American Consumer Credit Counseling, Inc.

We processed it, it should hit your account by Friday

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

The client was contacted immediately and we provided the needed information for which he was grateful.  Although this was an unfamiliar request to the counselor, the issue should have been escalated to someone in management.  ACCC will always strive to work with clients to accommodate...

their needs when it is something within our power.  Moving forward, all counselors have been advised of the proper way to handle client requests when there is no specific process in place.  All complaints can be escalated to the Quality Assurance Manager if the client is not satisfied.

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not received the refund yet. When the refund has been completed I will consider this complaint resolved.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Both orders were refunded in full on Dec * & *:
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[redacted]
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[redacted]...

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