American Cleaners

I had contracted with this company to do a paver walkway I had some issues with this company beginning work on time and filed a complaint with the Revdex.com because some calls were not returned Once the issue was resolved and they began work the crew was excellent The workmanship was excellent, and we feel we received a quality job at a reasonable price My recommendations to do business with this company would be to get a definitive start date before signing a contract and get a cell phone number for contact I would use this company again

We did the best would the coats, and when she brought this to our attention, we asked to try to re-clean them, but she didn’t want us toIn good faith, we refunded her $

Initial Business Response / [redacted] (1000, 6, 2016/02/16) */ Contact Name and Title: Customer Service Contact Phone: XXX-XXX-XXXX Mr***'s slacks were misplaced at our Hampton locationOur policy to compensate a customer for a "lost" garment is after daysMr [redacted] was very patient in waiting and we appreciate that greatlyUnfortunately, the slacks were not recovered Our Customer Service Manager contacted Mr [redacted] to discuss reimbursementThrough discussion, it was determined that the entire suit needed to be replacedIt is customary to ask for a receipt on any garment with value over $so we can compensate accordinglyMr [redacted] complied and provided a receipt from [redacted] dated 12/01/in the amount of $ Our company uses a chart from the American National Standards Institute to determine life expectancy and value of garmentsIt was determined that Mr [redacted] suit has a 30% replacement value due to the fact that it is a year old suit with a life expectancy of yearsDue to the fact that it was in good condition, we offered a 50% settlement in the amount of $ Mr [redacted] refused and said he would pursue other means of action We are still willing to settle for $ Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/02/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept the response for the simple fact that this is not a situation where prorating the cost appliesI use the " Book of Common Sense & Decency" which states that if I were to break or lose something I would replace it If I accept the money offered, then I will be out $of my own money to replace the suitI am not trying to replace a tire on my carI am being penalized for something I did not have role inAmerican Cleaners should be fully responsible for full replacement costI did not lose the pants that match the suit coatI went there for a service, they screwed up, make it rightHow about finding the original pants, then this would be done

It was the American Cleaners on [redacted] ***, University City, MO There customer service department called me after I took the sweater back up to their locationI don't remember the name of the woman who called me from American CleanersI do have photos of myself wearing the sweater before it was shrunk that I can provide but I don't have them here at workThey are on my computer at home

We would like to apologize to Mrs [redacted] for the frustrating situation We agree to compensate Mrs [redacted] in the amount she requested and will mail her a check at the address listed.We recommend to all our customers to keep the care labels because the information on them is important to the dry cleaner Some of our customers cut off the care labels, mark them with a Sharpie to identify what they go to and keep those care labels in a plastic bage and bring them in when they are getting the drapes or bedspread cleaned Normally, an all-cotton comforter could successfully be wet cleaned or dry cleaned

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would like to add that the process was extremely elongatedWhile American Cleaners eventually fixed the problem it took a week and a half during which time they had my pantsThe process was not at all clear and, knowing that I was annoyed by the incident, no one from American Cleaners management staff has never contacted meThat is regrettable Sincerely, [redacted]

12/14/2017: Mediator emailed consumer for update.12/14/2017: I never received the results in hand, but was told that by a representative of American Cleaners that they received themIt was apparent that the garment was not treated/cleaned properlyIt appeared that the suit pants (which were Dry Clean Only) were in fact laundered (the representative from American Cleaners said that"there was no chance this would have occurred") or treated with water that combined with the dry cleaning process ruined the pants and caused them to shrinkAmerican Cleaners and I settled on a monetary award that they paid to me alreadyBut I can tell you that I will never patronize American Cleaners ever again.Regards,***

Complaint: [redacted] I am rejecting this response because: I don't feel comfortable accepting the response until they have refunded my moneyI returned the sweater and then was told I would have to wait to hear back about whether they would refund meOnce I have the money I will gladly resolve the complaint Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to my sweaterWhile the response is acceptable, I do not feel the complaint should be closed until I receive compensationI have returned the sweater to American Cleaners but have not received compensation as of yet Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 8, 2015/10/27) */ First and foremost, we would like to apologize to Mr [redacted] for any inconvenience he has experiencedOur seamstress' require a clean garment to perform any alterationsIf a garment is brand new with the tags still attached, we will waive the cleaning feeOtherwise, dry cleaning must be completed before the garment is altered Our employees are trained to inform our customers of this procedure upon drop off of the garmentThey are also trained not to quote a price for alterations, due to the various number of alterations that can be performed Mr [redacted] should have been informed that the sport coat required cleaning prior to alteringHe also should not have been quoted a price for the alteration, as they do vary WE will be more than happy to send Mr [redacted] a check for $to cover the extra cost he incurredAgain we apologize for any inconvenience Respectfully, Customer Service American Cleaners

I requested a quote from Amsted to build an addition on our homeWhen Amsted called back a few days later, I was initially told that an initial consultation could take place a month later at the earliest due to a sudden influx of demandI agreed that this would fit our timeline
However, I was then asked to disclose the other builders/contractors I was to obtain other quotes fromI simply mentioned that we are obtaining quotes from other reputable companies that have been in business for or more years, and that I failed to see the relevance in providing the actual names of the other companiesAmsted explained that their pricing would be impacted by the competitors I selected to provide quotes!
When I repeated that I did not see the relevance in providing the names of their competitors we were obtaining quotes from, Amsted decided that they would not consider my business
I'm quite surprised at the unprofessional way in which our request for a quote was handled by Amsted

Complaint ID ***We contacted *** *** of AME Power after receiving his complaint and have come to an amicable resolution to this matter. Thank you, MrGeorge S*Vice President & COO

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 15, 2016/02/22) */
He wasn't satisfied with my offerI did offer him a $credit, which was more than he paid to get them cleaned, but he didn't want to accept thatI can't give him cash backI didn't see the shirts and asked him to bring them back in so we
could fix the issue, but he wouldn't bring them back in

Due to the jacket being cleaned multiple times and her having it for a while, material breaks down over timeI did explain that to herI had her send it here to see if we could fix it, but by looking at I did not believe it was repairableIf she can find someone to fix it, we will be happy to pay
the bill

We are sending this customer a check by mail for the amount agreed to during a recent phone conversation between the customer and our customer service representative
Thank you

Our Customer Service Manager had spoken to Mr*** on February and had agreed to a settlement amount regarding his lost shirt. After receiving your letter yesterday, Feb 20, informing us of his complaint dated Feb 13, we are happy to settle for his requested amount of $40.00. The
check will be mailed Thursday Feb 22. Thank you for your assistance in this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
As I mentionedThey play with marketing resultsNot one good leadIts a total scamI even had to cancel the number because of all the scamm calls
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2014/06/12) */
Aloha and to whom it may concern,
We at Adon do our best to accomidtae our clients needsIn response to *** formal complaint we would like to mediate and remedy the issue
In defense of Adon we would
like to take this time to respond and share our side
Homeowners *** and *** received a Proposal on June 13, and signed proposal acceptence on June 14, Permits for a new phtotvaltic and meter upgrade where pulled 06/18/and executed in Invoices where followed and broken down by deposit, completion and permit closure ( 50% upon signing of contract, 40% due on completion of work and 10% upon completion of CCH inspections.) As of January 20, *** and ***s Photovaltic system has been in Technical review and then approved and executed on 03/24/Since I opperations support new with company I apologise if Adon had drop the ball prior and would help resolve her issue at the best of my abilityAdon has been in contact with *** since March of Per *** request to monitor her system through *** (this is optional to customers only per their request they will receive a personal login)We then Generated a user login and password for her useShe also requested cleaning of panels Adon immediately sent someone out to wash and clean her PV systemWith in the process our Tech whom was working wih *** parted with the company and we assumed this was completed*** then contacted us again which we promptly replied and apologise for any miss understandingAdon emailed *** once aagin explaining *** "Alternate power systems" and if she needed any furture help we would be glad to assist her needsWe where under the empression she was happy and needed no furture asistanceIn June of we received a formal letter of complaint with your company "Revdex.com" indicating we have failed to meet Mrsand Mr*** needsWe have emailed her and called but no repsonse, Its seems we are playing tagJune our Tech decided to nolonger wait and knock on her door to help *** with understanding monitoring her system and was informed by Mr*** *** is out of townAdon Tech Team informed Mr*** system is up running perfectly fine, left a business card and told Mr*** upon *** return please have her call us to schedule an appointment if she still needs some assistanceI have attached all emails and service call form for your review and hoping to have this complaint nuld and issue remedied as its our goal to ensure every customers satisfaction
If you have any questions please feel free to call our office at *** and ask for Solar operations
Sincerely
Adon Operations Support Team
Initial Consumer Rebuttal /* (3000, 7, 2014/06/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes, I was successful in login into ***, but I don't know how to interpret the solar graphI requested this help and was told that someone knowledgeable would teach me how to interpret the solar graph via email, which I have not receivedAn on site visit was not expectedI also emailed ADON that I would be away from home for weeks during which time an on site visit was made and not appreciated or productive
I mentioned a "revolving door" syndrome in my initial complaint in which the "ball is dropped." We have had several experiences when the contact person is no longer employed by ADONSome situations are: I have called to request a "paid in full" statement necessary for tax purposes and was told that the accountant is new and the statement is forth comingYes, I expected the solar panels to be washed because it was almost a year since it went up and the connect person agreed that it was necessary...I believe this contact person is no longer with ADONIn December, of this project, a new electrician was hired and by January, he was no longer employed by ADONThis "revolving door" left us wondering what's next and who would be coming to our doorAssumptions were made which did not "connect the dots" including us and so we were left time fleeting and wasted
I believe we have done our part and ask that ADON complete their end by teaching me how to interpret the solar graphI regret doing business with ADON
Final Business Response /* (4000, 9, 2014/06/20) */
Aloha and to whom it may concern,
Please see additional emails in regards to Case #*** *** *** our Lead Tech has been in close contact with *** also physically met with *** to go over PV Monitoring trainingI hope these emails help we will also give a discount on her finally billingIf you have any questions please contact me via email
Mahalo and have a great weekend
***
Final Consumer Response /* (2000, 11, 2014/06/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
As stated, ***, ADON's Customer Service Manager, came to my home and had a training session on the monitoring system with meHe also answered my question re: why electricity failed when power was interruptedI am able to contact him for future concerns/questionsI am satisfied with the resolutions

Case# *** (***)- *** ***Dispute Resolution Dept.:To insure items given to our seamstresses for alteration or repair are sanitary, it our long standing practice to require all non-new items to be cleaned by us. Our counter clerks explain the repair cost will include the price of
cleaning plus the cost of repair. If the repair cost is unknown at the time of the drop-off, the clerk will mark the customer receipt with the cleaning cost and will call the customer later with the cost of repair and for approval to proceed. As Ms*** indicated, her claim check had been marked and she was contacted later with additional cost of the repair. The clerk received approval from Ms*** and the cleaning and repair were completed. It is only reasonable we should be paid for the service rendered. Each customer is important to the company. To repair the relationship, I hope Ms*** will accept a $gift certificate good toward any of our services at any of our locations. Respectfully, American CleanersCustomer Service Department