American Garage Door Systems

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT beenf Completely unacceptableI made separate attempts through the 'contact us' page prior to making Revdex.com complaint with no responseI paid $for a course advertised as a boot camp to take an exam and I it took a month a Revdex.com complaint to get the certificate needed to apply to take the exam.because of the delay I have missed my professional timeframe to take the examIf the "resolution" proposed was made when I first made the complaint it would have been reasonable, however, a month to compete a simple business process is absurd.the instructor said the certificate would arrive it a day or two Any training provided to instructors in the future should include training on the actual material for the courseI know each of the people in this course had similar complaints and attempted to address them with the company.for anyone reading thisI have an BS and an MBAThis is by far the worst course I have ever taken (and only Revdex.com complaint) and not worth the moneySpend the extra and go with a more reputable company In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

hello,we are contacting the delegate in regards to compensation of the fees he has paidwe are still offering online training as well as compensationas confirmed previously all material is up to date thank you

With regards to [redacted] Complaint, The Knowledge Academy have concluded the following: [redacted] Course was cancelled within a time frame allowing the delegate time to review their availabilityAs a training provider, we require the demand to be able to run these courses and upon not receiving payment from a provisional booking made we did not the sufficient funds required to cover the cost of trainer, venue & coursewareOur main aim is to deliver training solutions to a very high standard.From this, [redacted] was offered the option of which he agreed to attend our Virtual Classroom with a refund in the first instance of $As per our Terms & Conditions agreed to by the delegate upon making payment, ‘For any courses which are cancelled by The Knowledge Academy Ltd the delegate will be provided with login details to complete the course via Virtual TrainingFailure to accept Virtual Training will result in 100% cancellation’[redacted] ***, subsequently attended the Virtual Session as stated by himself for minutes, which from discussing directly with the trainer did not even allow enough time for introductions and starting the First Section of the Courseware to commence.Our Virtual Platform is internationally utilised by large businesses such as HSBC & Hewlett Packard for example and as a training provider we appreciate all advancements in technology and will always make sure we use these to their best potential.Resolution: We have since issued a refund to [redacted] for the course fee paid due to issues faced and from the way in which he was speaking to several staff members at The Knowledge AcademyWe will always try to rectify any issues with the most suitable alternatives and these were offered to assist [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This is only an out of office emailI have not received the refund and the updated invoicePlease keep my case openThank you! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Unless, this information is in writing we are unable to act furtherCredit Card Surcharges are only able to be waived when agreed and if agreed by the Team Leader or Management that work alongside this team.We are not able to issue this refund as this has been charged and our accounts department have not been notified of any other changes to this accountIf they were informed at the time of the transaction, We can review what can be done however the transaction fee is charged across all payments when using Credit Card and fee's such as this are very rarely waived.We can speak with Lee S [redacted] further however at this present time, we cannot create a falsified documents to show that certain fees have not been chargedKind Regards Kayleigh D [redacted] Head of Customer ServiceThe Knowledge Academy

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I did not register for the class until Lee S [redacted] confirmed over the phone that he could waive the credit card surcharge feeI gave him my credit card information after he confirmed the fee could be waived and he registered the class for me over the phone This is not the customers' responsibilities to know who we need to work with in order to waive the credit card surcharge feeThis is clear that this company does not train their staff to provide accurate information to their customers and refuse to take full responsibility for their mistakesAll potential customers should be made aware of this so they can avoid doing business with The Knowledge Academy Please keep my case openI will report the incident to my corporate training and BCSThank you! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Dear [redacted] I do apologise if you feel you have not been contacted soon enough, I am afraid we were not made aware of any attempts to contact us in the Quality Control TeamI will look into why your inquiries would not have been raised to usAll our training materials and Tutor notes include all the information a trainer will need to complete the courseWe have contacted the trainer directly to discuss your points raised As a resolution we would like to provide you with a partial refund of $which is the cost of a PMP Exam, this will allow you to book your exam when you feel prepared to do so, we would also like to provide you with days access to our PMP E-Learning platform, this will allow you to further prepare yourself for your examPlease do let me know how you wish to continue, Kind regards, The Quality Control Team The Knowledge Academy

Dear [redacted] Thank you for raising your concerns I can confirm that The Quality Control Team have reviewed the issues you have raisedWe do apologise if you feel you did not receive the training you wished toWe have investigated into this matter internally and our findings are as follows: The trainer in question is a qualified Project Manager and has taught with us previously, she is well versed in the subject and has taught PMP for other Training ProvidersWe have discussed the feedback given around this course with the trainer, she has explained that while this book is not on the recommended Reading list, she believes that this book provides very useful information that works alongside the slides provided by the Knowledge Academy.We do provide our trainers with all the materials needed to complete their courses however, we will fully support our trainers in adding further material to their courses, in order to provide real world examples, or further information that they feel will add to the course they are providing I can confirm that your certificate has now been sent via email to yourselfUnfortunately the Quality Control team were only made aware of your complaint when it was raised to the Revdex.com, we do apologise that this did not reach us sooner, however we will endeavor to provide you with a suitable resolutionOur Course prices are subject to change, and there are many reasons for differences in pricingWe have offered days access to our E-Learning Portal (minus exams) for the delegate who came forward around this courseWe would happily match this gesture of goodwill for yourself We will email you from our Quality Control email to support this offerKind Regards, The Quality Control TeamThe Knowledge Academy

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have received a refund in the amount of the $however, I am requesting a refund in full because I did not attend any of the platforms provided by the knowledge academy and this incident has caused great disruption in my personal and professional life In addition, I was scheduled to take the PMP exam that Friday, this was my Final preparationThe in person course which they offered as a substitute was [redacted] November and was clearly after the date of my test So the alternative class they offered was irrelevant I scheduled a full week around attending the in person seminarThis class was NOT canceled in an appropriate time which allowed me to make adjustments, the class was canceled two business days prior to it's beginning This is absolutely did not allow sufficient time for me to make proper arrangements regarding school, work, and personal life The knowledge academy did offer a virtual platform which I initially accepted They are incorrect in stating that I did not get through the introductions Due to the disruptions they caused by canceling my original course I since made other agreements with work and school and did not log into the virtual platform until mid afternoon on the first day It was at this moment in time, Halfway through the first day in which I sat and observed minutes of the class which was being delivered, which I thought to be subpar All the instructor did was read directly from the PMBOK guide and go through some slideshows There are numerous videos on freely shared platforms such as [redacted] which accomplish the same thing After minutes I chose to leave the virtual classroom and decided just to study the book on my own and watch videos as this would have accomplished the same effect Finally, in regards to the virtual classroom, the instructor was very hard to understand as he carried a heavy [redacted] accent and I really could not even understand what he's saying The only reason I could identify the subject matter was because he identified where in the bookie was and he was basically regurgitating the book verbatim I do not feel this is worth $1000, and due to this subpar material, disruption in my personal and professional life, and failure to deliver the product of which I originally paid forI request a full refund in the amount of the remaining $from the knowledge academy The customer service I received regarding the issue was also subpar At no time did any representative attempted to contact me in person to discuss optionsI had to make numerous phone calls and emails to even reach a person who would work with me on the issue I have also attached a copy of all emails which were exchangedIf any member of the knowledge academy claims I was being out of line with any of the representatives, you can clearly see this was not the caseYes I was aggravated due to be issues caused and the lack of delivery of a product and customer service of which I paid forBut you can clearly see I still remained professional with my dissatisfaction and just wanted my money back for a poor product and performance by this company I read many poor reviews on this company and I should have listen to my intuitionThe old adage applies, you definitely get what you pay forI have also contacted [redacted] directly and they stated I should file a complaint regarding a violation of Code of Ethics I have yet to do so However, if I do not receive refund in full, I will be forced to take additional action including legal representation and working with [redacted] to fix the issue In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Thank you for your email but I am currently on annual leave returning on Tues *** January Please contact Satnam N*** on *** *** or *** if your message requires an immediate responseI will respond to all messages upon my returnKind Regards *** ***

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]The options provided me are not feasible and will only result in same outcomeI am not about to waste another week or more to sit in an outdated programI have no confidence in the curriculum Knowledge Academy is providingI have already responded to Knowledge Academy and asked to be reimbursed course feeI was willing to negotiate with themThey rejected my offer
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

With regards to the concerns, we can confirm that the delegate was offered various options, these consisted of Virtual Training, e-learning or a later classroom dateI can confirm that we have not received a further response to this and would like to promptly resolve the situation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This is only an out of office email. I have not received the refund and the updated invoice. Please keep my case open. Thank you!
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],I do apologise if you feel you have been inconvenienced by the events mentioned above. We have looked into the venue confirmed for your event, this room is a room we have used previously for courses, and is suitable for a one to one session, which was how your course was ran, you...

are correct there are no windows in this room, as this is at the basement level.I do apologise that the trainer was late on the first morning. Unfortunately this was not raised to the Knowledge Academy by the trainer, I have requested further details around this from our scheduling team.Unfortunately due to the location of the course, there is no way we can assure you that all workers at the venue will be English speaking.The projector was provided by the venue, and when we book venues we require the venue to ensure the booked room is prepared in full for the course to take place. I do apologise that it seems the venue had not prepared the room, and it took a little longer to prepare the projector. I will be sure to bring this up with the venue before future bookings take place.The Course schedules are created with groups in mind, therefore one to one sessions will often finish earlier, due to the fact that the learning is faster in pace. We do provide our trainers with the ability to alter the schedule as long as the contents is covered and the delegate is happy. All of our trainers are vetted by our schedulers this includes a one to one telephone interview, this allows our schedulers to ensure trainers are suitable for the needs of the delegates, this includes assessment of their spoken English.Unfortunately we were not made aware of the issue with the drinks machine, if we were made aware we would have resolved this issue as quick as possible. The Knowledge Academy do not provide Lunch on our courses, this is detailed in the outline of our courses, we provide refreshments instead. Upon booking a course with the Knowledge Academy we always intend to provide a provisional venue, however this is not confirmed until you receive your confirmation email, I do apologise that there was some confusion around the address on the receipt being the venue, unfortunately this was not the case. I am sorry to hear that you did not pass your exam , if you would like to contact us at [email protected] we would happily look into providing you a free resit for this exam.As a gesture of goodwill I would like to offer you 90 days access to our E-Learning Platform, this will allow you to enrole on any one of our Online Courses (minus exams).If this would be of interest to you, please do contact me on the Quality Control email above, and I will endeavor to arrange this for you as quick as possible.Kind Regards, The Quality Control Team

Dear [redacted]  I do apologise if you feel you have not been contacted soon enough, I am afraid we were not made aware of any attempts to contact us in the Quality Control Team. I will look into why your inquiries would not have been raised to us. All our training materials and Tutor notes include all the information a trainer will need to complete the course. We have contacted the trainer directly to discuss your points raised.  As a resolution we would like to provide you with a partial refund of $555 which is the cost of a PMP Exam, this will allow you to book your exam when you feel prepared to do so, we would also like to provide you with 90 days access to our PMP E-Learning platform, this will allow you to further prepare yourself for your exam. Please do let me know how you wish to continue, Kind regards,   The Quality Control Team The Knowledge Academy

Dear [redacted]  Thank you for raising your concerns.  I can confirm that The Quality Control Team have reviewed the issues you have raised. We do apologise if you feel you did not receive the training you wished to. We have investigated into this matter internally and our...

findings are as follows: The trainer in question is a qualified Project Manager and has taught with us previously, she is well versed in the subject and has taught PMP for other Training Providers. We have discussed the feedback given around this course with the trainer, she has explained that while this book is not on the recommended Reading list, she believes that this book provides very useful information that works alongside the slides provided by the Knowledge Academy.We do provide our trainers with all the materials needed to complete their courses however, we will fully support our trainers in adding further material to their courses, in order to provide real world examples, or further information that they feel will add to the course they are providing.  I can confirm that your certificate has now been sent via email to yourself. Unfortunately the Quality Control team were only made aware of your complaint when it was raised to the Revdex.com, we do apologise that this did not reach us sooner, however we will endeavor to provide you with a suitable resolution. Our Course prices are subject to change, and there are many reasons for differences in pricing. We have offered 90 days access to our E-Learning Portal (minus exams) for the delegate who came forward around this course. We would happily match this gesture of goodwill for yourself.  We will email you from our Quality Control email to support this offer. Kind Regards,  The Quality Control TeamThe Knowledge Academy

To whom it may concern, Our Courses are reviewing in line with Health and Safety Procedures, if we are unable to train in a facility due to high demand we are required to re-locate.From this venues will be sourced as close to the previous venue as possible and this is as per our terms and...

conditions that this will be communicated. Our Representative is correct in stating the above to this delegate as when delegates book onto our courses they have confirmed there position with us meaning there course fee is utilized to confirm the Trainer, Venue and Course ware.We are aware of locations we work withing a frequently visit these to make sure they are suitable. We are not liable to refund any fees to the delegate for lack of attendance as this was there choice to not attend. Our Terms and conditions were agreed to upon making payment and have been discussed at length with this delegate therefore we are not liable to refund any fees. Kind Regards Kayleigh D[redacted]Head of Customer ServiceThe Knowledge Academy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT beenf
 
Completely unacceptable. I made 3 separate attempts through the 'contact us' page prior to making Revdex.com complaint with no response. I paid $1550 for a course advertised as a boot camp to take an exam and I it took a month a Revdex.com complaint to get the certificate needed to apply to take the exam.because of the delay I have missed my professional timeframe to take the exam. If the "resolution" proposed was made when I first made the complaint it would have been reasonable, however, a month to compete a simple business process is absurd.the instructor said the certificate would arrive it a day or two  Any training provided to instructors in the future should include training on the actual material for the course. I know each of the 4 people in this course had similar complaints and attempted to address them with the company.for anyone reading this.... I have an BS and an MBA. This is by far the worst course I have ever taken (and only Revdex.com complaint) and not worth the money. Spend the extra 150 and go with a more reputable company    
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]