American European Travel, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
I confirm that the amount of $1,383, which I paid American European Travel for the trip, has been issued to my credit cardI also understand that by stating that "any further costs regarding this trip e.gtravel insurance and connection flight will be reimbursed as fast as possible," the company has reviewed my request of refunding related expenses and agreed to the payment
Should any further contact with American European Travel be necessary, I will contact ** *** directly
Thank you for your help in resolving this matter.
Sincerely,
***

Revdex.com:
At this time, I have not been contacted by American European Travel, Inc. regarding complaint ID ***
Sincerely,
*** * *** ***

Revdex.com:
At this time, my complaint, ID *** regarding American European Travel, Inchas been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by American European Travel, Inc. regarding complaint ID ***.Sincerely,*** ***

Dear ** ***
I am *** from the Accounting Team of American European Travel, Inc
On behalf of our management, please accept our apologies again for the whole cancellation problem and most of all, about the patience that we asked from you
I can understand how much trouble the problem must have caused and how sad and angry you must have been
In the meantime you have been noticed by my colleague that the payment was made on June **,
Again, we are very sorry and wish you all the best
Sincerely
*** ***
***
*** *** *** ***

Dear *** ***
I am *** from the accounting team of American European Travel Inc
Regarding your refund I would like to inform you as follows:
You issued a chargeback in the amount of $2,which we accepted immediately in order to rush the refund
processAfter a certain dispute time your credit Card will be credited with this amount
The remaining Balance will be paid on April **, as guaranteed by our ManagementYou have exchanged e-mails with ** *** regarding this matter
Once again we do apologize for all the Trouble we caused and do thank you for your Patience

Dear ** ***
I am *** from the accounting team of American European TravelOn behalf of the team of American European Travel I would like firstly to apologize for any inconveniences that occur as a result of your cancelled tripThe cancellation of your trip is a
disappointment for us too, we would have much more liked to welcome you as one of our satisfied travelling customers
Regarding your refund status I would like to inform you as follows:
On April **and **, you issued chargebacks in the total amount of $1,which represents the trip cost and which we accepted immediately in order to rush the refundPlease be aware of a certain dispute time before your credit card institute credits these amounts
Any further costs regarding this trip e.gtravel insurance and connection flight will be reimbursed as fast as possible
Once again we are very sorry for the trouble
Sincerely,
*** ***
***

Revdex.com:
At this time, I have not been contacted by American European Travel, Inc. regarding complaint ID ***
Our credit card company has now withdrawn the funds from American European, but we need to wait days (until the end of August) to have the funds This does not include the reimbursement for the travel insurance that they claimed they would pay
Sincerely,
*** ***

Dear ** ***
I am *** from the accounting Team of American European Travel
On behalf of American European Travel I would like firstly to apologize for any inconveniences that occur as a result of your cancelled tripThe cancellation of your trip is a disappointment for us
too, we would have much more liked to welcome you as one of our satisfied travelling customers
Regarding the status of your refund we would like to inform you as follows:
On April **, you issued a chargeback in the amount of $1,181,which we accepted immediately to rush the refundPlease be so kind as to issue another chargeback in the amount of $ which would be the fastest way to get the remaining balance back
** *** *** who was supposed to travel with you also issued two chargebacks in the total amount of $1,on April **, which we also accepted immediately to rush the things
Please be aware of a certain waiting time before your credit card institute credits these amounts
Once again we are very sorry for all the trouble
Sincerely
***

Dear *** ***
My name is *** and I am from the accounting team
of American European Travel Inc
On behalf of our management, please accept our apologies again for the whole cancellation problem and most of all, about the patience that we asked from you
We would like to tell you today that the refund of $3,has been processed as followsOn Jan *, we refunded the hotel upgrade of $In the meantime you have issued two chargebacks that total $2,which are due on March **,
We are sorry that the trip we offered you in April was not convenient but If you would trust travelling with us in the future, we would be more than happy to help getting the best available deal that we can offer for youJust contact us directly

Dear *** ***
I am *** from the accounting team of American European Travel
On behalf of the team of American European Travel I would like firstly to apologize for any inconveniences that occur as a result of your cancelled tripThe cancellation of your trip is
a disappointment for us too, we would have much more liked to welcome you as one of our satisfied travelling customers
Regarding the status of your refund I would like to inform you as follows:
On May*, you issued two chargebacks in the total amount of $4,which represents the total trip costsWe accepted the chargebacks immediately to rush the refundPlease be aware of a certain dispute time before your credit card institute credits these amounts
Once again we are very sorry for all the trouble
Sincerely,
*** ***
***
*** *** ***

Revdex.com:
At this time, I have not been contacted by American European Travel regarding complaint ID ***
Sincerely,
*** ***

At this time, I have been contacted directly by American European Travel, Inc. regarding complaint ID ***, however my complaint has NOT been resolved because:
[Your Answer Here]Correspondence has been e- mail that they are working on it.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
At this time, I have not been contacted by American European Travel, Inc. regarding complaint ID ***.Hi
9.5pt;">***, I have not received my money. Any help from the Revdex.com would be greatly appreciated. Thanks
Sincerely,
*** ***

Revdex.com:
At this time, I have not been contacted by american european travel regarding complaint ID ***
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

At this time, I have been contacted directly by American European Travel, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:...


[Your Answer Here] I was contacted by the company via email on May [redacted] that stated they would refund via my paypal account and that it would take 2-3 weeks.  As yet I have not received a refund.  See copy of email below.  [redacted]
?
Thank you for your email. In this case we have all information from you. The accounting department will work on issuing your refund. Please note it might take up to few weeks until all clients receive their refund.
With kind regards,
Your AET Team
Customer Service
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Become a fan of American European Travel, Inc.
[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by American European Travel, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

At this time, I have been contacted directly by American European Travel, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:
The company continues to e-mail me with "they are working on the refund", but I have never receive the $2,580.00 that they owe us.  They even took the time to fed ex next day a copy of an email they sent me stating that they are working on the refund.  Could they just not have put a heck in the fed ex and not wasted the money to send me a message I already received.  Seems like they are stalling and I am extremely concerned that we will never get our hard earned money back from this trip.  I continue to e-mail twice a week to check the progress.  It has been since March **, 2014 trip cancelled and they have had our money for 6 months prior the trip.  We are unable to book a new trip, as I need to get my refund to do it.  very displeased with the way this company handles their clients, which are the heart of the existence of their business. 
still awaiting the balance of my refund. 
 Sincerely, [redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
 
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by American European Travel, Inc. regarding complaint ID [redacted].Sincerely,
[redacted]