American Classic Motors

Customer bought a set of $Drag pipesCustomer contacted us after days which is outside of our day return policyPipes were clearly picturedCustomer complain was about a weld on the inside of the pipeCustomer had installed and made complain after return periodEven if this was within our return policy it would not be a warranty return because nobody covers what is on the inside of the pipeRaw welds are as part of the manufacturing processThe product would have been covered for days against external blemishes but only if it was uninstalled and not run on the bikeThanks John

All motorcycle parts should be professionally installed and inspected by a professionalThis is understood and would not be stated in the listingIf it would be particularly important when any part is being installed the bolts to the engine or any other mechanical partI own a motorcycle shop and would not install my own partsIn addition we are a reseller not a manufacturer We did not make the partAny issues with defect would be handled with the product manufacturerNo manufacturer covers an item that has not been professionally installedIf I buy a flat screen TV and choose to mount it to the wall myself and it falls off the TV manufacturer will not give me a new TVThey will tell me that I should have paid for professional installationThis is true for any productA reseller has no way of preventing the end user from installing on there own and even if the product suggested professional installation most do it yourselfers would ignore this recommendationWhat seems simple is often notIf a bold is not torque to specification there can be a problem along with many other issuesWe did still offer to take the product back and issue a refundWe would have gladly paid a refund, offered a replacement or a credit towards a different itemAll of these were declined

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:The fitment was not for my application as I stated.They sold me a fender for a smaller tire and wheel combination.They also told me they would refund the full amount and not deduct for shipping or re-stocking Regards, [redacted]

This customer purchased an air cleaner on [redacted] on 2-1-Our [redacted] return policy allows for a day returnThis item was outside of our return period and not installed by a professionalWarranty covers the product only even when installed professionallyThe customer was also relying on an individual opinion as to what went into the engine with no real knowledge of what went in or what caused the problemAny warranty would apply to the item only but because it was not professionally installed it would not be coveredWe did offer the customer a reduced price on a replacement of his choiceThank you, John [redacted] C [redacted] VP American Classic Motors [redacted] ***Zieglerville, PA ***###-###-#######-###-####***@americanclassicmotors.net WWW.AMERICANCLASSICMOTORS.NET

Customer ordered the wrong tankThey called to exchange the tankThe year application customer needed was not availableCompany and [redacted] policy is that if we make the mistake then the customer would be refunded in fullIf the customer orders the wrong product then they are charged a restock fee to cover the original shippingThe listing states free shipping but in reality shipping is not freeThe restock fee is designed to cover the original shippingWe never have a problem taking unused product back but in fairness a seller should not lose money based on a customer mistakeWe all make mistakes of course but the restock is as I said designed to cover the seller against loss for customer errorsWill be happy to offer the customer a discount on a future purchaseThey can contact me directly at ###-###-####Thanks John

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:It's very simpleOf course I am referencing your employeesIt's not a he said, she said - I have clear proof of emails of what was stated to meYour company lied and co-erced me into doing something by lying and saying I would get my money backAnd I referenced other people's feedback to again reiterate that I am not being unreasonable and that I am not just an unreasonable angry customer - you have done this numerous times and the claims are there to prove itI was told to write a positive feedback in order to get my moneyI wrote the positive feedback and then was ignoredI don't understand why you don't understand why I wouldn't want my money backThat is a scam and an immoral way to do businessYou can not tell a customer that in order to get their money back they have to write a positive feedback and then the customer does it, and you all of a sudden ignore me until this Revdex.com complaint comes through Regards, [redacted] ***

Customer was refunded in full through ***The reason customer was charged the additional amount is because the *** were installedI am not sure why customer is upsetThey have all their money and I have a set of used, installed pipes that I can through in the TrashWe do not typically take used exhaust back and the restock fee was more than fairIf I as a customer installed something I would do the right thing and not return themTypically if you don't like something you decide prior to using then itemWith an exhaust nobody wants a used exhaustI am sure ** *** would not be happy if I sent him this exhaust when he purchase a new setSo I have nothing and he has his money and is still complaining to Revdex.com but this is the world we live in nowWe have to take them back because otherwise the customer is upset that we wont take back the used productAlso we risk negative feedbackAgain the customer did a *** dispute and has all of their money and I have a used paperweight for the trashThanks John

The customer was informed about the product fitmentThere would be no reason for us to sell a product to the customer that did not fit his applicationWE did refund the customer minus his initial shippingThanks John

Customer purchased flat black primary coverCustomer was informed that it was a flat black finish prior to purchaseCustomer contacted us after purchase and did not like the finishHe wanted semi glossCustomer was told that we did not have semi gloss but that he could return the product for a
refundCustomer can still return the productThanks John

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
John,If this was anything other than good business practice your responses would be comicalYour first excuse for keeping of my money (so that is not a FULL refund is a full refund) was because of shipping dollarsWhen I pointed out that they were offered with free shipping and that I paid for return shipping you have now changed your storyNow you are saying that the incorrect pipes that I returned were installedI cannot call that anything other than a lieI returned the item because they WOULD NOT FITThey were for the wrong yearThey were opened up and as soon as I looked at the inlet for the muffler I called your business and told Mr T*** that they were for the wrong yearI then ordered the correct set and the originals were sealed back up and shipped back to youI was told during the ordering of the correct set that if I left a positive feedback and you received the incorrect parts that I would receive a FULL refund....that would be in the amount of $not the $that you claim is fullI agree with you in one sense...this IS the world we live inWe cannot take a persons word be it verbal or writtenIt is also troubling in that the person who sits behind the keyboard can write whatever they like be it true or notIf I would have installed the mufflers that would mean that they probably fit and this conversation would not be taking placeYou are also correct in that I would be upset with used parts....but the parts that I returned were not used, not installed, and I doubt very seriously that they are sitting on your desk holding down paperAnxiously waiting for yet another excuse
Regards,
*** ***

Customer ordered the wrong tank. They called to exchange the tank. The year application customer needed was not available. Company and [redacted] policy is that if we make the mistake then the customer would be refunded in full. If the customer orders the wrong product then they are charged a restock fee...

to cover the original shipping. The listing states free shipping but in reality shipping is not free. The restock fee is designed to cover the original shipping. We never have a problem taking unused product back but in fairness a seller should not lose money based on a customer mistake. We all make mistakes of course but the restock is as I said designed to cover the seller against loss for customer errors. Will be happy to offer the customer a discount on a future purchase. They can contact me directly at ###-###-####. Thanks John

All motorcycle parts should be professionally installed and inspected by a professional. This is understood and would not be stated in the listing. If it would be particularly important when any part is being installed the bolts to the engine or any other mechanical part. I own a motorcycle shop and would not install my own parts. In addition we are a reseller not a manufacturer We did not make the part. Any issues with defect would be handled with the product manufacturer. No manufacturer covers an item that has not been professionally installed. If I buy a flat screen TV and choose to mount it to the wall myself and it falls off the TV manufacturer will not give me a new TV. They will tell me that I should have paid for professional installation. This is true for any product. A reseller has no way of preventing the end user from installing on there own and even if the product suggested professional installation most do it yourselfers would ignore this recommendation. What seems simple is often not. If a bold is not torque to specification there can be a problem along with many other issues. We did still offer to take the product back and issue a refund. We would have gladly paid a refund, offered a replacement or a credit towards a different item. All of these were declined.

First and foremost, whether or not parts "should be professionally installed" is no defense for the lack of customer service provided by your company. I was an ASE certified mechanic for over 12 years and Held a Ca. state smog license during my career. I believe I am more than qualified to remove and replace an air cleaner on my own motorcycle. that being said Professional installation when used as a defense against warranty issues NEEDS to be expressed not implied. If you are going to say "I should have known this part needed to be professionally installed" then I retort with "you should have known you were selling me a defective part!!!" I guess I should also expect in the near future you will discontinue the practice of selling parts to any one other than certified motorcycle mechanics because it is implied somehow by your company that only qualified personnel should be installing said parts.
As to your comments about the parts manufacturing defects. you are absolutely correct that is a manufacturer issue however no information was offered to me by your salesman when I contacted your company, and there is none available via the internet either.
As far as your offer to refund, replace, or credit toward another product sir your statements are pure falsehood. This offer was never made. you can continue to try and convince me that it was but it was not. I would have gladly accepted a refund and the manufacturers information so I could pursue this matter with them but these things were never offered to me. the customer service I received was horrible. it started by your sales man asking me " what do you think we should do about this," when I called and explained the problem. He was very short with me indicated there was no recourse for me in this matter raised his voice and had me furious to the point of yelling and cussing at him. See your [redacted] reviews on the internet. there are several other complaints of mistreatment and poor customer service. The only offer that was made during this conversation was (as previously stated)a replacement air cleaner of the same style which I declined.
In closing If you supply me with good valid contact information for the manufacturer and a refund of the sale price of the product I will be satisfied and I believe we can solve this matter. an apology would be nice but I wont push my luck.
Best Regards
[redacted]@[redacted]com
###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:It's very simple. Of course I am referencing your employees. It's not a he said, she said - I have clear proof of emails of what was stated to me. Your company lied and co-erced me into doing something by lying and saying I would get my money back. And I referenced other people's feedback to again reiterate that I am not being unreasonable and that I am not just an unreasonable angry customer - you have done this numerous times and the claims are there to prove it. I was told to write a positive feedback in order to get my money. I wrote the positive feedback and then was ignored. I don't understand why you don't understand why I wouldn't want my money back. That is a scam and an immoral way to do business. You can not tell a customer that in order to get their money back they have to write a positive feedback and then the customer does it, and you all of a sudden ignore me until this Revdex.com complaint comes through. 
Regards,
[redacted]

This customer purchased an air cleaner on [redacted] on 2-1-15. Our [redacted] return policy allows for a 60 day return. This item was outside of our return period and not installed by a professional. Warranty covers the product only even when installed professionally. The customer was also relying on an...

individual opinion as to what went into the engine with no real knowledge of what went in or what caused the problem. Any warranty would apply to the item only but because it was not professionally installed it would not be covered. We did offer the customer a reduced price on a replacement of his choice. Thank you, John * C[redacted] VP American Classic Motors[redacted]Zieglerville, PA [redacted]###-###-#######-###-####[redacted]@americanclassicmotors.net  WWW.AM...⇄

[redacted],  I saw the email and not really sure what you are talking about here or why feedback would even come up. You bought the wrong item and returned it. Why would you not leave a positive review? I am missing something here because if a transaction is closed what would be negative. The fact is that you bought the wrong product. You ignored everything in my last response and just clicked reject. I will keep responding to your Revdex.com responses but the circumstances have not changed. I cant resolve a he said, she said situation. I can tell you what company policy. It is clear that you believed you should be a full refund and that you had no responsibility. You sight everything you believe that my employees did wrong but nowhere do you take responsibility. Let me ask you a question. In buying the wrong product, what responsibility do you have? I know you paid to return it. But should I lose money for your mistake? Put aside the he said she said. For $17 you slammed my company everywhere. This tells me that you would have left me a negative on [redacted]. It also tells me you believe you should get a full refund. So here is what I want. Put aside any he said she said if you want my consideration. Tell me why you should get a full refund and I should pay for you ordering the wrong tank? Convince me. People work hard to make ends meet. Here is your chance. Tell me honestly referencing no employee, why someone else should pay for your error. If you cant do that then convince me how you would have left a positive if I had charged the [redacted] policy restock fee that was 15% plus shipping. The total [redacted] restock would have been nearly $35. I charged you flat shipping. Most would be happy with that. I will wait anxiously to hear back. Thanks John

The fender does fit if used on proper wheel and tire combo. It is designed for a 120 tire on a 21 x 3.5 wheel. Customer stated he has 3 inch wheel which is not wide enough for a 120 tire and would make overall diameter taller. Regardless we issued a full refund minus shipping.Thank...

you, John * C[redacted] VP American Classic Motors[redacted]
Zieglerville, PA [redacted]###-###-#######-###-####[redacted]@americanclassicmotors.net  WWW.AM...⇄

Customer bought a set of $100 Drag pipes. Customer contacted us after 60 days which is outside of our 60 day return policy. Pipes were clearly pictured. Customer complain was about a weld on the inside of the pipe. Customer had installed and made complain after return period. Even if this was within...

our return policy it would not be a warranty return because nobody covers what is on the inside of the pipe. Raw welds are normal as part of the manufacturing process. The product would have been covered for 60 days against external blemishes but only if it was uninstalled and not run on the bike. Thanks John

Customer purchased the wrong mufflers for his bike. Customer became angry with my salesperson and demanded a full refund even though he purchased the wrong item. Customer threatened negative feedback. Customer did receive a full refund less the original shipping charges and the charges to ship back...

to us. Per [redacted] policy we are allowed to recoup these charges in cases where it was a customer mistake. Had the error been ours then we would have paid for shipping both ways again per [redacted] policy. With all of that said I would be happy to work with customer on the price of a future purchase so that they can recoup some of the lost shipping. They can contact me direct at ###-###-####.

I had a positive experience. I purchased a 2012 motorcycle from them and it was much nicer than the description on E-bay said it was.