American European Travel, Inc.

Revdex.com:
At this time, my complaint, ID [redacted]regarding American European Travel, Inc. has been resolved.
(By clicking "OK", your complaint will be closed as...

Resolved.)
Sincerely,
[redacted]

At this time, I have been contacted...

directly by American European Travel, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:
since April 2014, they have sent virtually the same response eleven times in answer to my repeated inquiries, the latest, posted below, was dated 11/*/14 :Dear [redacted],Thank you again for your email and please be assured we regret thisunpleasant situation very much.We would like to settle this issue as soon as possible.Your expenses related to the cancelled trip will be reimbursed by ouraccounting department.Some individual cases are still being processedUnfortunately, we cannot yet give you any more exact details of the timingof the refund transfer.Please direct all your inquiries regarding refund status directly to us viaemail: [redacted].Make sure to specify the booking number in any communication with AmericanEuropean Travel.We regret this situation very much and sincerely apologize for theinconvenience.Don’t hesitate to contact us for any of your questions regarding your refundstatus.  With kind regardsYour AET TeamCustomer Service[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

At this time, I have been contacted directly by American European Travel, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:...

The company has not responded.  my last inquiry to them asking for an update was May *, 2014 after receiving the below email on the [redacted].  They just keep sending the same email with no dates or any further information.  I am worried that there will never be a refund. 
 
WHEN IS MY REFUND GOING TO BE PROCESSED? I NEED A DATE
[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
 
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by American European Travel, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I filed a complaint against AET (ID#[redacted]) and on May [redacted], 2014 I received a response from the company in which they agreed to my claim and pledged to reimburse my expenses. I took it in good faith and assumed the case was resolved.
However, no reimbursement has been made yet. It's been over four months now and I can't seem to get a straight answer from the company or even a single contact person to handle the case.
My question to the Revdex.com is the following: Is there anything else I can do to have this dispute resolved?
I appreciate your help.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by American European Travel, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I believe that this response occurred ONLY because our credit card company intervened on our behalf disputing charges made to our account for unsatisfactory delivery of service.  At no time did we EVER receive communication by email or phone from American European Travel regarding the cancellation of our trip or instructions as to how to get a refund.  This happened twice: when the April[redacted] trip was cancelled and my husband was told only after calling the company 6 days before our departure and again on an April[redacted]  opportunity to travel to Milan (we agreed to participate in the same trip offered ten days later).  For the April [redacted] trip, we emailed several times inquiring as to the trip's status.  We never received a response. Three days before the scheduled trip, my husband called and was told the trip was cancelled (again due to lack of participants) and we must not have been home the previous week when they called. We have voice mail and no message was received. They were apologetic and stated we would receive an email  regarding the cancellation and instructions on how to get a refund.  This email never came to us.  Again, when our credit card company heard the story, they successfully intervened on our behalf.  Our disappointment in having had a trip we planned for cancelled, does not compare with our disgust with how this company chooses to deceive its customers.
 
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by American European Travel, Inc. regarding complaint ID [redacted].Sincerely,[redacted] The [redacted] of the American European Travel [redacted]...

[redacted] has not replied to any of my e-mail. [redacted] has not responded either. Last week, the small claim court has granted the decision in my favor. The company has been advertising in The New York Times, believing  by association they are legitimate but it seems to mislead the consumer public.[redacted]

Revdex.com:
At this time, I have not been contacted by American European Travel, Inc. regarding complaint ID [redacted].
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by American European Travel, Inc. regarding complaint ID [redacted].Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]While I have been contacted by this business with the promise that my refund will be sent to me within 5 business days I have not as yet received the refund. Only after the refund is received will my complaint be resolved.  [redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: In May 2014 I completed payment (by credit card and personal check) for a trip to Italy and France, schedule to depart on 10/*/14. through American European Travel, inc. in New York City. The trip included two guests and myself, all at my expense. The total cost of the trip, with supplements, was $5167.08. The trip included airfare, via Turkish Airlines, and all hotel accommodations and meals, ground transportation and guide services. On 9/**/14 I inquired via telephone as to why I nor my guests had not yet received e-tickets and ID badges. I was informed that the trip had been cancelled for "lack of participation," i.e. not enough people had signed up for the trip. Inasmuch as I was calling AET and not the other way around, I asked when they were going to inform me of this, as the departure date was less than a week away. I was told that I had been informed by e-mail. Totally false. Thus began an exchange of emails between AET and me. I was given the option of another prepaid trip or a full refund. I opted for the refund. Between early October and late November in the exchange of emails I was led to believe that the refund would be paid, via [redacted], into my bank account. I provided AET with all the bank information required. Up until the end of November, most of the e-emails I sent asking for updates on the status of my refund request were answered with messages that eventually began sounding like stalling tactics. AET's bank was in [redacted], which I was told slowed the process. The final email I received from AET informed me that the refunds were being determined on a "case-by-case" basis, and thus the delay. After that AET totally ended all communications. Further emails from me went unanswered. I registered a complaint with the New York State Consumer Protection agency in early December, and only today (2/**/15) I learned that AET had failed to reply to several letters sent to them by the agency and that the case has been turned over to the New York State Attorney General's office. I have also learned from the travel insurance company with which I took out protection policies for my guests and me that if AET is in bankruptcy, there is a possibility that some or all of the refund would be covered by them. However, although AET is not a member of Revdex.com, I am filing a complaint with you with the hope you could provide information regarding the status of AET, and if the company is still operating, that your intervention would possibly move the process along to a satisfactory conclusion.Desired Settlement: That I receive a full refund of the $5167.08 I invested in the cancelled trip. I am not seeking any interest on the withheld money for now over 4 months.

Consumer

Response:

At this time, I have not been contacted by American European Travel, Inc. regarding complaint ID [redacted].Sincerely,

Review: Last February we (6 of us) booked a tour to Turkey from American European Travel departs Nov. [redacted] returns Nov. [redacted], it was confirmed. Total prices were fully paid. Today I received a phone call from them and stated that the trip is cancelled, eight months after booking, two days before departure - 6 people's vacations were ruined. Beginning two weeks ago, we had been following up with them and requesting the traveling packages and E-tickets, and we had been told that they're having technical error in their booking system and will forward to us by Friday or on Monday. We were even told by [redacted] on Nov. *, 2013 that aisle seats have reserved for us!!! They lied and dishonest. They should not be in business. Please help us to have a fair and quick settlement, compensation for our pains should be included. And most important is to let people know that this is not a trust Company.Desired Settlement: Refund-Check

Business

Response:

American European Travel Inc. totally understands the frustration about the cancelled trip and the inconvenience to wait for the full money refund. A large explaining statement has been provided to Revdex.com in order to clarifiy what caused the trip cancellation and also to explain what the compensation offer is apart of the full refund for all paid money.

The reimbursement process is a manuall process and all provided receipts have to be checked for accuracy. We are sorry this process takes in parts longer of what our initial idea was. Please be assured that we are working with full efforts to insure a fast and efficient handling of the situation. We are asking customers to provide bank details including SWIFT code in order to initiate a fast wire transfer. [redacted] is another fast and efficient method to agree to in order to get the money back either as credit (bank account) or credit with your credit card.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Apologize for the late response, I was travelled to Hong Kong from Nov. [redacted] to [redacted] and just got back to US and now catching up with my emails (did not have computer with me in HK). Please re-open this case.

I was able to have my Credit Card Company (visa) to charge American European Travel back for the 70% ($3,634.00) of our payment to them, but unable to get the refund of the 30% ($1,558.00) down pay since it was from last February. I had provided AET for my bank account information as requested on Nov.**, 2013, but now they 're asking for the bank's SWIFT Code. I'll get the code from my bank on Monday and send to them.

At this time I think and would like to believe they're trying to buy times and delay our refund further. Why didn't they ask this information from the beginning? They're very tricky.

Please help me to speed up the refund process of $1,558.00. Thank you.

Sincerely,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted]

My name is [redacted] and I am from the accounting team of American European Travel Inc.

On behalf of our management, please accept our apologies again for the whole cancellation problem and most of all, about the patience that we asked from you.

We totally understand that we ruined not only your vacations but your friends’ vacations , too.

This whole situation has been very unacceptable for all of us at American European Travel because our customers are treated with respect and we want to serve them right.

Again, we are very sorry and would like to inform you that refunding of your trip costs has been processed as follows. You have already issued a chargeback in the amount of $1,817. We transferred the remainder of the trip costs including fees and compensation to your account on March **, 2014.

If you need a bank transfer statement please contact us directly.

We wish you all the best and if you would trust travelling with us in the future, we would be more than happy to help getting the best available deal that we can offer for you.

Consumer

Response:

At this time, I have not been contacted by American European Travel, Inc. regarding complaint ID [redacted].

I have been writing to them weekly about the refund of the 30% deposit in the amt. of $779.00, booking # [redacted]that we paid to them February, 2013 and as of today I have not received the reimbursement.

Sincerely,

Review: 1. In April of 2014, we paid a deposit of $487 for 3 in our party for a land tour of Turkey with American European Travel (AET). The land tour was scheduled for October ** through ** of 2014. These dates were later changed by AET to October 11 through 18.

2. We purchased 3 international flight tickets from Los Angeles to Istanbul and back, based on the revised travel dates.

3. We also purchased domestic flights for additional travel on October 19 from Istanbul to Kayseri based on the ending date of the land tour.

4. AET cancelled the land tour and notified us by email on September [redacted] This cancellation was made final by [redacted] Blank on Oct. [redacted] As a result of this cancellation, we had to make our own arrangements for touring Turkey. One important change was that we had to book an extra flight from Antalya to Istanbul because this return leg was included in the tour package that AET cancelled. We need to fly back to Istanbul to connect to the flight described in item #3 above. The cost of the additional flight is $398.42.

6. We have asked for a total refund of $900.42. This includes the $15.00 fee that my bank will charge for an incoming wire transfer.

7. [redacted] has been promising to reimburse our losses since October *, but as of today the refund has not been received.Desired Settlement: American European Travel should immediately refund the full amount of $900.42 as stated in our complaint. We have been waiting for a refund since October *, 2014.

Review: Booked a travel package to Turkey way back, I think, between Feb & July 2013, found their ad enclosed in the LA Times. Paid full on Sept ** 2013 but was charged twice same thing with my sister whom I'm travelling with. They reimbursed us after complaining. Our trip is from Nov * - **. I received an e-mail from them on Oct ** saying that we will receive our e-ticket with flight and time schedule not until Nov * (2 days before our flight) due to technical error. Come Nov *, received an e-mail saying that they have to cancel our flight due to "unexpected software problems which caused overbooking situation". Could you imagine 2 days before our flight...I already filed for my leave at work and packed my stuff....I was emotionally and mentally all set for this trip....looking forward for this vacation. First of all, they should have everything set-up at least a month before the trip with complete flight information......they waited for the last minute until they send e-mail to everyone involved. This is very unprofessional.......it seems like we're dealing with a fraud in here. They probably used our funds first for something else. After calling them several times and asking to speak to their manager, I was told she is out of the country and that the staff cannot decide if the interest for my credit card, which I am demanding for reimbursement, will be reimbursed. This kind of business should be stop/closed before they continuously ripped off people.Desired Settlement: I want the charges be refunded ASAP to my credit card including the interest charges in my card; a complimentary service for the inconvenience; and a phone call from the manager. I also want this company to be penalized for the way they run their business. It ruins people's vacation plans and time off in the office. Hope to hear from Revdex.com the outcome as soon as possible. Thank you.

Business

Response:

American European Travel Inc. totally understands the frustration about the cancelled trip and the inconvenience to wait for the full money refund. A large explaining statement has been provided to Revdex.com in order to clarifiy what caused the trip cancellation and also to explain what the compensation offer is apart of the full refund for all paid money.

The reimbursement process is a manuall process and all provided receipts have to be checked for accuracy. We are sorry this process takes in parts longer of what our initial idea was. Please be assured that we are working with full efforts to insure a fast and efficient handling of the situation. We are asking customers to provide bank details including SWIFT code in order to initiate a fast wire transfer. [redacted] is another fast and efficient method to agree to in order to get the money back either as credit (bank account) or credit with your credit card.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Review: We are due to depart for a Turkish tour on November [redacted] and cannot get any confirmation that we are booked on Turkish Air. When we call the airline they tell us we have been cancelled. We are fearful we are victims of a scam and will not be able to travel to Turkey. We are elderly and cannot absorb such a monetary loss. Y[redacted] which is odd since their customer service will not answer our repeated calls for assistance.Desired Settlement: We want the tour and plane tickets promised, as we are packed and ready to travel.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: American European Travel has had muliple fliers in the local papers for trips with very reasonable rates. In Jan 2013 I signed up and paid a deposit for a Nov * trip to Turkey. They say that you will get your air ticket 7 to 10 days before the flight date. There is no contact from the company in between except that they took the final payment in August. I called several months ago to get info on the flight itinery which they did give me a place to find this but also said some would email me the info. I did find some generic info and then I found the flight times through the airline site. The hotel info just sites the city, not a specific hotel. I never got a ticket 7 days before the departure date. I called and was told there is a computer problem and I would get the ticket 10/**. Each time I called this week, they promised I would get the tickets in a certain time frame. It never happened. When I asked to speak to a [redacted], the response was she was in a meeting. Yesterday I was told the tickets would be here this AM and call if I do not get them. I called and they was told I understand why you are upset and I will have someone call you immediately. No one called. I called this afternoon and was told an email went ou this AM. I said I did not get any email. She asked for my email address and said they had the wrong one (even though I had gotten a confirmation email in Jan). I said I am tired of the lies and then she said the trip was cancelled and I will have them send you the email. Besides the fact that this company has had my money for all this time, I have bought things specifically for the trip. It also has been a waste of time preparing for the trip, scheduling a pet sitter and preparing to get to an airport 1 hr away. The uncertainy of when I was actually leaving and whether the trip was reputable has been stressful. Added to this is the disappoinment that I will not get to see Turkey at this time. I want to write this to warn other people and support a previous complaint. I think that this company may not have the money to cover there obligations and let it go to the very end before letting us know. From the previous complaint, they did not have a hotel room one night.Desired Settlement: I want a refund and interest for the time they have had use of my money.

Business

Response:

American European Travel Inc. totally understands the frustration about the cancelled trip and the inconvenience to wait for the full money refund. A large explaining statement has been provided to Revdex.com in order to clarifiy what caused the trip cancellation and also to explain what the compensation offer is apart of the full refund for all paid money.

The reimbursement process is a manuall process and all provided receipts have to be checked for accuracy. We are sorry this process takes in parts longer of what our initial idea was. Please be assured that we are working with full efforts to insure a fast and efficient handling of the situation. We are asking customers to provide bank details including SWIFT code in order to initiate a fast wire transfer. [redacted] is another fast and efficient method to agree to in order to get the money back either as credit (bank account) or credit with your credit card.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

After I got the cancellation notice on 10/**/13, the day before my Nov * trip, I did not hear anything from American European Travel. I called over 1 week later to find out that the status of my refund. I was told I should have gotten an email. I did not and they said they would have one sent to me. I got that email 11/**/13 saying they are processing the refunds one by one and I should get it by the end of this week. I will not accept their response until I get my refund.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.?

Sincerely,

Consumer

Response:

At this time, I have not been contacted by American European Travel, Inc. regarding complaint ID [redacted]. I have called them several times and get useless info and false promises by a call center. No one has contacted me. I have filed a dispute with my credit card company now but do not know if they will be able to do anything at this late date.

Sincerely,

Business

Response:

Dear [redacted]

My name is [redacted] and I am from the accounting team of American European Travel Inc.

On behalf of our management, please accept our apologies again for the whole cancellation problem and most of all, about the patience that we asked from you.

We totally understand that you are angry for not having been able to see Turkey and for having wasted time preparing for the trip, having scheduled things and then having received a cancellation.

It has been a very unacceptable situation for all of us at American European Travel because we always treat our customers with respect and want to serve them right.

Again, we are very sorry and regarding your refund we would like to inform you that the trip costs including fees and interest were transferred to your account on March [redacted], 2014.

If you need a bank transfer statement please contact us directly.

We wish you all the best and if you would trust travelling with us in the future, we would be more than happy to help getting the best available deal that we can offer for you.

Review: I booked a tour though the [redacted] newspaper [redacted]. This trip was booked with a required deposit in May and completely paid for July **, We were to receive the information about our trip 10 to 7 days out. The situation right now is that it is 10:00 AM, I am supposed to leave tomorrow NOV * and have not received ANY INFORMATION on the time of my flight. We are leaving out of JFK and I live in [redacted], Maryland. I need to make arrangements to get to NY. I did book a flight with AA but the time may not coincide with the non-issued tickets from the[redacted]. I definitely want to be reimburse for the same day flight changes which I cannot make until I receive the ticket. If I can get a same day flight change it is $75. Since Wed. Oct. **, 2014 they stopped answering the phone. It is maddening to be in such a state of uncertainty. I read the other complaints listed for this trip and if we have to sleep on the bus instead of an hotel, I want a full refund due to the bait and switch situatioDesired Settlement: I want to be compensated for the major time consuming experience I have been though to get my flight tickets. I have called everyday, called [redacted] airlines to see if I am manifested at least 6 times. I have called the [redacted]. I have emailed[redacted]. The minimal I expect is that the trip occurs as advertised. I have notified my CC company. And I am making a complaint with the [redacted]. The most we heard is that there was a technical difficulty at the 10 days out point, so there was plenty of time to clear things up. I told them my situation of having to get from Maryland to JFK several times and that I needed to know my flight.

Business

Response:

American European Travel Inc. totally understands the frustration about the cancelled trip and the inconvenience to wait for the full money refund. A large explaining statement has been provided to Revdex.com in order to clarifiy what caused the trip cancellation and also to explain what the compensation offer is apart of the full refund for all paid money.

The reimbursement process is a manuall process and all provided receipts have to be checked for accuracy. We are sorry this process takes in parts longer of what our initial idea was. Please be assured that we are working with full efforts to insure a fast and efficient handling of the situation. We are asking customers to provide bank details including SWIFT code in order to initiate a fast wire transfer. [redacted] is another fast and efficient method to agree to in order to get the money back either as credit (bank account) or credit with your credit card.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not received any formal definite compensation or offer for the inconvenience of being canceled the day before departure. I am waiting to be contacted for the connecting flight on [redacted] that I canceled when notified that the trip had been canceled. I sent the copy of the cancellation of the [redacted] Flight as requested but as mentioned above no formal contact for reimbursement has been made to initiate the reimbusement, just that it was sent to the accounting office.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Regarding the above case we would like to inform you that [redacted] from Waldorf, MD issued chargebacks to get her trip costs back and we refunded her the extra flight costs on January [redacted], 2014.

Again, we hope that the matter can now be laid to rest.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I booked a trip in June 2013 that was scheduled to depart November **, 2013. I paid a $505 deposit in June. In August I was notified that the Nov. ** trip was not being run and was offered the Nov. * trip, which I accepted. My credit card was charged for the remainder of the payment, $1178.00, in early September. On October **, just 4 days before departure, I received an email that the trip was canceled. I had never received my tickets and called several times before October **, only to be told each time that all was well and my ticket would come via email in time for the trip.Desired Settlement: I want to receive a full refund for my deposit and second payment. I also think my international transaction fee of $11.78 should be refunded. I had no idea my money was going to a German address since the company is in NY.

Business

Response:

American European Travel Inc. totally understands the frustration about the cancelled trip and the inconvenience to wait for the full money refund. A large explaining statement has been provided to Revdex.com in order to clarifiy what caused the trip cancellation and also to explain what the compensation offer is apart of the full refund for all paid money.

The reimbursement process is a manuall process and all provided receipts have to be checked for accuracy. We are sorry this process takes in parts longer of what our initial idea was. Please be assured that we are working with full efforts to insure a fast and efficient handling of the situation. We are asking customers to provide bank details including SWIFT code in order to initiate a fast wire transfer. [redacted] is another fast and efficient method to agree to in order to get the money back either as credit (bank account) or credit with your credit card.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because I paid by credit card and expect to be refunded the same way. I get a different answer each time I call (money will be refunded by the end of next week, money will be refunded in the next 7-10 days, etc.). I have asked to speak with accounting and was told that they don't have a phone and I can't talk with them. This is no way to run a business and AET should be ashamed of themselves, canceling trips 1-3 days before scheduled departures and then holding our money while they figure out how to handle the refunds.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, my complaint, ID [redacted] regarding American European Travel, Inc. has been resolved, although it was resolved because my credit card company reimbursed me. I don't know whether the credit card company was reimbursed.

Sincerely,

Review: On May **, 2013, I phoned American European Travel (AET) with the intent to book a 9-day trip from Washington, DC to Turkey in April 2014. During the phone call, I asked, and AET confirmed that my tour would originate from Washington, DC on April **, 2014. Unfortunately, I had misread their brochure and no such tour was being offered. When I got home that afternoon, I had a message from AET asking me to call them if I wanted to leave from JFK. Wanting to make sure the reservation/booking was correct, I called that afternoon and informed AET that I had requested to leave from Washington, and that I did not want to leave from JFK. AET then informed me that I was booked out of JFK and that I would lose a 30% deposit ($773) if I cancelled. In short, I never requested the tour which they booked. It does not exist. Other tours on that date are out of LAX and JFK. I never was asked about or agreed to use either of those airport before AET's "booking" of the trip.Desired Settlement: I disputed this charge with my credit card company and received a credit of $541.10. I would like a refund of the remaining $231.90. I would like AET to change their business practices such that the purchaser is given the details of the trip (dates/departure airports/fees etc.), preferably in writing before "booking." Currently, AET provides only limited verbal information prior to booking (written details are provided a few days later). The only discussion of the departure airport was what I initiated, and I did not receive what I requested. I would like an apology from AET for their actions...booking me on a trip other than what I requested, and then still billing me after I informed that them (for the reasons above), that it could not possibly be a valid booking. I would like an apology for wasting my time, and having so little regard for the customer.

Business

Response:

Dear Sir or Madam,

This is to inform you that we contacted our client, [redacted], in order to clarify the misunderstanding that happened. [redacted] requested the cancelation of the trip. The trip was canceled and client will receive the full deposit amount $773 credited to his account. Attached is the email communication with the client and also his cancelation confirmation.

Please let me know if you have further questions.

With kind regards,

Travel Marketing

American European Travel, Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,