American Eagle Outfitters

[redacted] ,I received a phone call from American Eagle today and was able to resolve the issue.Thank you for your help, [redacted]

I have forwarded [redacted] complaint to [redacted] ***, which handles AE's credit cardsThey will reach out to her to help resolve this issue

Hello, I’m sorry to hear you are dissatisfied with the jeans you purchased this past FebruaryIn order to issue a refund to the debit or credit card used for the purchase, the store would need the receipt and that specific card; otherwise, an AE gift card is issuedI am aware that you spoke with one of my corporate team members on 10/15/and she offered to send you a prepaid return label to send the jeans to our corporate office for evaluation, however you declinedShould you change your mind you may contact us back and we can send one out for youThank you

We would like to apologize for any miscommunication cause by our promotionAEO ran two different free gifts withpurchase promotionsThe first was for AEO merchandise; all customers who spent a minimum of $dollars in AEO merchandise received a complimentary selfie stickAerie, our women’s intimates’ line offered a free tote as their free gift with a $purchaseAfter reviewing your purchase, we’ve verified that $was spent in an AEO items (the AEO Floral Stitch Tote Bag)and $worth of aerie products were purchase in order [redacted] The qualifying threshold for each free gift was not metAEO understand this to be a poor experience and has issued a complimentary aerie tote to the mailing address associated with this grievancePlease note the promotions could not be combined

Hello, I’m very sorry to hear of your dissatisfaction with your purchaseAccording to the notes our representative placed for our warehouse on order number [redacted] , 12/7/17, you were returning the jeans because they were stretched out and appeared to have already been worn and to please issue a refund upon receiving the returnThe same representative also noted your AEO Connected account on the same date that you received two damaged pairs of jeans and were very unhappy, so she issued two free jean credits to your accountI do see those credits were received as they were used on order [redacted] placed on 12/11/I do apologize for any confusion or miscommunication when you called the second timeTo earn free jeans through our AEO Connected program, you must purchase five qualifying styles (clearance is excluded) to earn the free jean creditWe do have a lot of seasonal associates, so the person you spoke with may have been confused about your inquiryYour order has been transferred to your local USPS with an estimated delivery of 12/15/or 12/16/The USPS tracking number [redacted] I hope you and your family have a wonderful holiday!

Hello, I’m very sorry for your experience at our Trumbull Shopping Park locationI will share your concerns with our store operations and marketing departments so they may consider possible designs for new signage that may reflect the in store promotions more clearlyI do not know the exact style your son was purchasing, but denim and some styles of pants are often excluded from additional clearance discountsAgain, I’m very sorry this was not a positive shopping experience

Due to an overwhelming demand from customers, we ran out of stock of the cozy and moccasin boots that were on clearance and are no longer available As an apology, American Eagle previously sent an email with a 25% coupon that expired January 11thIf you did not receive that, we would be glad to honor it toward your next order, as well as free second day shipping; we have noted order [redacted] , with this informationPlease call ###-###-#### (hours a day, days a week) and an agent will be glad to assist you in placing an order We are very sorry for any disappointment and inconvenience that this may have caused

First, we would like to express our disappointment in your recent store experience At American Eagle Outfitters, our business is built around our commitment to service We strive to train our employees to always conduct themselves with the utmost consideration for our customers and to provide the highest level of customer service Based on your recent experience, it is clear that our objectives were not executedPertaining to your order, when items from an in-store order are canceled, a check is generated as a refundWe apologize for that information not being properly relayed to youChecks generally take 3-weeks to processIf you would prefer to be refunded to a credit/debit card, please contact our corporate office at 1-888-307-3672, so that we may take care of that for youWe sincerely apologize for the issues that occurred hope this information resolves the problemThank you for contacting American Eagle Outfitters

Hello, I’m very sorry for your experience with this purchaseWe do utilize inventory from our warehouses and all stores, so orders may be shipped in multiple packagesIt is stated in the ae.com order confirmation email that some items may be shipped separatelyI have issued a refund for the package you did not receiveYou will receive an auto generated email from ae.com for the returnPlease allow a minimum of 3-business days for the refund to post to your accountPlease note for any future orders shipping to this address that are not received, but are confirmed delivered by our carriers will not be applicable for a refund

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12535676, and find that this resolution is satisfactory to me Regards, [redacted] ***

We were disappointed to learn of your recent experience with one of our customer care representativesAfter pulling the calls on 10/20/at 5:22:AM, 5:38:AM, and 6:02:AM, we’ve verified our agent (***) provided frank information throughout the callsDuring the early mornings, our call volume is low and as a result there are fewer agents on the floor Our agent tried to place an online order, while price matching all wanted merchandiseHowever, the call escalated when one item was out of stockAEO has issued a 40% off certificate to the email address associated with your AEREWARDS loyalty account so you may purchase a comparable item at your convenience

American Eagle Outfitters would like to apologize inadvance for the delay affecting this orderAllorders are subject to a verification processThisis a process used for all customers whose financial institutions have policesand/or laws in place that prevent them from releasing information forverification purposesPer our records, not all the necessary documents werereceived in the first email to process this orderAs a result, we requested thedocuments once moreUltimately, all required documents were received and sothe order was approved When the verification process was completed,all available items were shipped on December 5th Theverification process is meant to protect our customer’s security and preventany unauthorized activity from occurring with your cardWe offer our sincereapologies for any inconvenience causedPer the tracking information associatedwith the order both packages were delivered on 12/8/and 12/9/

Hello, I’m very sorry for your entire experience regarding this orderI have reviewed all communications with our customer service team to obtain more detailsIt is my understanding that you received the bulk of the order, retrieved from a UPS Access Point location, but some items were missing from this shipmentMay I please have the names, style numbers and sizes of the items that were not included? You also stated in your correspondence that you did not receive the three items that were delivered by your local USPSIs this also correct? Please respond with all requested product information to [redacted] My name is Amanda and I am the only person that manages this contact platform, so I will be the one to receive your email to assist with further resolutionThank you

We sincerely apologize for any confusion that occurred with our saleAny advertised sale on American Eagle's website is automatically in American dollarsAny conversion rate is equal to the amount in USD, so you are receiving the USD sale priceThe price of $CAD is a conversion rate, but is equal to $USDWe hope this explanation is helpful in resolving the issueThank you for contacting American Eagle Outfitters

I was NEVER contacted by UPS concerning this matter! I initiated all contact, starting on Friday June 5th, at 7:17pmI made an outgoing call to ###-###-####, and was on the phone with a UPS rep for over minutes explaining that I had not received EITHER packageI am fairly certain the call was recorded and should be listened to by UPSI then called again on Tuesday June 16th, at 7:50pm and spoke to a rep who advised that UPS made a decision regarding my case and that I would need to contact American Eagle directly to get the status because "that's how the contract works between our companies"Again, that call should be recorded and pulled for reviewI have already received compensation from American Eagle for one of the packagesIf both packages were delivered at the SAME time on the SAME day, how it is possible that I would receive one and not the other? I hate to repeat myself, but I never advised UPS or American Eagle that I received either packageAs far as UPS' new initiative to reduce send agains, that is not my concernIf the driver had a concern about the area he was delivering to, wouldn't it make more sense to leave notice of delivery so I could arrange for the packages to be safely retrieved? Instead, he came back the same day, left the packages, along with a notice saying he'd be back the following business day for a second attemptI have provided dates and times for my calls placed out to UPSI would like to know how and when they contacted me to follow upI have attached the InfoNotice that was left on my door stating why the packages could NOT be leftI am simply asking to be compensated for the packages I never received

We apologize for the quality issues you had with our productYou may return the jeans to any American Eagle store for a refundWe have located the order from which you purchased the jeans, and have noticed you were already emailed a prepaid label to send the jeans back to our warehouseIf you have not received that label, please check your spam/junk foldersIf you choose to send the jeans back, our warehouse will be glad to issue an exchange if the products are availableWe hope this aids in resolving your concernsThank you for contacting American Eagle Outfitters

so will you please help me out now that PayPal denied the claim

My complaint was not only about AEO having trouble with Paypal but also that they are selling items on their website that they don't in fact have availableAfter learning that they didn't process my first orderI called in and the items I had ordered were no longer availableDuring that time my order was still in processWhy would they sell the items that I had purchased if my order was still "in process" with paypalAs well the second time I called and ordered different items since they sold the items I originally wantedthey again didn't send my complete order saying that items I had ordered were no longer availableWhy do they have items on their website and allow people to purchase them if they are not available???

Due to an overwhelming demand from customers, we ran out of stock of the cozy and moccasin boots that were on clearance and are no longer available As an apology to you, our loyal customer who didn’t receive the boots, we are providing a 25% off coupon toward your next purchase, which will be received through email We are very sorry for any disappointment and inconvenience that this may have causedWe also would like to apologize for any issue with our customer service representativeUpon further review, we have found that you were provided with up-to-date and accurate informationWe sincerely apologize for any confusion and hope this response aids in resolving the issueThank you for contacting American Eagle Outfitters

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I did receive the refund despite paying fees for over draft charges which could have been prevented if she would have faxed the paperwork to the bank like she said she would doI never received any further communication from Ashley, which is completely unprofessional For those reasons you have now lost a customer who had frequented your stores often However, if AE's approach is to lie to their customers, than I will be taking my business elsewhereIf she would have bothered to have followed up to let me know the refund would take longer and she was not able to fax the documents, this could have been worked out However, she did NOTHING she said she would do with ZERO follow-up Regards, [redacted]