***, I am so sorry to hear about your sisterPlease do not worry about this matter until you returnBlind parts are of no importance at this time Our thoughts are with you and your sister at this crucial time [redacted]
Mr [redacted] As you were advised by Americanblinds.com, we are a different company from the company you purchased your order originallyWe are unable to change that We were only given about a years worth of orders before the purchase of the company was completeWe are unable to change that [redacted] offered a Limited Lifetime Warranty on their products and parts at the time of the your order and nowWe are unable to change that Do you have any of your original paperwork from your purchase? Can you take a picture of the sticker in the headrail of your blind (s)? If there is enough information there, we MAY be able to assist youIf the manufacturer is not in business any longer, or if you do not have your original paperwork, or if the information on the sticker does not tell us who the manufacturer was, we will not be able to assist youWe are unable to change that Please advise Thank you, [redacted]
Ordered from them and received a specific # of days for manufacture and ship date (specific dates)They missed this by more than double the timeI also sent emails to their customer service department, neither of which they responded toWhen I called to ask questions on both, a customer service manager told me both were "out of his control" and he "didn't know"
Stay awayUnless you want your order to dissapear like so many other American Blind CustomersRead some reviews and you'll be able to distinguish the real from the fakeTwo (2) times I have waited past the day shipping deadlineBoth times I had to call, listen to horrible elevator music for an hour, and ask for my money backBoth times I was told that somehow my order got back logged for a months wait!!! The second time I was assured by a nice lady, Matilda, that she contacted the supplier and it wouldn't happenShe never did.!!!! So done with "American" Blinds
I went online to go to blinds to go, I have ordered from them before and I was very pleased with there serviceI mistakenly clicked on Blinds.com and got American Blinds so I thougt I would get a quote from them wile I was on there sightI ordered color samples that are freeOn the sight there a place to put your email to get notified about sales so I put my email in there thinking this website was safe, I had given blind to go my web address and was happy to receive there mail, yesterday my email had alot of spam of all sortsI went down every one of them and unsuscribed from thenI was worried what I did wroung to get so much spamThe only website that I never used was American BlindsI went on there website and found there email policy an it refered to other offers from other websites, I canceled that and any email that they would send meI called them today and complained about how the could do that and be so sinister and sell coustomer's emails to other companys she did not deny that they do thatI said I was going to report them to the Revdex.comI also said I was going to the Federal Goverment, I beleve it's the Federal Trade Commission
Hello ***, As I have explained before, our Satisfaction Guarantee clearly explains that correct measuring is the responsibility of the customerYou inputted the order yourselfWe are just unable to provide remade blinds at no charge We generously offer customers a 35% discount to have mis-measured blinds remadeI will increase the discount to 50% off the new Internet price for youI will note your order with this increased discount offerJust call our Customer Service department to place the new order ( [redacted] M-F 7am to 7pm or Sat/Sun 9-5pm Central time)Be sure to tell them this is a remake order Regards, Sean G [redacted]
***, I am sorry to hear that your order did not fit as you expected it to fit I see the issue is that you mistakenly ordered the blinds to be OUTSIDE MOUNT instead of INSIDE MOUNT You state that you want replacement blinds based on our Satisfaction GuaranteeIf you read the entire Satisfaction Guarantee, you will read this: *Blinds Measurements - We sell custom made window treatments, manufactured with extreme care to the specifications provided by you, our customerOur expectation is that you measure your windows correctlyBlinds which are manufactured based on your measurements and specifications cannot be returned if they do not fitWhen you carefully follow our step-by-step How to Measure Guide, or have your windows Professionally Measured, we are confident your blinds will fit This exception includes ordering the wrong mount type We are happy to offer you a DEEP discount to re-order the blinds with the correct mount type/sizeThis is called our Oops! remakeTo take advantage of this courtesy discount, just call our Customer Service department at [redacted] M-F 7am to 7pm or Sat/Sun 9-5pm Central timeThey must place the remake order for you to provide the discounted price Have a wonderful day, Christina [redacted]
Hello [redacted] ***, I am sorry to hear about the issues with your wallpaper order. We have agreed to provide a refund of $179.92 to you. The refund has been requested and will be applied to your original form of payment within 10 business days. Please close the ***... complaint.Thank you, Sherri A [redacted]
For many years I have ordered shades with no problemsThis time, I ordered for living room and bedroomWhen the shades arrived the living room inside mount fit perfectlyThe inside mount shades for the bedroom were manufactured 5/and 3/inch too narrowWhen I spoke to customer service they blamed us for the measurementsWe used the same method to measure for the living room and had a perfect fitHow could our method be incorrect for the bedroom? They offered me 35% off buying new shadesI asked for a supervisor to call meWhen he called, he was not worried about losing a customer and offered no help at allCustomer satisfaction is not offered
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint We called and emailed the company multiple occasions to make sure that this order was a replicate of the prior ordersSame blinds just for the rest of the houseTHEY NEGLECTED TO CLARIFY ALL OF THE DETAILS OF THE PRIOR ORDER LEADING TO THIS MISTAKE---THIS WAS NOT OUR FAULT AS WE DID OUR DUE DILIGENCE TO ENSURE THIS WOULD NOT OCCUR. Their 100% satisfaction guarantee is bait and switch---they should take that off of their websiteWe will NOT pay for their negligenceVery offended by their reply
Regards,
*** *** ** *** ** *** ***
Hello *** ***,
I am very sorry to hear that your wallpaper pattern did not look at you expected it toThat is certainly not the experience we want for any customers
I see that *** *** had provided you with the courtesy of a donation of the wallpaper for full
refundShe is awaiting a copy of the donation receipt to process the refund
I wanted to make sure you understand that this is a one-time courtesyThe only way to ensure you know exactly what the pattern looks like is to obtain a sample of the wallpaper before you order itThe search engine will pull up patterns with your color requests, but it will also pull up other color patterns that appear in the same books as the colors you are requestingYou cannot go by the colors that appear on your computer monitors either as there is no way for us to ensure you are seeing what we provided on the Web site as it was inputted thereA sample is the only way to ensure you are not disappointed
Since the option of a refund has been extended to you, we ask that you please close this Revdex.com complaint
Thank you,
Sean G***
***
Stay away. Unless you want your order to dissapear like so many other American Blind Customers. Read some reviews and you'll be able to distinguish the real from the fake. Two (2) times I have waited past the 2 day shipping deadline. Both times I had to call, listen to horrible elevator music for an hour, and ask for my money back. Both times I was told that somehow my order got back logged for a months wait!!! The second time I was assured by a nice lady, Matilda, that she contacted the supplier and it wouldn't happen. She never did.!!!! So done with "American" Blinds.
Hello [redacted],
As I have explained before, our Satisfaction Guarantee clearly explains that correct measuring is the responsibility of the customer. You inputted the order yourself. We are just unable to provide remade blinds at no charge.
We generously offer customers a 35% discount to have mis-measured blinds remade. I will increase the discount to 50% off the new Internet price for you. I will note your order with this increased discount offer. Just call our Customer Service department to place the new order ([redacted] M-F 7am to 7pm or Sat/Sun 9-5pm Central time). Be sure to tell them this is a remake order.
Regards,
Sean G[redacted]
Mr [redacted]
As you were advised by Americanblinds.com, we are a different company from the company you purchased your order originally. We are unable to change that.
We were only given about a years worth of orders before the purchase of the company was complete. We are unable...
to change that.
[redacted] offered a Limited Lifetime Warranty on their products and parts at the time of the your order and now. We are unable to change that.
Do you have any of your original paperwork from your purchase? Can you take a picture of the sticker in the headrail of your blind (s)? If there is enough information there, we MAY be able to assist you. If the manufacturer is not in business any longer, or if you do not have your original paperwork, or if the information on the sticker does not tell us who the manufacturer was, we will not be able to assist you. We are unable to change that.
Please advise.
Thank you,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
From: [redacted] Sent: Sunday, August 17, 2014 9:51 AMTo: drteamSubject: Re: You have a New Message from Revdex.com Regarding Complaint #[redacted]
I received this message and I'm sure we have the receipts but I am in Denver for an unknown time (my sister is dying from cancer - it is a matter of days). When I return, I will find receipts and submit to them. I just don't want you thinking I am ignoring the request. Thank you for your patience.
Sent from my iPhone
Regards,
[redacted],
I am sorry to hear that your order did not fit as you expected it to fit.
I see the issue is that you mistakenly ordered the blinds to be OUTSIDE MOUNT instead of INSIDE MOUNT.
You state that you want replacement blinds based on our Satisfaction Guarantee. If...
you read the entire Satisfaction Guarantee, you will read this:
*Blinds Measurements - We sell custom made window treatments, manufactured with extreme care to the specifications provided by you, our customer. Our expectation is that you measure your windows correctly. Blinds which are manufactured based on your measurements and specifications cannot be returned if they do not fit. When you carefully follow our step-by-step How to Measure Guide, or have your windows Professionally Measured, we are confident your blinds will fit.
This exception includes ordering the wrong mount type.
We are happy to offer you a DEEP discount to re-order the blinds with the correct mount type/size. This is called our Oops! remake. To take advantage of this courtesy discount, just call our Customer Service department at [redacted] M-F 7am to 7pm or Sat/Sun 9-5pm Central time. They must place the remake order for you to provide the discounted price.
Have a wonderful day,
Christina
[redacted]
I went online to go to blinds to go, I have ordered from them before and I was very pleased with there service. I mistakenly clicked on
Blinds.com and got American Blinds so I thougt I would get a quote from them wile I was on there sight. I ordered color samples that are free. On the sight there a place to put your email to get notified about sales so I put my email in there thinking this website was safe, I had given blind to go my web address and was happy to receive there mail, yesterday my email had alot of spam of all sorts. I went down every one of them and unsuscribed from then. I was worried what I did wroung to get so much spam. The only website that I never used was American Blinds. I went on there website and found there email policy an it refered to other offers from other websites, I canceled that and any email that they would send me.
I called them today and complained about how the could do that and be so sinister and sell coustomer's emails to other companys she did not deny that they do that. I said I was going to report them to the Revdex.com. I also said I was going to the Federal Goverment, I beleve it's the Federal Trade Commission.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
WE CONTACTED AMERICAN BLINDS VIA PHONE AND EMAIL REQUESTING CONFIRMATION OF PRODUCT INFORMATION FROM 2 PRIOR ORDERS BEFORE WE PLACED THIS ORDER.
WE FOLLOWED INFORMATION PROVIDED BY AMERICAN BLINDS CUSTOMER SERVICE TO A "T."
We placed this order after confirming more than once the item information to ensure we would have an IDENTICAL order to the rest of the house.
We will only accept the offer of 50% off if the original order of $568.65 is COMPLETELY credited. What began as a dream to have blinds in every window of my house has now become a miserable nightmare.
We have emailed and called trying to fix this issue. Email went unreturned.
We do not feel like valued repeat customers. Very sad that someone would have the audacity treat another human being like that. Insult has definitely been added to injury. We made the effort on more than one occasion to do our due diligence to make sure the order was input correctly, because the information you provided was not correct we should not be held responsible for your error.
Regards,
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me only when I actually see the refund on my statement. I attempted to donate today, but the center was closed because of the 25 degree below zero windchill and the blizzard conditions. Driving is extremely treacherous and many, many places are closed. I will try again on Saturday. We are supposed to get three more inches of snow tonight. Seriously, my intentions are honorable -- I cannot use the wallpaper so I will donate it -- please just refund my purchase. I will send a copy of the receipt as soon as I can, but I am not going to risk life and limb in these conditions.
[redacted]
***, I am so sorry to hear about your sisterPlease do not worry about this matter until you returnBlind parts are of no importance at this time Our thoughts are with you and your sister at this crucial time [redacted]
Mr [redacted] As you were advised by Americanblinds.com, we are a different company from the company you purchased your order originallyWe are unable to change that We were only given about a years worth of orders before the purchase of the company was completeWe are unable to change that [redacted] offered a Limited Lifetime Warranty on their products and parts at the time of the your order and nowWe are unable to change that Do you have any of your original paperwork from your purchase? Can you take a picture of the sticker in the headrail of your blind (s)? If there is enough information there, we MAY be able to assist youIf the manufacturer is not in business any longer, or if you do not have your original paperwork, or if the information on the sticker does not tell us who the manufacturer was, we will not be able to assist youWe are unable to change that Please advise Thank you, [redacted]
Ordered from them and received a specific # of days for manufacture and ship date (specific dates)They missed this by more than double the timeI also sent emails to their customer service department, neither of which they responded toWhen I called to ask questions on both, a customer service manager told me both were "out of his control" and he "didn't know"
Stay awayUnless you want your order to dissapear like so many other American Blind CustomersRead some reviews and you'll be able to distinguish the real from the fakeTwo (2) times I have waited past the day shipping deadlineBoth times I had to call, listen to horrible elevator music for an hour, and ask for my money backBoth times I was told that somehow my order got back logged for a months wait!!! The second time I was assured by a nice lady, Matilda, that she contacted the supplier and it wouldn't happenShe never did.!!!! So done with "American" Blinds
I went online to go to blinds to go, I have ordered from them before and I was very pleased with there serviceI mistakenly clicked on Blinds.com and got American Blinds so I thougt I would get a quote from them wile I was on there sightI ordered color samples that are freeOn the sight there a place to put your email to get notified about sales so I put my email in there thinking this website was safe, I had given blind to go my web address and was happy to receive there mail, yesterday my email had alot of spam of all sortsI went down every one of them and unsuscribed from thenI was worried what I did wroung to get so much spamThe only website that I never used was American BlindsI went on there website and found there email policy an it refered to other offers from other websites, I canceled that and any email that they would send meI called them today and complained about how the could do that and be so sinister and sell coustomer's emails to other companys she did not deny that they do thatI said I was going to report them to the Revdex.comI also said I was going to the Federal Goverment, I beleve it's the Federal Trade Commission
Hello ***, As I have explained before, our Satisfaction Guarantee clearly explains that correct measuring is the responsibility of the customerYou inputted the order yourselfWe are just unable to provide remade blinds at no charge We generously offer customers a 35% discount to have mis-measured blinds remadeI will increase the discount to 50% off the new Internet price for youI will note your order with this increased discount offerJust call our Customer Service department to place the new order ( [redacted] M-F 7am to 7pm or Sat/Sun 9-5pm Central time)Be sure to tell them this is a remake order Regards, Sean G [redacted]
***, I am sorry to hear that your order did not fit as you expected it to fit I see the issue is that you mistakenly ordered the blinds to be OUTSIDE MOUNT instead of INSIDE MOUNT You state that you want replacement blinds based on our Satisfaction GuaranteeIf you read the entire Satisfaction Guarantee, you will read this: *Blinds Measurements - We sell custom made window treatments, manufactured with extreme care to the specifications provided by you, our customerOur expectation is that you measure your windows correctlyBlinds which are manufactured based on your measurements and specifications cannot be returned if they do not fitWhen you carefully follow our step-by-step How to Measure Guide, or have your windows Professionally Measured, we are confident your blinds will fit This exception includes ordering the wrong mount type We are happy to offer you a DEEP discount to re-order the blinds with the correct mount type/sizeThis is called our Oops! remakeTo take advantage of this courtesy discount, just call our Customer Service department at [redacted] M-F 7am to 7pm or Sat/Sun 9-5pm Central timeThey must place the remake order for you to provide the discounted price Have a wonderful day, Christina [redacted]
Hello [redacted] ***, I am sorry to hear about the issues with your wallpaper order. We have agreed to provide a refund of $179.92 to you. The refund has been requested and will be applied to your original form of payment within 10 business days. Please close the ***... complaint.Thank you, Sherri A [redacted]
For many years I have ordered shades with no problemsThis time, I ordered for living room and bedroomWhen the shades arrived the living room inside mount fit perfectlyThe inside mount shades for the bedroom were manufactured 5/and 3/inch too narrowWhen I spoke to customer service they blamed us for the measurementsWe used the same method to measure for the living room and had a perfect fitHow could our method be incorrect for the bedroom? They offered me 35% off buying new shadesI asked for a supervisor to call meWhen he called, he was not worried about losing a customer and offered no help at allCustomer satisfaction is not offered
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint We called and emailed the company multiple occasions to make sure that this order was a replicate of the prior ordersSame blinds just for the rest of the houseTHEY NEGLECTED TO CLARIFY ALL OF THE DETAILS OF THE PRIOR ORDER LEADING TO THIS MISTAKE---THIS WAS NOT OUR FAULT AS WE DID OUR DUE DILIGENCE TO ENSURE THIS WOULD NOT OCCUR. Their 100% satisfaction guarantee is bait and switch---they should take that off of their websiteWe will NOT pay for their negligenceVery offended by their reply
Regards,
*** *** ** *** ** *** ***
Hello *** ***,
I am very sorry to hear that your wallpaper pattern did not look at you expected it toThat is certainly not the experience we want for any customers
I see that *** *** had provided you with the courtesy of a donation of the wallpaper for full
refundShe is awaiting a copy of the donation receipt to process the refund
I wanted to make sure you understand that this is a one-time courtesyThe only way to ensure you know exactly what the pattern looks like is to obtain a sample of the wallpaper before you order itThe search engine will pull up patterns with your color requests, but it will also pull up other color patterns that appear in the same books as the colors you are requestingYou cannot go by the colors that appear on your computer monitors either as there is no way for us to ensure you are seeing what we provided on the Web site as it was inputted thereA sample is the only way to ensure you are not disappointed
Since the option of a refund has been extended to you, we ask that you please close this Revdex.com complaint
Thank you,
Sean G***
***
Stay away. Unless you want your order to dissapear like so many other American Blind Customers. Read some reviews and you'll be able to distinguish the real from the fake. Two (2) times I have waited past the 2 day shipping deadline. Both times I had to call, listen to horrible elevator music for an hour, and ask for my money back. Both times I was told that somehow my order got back logged for a months wait!!! The second time I was assured by a nice lady, Matilda, that she contacted the supplier and it wouldn't happen. She never did.!!!! So done with "American" Blinds.
Hello [redacted],
As I have explained before, our Satisfaction Guarantee clearly explains that correct measuring is the responsibility of the customer. You inputted the order yourself. We are just unable to provide remade blinds at no charge.
We generously offer customers a 35% discount to have mis-measured blinds remade. I will increase the discount to 50% off the new Internet price for you. I will note your order with this increased discount offer. Just call our Customer Service department to place the new order ([redacted] M-F 7am to 7pm or Sat/Sun 9-5pm Central time). Be sure to tell them this is a remake order.
Regards,
Sean G[redacted]
Mr [redacted]
As you were advised by Americanblinds.com, we are a different company from the company you purchased your order originally. We are unable to change that.
We were only given about a years worth of orders before the purchase of the company was complete. We are unable...
to change that.
[redacted] offered a Limited Lifetime Warranty on their products and parts at the time of the your order and now. We are unable to change that.
Do you have any of your original paperwork from your purchase? Can you take a picture of the sticker in the headrail of your blind (s)? If there is enough information there, we MAY be able to assist you. If the manufacturer is not in business any longer, or if you do not have your original paperwork, or if the information on the sticker does not tell us who the manufacturer was, we will not be able to assist you. We are unable to change that.
Please advise.
Thank you,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
From: [redacted] Sent: Sunday, August 17, 2014 9:51 AMTo: drteamSubject: Re: You have a New Message from Revdex.com Regarding Complaint #[redacted]
I received this message and I'm sure we have the receipts but I am in Denver for an unknown time (my sister is dying from cancer - it is a matter of days). When I return, I will find receipts and submit to them. I just don't want you thinking I am ignoring the request. Thank you for your patience.
Sent from my iPhone
Regards,
[redacted],
I am sorry to hear that your order did not fit as you expected it to fit.
I see the issue is that you mistakenly ordered the blinds to be OUTSIDE MOUNT instead of INSIDE MOUNT.
You state that you want replacement blinds based on our Satisfaction Guarantee. If...
you read the entire Satisfaction Guarantee, you will read this:
*Blinds Measurements - We sell custom made window treatments, manufactured with extreme care to the specifications provided by you, our customer. Our expectation is that you measure your windows correctly. Blinds which are manufactured based on your measurements and specifications cannot be returned if they do not fit. When you carefully follow our step-by-step How to Measure Guide, or have your windows Professionally Measured, we are confident your blinds will fit.
This exception includes ordering the wrong mount type.
We are happy to offer you a DEEP discount to re-order the blinds with the correct mount type/size. This is called our Oops! remake. To take advantage of this courtesy discount, just call our Customer Service department at [redacted] M-F 7am to 7pm or Sat/Sun 9-5pm Central time. They must place the remake order for you to provide the discounted price.
Have a wonderful day,
Christina
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]; their resolution is satisfactory to me.
I went online to go to blinds to go, I have ordered from them before and I was very pleased with there service. I mistakenly clicked on
Blinds.com and got American Blinds so I thougt I would get a quote from them wile I was on there sight. I ordered color samples that are free. On the sight there a place to put your email to get notified about sales so I put my email in there thinking this website was safe, I had given blind to go my web address and was happy to receive there mail, yesterday my email had alot of spam of all sorts. I went down every one of them and unsuscribed from then. I was worried what I did wroung to get so much spam. The only website that I never used was American Blinds. I went on there website and found there email policy an it refered to other offers from other websites, I canceled that and any email that they would send me.
I called them today and complained about how the could do that and be so sinister and sell coustomer's emails to other companys she did not deny that they do that. I said I was going to report them to the Revdex.com. I also said I was going to the Federal Goverment, I beleve it's the Federal Trade Commission.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
WE CONTACTED AMERICAN BLINDS VIA PHONE AND EMAIL REQUESTING CONFIRMATION OF PRODUCT INFORMATION FROM 2 PRIOR ORDERS BEFORE WE PLACED THIS ORDER.
WE FOLLOWED INFORMATION PROVIDED BY AMERICAN BLINDS CUSTOMER SERVICE TO A "T."
We placed this order after confirming more than once the item information to ensure we would have an IDENTICAL order to the rest of the house.
We will only accept the offer of 50% off if the original order of $568.65 is COMPLETELY credited. What began as a dream to have blinds in every window of my house has now become a miserable nightmare.
We have emailed and called trying to fix this issue. Email went unreturned.
We do not feel like valued repeat customers. Very sad that someone would have the audacity treat another human being like that. Insult has definitely been added to injury. We made the effort on more than one occasion to do our due diligence to make sure the order was input correctly, because the information you provided was not correct we should not be held responsible for your error.
Regards,
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me only when I actually see the refund on my statement. I attempted to donate today, but the center was closed because of the 25 degree below zero windchill and the blizzard conditions. Driving is extremely treacherous and many, many places are closed. I will try again on Saturday. We are supposed to get three more inches of snow tonight. Seriously, my intentions are honorable -- I cannot use the wallpaper so I will donate it -- please just refund my purchase. I will send a copy of the receipt as soon as I can, but I am not going to risk life and limb in these conditions.
[redacted]