American Family Fitness

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
 There has been no resolution for this matter
[redacted]

Dear Mr. [redacted],I can appreciate the frustration you must feel about a double billing.  Upon reviewing the account, you were in fact billed twice for your maintenance fee. I apologize for this mistake.A $36.72 credit adjustment was added to your account on 4-8-15, less than one month after you...

brought the mistake to our attention.  I have attached the account transaction history to the complaint. Please call our office if you have any questions 804.965.0057 Best in HealthAmerican Family Fitness

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The data entry error would not be possible if you didn't still have my credit card information on file.  I want to know that you have removed my credit card information so I don't need to continually monitor my accounts for more American Family Fitness data entry errors.  You do not have my authorization to continue storing my credit card information since I am no longer a customer and owe you nothing.
Regards,
[redacted]

[redacted] is not an employee of American Family Fitness. This is an employee related issue and will be handled internally.  Thank you

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID 10540148, and have determined that this proposed action would not...

resolve my complaint.  For your reference, details of the offer I reviewed appear below.    I see NO proposed action on their part.   When I called the Midlothian site to give them my new credit card number, I told the woman who answered the phone that I was cancelling my membership at that point.   She took all of my information and never mentioned that I needed to fill out a form.   Again, I have not been billed since then nor have I received ANY late notices.  I assumed my phone call was sufficient.    However, 7 months later I find that I have a huge past due bill that has been turned over to a collection agency.   Not acceptable.  
Regards,
[redacted]

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. ...

For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,[redacted]

We do offer a freeze option for a max period of 90 days.  There is a $15 monthly fee as written on the first page of the agreement under the freeze column.  I have attached a copy of the first page.  Also the number of months that have were put on freeze will be added to the end of...

the agreement.DeAnn E[redacted]
General Manager, VA Center Commons

American Family Fitness offers several types of memberships to it's customers.  They may choose to purchase a 3 year, 1 year or Month to Month.  If a person chooses to purchase the 1 year or 3 year they are agreeing contractually to remain a member unless they relocate more than 25...

miles from one of our clubs and pay the cancellation fee of $100 or for medical reasons with a Verification of Disability.  The policy insures that we do not base our decisions on a case by case basis which may lead to unfair or discriminatory practices.  AFF will be happy to cancel Mr. [redacted]s membership if he provides the proper documentation in order for us to do so.Thank you,[redacted]GM - Fredericksburg

This complaint has been resolved within the location directly. American Family Fitness has granted the request for the $300 refund. Please see attached email with confirmed resolution.

[redacted], In your contract that signed off and initialed off on, it states that non payment will suspend your membership and the money is still owed.  The money is still owed because it is a legally binding contract with an agreed amount owed.  Non use of the facility does not waive the...

money owed on the contract.  It also states that you have to be current and in good standing with your billing to use the facility.  Starting February 1st you were not able to use the facility until February 21st because your maintenance fee was not paid which was due on January 1st.  After paying the Maintenance fee in February you did have access to use the facility until April 16th.  Starting April 16th you were in collections for not paying your March 2014 or April 2014 bill. It remained that way going forward.  On May 16th we did receive your May payment still not March or April.  On May 20th you paid for March and fees but April was still owed.  You never took care of paying for the missed months in the way that you needed to to get your membership reinstated.  As time goes by you then are still responsible for the whole contract pay off plus late fees and collection fees.  That is why you owe the escalated amount.  We do not base the money owed on your usage.  The money owed is based on what the contract agreement says plus all late fees and collections fees.

[redacted] signed a 12 month agreement. The term, dates and payment amounts are all outlined on her contract and signed by the member. She is obligated to the terms of the agreement.  I am sorry that [redacted] feels she was deceived, however we make our agreements clear and our sale...

representatives review these details with our members upon joining as well. When [redacted] spoke with [redacted] he stated he was a manager and attempted to address her concerns professionally. I apologize if there was any miscommunication regarding her next steps. I did speak with [redacted] on April 4th and communicated the same information to her as [redacted] had done earlier that day.
[redacted]
General Manager
American Family Fitness, Mechanicsville

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have attempted to contact and left multiple voice mails with no avail. I will not pay for a membership I did not use after I cancelled. The employee told me to cancel early I had to either move certain milage away or pay cancelation fee which was $200. I paid said fee and went on with my life. If their was a mistake made by the employee then that is something you need to address but it is wrong for my to suffer for the mistake of your company. Again I will be satisfied when this account is removed from my credit report and American family fitness agrees I do not owe them this extreme amount of money. I feel that if amfam saw that it had been over a month since I visited the gym that I should have atleast received a courtesy call to ask if something was wrong. This is very bad business practice and unfair to your patrons.
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID...

[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

I left a message for Mr. [redacted] today as he indicated he had spoken with me. It was not me with whom he spoke; it was one of our membership representatives. There is no indication that Mr. [redacted] has submitted a cancellation. There is a note on the account that he spoke with someone in August of 2014...

and they advised him the procedure for cancellation however the request was not received. If Mr. [redacted] has a copy of his cancellation we will be able to look further into that for him.Cheryl D[redacted]General ManagerAmerican Family Fitness, [redacted]

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Please have AMF validate this debt. The documents can be mailed to my address.
Regards,
[redacted]

Contact was attempted to notify the member in March. The account was deactivated at that point and no further drafts were accumulated. The amount due reflects Jan, March and Feb plus the annual maintenance fee from January and collection fees. We have waived the decline and late fees. Member is...

still responsible for the missed payments.  
[redacted]
General Manager
American Family Fitness, Mechanicsville

Contact was attempted to notify the member in March. The account was deactivated at that point and no further drafts were accumulated. The amount due reflects Jan, March and Feb plus the annual maintenance fee from January and collection fees. We have waived the decline and late fees. Member is...

still responsible for the missed payments.  [redacted]General ManagerAmerican Family Fitness, Mechanicsville

We are issuing a refund in the amount of $[redacted] for the January dues.  We are unable to consider the overdraft fee without proof of the fee.  We would be happy to consider it if Ms. [redacted] could provide proof that we caused the overdraft.  The charge was correct based on the terms of...

the original agreement as 30 day written notice is required and thus the January payment was due.  We are unable to refund the maintenance fee as the maintenance fee was billed on 12/1/17 and the cancellation request wasn't requested until 12/8/2017.

I have attached a copy of the agreement from 2013 showing where [redacted] agreed to rollover on a month to month basis until 30 day written notice was given.  In addition, the $39.00 maintenance fee was initialed by [redacted].  The combination of her monthly fee and the maintenance fee make...

up the balance in question.

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Better...

Business Bureau:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]