American Equipage, LLC

This is a veteran owned business and customer called when store was closed for the weekend and for veterans dayHe was called the next day and we were told he had already charged his card back thanks

Customer was informed that item was discontinued and refundedPlease remember it takes some time to show up on their credit card statement

Hello, order was shipped tracking # [redacted] UPSChristmas rush slowed some shipping downbut order shippedthanks

We had emailed you letting you know that this item was on back order until November 12thbut never heard back from you Please let us know if you want a refund or wait for the back orderthanks,

Customer was informed and refunded in a timely mannerhere is the transaction # for the refund processed on the 19th of Julyplease check with your cc company [redacted]

Customer could have asked for a refund at anytime and we would have gladly given him the refund ,but he had already filed a charge back

Hello, sorry for the delay our internet has been down due to a storm here however We have talked with the customer a few times and she wanted to return a leather vest that she had for well over days and our return policy clearly states that if over days it cannot be returned or refundedShe has even admitted that she saw the return policy We offered her a credit to get something else which she has not done Our policy clearly states the day return policy on all leather goods

Customer was informed of the back order status, and was fully refundedPlease check your CC statement

this customer was refunded We did communicate with her as she wrote in her note ., we had responded and she has been fully refunded, sometimes refunds take up to a week to show upthanks

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowAmerican Equipage had noted that the address does not match what they have The order number is correct and the address given for [redacted] is the address of my housemate I usually receive my mail at the PO Box I gave but [redacted] and I do live at the address given If anything is sent there I will receive it If American Equipage wants to use this address for sending the refund they are free to do so However, I would prefer not to formally close this matter until they verify that this will be the case Please let me know if there is any other information they require from me Regards, [redacted]

Hi ***, you have already been fully refunded, please check with your credit card companythanks again, ***

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is somewhat satisfactory to me I don't believe for a second that this business really tried to contact me via email to refund our money as I checked my spam folder and there is zero response Their story about records being purged after days doesn't line up either as I pursued a refund way before that period This is a shady business with shady practices and it takes filling complaints with [redacted] and the Revdex.com to get issues resolved Did they refund our money? Yes If it is acceptable is borderline and they need to 100% change the way they do business Regards, [redacted]

Customer has been fully refunded for a back ordered pair of boots.Sometimes the Credit Card companies take a cycle for this to show.thanks again, ***@AMEQ

You were refunded but sometimes it takes time to go. through here is your transaction # ***. thanks,

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

This customer was refunded here is the transaction # *** $Refund Approvedthanks

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Refund issued todayThank you
Regards,
*** ***

Order has already been refundedWe always inform customers of back ordersAn email was sent indicating thisNonetheless we are sorry for any inconvenience

I have reviewed the response made by the business in reference to complaint ID ***,
and find that this resolution is at present satisfactory to me. However the fact the company failed to respond to emails and I only received a reply after they were contacted by Revdex.com makes me wary of this businessThe matter will remain active and should not be be closed until I am in receipt of the goods which I have paid forRegards,
*** ***

We had emailed this customer because we needed his address confirmed in order to send him a check as our system purges all information for their protection and we must have been spammed but we emailed again and got through and he sent us his address and we sent the check right outWe have
sent him a check # *** and have taken care of itthanks