American Auto Sales

MR [redacted] WAS NOT THE ONE WHO RETURNED THE NITRO TO THE DEALERSHIP IT WAS MRS [redacted] WHO WE COMMUNICATED WITH DURING THIS PROCESSPAYLESS CAR SALES BOUGHT THE CONTRACT BACK WHICH DID NOT COST THE [redacted] S ANY ADDITIONAL MONEYTHE WHOLE TIME THEIR CAR WAS AT THE SUBLET SHOP WE USED THE [redacted] S WERE PROVIDED WITH A CAR TO DRIVEWHEN THE CAR WAS RETURNED IT WAS SOLD THE NEXT DAY AND HAS NOT BEEN BACK FOR ANY PROBLEMSTHE MONEY THE WANT BACK WAS PART OF US RECUPERATING SOME OF ARE LOSSES OF OVER $OF CHARGES OF BACKING OUT OF THE DEAL MILES PUT ON VEHICLE AND DAILY CHARGE FOR USING OUR CARS AND THE CUSTOMER SIGNED DOCUMENTION EXPLAING THAT

The GMC Acadia owned by [redacted] was towed to Modern ChevroletThe customer stated that they had already had their fuel pump replaced elsewhere The customer’s complaint was that the vehicle had no power when the accelerator was appliedThe diagnosis was a clogged catalytic converterThe catalytic converter was replaced at the customer’s expenseAfter the repair, the vehicle had power when the accelerator was applied so the repair corrected the original complaint During a quality check before returning the vehicle to the customer, the vehicle was also diagnosed with a misfire and excessive timing chain noiseThese conditions were not related to the loss of powerHowever, there is a special bulletin from General Motors which extended coverage on the timing chains to cover this repairThe timing chain was replaced at no cost to the customerThe vehicle was test driven and no further misfires or loss of power occurred However, the low oil pressure light came on during the quality checkFollowing General Motors repair guidelines the diagnosis was a failed engine oil pumpThe engine oil pump was replaced at customer expenseThe vehicle was then quality checked againDuring the quality inspection the low oil pressure light appeared againFollowing General Motors protocol it was determined that the next step was to test the internal functions of the engineUpon testing, the engine had failedModern Chevrolet asked General Motors on behalf of MrsMeadows for assistanceGeneral Motors agreed to partially cover the engine even though it was out of factory warrantyThe customer was reimbursed by a credit towards the engine repair for the oil pump repair that was not successful The vehicle is now in good running orderThe customer has now paid their agreed upon portion of the cost General Manager of Modern Chevrolet

Final Consumer Response / [redacted] (2000, 11, 2015/09/28) */ Received voicemail from [redacted] , indicating that dealership is now actively working with her to address her concerns Revdex.com will close complaint at this time, but Ms [redacted] can contact Revdex.com to have case re-opened if necessary

Complaint: [redacted] I am rejecting this response because: the dealership was called daily because we were being called daily by the lender This story about the wrong address is one of a line of conflicting stories told about the payment The manager at the dealership first told us a check had been sent at the first of the month and lost by the lenderThey promised a new check was on the way by overnight mail Two days later, the lender had not received any check The same person at the dealership told me that the check was delivered to the lender and signed for This was on the 12th of August Later in the day, we called the office and were told by one of clerks that the check was not sent by [redacted] , as we were told, but rather sent that same day by regular [redacted] mail She confirmed this by three-way call with the lender By the 18th the lender had still not received the check That was when we were told that the check had been returned to the lot It is not the 19th and the lender has not received payment I am being dunned by the lender for payment on a car I have not had in my possession for quite some time My next step is to take legal action in criminal court for theft Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: They installed a third party I didn't they forgot to mention I paid additional money for a navigation system in car they paid a third party to install that was my buying condition when I purchased the car if they refuse from that statement then they sold the car on pretense they put the mic of Bluetooth back it the car which can very well fall again I was lucky that I wasn't driving on highway with my kids I can't imagine the circumstance they have no regards of consumer safety they know how to sell cars if people die because of there sold product they care less I paid modern for a navNot a third party they are responsible for there product the little dent is a inch scratch caused by modern navI told them I don't feel safe with this system only thing I needed to fix the car they refuse to do Eric and my conversation that I recorded I told him again and again I have young kids and I want to feel safe but you can see where I am at now I paid a lot of money for that car it is a assett to me I hope Eric doesn't have to worry about the his kid safety like me when they commute because it worries me to death I was told the system doesn't comes I LE only XLE then they should told me when they sold the car to me and took money for the navBut no they sold the car sign a loan for months and pushed me aside that's how we treat people shame on modern Regards, [redacted]

Very pleased with serviceAll personal were pleasant and friendly and saw that my needs were met

This customer was upset that he could not use his GMC vehicle as a qualifying vehicle for the “Chevrolet” loyalty program Also, General Motors (GM) mailed him a GM card mailer that stated he could use up to $4,in GM card points; however, they limit that to $3,on the Equinox he was interested in Our General Sales Manager (GSM) tried to compromise and help him with a purchase by giving him $1,more for his trade than what the flyer saidThe flyer said he would be given $8,and we gave him $9, The GSM is contacting the customer to try to again explain this to him We sincerely want to sell him a new Equinox and hope we can come to an agreement with him

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID Due to weather conditions we are ta [redacted] our vehicle on March Due to the efforts of an extraordinary individual at Modern Nissan (Bobbie [redacted] who has been extremely pleasant and accommodating to work with, we are pleased with the current resolution with the company If the services to the vehicle go as promised on the March 31, our complaint will be satisfied Regards, Walter ***

Tell us why hereWe are in receipt of your notification concerning complaint ID 12322798, James F [redacted] It is not our intention to bombard any consumer with phone calls and emails Our goal is to provide relevant data to the consumer and to follow up appropriately to ensure the customer received the data and the information provided was correct and understood It is our policy to cease any contact with the customer should all questions be answered and/or the consumer requests it We did receive that request from Mr [redacted] on 8/9/and our records indicate that we did indeed remove Mr [redacted] from any future contact concerning his request for informationOur records show that we made a total of phone calls (7/with no answer, 7/with no answer, 7/with no answer, 8/with no answer and on 8/made contact We received a request to not contact further and we have obliged) We were only trying to make contact to assure relevant data was received by the consumer and the information provided was correct and understood If contact had been received earlier and if the request to stop calling had been made sooner we would have ceased at that timeThe person handling Mr [redacted] request was not a salesperson but rather a Business Development Representative (BDR) These individuals only provide information and do not in any manner get involved with the sales process Had Mr [redacted] wished to make an appointment with a salesperson this individual would have facilitated the transactionFurthermore, Modern Toyota does not share nor provide consumer information to any outside agency We do not sell information and we are bound by the privacy laws that restrict such action If anyone has contacted Mr [redacted] outside of a Modern Toyota representative, his information was secured from another means other than Modern Toyota We have no desire to retaliate toward any consumer as it serves no productive purpose to our overall goal and purpose of being in business I am sorry this customer feels we initiated such action but it simply is not so and did not happen within our organization I trust this reply will satisfy all parties and if not I will further oblige with additional commentary if requested

Response originally sent December 28th 2015: Modern Toyota is in receipt of the complaint issued and identified as ID # [redacted] We are familiar with this complaint and have made several attempts to address it with the consumer Modern Toyota Body Shop did indeed initiate an interior repair to the vehicle in questionIt is important to note that no body repair was conductedAt the completion, as a courtesy to our customers, we hand wash their vehicles prior to delivery and return After the repairs were completed and the customer picked up the vehicle they noticed under fluorescent lighting that the clear coat of the vehicle had some markings that were noticeableThe customer contacted us, returned for inspection and as a courtesy we attempted to hand wax the area in question never using a machineOur process is the exact same for every vehicle and at no point in time was any machine used to clean and/or wax this vehicle The customer was still not satisfied, so an appointment was made with Jim Butler, James Flippin, and Andy Willard to review the situationUnder view the area could not be seenWe then pulled it into our service facility under fluorescent lighting and noticed what was deemed to be clear coat swirls for vehicles blue or black in colorWe then showed the customer new vehicles in the showroom with similar patternsThere were never any scratches notatedWe explained that there was no repair for such items and our contention is that the markings were likely there prior to any hand washing that we performed We know of no way to correct an issue that we believe to be normalThe customer mentioned taking it to an expert in vehicle detailing and we encouraged such, stating if this company knew of a correction we would gladly look into completing itIf the clear coat was re-applied we believe it would look the exact same way it does now with no noticeable results of improvementAgain, our experience tells us that dark colored vehicles tend to show these markings time specifically under fluorescent lighting conditions and there is no repair to circumvent this condition Thank you

In regards to this customer’s complaint, we have determined that all communications with them have been reviewed and the calls placed are noted in our computer system as follows: 5/20/9:29:AM; AN OUTBOUND CALL WAS MADE BY Mike [redacted] ON 5/20/CALL DURATION: hrsmins secsSTATUS OF CALL: COMPLETED (This call informed the customer there was another customer coming in about 2:to purchase the truck) 5/20/10:31:AM; Mike [redacted] on his way from Georgia will be here between &1:5/20/10:34:AM; Sunny Trivette Mike tried to get a deposit, but Colin is just going to wing it5/20/11:18:AM; Robert Dilmore truck is in detail 5/20/1:41:PM; Sunny Trivette He said it's going to be closer to 2:30, still doesn't want to put down a deposit, and knows there is a customer supposed to be here at 2pm5/20/2:47:PM; Sunny Trivette He's here now and the truck is soldLooking for something comparable 5/20/4:40:PM; Sunny Trivette Found other trucks, but they weren't blueHe left and is upset The other customer was here at 2:and a price was agreed upon Paperwork was in process when the customer in this complaint arrived at 2: We did attempt to find another truck on the lot as well as at other dealerships (i.ethe use of the computer as mentioned in the complaint) None were acceptable to the customer due to the color of vehicles found – they weren’t blue The General Manager spoke with them and told them that the incentives requested by the customer were no longer available after that day per GM Motors However, we offered to sell them another truck when the incentives are available and to deliver it to them in GeorgiaWe feel we have made every effort to find a vehicle at the price the customer wants and we will continue to do so if he so desires However, at this point in time no incentives are being offered Thank you

The customer's concern has been addressed previously with General Motors (GM), who after checking the vehicle informed us that the noise is a characteristic of the vehicle Since this was their decision, there was nothing else we could do for the customer since GM told us there was nothing to be fixed In addition, we have driven other vehicles the same model as the customer's and have noted the same noise presentThere have been no service recalls or bulletins that pertain to this issue Thank you

Modern Toyota is in receipt of a complaint identified as # [redacted] The circumstances have been researched and we have found that there was indeed some correspondence between our Business Development team and the potential buyerThe email correspondence from Modern Toyota to the consumer stated that “I think $per month is a reasonable goal”While we did not confirm or address the 0% APR question from the consumer, we were only attempting to engage in a transaction where we could review solid information, credit worthiness, and trade evaluationWe in no way were attempting to deceive or mislead the consumerDeceptive practices are not how we operate 0% APR is for a month term and the goal of $per month would mean the purchase price of a vehicle would have to be $10,This is simply not possible since the MSRP of the vehicle of interest is $21,Our goal was to extend the term and utilizing dealer cash by the manufacturer to offset the interest charge in essence providing 0% in the form of a reimbursement by discountThis was our attempt all for the benefit of the consumerIn other words, there would be an interest charge but the dealership would utilize discounting to compensate the consumer for any interest charges incurredThis practice is very common in our industry since the manufacturer will provide the dealership with a special APR or a sum of dealer cash to offset some of the interest chargesIf we failed to communicate this properly we apologize The goal of $per month with a discount to offset any interest charges is realistic assuming credit worthiness and the ultimate value of the trade vsthe payoff that is owedWe are willing to assist if the consumer is interested in pursuing this option further Thank you, Modern Toyota

Please see the below note from the Guy Wade, General Manager of Modern Toyota of Boone Dear Ms [redacted] , We at Modern Toyota of Boone are very sorry to hear the issues with your Tire Pressure monitoring systemMy name is Guy Wade and I’m the manager here in Boone and would love to make you a happy customerPlease contact me at 252-347-cellI would like to talk with you and find a solution for you Thank you

I have reviewed the response made by the business in reference to complaint ID The events cited in the response does not resemble my purchase from themRegardless, the net result is that the dealer mailed the outstanding obligation (remote FOB) and I find that this resolution is satisfactory to me Regards, [redacted]

TO WHOM IT MAY CONCERN,
ON COMPLAINT ID *** MRAND MRS*** WANTED TO BUY ANOTHER CAR AFTER THEY HAD ALREADY PURCHASED THE DODGE NITRO, BUT WERE TOLD THEY WOULD NEED MORE MONEY DOWN FOR THAT PARTICULAR VECHILETHEY DIDN'T WANT TO PUT ANY MORE MONEY DOWN THEN
STARTED CALLING PFS AUTO FINACNE AND COMPLAINING ABOUT THE VECHILE SO WE TOLD THEM WE WOULD BUY THE CONTRACT BACK FROM PFS AND LET THE ***'S OUT OF THE CONTRACTTHEY THEN DEMAND THERE $DOWN PAYMENT BACK THE MANAGER TOLD THEM THE DOWN PAYMENT WAS NO REFUNDABLE AND THEY SIGNED PAPER WORK EXPLAINING THE CHARGES THAT WOULD BE INCURED FOR CONTRACT CANCELLATIONTHE VECHILE WAS SOLD TO ANOTHER CUSTOMER DAYS AFTER WE PURCHASED THE CONTRACT BACK FROM THE BANK AND NEVER HAD ANY ISSUES OR PROBLEMS

ComplaintID=***

Complaint: ***
I am rejecting this response because:
Unfortunately, the reason we wanted to go with another vehicle was due to the Dodge Nitro breaking down constantlyTheir response is typical due to their bad business practices and reputationThey kept dollars not dollarsI did not sign any paperwork, if they have something, it is falsifiedI have proof of the down payment and I am attaching it as a PDF fileThey are crooksThey did not mention the fact of the vehicle being in a mysterious location ( Their mechanic )They did not want to disclose his location for me to see the vehicle when it was broken numerous timesThey need to be shut downI finally went to a Jeep dealership and they were fantasticWhen I explained my horrible experience and told him who my sales person at payless was ( *** ) they laughed and said how bad of a crook he was
If they do not do the right thing, I will be forced to take them to court and it will be more expensive for themI will wait for their reply
Regards,
*** ***

Complaint: [redacted]
I am rejecting this response because:
It is very unfortunate that the dealers are not doing whats right. The only reason they took the Dodge Nitro back is because we drove to
Austin to the bank  ( PFS financial ) and showed them all the features that the car did not have and they billed for as well as all the
defects reported by Fire Stone a reputable company which they have copies of. It is so sad that a car dealership practices bad business.  As it is, they have a horrible reputation so much that Jeep Dodge and Chrysler personnel were eager to help us out because they knew the type of business that they perform. The crooks told us that no dealership would work with us, yet we are the proud owners of a 2014 Chrysler 2000. We live in a small town and word gets around. 
It's a shame that a hard working  husband, a EMT ( Emergency Medical Technician ) that works in a ambulance as well as a former fire fighter, father of 3 was robbed. It is not easy coming up with a down payment of $2000 for it to be taken from us and a crooked dealership having no remorse
What a beautiful example.
Regards,
[redacted]

Mr Baugh trading in his car on around the 1st of Aug. At the time dealership called and got exact payoff for his trade. Once the new car deal was funded when then sent payoff
to his trade in. The check was sent out for the payoff.  The check was returned to...

American Auto Sales from [redacted] saying it was the wrong address. Once the car lot realize this the
then was [redacted] and over knighted to right address. [redacted] have been calling us everyday about the payoff. The Baughs have been rude to the girls in the office. When the car
was trading into American Auto Sales, had no idea that the customer was already 30 days behind.