American Family Insurance

July 6, 2015
Revdex.com of Wisconsin
10019 West Greenfield Avenue
Milwaukee, WI 53214

RE: Complaint File Name: [redacted]
The attached complaint/inquiry was received today. The privacy laws require us to protect the confidentiality of non-public information relating to our...

consumers and others who rely upon us. Maintaining the confidentiality of this information is important to our company. Therefore, we are unable to send our response directly to you.
It is a company goal to provide the best possible service to consumers. Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter.
Sincerely,

May 10, 2017       Revdex.com of Wisconsin [redacted]           RE:   Complaint File Name:    Tim  [redacted]     The attached complaint/inquiry was received today.  The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.   Furthermore, American Family received notification on May 8, 2017 that Mr. [redacted] is represented by an attorney. Therefore, American Family is unable to respond to Mr. [redacted] directly, but will respond to the Missouri Department of Insurance by May 18, 2017. In the meantime, American Family will continue to work with Mr. [redacted]’s attorney.     Sincerely,       Crystal [redacted] American Family Mutual Insurance Company, S.I. [redacted]

Revdex.com of Wisconsin 10019 West Greenfield Avenue Milwaukee WI 53214       RE:   Complaint File Name:    [redacted]  [redacted], your file [redacted] The attached complaint/inquiry was received today.  The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you. As indicated in our previous correspondence, a response will be sent to Ms. [redacted] by January 20, 2016.  Sincerely,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

September 17, 2015      RE:   ComplaintFile Name:    [redacted]
[redacted]         IDNumber:                   ...

[redacted] The attached complaint/inquiry was received today.  The privacy laws require us to protect theconfidentiality of non-public information relating to our consumers and otherswho rely upon us.  Maintaining theconfidentiality of this information is important to our company.  Therefore, we are unable to send our responsedirectly to you. It is a company goal to provide the best possible serviceto consumers.  Even though we are unableto reply directly to you, I have asked the appropriate department to researchthe concerns and respond directly to the complainant within ten business daysfrom the date of this letter.  Sincerely,  Consumer Affairs AdvocateAmericanFamily Mutual Insurance Company

December 5, 2016       RE:   Complaint File Name:    David A [redacted]  The attached complaint was received today.  The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you. As previously advised, the concerns presented have been forwarded to appropriate department for review. A response will be provided to the consumer directly by December 16, 2016.   Sincerely,   Joyce [redacted]Consumer Affairs AdvocateAmerican Family Mutual Insurance Company(800) 692-6326 [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I received the businesses response directly through email, as they prefer not to respond through the Revdex.com system for reasons I don't fully understand. The response I received from them remains unsatisfactory. They do not acknowledge the additional rental car expenses that I have shown proven documentation for, and refuse to reimburse me for those. They also still refuse to adhere to California insurance compliance laws in regards to Loss of Use. Mainly California law provides that the at fault party provide a replacement vehicle of similar class and capability to the damaged vehicle OR financial compensation equal to the cost to rent such a vehicle for the FULL duration of the time of the repairs. They not only put me in a lower class, less capable vehicle, they are refusing to pay for the full duration of the vehicle that was provided. Instead they choose to blame the body shop and say that the body shop made an agreement to pay for the rental, but that is simply not true. At the end of the day I am stuck with a large expense from Enterprise rental car, and no compensation for driving an inferior vehicle for 5+ months. A ford explorer that gets 20Mpg is not similar vehicle to a premium Audi SUV with a hybrid drive train that gets 34Mpg. This was the only vehicle ever offered me. My premium car that I worked hard to own was not able to be used by me for nearly half a year because of the delays and mis-handling of this claim by American Family, and they are refusing to provide additional compensation for this which is in noncompliance with California Laws. 
Regards,
Travis [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
One more time I am writing to express my disappointment with American Family Insurance. This is week six since I reported this accident, and American Family has not been able to resolve the matter. I have done everything that I have been asked to do: the vehicle is at their salvage yard; the car title is with the salvage yard title department; etc. Yet, American Family does not seem to have the willingness to make a settlement. My car rental expenses are increasing every week, and I am at more than a $1,000.00 worth of auto rental expenses. American Family still has not made any move to help me in the auto rental expenses. I am very, very frustrated where I am, but I don't know what to do next. I have, against my will, applied and obtained an auto loan, and I am now beginning to shop for another vehicle.I am giving up the fight at this point, and I very much thank Revdex.com for the tremendous effort that Revdex.com have made to see this matter resolved.
Regards,
Sebastine [redacted]

March 21, 2016       Revdex.com of Wisconsin [redacted]           RE:   Complaint File Name:    Kathie [redacted], your file [redacted]     The above complaint/inquiry was received...

today.  The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.   It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant directly by April 4, 2016.     Sincerely,       Sara [redacted] Consumer Affairs Advocate American Family Insurance Company [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  I have still not received payment nor have I been able to get my items back from Servpro.  
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Kimberly [redacted]

There is absolutely nothing of substance to approve of at this point

February 11, 2016 Revdex.com of Wisconsin 10019 West Greenfield Avenue Milwaukee, WI 53214       RE:   Complaint File Name:    [redacted]  [redacted] The attached complaint/inquiry was received today.  The privacy laws require us to protect the...

confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you. It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter. Sincerely,

September 30, 2016
 
 
 
Revdex.com of Washington
[redacted]
     
 
 
RE:   Complaint File Name:    [redacted]   [redacted]
 
 
The attached complaint/inquiry was received...

today.  The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.
 
It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter.
 
 
Sincerely,
 
 
 
Theresa * M[redacted]
Consumer Affairs Advocate
American Family Insurance Company
[redacted]

August 11, 2016       Revdex.com of WI 10019 West Greenfield Avenue Milwaukee, WI 53214           RE:   Complaint File Name:    [redacted]     The attached complaint/inquiry was received today.  The privacy laws...

require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.   It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to Mr. Jordan as soon as possible but no later than August 25, 2016.     Sincerely,       [redacted] Consumer Affairs Advocate American Family Mutual Insurance Company (800) 692-6326 X30799 [email protected]

April 6, 2016       Revdex.com of Wisconsin [redacted]           RE:   Complaint File Name:    Kathie [redacted]     The attached complaint/inquiry was received today.  The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we were unable to send our response directly to you.   All issues had been addressed in a previous response we provided to Ms. Kathie [redacted]. No further response will be provided.   Sincerely,       Sue [redacted] Consumer Affairs Advocate American Family Insurance Company [redacted]

September 21, 2016   Revdex.com of Wisconsin[redacted]       RE:   Complaint File Name:    Holly A [redacted]  The attached complaint/inquiry was received today.  The...

privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you. It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter.  Sincerely,   Theresa A [redacted]Consumer Affairs AdvocateAmerican Family Mutual Insurance Company[redacted]

December 22, 2014
 
RE:   Complaint File Name: [redacted]
 
 
The attached complain was received today.  The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us. ...

Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.
 
It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter.
 
 
Sincerely,

July 20, 2015
Revdex.com of Wisconsin
10019 West Greenfield Avenue
Milwaukee WI 53214

RE: Complaint File Name: [redacted] [redacted]
The above complaint was received today. The privacy laws require us to protect the confidentiality of non-public information relating...

to our consumers and others who rely upon us. Maintaining the confidentiality of this information is important to our company. Therefore, we are unable to send our response directly to you.
It is a company goal to provide the best possible service to consumers. Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter.
Sincerely,

April 28, 2017       Revdex.com of Wisconsin [redacted]           RE:   Complaint File Name:    Tim  [redacted]     The attached complaint/inquiry was received today.  The privacy...

laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.  Maintaining the confidentiality of this information is important to our company.  Therefore, we are unable to send our response directly to you.   It is a company goal to provide the best possible service to consumers.  Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant by May 12, 2017.     Sincerely,       Crystal [redacted] Consumer Affairs Advocate American Family Mutual Insurance Company, S.I. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards, after almost ten days I have heard nothing from American Family.  No correspondence whatsoever.
[redacted]