain Therefore, from my perspective There never should have been a domain registered for me and thus, no services I understand that by choosing to accept the business response that my complaint will be closed as resolvedI appreciate the resolution and the timeliness
Regards,
*** ***
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaintI understand that by choosing to accept the business response that my complaint will be closed as resolved
We were able to locate the account username "cloversandclothes"which this customer continued to be billedWe have reviewed the account logsand unfortunately do not see any indication of a previous account cancellationrequest, which would explain why this customer had continued to be billedItis
for this reason that we would not be able to issue a full refund of $53.98each month billed dating back to February of 2014.With this being said, we have issued a refund of $for the last threemonths being billed totaling $processed back to this customer’s creditcardPlease allow up to to business days for the refunds to be processedback to your cadAdditionally, if this customer does have any physical proofof a cancellation request dated February of or prior to, we have requestedthe customer to forward any such documentation to us as we will be glad toreconsider our position at that pointWe have since processed an immediateclosure of this customer’s account
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
No business has the right to try to change the course of a business transaction. If a customer is not satisfied with the purchase, he/she has the right to get a refund, and this is a strongly established and standard business tradition in America. So this proposed outcome by ipage is totally unacceptable, and Revdex.com must consider this complaint unresolved until they refund $to me. I am now retired, but was a computer programmer prior to retirement. I did business application programming, but I did not do web programming. Since I am not very experienced at web programming, I did not clearly understand what I was paying for as I explained in my original complaint which should easily enable me to receive this refund. However, because of my extensive work as a programmer, I know that any electronic transaction is relatively easy to change, and is generally easier to change than a business transaction that involves paperwork. I believe this is a matter of greed on the part of ipage, and they don't want to have to go through the process of crediting the two years ($31.98) that I requested. As a by product of my interest and participation in the world of personal computers (***), I have been a member of the *** *** *** ** ** Users (***) whose membership has been more than 10,members, most of which are in the Houston, TX area. So I know quite a few programmers, and some of them are web programmers. We exchange important technical and vendor information on a regular basis. As a result, they have their influence on me by what they tell me, and I have an influence on them by what I tell them. And word of mouth from those conversations tend to keep going throughout the U.S.A. If ipage credits the $to me as they should (especially since *** told me he would), then I will say only positive things about ipage; but if they still refuse to, then I will simply share my experience by simply stating the truth without any exaggerations or bias, and that potentially could cost ipage lots of potential customers and therefore a lot more than the $I insist on receiving from ipage. Thank you for your help
Regards,
*** ***
According to our logs, the customer's account was deleted due to a past due balanceWe tried to bill the customer for web hosting on February 1, 2015, but the transaction was declinedSubsequent attempts to bill the same credit card also failedMultiple emails were sent to the account owner
(***@yahoo.com) regarding the past due balance over the course of the collections processA summary of the email notifications is pasted below:deleteduser-[***] 02/16/9:AM remailer Sent Message# id:*** title:CC Past Due #to ***@yahoo.com 15deleteduser-[***] 02/08/9:AM remailer Sent Message# id:*** title:CC Past Due #to ***@yahoo.com 15deleteduser-[***] 02/02/9:AM remailer Sent Message# id:*** title:CC Past Due #to ***@yahoo.com Since we didn't hear back, the account was canceled on March 18, This measure was taken in accordance with our terms of service.As a gesture of goodwill, we have waived the redemption fee in this situation. The customer has paid for web hosting and a site restore and we have renewed their domain name for three years as requestedWe have restored the content of the web site however the customer will need to rebuild it through our website editor in order to make any changes to it.Thank you
This customer initially established their account on 9/24/2013, and had paid
$for a two year hosting planOn 9/9/this customer’s domain had
renewed, and was billed $for the renewalSince the domain was on
Automatic Renewal, the domain had renewed in accordance with our Terms
of
ServiceOur records indicate that on 9/30/a cancellation request was
submitted for the account to take effect on 10/Also on 10/1, a prorated
refund of $was issued back to the customer for the unused hosting service
remaining within their current hosting term
As per this customer’s request, we have now issued a refund of $back
to the credit card on file for the domain service renewalWe have also processed
an immediate cancellation of the accountWe apologize for any inconvenience or
confusion this experience may have caused