American Consumer Credit Counseling, Inc.

This was refunded for the customer: ***

Revdex.com:At this time, I have not been contacted by The Frog And The Princess regarding complaint ID ***.Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:It is not true that I was provided tracking information a few days agoI was provided with tracking information today that I can not authenticate.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

This was refunded in full in July: 07/**/07:23:AM

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have contacted this Company from website info: *** *** *** *** ** *** by email twice & by phone timesOn 11/**/I purchased a wall poster on line & paid with my credit cardI had ordered for a Christmas giftA week prior to Christmas I called for updated delivery statusI was told on the phone it would be shipped out immediatelyIn January,I called because I did not receive shipment and I now wanted a refundI was told by Kate that the refund would be processedI filed a claim with you on this approx2/*/I received an email from The Frog and the Princess stating my order had been cancelled and my credit card would be refunded $As of today 2/**/my credit card has not been refundedIn that email I was given a contact of *** *** which came back to my inbox undeliverableMy desired outcome is to receive my $refunded to my credit card.
*** ***

This recorded call has been reviewed by both Quality Assurance and the Counseling Department Manager and corrective action has been taken with this representative. We regret the negative experience that this client had and we have reached out to the client and set up a time to review her
financial situation and offer further assistance. This is an isolated incident and in no way represents the overall service of the organization, which is a 501(c)nonprofit, a member of the National Foundation for Credit Counseling, maintains an A+ rating with the Revdex.com, and has been in business years. ACCC strives to offer outstanding service through our budget counseling session which is provided at no charge to consumers. There is no incentive paid based on the outcome of a session and counselors are trained to provide the same quality session to every consumer who calls. Viable options to pay off debt are discussed, and if appropriate the Debt Management Plan is reviewed. ACCC is proud of the fact that our fees are among the lowest in the industry which benefits our clients. If the consumer would like to discuss her experience further, she may contact the Quality Manager at *** or ***

Revdex.com:At this time, I have not been contacted by The Frog And The Princess regarding complaint ID ***.Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Hello, we have a replacement shipment being issued for you as per your last conversation with our customer service, so we will recall the replacement and issue a refund for you, I apologize for the issue

We responded to a email days ago and did not receive a response from the customer, this was our response: Hello I was forwarded a email you sent regarding you refund. It was absolutely processed I just checked the receipt and it left out account and should have been posted to your account already. We have no control over when your credit card or bank credits your account, have you contacted them? Please let me know if you would like us to call as well I would be happy to and let me know if you need the last four numbers of the card it was posted back to.If the customer would like to respond to our email after she checks with her bank, we will be happy to assist her. Below is a copy of the return and we will email another one to her now: ***

Customer advised us via email that she did a chargeback on her purchase, we will approve the refund through the chargeback as her bank will credit her card.

We have been communicating with this customer, and did not get a request to cancel, just a request to update the tracking, which was sent to her from our warehouse several days ago, we reshipped this for her internationally at our cost: ...

[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Please check your tracking here:[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 This Company "never" refunded my money for two month's. I  filed a dispute with my bank, my bank credited the $90 to my account last Friday.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

I am so sorry for the confusion, this was refunded for you as it is on backorder.

We are sorry to hear that Mr. [redacted] is not satisfied with the services he received.  Mr.[redacted] participated in a free counseling session with a certified credit counselor on June 20, 2016.  During that recorded call he did in fact choose to enroll in the Debt Management Program,...

which would have saved him money with his current creditors.  He gave us permission during that recorded call to begin the program, including withdrawing his first payment and notifying his creditors of his wish to participate in the program, starting July 1, 2016.  Confirmation of all enrollment details are repeated at the end of each call requiring the client to verbally agree to all the pertinent information including acknowledging permission to begin the program on the start date selected. Clients have the right to cancel the program at any time and for any reason without penalty.  However, Mr. [redacted] did not contact us until July 6th, 5 days after the program started. ACCC promptly refunded his payment.  Regarding account closures, that function is not controlled by ACCC.  The creditors are responsible for closing his accounts.  We spoke with Mr. [redacted] at the time after a manager reviewed his recorded call.  We explained the situation and and he seemed to understand this.  We have not heard from Mr. [redacted] since July 2016.  Upon receipt of this complaint, we reached out to him twice with no response.  If he would like to call us, we are available to discuss any issues that he has.  We can be reached at [redacted] and he can speak with either the Client Service Manager or the Quality Manager.