American Budget Inn & Suites

Message:Dear Revdex.comThank you, I am enclosing via fax a report from [redacted] County Official Notice Letter dated 10-01-one page- A report generated by Department of [redacted] Complaint NO [redacted] that the inspector came and check the room- and did NOT FIND ANY BUGS or as to the customer complaint aboveI am sure the customer is over excited about the situation and our places are safe clean and quite- We always like to have the customer business and we hope you will return to us as we have great prices and clean roomsThank you

Thank you again – NoIn your last letter you said you paid for a room then you went up to look at it? Usually people pay for a room and use it? No You said you look under blanket, now you said you only look at it? You also mention about fitted sheets? So clearly you used the bedNo At 3am as you said you was searching for a room for a long timeYou did use the bathroomYou also said you was upsetSo your behavior to the manager was rude in manner and I was told you was cursing out the manager so he told you he would call the policeThis is what I find, your own words statement do not matchYou have obviously used the room, you do not want to admit, our policy as you was shown no refundWe are sorry we cannot give to you refund as per company policy

Dear Sir, Madam,Whoever Mr [redacted] talked to it was not me#Nothing was wrong with the roomRoom 115, I did check very closelyI found few spot of red stain on the bed spread that I monitored very closely look identical of a red felt pen marker markThis mark did not come out after washing and washing againTHIS WAS NOT BLOOD, inside the bed the pillow cases and the bed sheets had no problem The rest of the room was complete operationalHere’s what happen on my inquiry Mr [redacted] was very rude to the employee, (2) the employee upgraded the room for free (3) the customer is well aware if our pricing, the sign have base rate AND UPIf we were to put all the pricing we would need a very very big signTo remedy the situation I will offer a free night to Mr***Thank you for letting me know

[redacted] **Dear Revdex.com,Thank you for letting us know about Ms [redacted] concernsWe have [redacted] with a different address from [redacted] ***If this is the same person or not? This person from [redacted] stayed, used the bed, use the towels, use the washrooms , used the shower: had garbage in the rooms, and possibly enjoyed her stayThe fact is, she payed which is 68.81+ tax on 4th of July long weekendHer problem is why did she pay total of $Well that weekend other hotels was almost twice moor monies then what we chargeWe are a Budget Hotel and a limited service an our name is a Budget MotelWe do not provide full service or breakfast, we provide basic room with basic amenities nothing fancyOur regular rate for weekend is $But on the long weekend the price goes upLike all the other HotelWe cannot refund any moniesThis person use the room to the fullestThis is like saying I went to see a movie, after the movie was finished, I was not satisfied and say I want a full refundWe are sorryNo refund

I am rejecting this response because:Nobody smoked in the roomThe managers even saw me outside on numerous occasions smokingRun your shady homeless shelter, and if you are not offended by that odor, than I see how you have no issue with the rest of the filth..I however doYou shall never see me or anyone I know or anyone they know within any distance of this rat hole

I am rejecting this response because:My complaint is about the condition of the MATTRESS, the shower door that didn't stay shut, the tv didn't have a remote, and the room was filthy before we stayedI currently live in Los Banos, CA

Dear sir/madam, up on my inquiry with the night front desk officerThe night officer had told me this person came after several hours after checked in and said about a bugThe night manager did check and it was a beatleThat comes from empty land in the back that [redacted] ownsThe night manager explained to customer, and no more was saidThe evening front desk officer rented this roomThey were told no refund can be given this conversation was 5-hours prior to bugWe believe this customer just did not want to stay here, from the few hours after check inFront desk personnel would of changed roomThere are over 100+ rooms on this propertyThis property rent in a month over 1,Room night it is unfortunate we are a budget motel @ budget pricesCost hotels in Modesto are very high prices but we keep our rooms clean, safe and very quite place to stay.Thank you

Dear Sir/madam: you mention on the third line, you paid for a room went up to look at it, atam in the room people normally go to sleep in the roomIt is obvious you must have been in the room for some time, and used the room bed soap towels, bathroomThen you decided not to stay and
complained about there was no fitted sheetSo that means everything was goodThen you said the night manager was rudeIt is obvious to me you and your husband must of threatened the night manager for him to go as far to call the policeHere is what I can do for you next time you come to town we can give you some discount in the room you right and perhaps on availability we might be able to upload the policy is if you use the roomThank you for bringing to my attention

I am rejecting this response because: like I stated in my previous email I went to the room for 2-minutes what can I really do besides go in the room look at the dirty bed and broken heater and turn aroundI did not feel the need to look in the bathroom let alone use anything in that roomAnd secondly both my husband and I were nothing but nice to your manager who was completely rude from the beginning, it was him that started pointing fingers and cursing at my husbandAnd the only reason he said he was going to call the police was because my husband asked for a receipt, what kind of threat could that possibly be from our side? I do not want a discount nor do I ever plan on wanting to stay there ever, I would like a refund and your manager spoken to about customer service that your website says you somehow thrive on

A man came into office on Saturday morning May 16th around 9: or 9:30AM with a squashed bug? I don’t know what kind of bugHe said “This bug bit my yr old baby and said want a full refund of my night that I stayed” I said we have not had any complaints about this room
as we have rented this room everyday, but I will check the roomI came out to go to his room he was talking to a white girl sitting on the ledge of a flower bed for over an hour while I was around this man outside, we do not enter anyone room just like that unless the gives us permission to enter which he did not because he was busy talking to the white girl after he left the roomThe maintenance man was instructed to check out the room for bed bugs but he found NO Bugs in that room and that same room was rented again and did not receive any complaintsNow two days later a lady came to the office in the morning which is Sunday May 16th this is the day night later said I want my monies back or refund and started shouting in the officeThis lady would not let me talk but kept on shouting at me give my monies backI got a bit by a bugI told her let me talk I said a few words and she did not want to listen to me but give me my money backThe man said the little baby got bit the lady said she got bit??? This lady and the baby was not there and the man was talking to a white girl days beforeThis is all I know nothing to me that proved that a bug? Was the reason to give money backThank youPlease note these people are regular customers of this motel

I am rejecting this response because: You have to pay for a room before you see it, yes? So no we did not use itJust because we were looking for rooms does not mean anyone had to use your restroom so don't assumeYour sheets don't fit the bed so it's not hard to see that it's not fitted all you have to do is move one corner of blanket, and once again we did not use itI am months pregnant and was freezing cold I never had attitude nor did I curse, you clearly are a business so you must have cameras so why don't you check them and see how your manager was the one who was rudeI really do not appreciate being told what I did or how I acted and yes my words make sense, maybe you're not reading correctly or choosing what you want to readI clearly can see this is going no where I just hope no one else has to deal with such bad customer service as I can see people already haveAfter researching your hotel I can see all the bad complaints it has, I just wish I had researched it before going there, then again who really researches a hotel at am?

Dear Revdex.comThis man was refunded in total $+ $= $The $was his deposit and $was his room rentThe question is $that was charge as processing fee'sMr*** is a Liar who is not telling the truthWe have footage of him accepting $+ $and there
are very visible sign and on the folio where he sign in uppercase letter say NO REFUNDNo last minute canceled.P.SAttached is his Folio will show you the refund was made on the Bottom of the folio and policy of no refund and he has accepted and sign

I am rejecting this response because: what ever this person response is not right. first of all, he said nothing were on the sheet nor the pillowplease see attachment of one of the photos I toke and show it to the reception disk ladysecond I was not rude to the employee at allI am a business man and I know who you talk to. after she refused to refund me the moneyall I did I asked for the managershe said tomorrow morning at o'clockshe told me the manager is **when I called the second day, a lady spoke to me and said she was the wife of the managershe was very rude to me and hanged up to my facewhen I called her again and telling her why she hanged upshe was rude againI told her that I will sew if you don't get me my money backshe said do what ever you wantand hanged up to my face again with out any respectMaybe they have already done it to other people and that is not righthe is offering me a free nightI don't need it and I will not go again to his motelI am asking for a refund of my money and all the lost and depressionblood is blood and the health department has to do something for itI am there customer and I deserve to be treated rightI don't want them to waste my timeIf they don't want to solve the problem In proper wayI will be filing a claim at the curt. please clean your motel, safe people life. the sheet cost your only $dollar to get new one. like you said you tried hard and you were not able to clean get a new onesee the photo, see the fresh blood on the sheetdon't play arounddon't ignore me like your wife diddon't act like you can't make money way. every day that pass with out a responding from you, I am asking for more damage to meyou are responsible if something happen to meI already scheduled appointment with special doctor and you will be responsible for all the fees and cost. you know my phone number and I can give you my office address you can visit me if you wantstay in business but do business rightthis is America the country that stands besides people right

Dear Sir, Madam,Whoever Mr. [redacted] talked to it was not me. #215. Nothing was wrong with the room. Room 115, I did check very closely. I found few spot of red stain on the bed spread that I monitored very closely look identical of a red felt pen marker mark. This mark did not come out after washing and washing again. THIS WAS NOT BLOOD, inside the bed the pillow cases and the bed sheets had no problem.  The rest of the room was complete operational. Here’s what happen on my inquiry Mr. [redacted] was very rude to the employee, (2) the employee upgraded the room for free (3) the customer is well aware if our pricing, the sign have base rate AND UP. If we were to put all the pricing we would need a very very big sign. To remedy the situation I will offer a free night to Mr. [redacted]. Thank you for letting me know.

Message:Dear Revdex.comThank you, I am enclosing via fax a report from [redacted] County Official Notice Letter dated 10-01-2015 one page- A report generated by Department of [redacted]. Complaint NO [redacted] that the inspector came and check the room- and did NOT FIND ANY BUGS or as to the customer complaint above. I am sure the customer is over excited about the situation and our places are safe clean and quite- We always like to have the customer business and we hope you will return to us as we have great prices and clean rooms. Thank you.

Thank you again – No. 1. In your last letter you said you paid for a room then you went up to look at it? Usually people pay for a room and use it? No 2. You said you look under blanket, now you said you only look at it? You also mention about fitted sheets? So clearly you used the bed. No 3. At 3am as you said you was searching for a room for a long time. You did use the bathroom. 4. You also said you was upset. So your behavior to the manager was rude in manner and I was told you was cursing out the manager so he told you he would call the police. This is what I find, your own words statement do not match. You have obviously used the room, you do not want to admit, our policy as you was shown no refund. We are sorry we cannot give to you refund as per company policy.

I am rejecting this response because:Nobody smoked in the room. The managers even saw me outside on numerous occasions smoking. Run your shady homeless shelter, and if you are not offended by that odor, than I see how you have no issue with the rest of the filth..I however do. You shall never see me or anyone I know or anyone they know within any distance of this rat hole

I am rejecting this response because:he is not telling the truth I show he night worker the bug when it was a live and he said it was bed bugs he say I came in there shouting  at him and that  not true I called and a lady answer I explained to her what happened  she hung up the phone so I came down there I even got picture of the bite and my husband walk to the office but the room was in my name I stood ed at the door and watched him talk to the men next door he never made plains to come to the room I made a police report and all And when I came there I was not shouting ask them to show you the type  they got cameras  the night staff told me he couldn't do any  thing about it cause he was by him self  he seen the bed bug alive to he came with a flash light all the dude keep saying when I came he didn't even look at my bites all he kept saying was there no history  of bed bugs if he was so concerned he would have came right away other then sending the guy to come get the sheets but not the cover or the cover that covers the bed.

I am rejecting this response because:They weren't found upon inspection doesn't mean they don't have them. We inspected the mattress before we slept in it but we still woke up to being bit. Are they saying we are lying?   That also doesn't take away from the fact that room was filthy.  Once again if they were honest & stated the conditions of the room, nothing woild have been signed.

Dear sir/madam, up on my inquiry with the night front desk officer. The night officer had told me this person came after several hours after checked in and said about a bug. The night manager did check and it was a beatle. That comes from empty land in the back that [redacted] owns. The night manager...

explained to customer, and no more was said. The evening front desk officer rented this room. They were told no refund can be given this conversation was 5-7 hours prior to bug. We believe this customer just did not want to stay here, from the few hours after check in. Front desk personnel would of changed room. There are over 100+ rooms on this property. This property rent in a month over 1,000. Room night it is unfortunate we are a budget motel @ budget prices. Cost hotels in  Modesto are very high prices but we keep our rooms clean, safe and very quite place to stay.Thank you