American Association of Collegiate Registrars and Admissions Officers

Dear [redacted] ***, This was the email my director sent you on February 24, 2016: “ [redacted] - I have made it very clear that you must hold an Honours degree from New Zealand If New Zealand wants to take into consideration of your other studies and award you an Honours degree, we would find that comparable to a US bachelor's degree AACRAO does not have the authority to award degrees no matter how much study you have completed beyond your bachelor's degree.” The bottom line is you need to hold an Honours degree from New Zealand in order for us to deem your degree comparable to a Bachelor’s degree These standards were developed and approved by the International Education Standards Council (IESC) You may disagree with our evaluation report, however, the evaluation completed for you is accurate and we will not be making any changes As I mentioned in my first Revdex.com response to you, you are more than welcome to take your degree to have it evaluated elsewhere if you are not satisfied with our results You can continue to reject the Revdex.com response, however, it will not change our stance on this matter -Tiffany H [redacted] Associate Director, Marketing, AACRAO IES

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: While I understand these are the standards that are put in place, they have not been justifiedIn New Zealand an honours degree leads to a Masters degree which is then completed in months unlike the Masters programs that I am applying for here which are ~monthsSo what you are asking of me is to complete another year of more in depth study than any of my peers followed by ANOTHER year for a US mastersI fail to see how that is deemed "comparable"I am not asking that AACRAO grant me a degree but merely recognize that I have already been granted a degree by a well respected instituteFrankly you have been unable to provide any specific examples as to why mine is not comparable apart from the length of study which as I was told in an email from AACRAO itself, is not the deciding factor in whether or not a degree is comparableIn the evaluation, under section 14, there are multiple optionsOne of which is e) a bachelors degreeI am unable to understand why, when all of my documentation has clearly shown that I have been granted a bachelors degree (complete with multiple courses that are almost twice the credit value of US undergraduate classes), I am unfit to have a check mark next to option ePerhaps your standards need reevaluation if you are unable to explain why they are the way they areI'm sorry but as an educated individual I refuse to accept the "because I said so" responseI feel that I deserve valid justification that cannot be disputed given that this is my livelihood on the line Regards, [redacted] ***

Contacted the applicant via email File was completed on July 1, at 10:AM (EST) and sent via overnight [redacted] to the applicant's indicated address Tracking number - [redacted] ***

Dear [redacted] ,We understand that you were not satisfied with the amount of time it took to complete your file Professional Licensure files take longer to complete than others due to the extensive research required on the nature of the program We apologize for any delays in the processing of your file To accommodate you for the inconvenience, we have refunded you in full Please allow a few days for the refund to reflect on your bank statement Sincerely,-Tiffany H**Associate Director, Marketing, AACRAO IES

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , however I do have a few questions? AACRAO already have the only copies of the transcripts from the schools in JA, my question is all I would need to do is pay the $to get the course by course evaluation done? And if so after I pay the new fee would I need to state that they already have the documents and refer to my old reference number? how would that work Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:I believe that it would serve the community to understand why this happened and any steps being taken to correct the deplorable customer service I do not lightly state that this has been the worst customer service that I have ever encountered, and judging by other complaints this is the norm I feel horrible for those from other countries and with as English as a second language who are forced to use your service and then left in the wind as their visa expires or college admission is withdrawn So, for me to be satisfied I would like an explanation of how this happened, why the customer service agent does not respond to calls or emails, and steps be taken to correct this flawed systemIt should not take a complaint to the Revdex.com to have a form mailed Regards, [redacted]

Dear [redacted] ***, Please reference all your past communication via email with our office Our director, deputy director, and I have all been in communication with you regarding your file We have explained and addressed multiple times why your degree from New Zealand is not comparable to a bachelor’s degree in the United StatesYou continue to express that US year degrees do not require a research component, which is untrueThis depends on the institution and program of study, and is a requirement for many US Bachelor Degree programs Your evaluation follows the placement recommendations provided by *** [redacted] placement recommendations are determined by the International Education Standards Council which is composed of an inter-associational body made up of individuals from organizations such as: NAFSA, the College Board, the Council of Graduate Schools, the Institute for International Education and AACRAO Furthermore, my director has explained that in order to obtain a bachelor’s degree comparability, you will need to obtain an Honours degree from New Zealand, which you do not haveWe have emphasized repeatedly that AACRAO does not have the authority to award degrees no matter how much study you feel you have completed beyond your year New Zealand Bachelor’s DegreeIn addition, our deputy director has refunded you the fees for your re-evaluation application The evaluation completed for you is accurate and we will not be making any changesIf you are unsatisfied with the results from our agency, you are more than welcome to have your credentials evaluated elsewhere This concludes our business and we wish you all the best in your future endeavors Regards, -Tiffany H [redacted] Associate Director, Marketing, AACRAO IES

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Dear *** ***,We have explained multiple times that the evaluation completed for you is based off of the records presented Please review the following company policy regarding Course by Course and Basic evaluations The following policy is also highlighted on our website:"Course-by-Course evaluations can only be done for studies that are comparable to university-level study in the United StatesIf it has been determined that your studies are not university-level, or if the institution you attended is not recognized in your country, we will only complete a basic statement of comparability, rather than a course-by-course evaluation."Your academic studies are not comparable to post-secondary level education and therefore, a Basic Statement of Comparability was completed We have already refunded you the difference There will be no further refunds. Regards,-Tiffany H**Associate Director, Marketing, AACRAO IES

[A default letter is provided here which indicates your acceptance of the
business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear *** ***,
AACRAO completed the evaluation based on the type of evaluation that was requested and paid for You requested a Basic Statement of Comparability and paid $along with $for an extra copy This resulted in a total of $which was paid for on
1/20/ The reason courses were not listed on your evaluation was because you did not request for a Course by Course evaluation which is $ The different types of evaluations are listed below along with the pricing for each type If you need for your courses to be listed, you will need to complete a new application form and pay the full Course by Course evaluation fee Without the form and payment, we are not able to proceedBasic Statement of Comparability ($85) - determines the level of comparability between foreign education and U.SeducationCourse-by-Course Evaluation: ($195) - consists of the basic statement of comparability and lists your courses (at the University/Postsecondary level) with the comparable U.Sgrades and creditsRegards,
-Tiffany H**
Associate Director, Marketing, AACRAO IES

Dear ***,
We do not have any record of your application in our system A member of our staff will be contacting you shortly with further directionsRegards,
-Tiffany H**
Associate Director of Marketing,
AACRAO IES

I have applied for my evaluation ( ) on 23th of October and they said with in weeks my report will be shipped to the address what I have provided during the application and till now nothing is been done they didn't even completed my evaluation and for them to send my documents it will take one more weekI have my dead lines till 12th of NovemberIts really upsetting because I put my faith and trust on them and they ruined my lifethey are not giving me proper response and when ever I called them they will say it will be done soonmy whole career will be vanish because of themif that's happen I wont be alive

Dear MrTaylor,Your evaluation has been completed and mailed to the Washington State Board Regards,-Tiffany H**Associate Director, Marketing, AACRAO IES

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received
your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I believe that it would serve the community to understand why this happened and any steps being taken to correct the deplorable customer service I do not lightly state that this has been the worst customer service that I have ever encountered, and judging by other complaints this is the norm I feel horrible for those from other countries and with as English as a second language who are forced to use your service and then left in the wind as their visa expires or college admission is withdrawn So, for me to be satisfied I would like an explanation of how this happened, why the customer service agent does not respond to calls or emails, and steps be taken to correct this flawed system.It should not take a complaint to the Revdex.com to have a form mailed
Regards,
*** ***

Dear *** ***,
We understand that you were not satisfied with the amount of time it took to complete your file Professional Licensure files take longer to complete than others due to the extensive research required on the nature of the program We apologize for any delays in the processing of your file To accommodate you for the inconvenience, we have refunded you in full Please allow a few days for the refund to reflect on your bank statement
Sincerely,
-Tiffany H**
Associate Director, Marketing, AACRAO IES

Dear *** ***,Please reference all your past communication via email with our office Our director, deputy director, and I have all been in communication with you regarding your file We have explained and addressed multiple times why your degree from New Zealand is not comparable to a
bachelor’s degree in the United StatesYou continue to express that US year degrees do not require a research component, which is untrueThis depends on the institution and program of study, and is a requirement for many US Bachelor Degree programs. Your evaluation follows the placement recommendations provided by *** *** placement recommendations are determined by the International Education Standards Council which is composed of an inter-associational body made up of individuals from organizations such as: NAFSA, the College Board, the Council of Graduate Schools, the Institute for International Education and AACRAO Furthermore, my director has explained that in order to obtain a bachelor’s degree comparability, you will need to obtain an Honours degree from New Zealand, which you do not haveWe have emphasized repeatedly that AACRAO does not have the authority to award degrees no matter how much study you feel you have completed beyond your year New Zealand Bachelor’s DegreeIn addition, our deputy director has refunded you the fees for your re-evaluation application. The evaluation completed for you is accurate and we will not be making any changesIf you are unsatisfied with the results from our agency, you are more than welcome to have your credentials evaluated elsewhere This concludes our business and we wish you all the best in your future endeavors Regards,-Tiffany H**Associate Director, Marketing, AACRAO IES

Dear MrTaylor,
Your evaluation has been completed and mailed to the Washington State Board
Regards,
-Tiffany H**
Associate Director, Marketing, AACRAO IES

Dear *** ***,
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Please see the note below from our Deputy Director regarding your file We consider this case closed and would appreciate if you could take a few moments to close this complaint after reading our note below Thank youTogether with the IES Director, MrDale G***, we have reviewed the records that you presented, as well as the evaluation completed for youThe evaluation judgments made by AACRAO about the U.Scomparability of credentials from the Uzbekistan and recommendations for academic placement of graduates of the Uzbekistan's educational system, are based on original, primary research done by colleagues in the field of applied comparative education who have specialized knowledge about these educational systems; the placement recommendations approved by the National Council on the Evaluation of Foreign Educational Credentials and AACRAO's International Education Standards Council (IESC); and evaluation and placement practices at higher education institutions in the United StatesAACRAO has been sponsoring and/or contributing to this body of research since the 1950'sAACRAO IES evaluators have all worked at US colleges and universities evaluating foreign education credentials They have an average of more than years of evaluating experience before coming to AACRAO IES Collectively AACRAO IES has more than years of foreign credential evaluating experience Our evaluators have been authors of many World Education Series volumes, participants in PIER Workshops, and regularly present at local, state, national and international conferences on credential evaluation, international admission issues, diploma mills and fraudulent credentials AACRAO IES partners with Education USA of the Department of State at the AACRAO Annual Meeting and other nation and international conferencesAACRAO EDGE database is a web-based resource for the evaluation of foreign educational credentials, listed as a resource in your evaluation, is used by USCIS to verify and corroborate commercial credentials evaluationsMost universities and colleges in the United States regard the higher education Diplom with qualification of Health Nurse from the *** *** *** *** *** College, following incomplete secondary education - basic level, to be comparable to a high school diploma form a vocational high school program in the United States, not an associate's degree for the purpose of admission to undergraduate studySince admission to this program of study was based on incomplete secondary education, it does not represent any undergraduate level studyThe admission process at some universities may involve a detailed analysis of an individual applicant’s credentials to determine whether any of the courses may be considered to be comparable to undergraduate courses that institution might offerHowever, this is not the general practiceYou have cited several agencies that came to a different conclusion about your academic credentials, however, we are not aware of the basis/policies for such a decision made by these agenciesWe have listed the resources that were used to evaluate your records in the evaluation report:
AACRAO EDGE Profile: Uzbekistan
The Soviet System of Education, A PIER World Education Series Special Report, AACRAO and NAFSA, 1992
The Educational System of Uzbekistan, AACRAO Annual Meeting presentation, *** in Uzbekistan: http://www.***.uz/
Due to the fact that the credentials that you presented are not recommended for undergraduate level credit, no course-by-course evaluation can be completed for youThe request to refund you the difference between the course-by-course evaluation and the basic statement of comparability - $- was submitted to the accounting upon completion of the evaluationI was informed that the credit has been approved and should be posted to your bank account within the next business days.
Please allow me to direct you to the FAQ section on the AACARO website in reference to your questions about the evaluation turnaround: "On average, evaluations are completed within seven (7) business days, although it may take longer if additional research or verification of records is requiredThe 7-business days do not include in-processing and out-processing timesPlease keep in mind that each file is unique and the turnaround time will vary from file to file." We regret that your evaluation took longer than you expected, however, as we have previously stated, the turnaround time varies depending on the individual's educational background and the records presented
The evaluation recommendations reflected in AACRAO’s evaluation report are in line with the general practices of knowledgeable university admissions offices and reputable foreign credential evaluation services in the United StatesThe evaluation’s recommendations are accurate and no changes to it are warrantedWe regret that we cannot give you a more favorable responseWe consider this case closed, and would appreciate if you could take a few moments to close this Revdex.com complaint Thank youSincerely,
Zinaida R***
Deputy Director, IES

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because I did NOT receive FULL refundAs I mentioned in my previous response, AACRAO cannot charge me for something that I did NOT orderYou acknowledging that the report AACRAO provided me is NO use to me underlines that I did NOT receive what I orderedAlso, as I mentioned in previous response there were EXTENSIVE email communication between me and AACRAO representative and NO ONE notified me at anytime that the service I requested cannot be completed.
Please refund the FULL amount I paidAACRAO already wasted my time on the evaluation that you cannot provide and delayed my application to graduate schoolI already contacted the other agency to complete course-by-course evaluation.Regards,
*** ***