American Community Management, Inc.

This company is the absolute worst to deal with when it comes to getting something fixed for a homeownerThere is a lot of pointing fingers as to who is to blame for the job not getting done and yet they consistently still do not get the job doneThey have so many excuses as to why this hasn't been done and love to throw everyone else under the bus except themselves but still minimal actions get takenThey blame the vendors or state someone was waiting for me to get back to them, all accusationsI have had a roof leak since before Halloween of The leak was reported to ACM before 10/by Mark the owner of *** ***ACM took over our property on 11/1/11/I emailed ACM as I had heard nothing from anyone, so I emailed them regarding the work order that was supposedly issued as well as a name change I had requested11/- they responded only to the name change portion of the email so I responded back requesting the information about the work order for the leaking roof on the same day11/I got the following response: This email will confirm that a work order has been entered for roofThe work order number is * ***Please allow time for the vendor to have this work completedIf this is considered an emergency work order, the vendor has been notified accordingly and will be out there ASAPIf this work order is seasonal or may require parts, etc., please be advised that it may take time accordingly to complete itIf you should have any further questions, please feel free to contact me again, or call Customer Care at 1-*** Monday through Friday from 7am to 7pmOne of our representatives will be happy to help you11/- sent the following response: I am hoping to have this done sooner then laterThe roof has leaked to ceiling and wall and there are bubbles on both nowI do not want standing water to create mold and especially with it being in my kids roomThis is the 5th time I have had roof issues and the 5th time I am having to get drywall done in my condoCan you please let me know what roofing company will be doing this and when I can expect them?
11/- Their response: Thank you for contacting ACMIn regards to your roof ACM will be contacting you to schedule appointment and advising you when they will be out to your location11/17: I sent the following message via email - This has been two and a half weeks since you were notified and I still have nothing done, not even a scheduled appointmentIf I don’t have at least the roofing company out here within a couple days, I’ll hire my own, get the drywall fixed and send the billIf a lawyer needs to be involved then I will do that as wellI’ve been patient and nothing is happeningThis is the 5th time I’ve had to deal with something like thisI have children that have a room with bubbles from waterIf mold is there, a bigger action will be taken11/20: last response: I just wanted to follow up with you and let you know that I am waiting to hear back from the property managerI have sent a follow up request to them and will update you once I hear back!
11/28/- Since then I have sent more emails and heard nothingMark just reached out to me via phone and he stated he did not even know a work order was createdHe stated he only got assigned the property on 11/17/and this must have gotten lost in the mix up He finally found it on the bottom of the stack and does not know what is going on with itHe is going to look in to as wellFinally in early December I was able to get a scheduled appointment with a vendor to come look at everything on 12/22/from 8am-12pmAt 11:I called the vendor and they stated they did not have anything scheduledOn 12/23/they came out, looked at the issue and stated they already knew what needed to be fixedThey were there for all of minutesI got an email this morning 12/28/17, stating approvals were still pending, but I had received a call yesterday that everything got approvedNow I have to wait until mid January to see if the roof can be fixed, but based on Chicago weather that will be interestingThen the roof has to go through testing and make sure the leak is truly fixed before the interior will be doneUnfortunately I have had to consult with an attorney as I just keep getting safety responses and still nothing has begun to get fixed

ACM Community Management allegedly serves as a condominium management company In my opinion, they should not be allowed to engage in condominium management because they do things and take actions, and inaction that are not to the benefit to keep an association healthy As a professional broker, I get called on in all types of situations, including short sales and pre-foreclosures To date, I got my license in 2002, I have not met a more obstructionist management companyI got hired by the sellers amidst their dispute with them over them raising their association fees on their two bedroom/two bath basement unit to higher that a top floor bedroom bath unit The sellers evidently disagreed and for a while, paid the same amount as they before The ACM took action an took control of the unit Well, the tenants of my client, who I eventually met showed me pictures of how a broken pipe was coming down like rain in the unit It was not coming from the unit itself so they called th

Complaint: ***
I am rejecting this response because: this needs to be expedited to someone who is capable to resolve issuesI've been at the board meeting before, which was totally waist of time.
1.please provide the disclosure where it was disclosed to me that your maintenance person will be performing inspections at my personal property on a yearly basis2.if not able to provide the above, please expedite my request to the person who is capable to resolve this issue ASAP!
Sincerely,
*** ***

ACM has neglected several attempts to act upon disputed charges and continues to insist charges are valid Communication from ACM has been non-existent, as they always ask for the best number to be reached an have not in the last months

I paid my bill $and send a letter it says no late fee ,then they send another bill for me to pay $
I paid my dues and they ask for more, I got zero services form them
they doing nothing to my house ( I have a single family home)
I asked to fix the potholes in front of my house or to fix the circle curve ,but they said that is not their job
They want money for doing nothing and they want late fee after they said no late fee
I want to know what are they doing for the money they getting every year

Initial Business Response /* (1000, 5, 2014/11/21) */
Contact Name and Title: *** ***, President
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@acmweb.com
Dear ***, We agree that this is not a valid chargeIt was for unit ** not **
I received the following response from our
customer service team: "She emailed *** on Nov (last week), *** responded to her that she needs to verify whose lock was drilled out and will get back to her*** emailed *** LXXXXX ( vendor who drilled the lock out), but he didn't talk to her about it until last night's meetingHe did confirm at last night's meeting that he wrote it wrong on his invoice and it was unit ** not ** I am reversing the charges from her ledger and we're sending an apology letter today."
I'm so sorry about the aggravation that this has caused you and should you have any additional questions, please feel free to call
*** ***
XXX-XXX-XXXX

I am very unhappy with ACM, the manager does not call back, I deal with her secretary who in turn is leaving request to maintenance crew who in turn are not calling me backI am speaking with ACM at least twice a day now for two weeks with no resolve
*** ***
*** *** **
*** *** Il

We are having a landscaping issue that has not been resolved I have contacted acmweb by phone and emails numerous times with no callback or email This issue has been going on for over months
Issue: I have sent acmweb picture of our bushes in our patio growing almost to the roof of the building and no reply/email from anyone
I did see the landscapers outside and asked them to please cut our bushes, I was told once ok, and never happened Then another time I asked the landscapers about it again and I was told that their boss told them not to cut our patio bushes

AMC is acting as a property manager for Remington Trails condominium association, where I own a rental unit *** ** *** *** Round Lake, IL)
ACM failed to properly update my mailing address in their system when I notified them of address change, over three years agoMy correct mailing address is: *** ** *** *** *** Long Grove, IL The address that ACM had entered in their system and used for all property related mailings was: *** ** *** *** *** Skokie, IL
All mail and from AMC to me have been returned to them for the past three years, and I have not received any communications from themIn addition, ACM has failed to contact me over the phone to inform me about returned mail or any other property related issueTherefore, I was not aware of missing proof of insurance for the property and/or any fines assessed because of the issue In addition, my account was placed in collections by AMC without trying to make reasonable attempts to contact me by phon

[redacted]
We had issued a work order to the landscaper in early August to do this work. Each time they have gone out since, the crews have forgotten to take care of this.  We have expressed the Association's frustrations with them and they have stated that they will be out by no later than...

Wednesday, Sept 7th to do this work.Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
However, this business is very unprofessional regarding phone and email responses. They promise to call back or send a technician within two hours but no one calls back and no one shows up. They left me without the heat for Thanksgiving holiday weekend. They couldn’t provide the date when the heat was back on. Very unacceptable and very unprofessional. They should make sure that each apartment has heat issue resolved after they shut down the heat for several days. 
Sincerely,
[redacted]

ACM has spoken to a board member to gather some information. It appears that on Monday evening, 09/28/15, the Board President and
Vice President, got into a verbal argument with Ms. [redacted].  The board member contends that Ms. [redacted] attempted to drive on the
driveway/parking lot that...

had been seal coated earlier that day.  The board member also contends that she
asked the Ms. [redacted] not to remove the tape blocking off the driveway entrance as it
needed another 30 minutes to dry and a verbal altercation broke out between the
3 individuals.The police were called and a report was filed. This was a fight that broke out in the evening on the property over parking.  ACM does not know the facts of what actually transpired nor is it ACM's role to mediate arguments between owners and board members.ACM takes direction from the elected board and their vision for the community.  Any homeowner that would like to have an input in the management of the community or to participate in the process is encouraged to attend board meetings or run for the board.
Thank you.

Initial Business Response /* (1000, 5, 2014/04/02) */
Dear [redacted],
I have reviewed the email that my firm sent to your landlord. I agree with you that some of the statements used were unprofessional. This has been addressed with the specific Property Manager involved. We will also...

discuss professionalism in our communications at our next staff meeting.
Respect is a very important value for my company and I'm very disappointed that ACM did not uphold in your situation. My sincere apologies.
[redacted]
President
Initial Consumer Rebuttal /* (2000, 7, 2014/04/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for addressing this matter. I appreciate that you responded in a timely fashion.

ACM's contract with the Association is for administrative services, not physical repairs at the property. 
Please refer to the response from the previous two (2) complaints from this homeowner.  This is an issue between certain homeowners and the board of director of their...

community association, not ACM.  ACM has passed on to the board each and every communication from the homeowners.  We have assigned a new manager to the account who is attempting to mediate this issue between the parties but in the end ACM can not issue work orders at this community without board approval. As the complaint mentions, this matter is already in court and hopefully there is a resolution soon.

American Community Management has failed to uphold their property maintenance responsibilities as agreed to contractually with my development's homeowner's association. Getting the company to approve and dispatch landscapers to initiate minor front lawn repairs has been a two-and-a-half week ordeal. So, far, five phone calls have been placed and no action has been taken. No decision maker, i.e. property manger has taken any interest. In the past, nearly two months were needed to obtain a final denial of property tree trimming request.

If you are considering ACM for your next development maintenance contract, please be advised of these typical response/service time frames for your homeowners and think hard before you contract for their services. The company will definitely accept payment, but is highly unlikely to fulfill their contractual obligations to your homeowners in a timely fashion.

ACM does not reply to emails and does not take interest in Homeowner's concerns. Extremely poor management and leadership at ACM.

Initial Business Response /* (1000, 5, 2015/01/06) */
Contact Name and Title: [redacted], President
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]
The Association does have an agreement in place for snow removal. The vendor was contacted yesterday and informed us that they...

would be out today if the snowfall exceeds the minimum requirement per contract.

Initial Business Response /* (1000, 5, 2014/02/26) */
Contact Name and Title: [redacted], President
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@acmweb.com
This case has been filed against the wrong company. We are American Community Management, DBA ACM Community Management located...

in Downers Grove, Illinois. There is another company called American Community Management doing business in Maryland. Their website is: [redacted]
My firm does not manage the property in question.
Thank you
[redacted]
XXX-XXX-XXXX

Dear [redacted]
This is a reply from your communities property manager:
This is not within ACM’s control to remove these charges.  I did explain that to her and gave her appeal to the Board to review last Thursday.  They denied removal of the charges until the...

unit is inspected.  That is their process.  I also invited her to come to the meeting to discuss with the Board.  She did not come.I let her know the above and did explain that this is a Board decision – not ACM.  She will be credited once the inspection takes place and will not be charged for 1 year after.   This is the same process that all 336 owners have – even the Board member whose family has multiple units.  It is in place to try to keep their water bills and ultimately their assessments down. 
I recommend she come to a Board meeting to discuss the matter with the board and if needed, the board could provide her contact information for the Association's attorney.
Thank you.