American Eagle Outfitters

Hello, I am very sorry to hear of your dissatisfaction regarding order [redacted] and the technical errors that occurred when you were trying to place your orderOur promotion at the time your order was placed is stated below, directly from a promotional email distributed by our marketing department We are more than happy to assist you with replacing the order with the promotion and complimentary two day expedited shippingPlease note this promotion was NOT valid on clearance denimAs stated in the terms and conditions, it applies to regularly priced merchandise onlyI have noted your original order, if you should choose to replace your order with this promotion, please give us a call at your convenienceBeginning February 10, at 6:00am EST through February 13, at 3:00am PST, take 25% off your AEO® jeans purchase when you buy qualifying pairs of jeans, 30% off when you buy qualifying pairs of jeans, or 35% off when you buy or more qualifying pairs of jeans in select AEO stores and at ae.com®All prices and/or promotions at ae.com® and aerie.com are reflected in USDYou must enter the following discount code JEANS in the ae.com shopping bag to receive discountDiscount applied at registerDiscount applies to AEO Jeans merchandise costs only, not tax and shipping & handling costsThis discount is not redeemable for cash, nor is it applicable toward previously purchased merchandiseThis discount offer cannot be combined with other discount codesValid for AEO branded merchandise onlyNot valid on Aerie® merchandise, clearance merchandise, Tailgate, AEO APT, or on Gift CardsExcludes 3rd party merchandiseDiscount promotion and associated terms & conditions subject to change at AEO's sole discretion© AEO MANAGEMENT COALL RIGHTS RESERVED

Revdex.com: I checked the AEO account myself and it appears that the issue (complaint ID [redacted] ) has finally been accurately resolved [redacted] ***

We apologize for the issues you have had with your orderUnfortunately, the item greatly exceeded our expectations and sold out before we could accommodate your purchaseSince it it was a clearance item, it is no longer availableHowever, we would be glad to offer you a discount and free second day shipping toward your next orderYou may place an order over the phone by calling ###-###-#### (hours a day, days a week)Please provide the associate with your original order number ( [redacted] )Again, we sincerely apologize for any inconvenience

Hello, I’m very sorry you were disappointed with your experience regarding this orderWe are able to cancel orders placed with standard shipping within one hour of order placement, but regrettably orders placed with expedited shipping may not be cancelled in our systemI do apologize for this inconvenience, as well as the information provided by our representative that the order would not be processed until April Orders may still be pulled for processing the same day they are placed, but for guaranteed same day shipping, orders must be submitted by P.MESTFortunately, our warehouse was able to process and ship your order for delivery on April 21, but this may not always be the caseComplete details for shipping time frames and guidelines may be found in the Help section of our website, or by visiting the link providedhttps://www.ae.com/content/help/shipping-handling

Hello [redacted] , I am so sorry for your experience regarding order [redacted] and the fact that the situation has escalated to this level, as a refund should have been issued for the damaged products since a claim was opened by UPSI was able to review previous correspondence with my team and have issued a refund to the order for the following merchandise: AEO Crew Jegging Sweater-Olive, AEO Crew Jegging Sweater-Holiday Heather Brown, AEO Sateen X Jegging-Smoked Gray, and AEO Sateen X Jegging-Berry Jam I have also noted this order to honor a 25% discount and complimentary two day expedited shipping on a future orderTo redeem this discount, please contact ###-###-#### (24/7) to place your order; please reference order [redacted] when callingAgain, I’m very sorry for this experience and sincerely hope you will continue to elect to shop with American Eagle Outfitters in the future

Mr [redacted] also sent an email to our Board of Directors on December 18, 2016, which was forwarded to me for resolution on December 19, I issued a refund to Mr [redacted] 's original order due to the package being lost in transit and sent an email to Mr [redacted] to apologize for his experience and asked him to please contact me for assistance with new order placementMr [redacted] called me the afternoon of December 19, and I replaced his order with the same promotional pricing and expedited shipping to ensure the package is received in time for ChristmasThe package is currently in transit with an estimated delivery date of Wednesday, December 21, 2016, by the end of the dayI also advised Mr [redacted] he may contact me directly should he need assistance in the future

We were disappointed to learn of the recent poor shopping experienced with American Eagle OutfittersAfter research, we’ve verified that the order was canceled because the items would not be restocked Unfortunately, we currently do not offer an auto-generated email for canceled merchandise; this is a service we are working on offering in the futureAEO would like to apologize for our failure in this instance to deliver the experience we have traditionally providedPlease note that you were not charged for the three dresses, as they never shipped We have refunded the cost of shipping ($20) and tax ($1.66) back onto the original method of payment We are very sorry to hear of the frustration you experienced speaking with our online representatives It is our goal at AE to make sure your online ordering experience is hassle-free and pleasant As such, we will initiate additional coaching and training so that your next experience will be at the level you have come to expect since you have been such a loyal customer for years Consequently, because we value you as a great customer, we have mailed out a discount coupon to the shipping address listed on the online order You are welcome to use it for a future online order or in-store purchase.Again, we do sincerely apologize for any frustration or misunderstanding this matter has caused

We have noted order number [redacted] and you shall receive 50%off clearance items and complimentary 2nd day shipping on a futureorderPlease contact our customer service team at (hours aday, days a week) when you are ready and a representative will be happy to assistyou place the order with the appropriate discount

Hello, I’m sorry you did not receive your package from order [redacted] I have issued a refund for the missing itemsPlease allow 3-business days for the refund to post to your accountWe do ask you to consider shipping to an alternate address in the future, as AEO will no longer be liable for shipments confirmed delivered to this address

Hello,I have issued a refund to your order for the two packages confirmed delivered by UPSPlease know we are unable to issue refunds for any future orders shipped to this address with confirmed delivery by our carriersPlease allow 5-business days for the refund to post to your accountTell us why here

Hello, I’m very sorry to hear of your dissatisfaction with your purchaseSome of our pants and jeans are designed with an unhemmed cuff, so that may be part of the design of the styles you purchasedHowever, the belt loops should not have ripped as you describedI do apologize the store was not accommodatingIf you would like to send the pants to our corporate office we would be happy to assist youPlease include your receipt with the returnPlease also obtain tracking information from your chosen carrier for the returnOur corporate mailing address is: American Eagle Outfitters

B While I appreciate the apology, I've received the same computer automated apology about times already, word for word Also, while the $gift card is nice, I would have saved more than that with the items that I wanted to purchased had I been able to purchase them at the advertised price

We sincerely apologize for the issues you had with your orderUnfortunately, the item sold out before we were able to ship it to youThe item is still out of stock for the size you wantedIf the item is restocked, you may call ###-###-#### and an agent will be happy to replace your order, honoring the original price of $that you would have paidWe hope that this response is to your satisfactionThank you for contacting American Eagle OutfittersWe greatly apologize for the inconvenience

After research we’ve verified that the gift card issued wasa fair market value for the items mailed to AEOAmerican Eagle Outfitters addsmanufacturing tags to all products with the year and month of manufacturingPerthe tags associated to the jeans mailed to our corporate office, the jeans wereabout 2-years oldAny merchandise received associated with a quality issue, theitems are mailed to our quality team in NYC for research/testingOur quality teamdetermine that the damage associated with Mr***’s garments were not aquality related issue, but a result of wear and tearThe team noted the jeans were all different style women’sjeans, from three different vendors with damage in the same areasTheydetermined the damaged was caused by women’s heels getting caught in the samearea of the jeanAs a result of these findings we are unable to replace the jeans

Hello, I’m sorry for your experience with this orderBecause there have been previous claims of non-receipt to this address with confirmed delivery by our carrier, we are unable to issue a refund for this purchaseGoing forward, we recommend selecting an alternative address as your shipping destination, such as a UPS Access Point or your employer/place of business

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Hello, I’m very sorry you did not have a positive experience at our Woodland Mall locationYour complaint has reached our corporate officeI have personally followed up with the district manager based on the comments you providedWe discussed how your experience could have been better handled and I provided coaching tips for the associate you interacted withWe strive to provide Customer First service and we want everyone to feel welcome and comfortable in our storesI’m so sorry this was not the case in your experience and I can assure you we are working with the team at this location to improve our mission

We apologize for the inconvenience and erroneous information on the order adjustmentA refund of $was credited to you on Nov 26, for the difference in pricingAny refund may take 3-business days to reflect in your accountWe hope this has helped to alleviate the situationThank you for contacting American Eagle Outfitters

We sincerely apologize for all of the issues you have faced while placing your order, and the delay in receiving some of your itemsWe are making sure the t-shirt you ordered gets mailed out today, so that you can get that as soon as possibleUnfortunately, the body spray gift sets were canceled due to them being out of stockIf you would like to pick out some other items, we would be glad to order them for you with free overnight shipping and a 30% discountTo place a new order, you may call our customer service line and provide them with your order number, so they may help you place an order

Hello, I’m sorry for your experience with this orderWe have confirmed delivery with UPS and have noted that you filed a dispute with PayPal for the chargesBecause of these two factors, we are unable to issue a refund