American Garage Door Systems

To whom it may concern,With regards to the complaint filed by [redacted], we have extended our apologies with regards to the issues faced.Here
at The Knowledge Academy, we aim to keep our Delegates up to date with all
information that they require to complete their training. Unfortunately,...

when
issues arise such as severe personal circumstance with regards to our Trainer this is out of our control and we will work within the
quickest possible way to release further instructions regarding the Training Schedule. As the information was received across the weekend and the night before the course was due, we had aimed to contact all delegates to reschedule as our other Trainers were located in other parts of the U.S. undertaking courses.We would however like to extend our apologies further on behalf of The Knowledge Academy with regards to the
issues faced further when trying to locate our office in NYC. Our Courses are
not held within our base in NYC and these offices are manned by alternate
people this therefore resulted in [redacted]'s most recent call being sent to our Account Manager Mr Nainu.
We work Worldwide to deliver our Courses and aim to make sure we deliver the
best standard available. We have addressed these points in an e-mail sent to [redacted] and have clarified the information requested prior to this complaint.Please see attached, the refund receipt for [redacted]'s refund. This was completed early Morning the day after the initial issue was raised.Kind Regards Steve W[redacted]The Knowledge Academy Group

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I did not register for the class until Lee S[redacted] confirmed over the phone that he could waive the credit card surcharge fee. I gave him my credit card information after he confirmed the fee could be waived and he registered the class for me over the phone. 
This is not the customers' responsibilities to know who we need to work with in order to waive the credit card surcharge fee. This is clear that this  company does not train their staff to provide accurate information to their customers and refuse to take full responsibility for their mistakes. All potential customers should be made aware of this so they can avoid doing business with The Knowledge Academy.  Please keep my case open. I will report the incident to my corporate training and BCS. Thank you!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 I have received a refund in the amount of the $200 however, I am requesting a refund in full because I did not attend any of the platforms provided by the knowledge academy and this incident has caused great disruption in my personal and professional life.  In addition, I was scheduled to take the PMP exam that Friday, this was my Final preparation. The in person course which they offered as a substitute was ** November and was clearly after the date of my test.  So the alternative class they offered was irrelevant.   1.  I scheduled a full week around attending the in person seminar. This class was NOT canceled in an appropriate time which allowed me to make adjustments, the class was canceled two business days prior to it's beginning.  This is absolutely did not allow sufficient time for me to make proper arrangements regarding school, work, and personal life.2.  The knowledge academy did offer a virtual platform which I initially accepted.  They are incorrect in stating that I did not get through the introductions.  Due to the disruptions they caused by canceling my original course I since made other agreements with work and school and did not log into the virtual platform until mid afternoon on the first day.  It was at this moment in time, Halfway through the first day in which I sat and observed 10 minutes of the class which was being delivered, which I thought to be subpar.  All the instructor did was read directly from the PMBOK guide and go through some slideshows.  There are numerous videos on freely shared platforms such as [redacted] which accomplish the same thing.  After 10 minutes I chose to leave the virtual classroom and decided just to study the book on my own and watch videos as this would have accomplished the same effect.  Finally, in regards to the virtual classroom, the instructor was very hard to understand as he carried a heavy [redacted] accent and I really could not even understand what he's saying.  The only reason I could identify the subject matter was because he identified where in the bookie was and he was basically regurgitating the book verbatim.  I do not feel this is worth $1000, and due to this subpar material, disruption in my personal and professional life, and failure to deliver the product of which I originally paid for. I request a full refund in the amount of the remaining $800 from the knowledge academy. 
3.  The customer service I received regarding the issue was also subpar.  At no time did any representative attempted to contact me in person to discuss options. I had to make numerous phone calls and emails to even reach a person who would work with me on the issue.  4. I have also attached a copy of all emails which were exchanged. If any member of the knowledge academy claims I was being out of line with any of the representatives, you can clearly see this was not the case. Yes I was aggravated due to be issues caused and the lack of delivery of a product and customer service of which I paid for. But you can clearly see I still remained professional with my dissatisfaction and just wanted my money back for a poor product and performance by this company.  I read many poor reviews on this company and I should have listen to my intuition. The old adage applies, you definitely get what you pay for.5. I have also contacted [redacted] directly and they stated I should file a complaint regarding a  violation of Code of Ethics.  I have yet to do so.  However, if I do not receive refund in full, I will be forced to take additional action including legal representation and working with [redacted] to fix the issue. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

With regards to [redacted] Complaint, The Knowledge
Academy have concluded the following:[redacted] Course was cancelled within a time frame
allowing the delegate time to review their availability. As a training provider, we require the demand to
be able to run these courses and upon not...

receiving payment from a provisional booking made we did not the sufficient funds required to cover the cost
of trainer, venue & courseware. Our main aim is to deliver training solutions
to a very high standard.From this, [redacted] was offered the option of which
he agreed to attend our Virtual Classroom with a refund in the first instance
of $200. As per our Terms & Conditions agreed to by the delegate upon
making payment, ‘For any courses which are cancelled by The Knowledge Academy
Ltd the delegate will be provided with login details to complete the course via
Virtual Training. Failure to accept Virtual Training will result in 100%
cancellation’.[redacted], subsequently attended the Virtual Session as stated
by himself for 10 minutes, which from discussing directly with the trainer did
not even allow enough time for introductions and starting the First Section of
the Courseware to commence.Our Virtual Platform is internationally utilised by large businesses such as HSBC & Hewlett Packard for example and as a training provider we
appreciate all advancements in technology and will always make sure we use
these to their best potential.Resolution: We have since issued a refund to [redacted] for the course fee
paid due to issues faced and from the way in which he was speaking to several
staff members at The Knowledge Academy. We will always try to rectify any issues with the most suitable alternatives
and these were offered to assist [redacted].

Dear [redacted],  I can confirm that The Quality Control Team have investigated into the situation at hand, I have directly spoken with your Account Manager Jamie A[redacted]. We do apologise for the inconvenience that has been caused. In terms of moving forward, I would like to offer that...

we can reschedule yourself to a later date, we also have the option of Virtual training which I would be happy to provide some further information about if required. Alternatively if these options are not suitable we can provide a refund for the course fees. Kind Regards,Zoe W[redacted],The Quality Control Team.

hello,we are contacting the delegate in regards to compensation of the fees he has paid. we are still offering online training as well as compensation. as confirmed previously all material is up to date thank you

Unless, this information is in writing we are unable to act further. Credit Card Surcharges are only able to be waived when agreed and if agreed by the Team Leader or Management that work alongside this team.We are not able to issue this refund as this has been charged and our accounts department have not been notified of any other changes to this account. If they were informed at the time of the transaction, We can review what can be done however the transaction fee is charged across all payments when using Credit Card and fee's such as this are very rarely waived.We can speak with Lee S[redacted] further however at this present time, we cannot create a falsified documents to show that certain fees have not been charged. Kind Regards Kayleigh D[redacted]Head of Customer ServiceThe Knowledge Academy