American Blinds

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] ; their resolution is satisfactory to me

Hi ***!I am sorry to hear that you waited minutes to reach us via phoneOur call volume is very high, unfortunatelyOur agents work very hard to provide excellent customer service by phone, live chat and email.Email is the best way to communicate to avoid waiting for serviceOur emails are replied to within one business day or less! The address is [email protected] have reviewed your order and spoken with the manufacturer of your 1" fauxwood blindsThe wand length you received (24" without the eye hook--26" with the hook) is the shortest wand the manufacturer has availableThey simply do not have wands shorter than thatWe can offer you a cord tilter mechanism that you can replace your wand tilter mechanism withIt is an easy repair, and it will take less than minutes per blindThe other option is to cut the wand yourself.Please let me know if you would like to replace your wand tilters with cord tiltersThen please close this complaint.Thank you for your time,Sean [redacted] www.americanblinds.com

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me

Hello [redacted] ***,I am sorry to hear about the issues with your wallpaper orderWe have agreed to provide a refund of $to youThe refund has been requested and will be applied to your original form of payment within business days.Please close the [redacted] complaint.Thank you,Sherri A [redacted]

[redacted] Your phone call was reviewed and the agent did say measure from where the top of the blind to the bottom of the blind will beThat measurement will include the head rail track to the bottom of the vaneTherefore, the vanes will be shorter than the height ordered, as that height must include the headrailAll product heights include the head railWe have advised you that you can re-order the blind at our 20% discount, or if our Web site is having a sale on this product, you may be able to save more than that when re-ordering.All my best,Sherri ***www.americanblinds.com

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ** *** and find that this resolution would be satisfactory to me because I did in fact receive a refund However, I wish Sherri would have read my original message saying that I had already refused deliveryAll I wanted to know was next steps after refusing deliveryInstead, she just kept saying company policy, and how I cannot return it, but I already did! Now what? The fact was that I had already refused delivery, but Sherri didn't address that fact. Instead, she kept telling me company policy after the fact. I wish she would have READ the message and given me next stepsTelling me I can't return the merchandise, after I already did, was poor customer serviceAll I wanted to know was, how to proceed after I refused deliveryBecause of all this back and forth, and such aggravation, and terrible customer service, I cancelled my $credit line with Home Depot, and am now going to LoewsPlease put your policies online next time, so it is in plain sight! Please tell the sales people on the phone to let customers know the policyThere was no disclaimer on the website at all, and the sales person on the phone didn't say a wordThere was no disclaimer that I could seeGood by Home Depot, hello Loews! And thanks for the lesson!

Ms Russell,Your order has been or is being refunded.Please close this complaint.Thank you,Sherri Allenwww.americanblinds.com

Hi ***I am very sorry to hear that your vertical blind did not arrive at the size you expected it to arriveI can certainly understand your disappointment.When you read the measuring instructions for a vertical blind, it states that for outside mount height, you need to measure for the entire
height you want to be coveredTherefore, the height will include the headrailSo the height is the overall height of the blinds: headrail + vane lengthSo, when ordering a height of 82", the vanes will be shorter than 82" because that height includes the height of the headrail track.Measuring or mis-ordering errors are not included in our Satisfaction GuaranteeWe can only offer you a 20% discount to re-order the vertical blindYou may find better discounts on our site when we run promotional sales! Please consider watching for those sales to replace your blind at a lesser cost.I do understand that no one likes to pay for something twice due to an error, but we provide all instructions needed to help you order correctlyI am truly sorry this happened.All my best,Sherri ***www.americanblinds.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Regards,

Hello Alexandra,I am sorry to hear that you changed your mind on your custom order, and want a refund.All the window coverings offered online on our Web site are custom madeThese products are made to YOUR color and size specificationsThey are not produced until they are orderedThey are not
pulled off a shelf and can be returnedWe would be unable to resell them as they are custom to your windows I am sorry.Once your order is placed and in processing, we are unable to stop or cancel the orderWe are charged by the manufacturer at that point.Please feel free to review our policy on our Web site at any time....www.homedepot.com.All my best,Sherri Allenwww.homedepot.com Tell us why here

Hi ***,I am terribly sorry for the delay and inconvenience you have gone through due to payment of your order with a checkI have reviewed the updated status of your order, and our management team has instructed the manufacturer to move forward on the orderWe have updated the width size, as
you have requested, and we have added 2nd Business day delivery at our expense.I hope this makes up for some of the inconvenience.Once the manufacturer provides an estimated completion date, we will email you with that information, directly to the email address on your order.All my best,Sherri ***www.americanblinds.com

Final Consumer Response /* (2000, 8, 2015/09/14) */
*** ***, owner of the company was not aware of any of my issues until I filed the complaint with the Revdex.comHe came to my house and personally saw what needed to be done and has assured me each concern will be resolvedI would like to give him
that opportunity and ask that my complaint be withdrawnThank you, *** ***

***Thank you for your follow up.As we stated before, the measuring instructions for all of our products are clearly available on our Web site for every customer to review and followThe customer is responsible for the sizes orderedYou are immediately sent an order confirmation to verify that you ordered the correct size needed for your windows/doorsYour call was reviewed and we found that the Design consultant advised you correctly on how to measureThe height of a blind is the overall measurementThis measurement includes the headrail. We can offer you 20% off to re-order the product at a better size, or you can also check back on our Web site as we offer sales each month, and sometimes multiple sales per month.All my best,Sherri ***www.americanblinds.comTell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
This is still not a satisfactory resolution.As per the phone conversation: You stated that you wanted the blinds 1" wider than the trim on each side and 2.5" above the trim at the top. You even mentioned that the current blinds were hanging above the trim and he advised you to measure from the top of that blind to the bottom if you liked that height.That is exactly what I measured - the BLINDS! The louvers (slats) I measured were 82", that is what I orderedThe person I was on the call with specifically did NOT say measure from the track to the bottom of the blindsYour website regularly offers sales of more than 20% off, so why are you only offering me 20%? I would like a refund of at least $to go toward a new set of blinds
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***; their resolution is satisfactory to me

Hi [redacted]!I am sorry to hear that you waited 15 minutes to reach us via phone. Our call volume is very high, unfortunately. Our agents work very hard to provide excellent customer service by phone, live chat and email.Email is the best way to communicate to avoid waiting for service. Our emails are...

replied to within one business day or less! The address is [email protected]  have reviewed your order and spoken with the manufacturer of your 1" fauxwood blinds. The wand length you received (24" without the eye hook--26" with the hook) is the shortest wand the manufacturer has available. They simply do not have wands shorter than that. We can offer you a cord tilter mechanism that you can replace your wand tilter mechanism with. It is an easy repair, and it will take less than 10 minutes per blind. The other option is to cut the wand yourself.Please let me know if you would like to replace your wand tilters with cord tilters. Then please close this complaint.Thank you for your time,Sean [redacted]www.americanblinds.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
I feel I measured the blinds to the best of my knowledge with the instructions that were given to me. I feel the company should take more responsibility in this matter. I believe I should receive at least a partial refund for my order.
Regards,[redacted]

Hello [redacted],I am sorry to hear about the issues with your wallpaper order. We have agreed to provide a refund of $179.92 to you. The refund has been requested and will be applied to your original form of payment within 10 business days.Please close the [redacted] complaint.Thank you,Sherri...

A[redacted]

Hello [redacted]I am sorry to hear that you are having function issues with one of your cellular shades.We record any customer contact we receive about customer orders. There is only one note of contact about order [redacted] and that was on July 13, 2016.Our Customer Service agent,...

[redacted] sent you some trouble-shooting tips to try on that shade. Her note states she instructed you to contact us again if those trouble-shooting tips did not resolve this issue. We had not heard from you after that time.We are happy to have that one shade remade for you. We just needed to be contacted about it.Please contact me at [email protected] and verify the shade that needs to be remade. I will then input a remake order for you. Please include your order number.We stand by our products per our Satisfaction Guarantee, but we must be contacted through proper channels to provide assistance.I look forward to hearing from you!

[redacted]We provide all the same benefits to our customers who make measuring or order errors. We provide a 20% discount to everyone.If our Web site is running a sale that is more than 20% off your product...wonderful! You can save more that way.Again, we provide the same benefits to everyone. It would be unfair to offer one customer more of a discount than another customer.Warm regards,Sherri [redacted]www.americanblinds.com