American General Life & Accident Insurance Co

Dear [redacted],   We have received your complaint from the Revdex.com regarding Samsung 4K UHD Choice of Size Smart LED TV w/Motion Rate 120 &2nd Year Warranty (order#[redacted]). I apologize for any inconvenience this has caused.   During our conversation on...

January 27, 2017 we discussed our policy in regards to orders that are received by our customers defective. In addition once the TV has been picked up by YRC you would call me directly and I will confirm pickup and refund the order.   If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday   Thank you for your understanding and cooperation.   Sincerely,     Bridget [redacted] Executive Resolution Office Evine

Initial Business Response /* (1000, 10, 2015/06/15) */
Dear [redacted],
We have received your complaint from the Revdex.com regarding an order for an Asus notebook bundle (order XXXXXXXXX). I apologize for any inconvenience this has caused.
I have attempted to reach you by...

telephone to no avail.
If you would like to discuss this matter further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted]@evine.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
[redacted]
Office of the President
EVINE Live
CC: Revdex.com
Initial Consumer Rebuttal /* (3000, 12, 2015/06/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They aren't getting anything from me every again. I've had 3 or my family cancel cards with them. It's done.
Final Business Response /* (4000, 14, 2015/06/17) */
Dear [redacted],
We have received further correspondence from the Revdex.com regarding an order XXXXXXXXX. I apologize for any inconvenience this has caused.
This order was cancelled on June 5, 2015 as our supplier notified EVINE Live of a mistake regarding the available quantity for this product.
Again, I apologize for any hardship this has caused.
If you would like to discuss this matter further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted]@evine.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
[redacted]
[redacted] of the President
EVINE Live
CC: Revdex.com

Dear [redacted],   We have received your complaint from the Revdex.com regarding the online payments for your Todd English Air Fryer (order# [redacted]).  I apologize for any inconvenience this has caused.   During our conversation on August 29, 2016, I advised you that...

we were not able to refund the additional value payment and reinstate the original due date, however I would waive your October 23rd payment of $21.99; which would leave your final value payment  of $22.01 due on November 22, 2016   If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday.   Thank you for your understanding and cooperation.   Sincerely,     LeShonn [redacted] Executive Resolution Office Evine   CC:  Revdex.com

Initial Business Response /* (1000, 5, 2016/03/15) */
Dear Mr. [redacted],
We are in receipt of your letter to the Revdex.com.
Our records indicate your wife Nancy had three accounts opened with us. Unfortunalty the credit card provided declined the charge for the next...

installments on all three accounts. Without a different method of payment our Collections Department had been trying to reach her as the remaining balance had not been made. After 6 months this information had been sold to our debt buyer. Our records show this information was communicated to Nancy on September 2, 2015.
As of September 11, 2015 we were able to confirm account #XXXXXXXX had been resolved. As of today I was able to verify account #XXXXXXXX has also been resolved. Unfortunatley account #XXXXXXXX has not been paid. Our debt buyer has confirmed they do have the account and no payment has been made. Due to this information we are unable to place future orders until this balance has been paid in full. Once this is complete, and we receive confirmation, your account will be reopened for full pay orders. To resolve this debt, please contact Oliphant Financial at X-XXX-XXX-XXXX.
If you have any further questions please contact our [redacted] at X-XXX-XXX-XXXX.
Sincerely,
M. [redacted]
Credit Payments Specialist II
Initial Consumer Rebuttal /* (3000, 7, 2016/03/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I contacted EVINE yet again on 4-19-2016. I was not able to speak to Mr. or Mrs. [redacted] I spoke to a credit representative who was very pushy on EVINE policy on collecting debts. I again asked for what amount of money that was owed to EVINE. She referred to me Oliphant Financial at the given number. I explained that have spoken to a both a customer service representative AND a supervisor at Oliphant Financial and was not given any information on the debt to EVINE because they did not have any record of the debt under account number XXXXXXXX. She again advised me of EVINE's collection policy. She also stated that EVINE did attempt to contact my wife concerning the debt. My wife, he was in the room at the time stated that she has not been contacted by either EVINE or Oliphant concerning account number XXXXXXXX or advised of any debt that was owed. We are getting nowhere with either EVINE or Oliphant and respectfully request that this case remain open until issue is resolved. Again, respectfully, we would like to receive correspondence from either EVINE or Oliphant concerning this debt. Upon receipt of said correspondence, the debt will be paid by myself or my wife and hopefully this matter can be brought to a satisfactory conclusion for all parties involved.
Correspondence concerning this debt can be mailed to myself or my wife at the following address:
Louis/Nancy [redacted], ** XXXXX
Thank you for your time and assistance.
Final Business Response /* (4000, 9, 2016/03/23) */
Dear Mr. and Mrs. [redacted],
This letter is in response to your recent Revdex.com inquiry. It appears that our previous communications with you did not explain the issue as well as you would have liked.
We were able to get in contact with Oliphant Financial, LLC regarding the debt owed under cr XXXXXXXX. According to their records, they show that this account is in their system and confirmed that they have not spoken to anyone in regards to this debt. There were many attempts made to contact Nancy before it was sold.
A manger from Oliphant attempted to reach out to you yesterday at four different phone numbers listed on the accounts, but were unsuccessful. Due to the account being sold to our debt buyer, we are unable to provide any details at EVINE Live as far as the item description or amount. Please contact Oliphant at XXX-XXX-XXXX for this information and to make a payment arrangement, they are awaiting your call.
If you have any further questions please contact our office at X-XXX-XXX-XXXX.
Sincerely,
K. [redacted]
Credit Payments Specialist II

Dear [redacted],   We have received your complaint from the Revdex.com regarding the return of your order for a Panasonic television (order # [redacted]).  I apologize for any inconvenience this has caused.   During our conversation on June 28, 2016, I advised you that I...

had verified that the television was picked up, and a return was processed on June 24, 2016.  I apologize for any difficulty that you experienced with trying to return this television.  We will be reviewing this matter internally to identify any opportunities to improve this process.   If you would like to discuss this matter further, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday.   Thank you for your understanding and cooperation.   Sincerely,     Douglas [redacted] Executive Resolution Office EVINE Live   CC:  Revdex.com

Dear [redacted],   We have received your complaint from the Revdex.com regarding your orders for the Swagtron T5 Self-Balancing Hoverboard w/One-Year Warranty (order# [redacted] and [redacted]). I apologize for any inconvenience this has caused.   During our...

conversation on February 15, 2017, I attempted to assist you further with your compliant. While in the process of asking questions to clear up this matter, you stated that you felt that I did not understand your situation nor in your opinion, was I willing to hear your explanation. In addition, you stated that you were too busy at this time and that you did not want to discuss this further. If you would like to discuss this matter, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday   Thank you for your understanding and cooperation.   Sincerely,     Bridget [redacted] Executive Resolution Office Evine

Initial Business Response /* (1000, 5, 2016/01/19) */
Dear Lenetta [redacted]
We have received your complaint from the Revdex.com regarding an Orbit scooter that you never received (order# XXXXXXXXX). I apologize for any inconvenience this has caused.
During our conversation on...

January 19, 2016 I advised you that a refund was processed as the result of a delivery claim for the missing item. I advised that in addition to the $20 EVINE Credit that our Customer Service team had provided, I would add an additional $30 EVINE Credit. This would be a total of $50 EVINE Credit, which will automatically be applied to your next order.
If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted]@evine.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
Bridget [redacted]
Office of the President
EVINE Live
CC: Revdex.com

Initial Business Response /* (1000, 5, 2015/05/05) */
Dear Mr. [redacted]:
We are in receipt of your letter to the Revdex.com. EVINE Live would like to thank you for taking the time to share your concerns with us regarding your recent experience.
After further research we did...

determine that you are being contacted in error by our collection vendor National Enterprise Systems. We have notified them to remove your phone number and address, you will no longer be contacted.
If you have any further questions, please contact us at [redacted]
Sincerely,
[redacted]
Credit/Collections Lead
CC: Revdex.com of Minnesota and North Dakota
Initial Consumer Rebuttal /* (2000, 7, 2015/05/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
As long as I don't receive phone calls about a non-existent account, I'm satisfied.

January 13, 2018 [redacted] Rancho Cucamonga, CA 91730 Cr: [redacted] Case ID: 12601410 Dear [redacted],We have received your complaint from the Revdex.com regarding the Apple MacBook Air 13.3" 128GB SSD Intel i5 Laptop w/Accessories...

& Software Pack-and the Data Logixx Memory Plus Card for Apple MacBooks 64GB (ord# [redacted]) that you placed with Evine. I apologize for any inconvenience this has caused.Per your email to me January 12, 2018, you will contact me on Monday when you are available. I can be reached via telephone at ###-###-#### or ###-###-#### or via email at [redacted]@evine.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation.Sincerely, Bridget [redacted] Executive Resolution Office Evine

[redacted] Monroe, LA 71203-3249   Cr:  [redacted] Complaint ID:  [redacted]   Dear [redacted],   We have received your complaint from the Revdex.com regarding your returns. I apologize for any inconvenience this has caused....

  I have attempted to reach you via telephone to no avail. If you would like to discuss this further, please feel free to contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday   Thank you for your understanding and cooperation.   Sincerely,     Bridget [redacted] Executive Resolution Office Evine

Initial Business Response /* (1000, 5, 2015/12/07) */
Dear [redacted],
We have received your complaint from the Revdex.com regarding an Invicta watch (order # XXXXXXXXX). I apologize for any inconvenience this has caused.
During our conversation on December 7, 2015, I...

advised you that EVINE Live does have a 30-day return policy, and that after this return period has expired, we do have to refer you to the warranty provider for repairs. Not all repairs are covered by the manufacturer's warranty, and additional fees may be charged for non-warranty repairs.
You advised me that you had taken the watch to a local jeweler, and that they had repaired the watch for you.
If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted]@evine.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
Douglas [redacted]
Executive Resolution Office
EVINE Live

Initial Business Response /* (1000, 8, 2015/09/09) */
Dear Laura [redacted],
We have received your complaint from the Revdex.com in regard to the item you declined delivery on (order# XXXXXXXXX, item# XXX-XXX). I apologize for any inconvenience this may have caused.
A full refund of...

$384.30 was processed back to your original method of payment (Visa ending in 6102) as of August 20, 2015.
Once again, I do apologize for any inconvenience this may have caused.
Sincerely,
Laura [redacted]
Senior Supervisor, Executive Resolution Office
EVINE Live
CC: Revdex.com
Initial Consumer Rebuttal /* (2000, 10, 2015/09/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Received my refund

December 28, 2017  [redacted] Pittsburgh, PA  15216  Cr:  [redacted] Case#:  [redacted]  Dear [redacted],  We have received your complaint from the Revdex.com regarding a prize giveaway from Skinn Cosmetics.  I...

apologize for any inconvenience this has caused.  I am currently researching this with our Marketing team and will follow up with you the week of December 31, 2017.  If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday.   Thank you for your understanding and cooperation.  Sincerely,   LeShonn [redacted] Executive Resolution Office Evine  CC:  Revdex.com

Initial Business Response /* (1000, 6, 2015/12/14) */
Dear [redacted],
We have received your complaint from the Revdex.com regarding the cancellation of the Invicta Reserve Men's Man of War Swiss SW500 Automatic (order XXXXXXXXX). I apologize for any inconvenience this has...

caused.
During our conversation on December 8, 2015, I advised you that I had confirmed with our Merchandising Department, that the watch was available and that I would be glad to place the order at your original payment terms. On December 9, 2015, I contacted you with the UPS tracking number, advising that your watch was scheduled for delivery the next day.
If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted]@evine.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
LeShonn [redacted]
Executive Resolution Office
EVINE Live
CC: Revdex.com

I am rejecting this response because:. I have sent an email to the email listed in the previous message. I have not received a response. All I want is for the rest of my refund to cover the remaining value pays. This is ridiculous! The amount that was on my account was $1053 when I returned. I returned $497 worth of items. The amount on my account is now $826. I want the rest of the $270 to cover the rest of the value pays. I don't understand why that is so hard to understand.

Cr: [redacted] Complaint ID: [redacted]Dear [redacted], We have received your complaint from the Revdex.com regarding receipt of multiple invoices for the same payment and being over charged for order# [redacted]. I apologize for any inconvenience this has...

caused. During our conversation on February 16, 2018, I advised you that I would be happy to investigate your concern of multiple invoices and being overcharged; however, I would need more specific details from you. You stated the information was sent from Evine and we should have the information, so you would not be providing any documentation and proceeded to disconnect the call. If you have any additional questions or would like to provide the requested information, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted](evine.com between the hours of 9:30am-6:00pm EST, Monday through Friday. Thank you for your understanding and cooperation. Sincerely,Diana [redacted] Executive Resolution Office Evine

I am rejecting this response because:
I reached out to the company as directed to do and I have not received a return call

Dear Kimberly [redacted],   We have received your complaint from the Revdex.com regarding the return of the Invicta Women’s Angel Quartz Multi Function Crystal Accented Strap Watch. (order# 111914198).  I apologize for any inconvenience this has caused.   During our...

conversation on May 26, 2016, I advised you that in cases where our customer receive an incorrect watch a full refund will be issued. I apologized for the misinformation that you received from the previous agent and we will have it addressed internally. I explained that I have already issued a refund of the original shipping and handling. As we discussed, as a courtesy I have applied a $20 EVINE credit to your account for your next order with us.   If you have any additional questions, please contact me directly via telephone at [redacted] or [redacted] or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday.   Thank you for your understanding and cooperation.   Sincerely,     Bridget [redacted] Executive Resolution Office EVINE Live   CC:  Revdex.com

Initial Business Response /* (1000, 5, 2015/12/29) */
Dear [redacted],
We have received your complaint from the Revdex.com regarding your experience with the delivery of your television (order#[redacted]). I apologize for any inconvenience this has caused.
We have been in...

contact via voicemail concerning the refund of your order. I can confirm that refund of $338.17 has been processed to the original method of payment. I have also sent you an email with additional information.
If you have any additional questions, please contact me directly via telephone at [redacted] or [redacted] or via email at [redacted]@evine.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
Bridget [redacted]
Executive Resolution Office
EVINE Live
CC: Revdex.com
Initial Consumer Rebuttal /* (2000, 7, 2016/01/04) */
Thankfully, this case has been resolved to my satisfaction, and my refund has been issued.
It was very hard to connect with evine customer service; Bridget [redacted] in the Executive Resolution Office was only available through voicemail, and she was on vacation in the middle of the process.
It took over a month, but it has finally been resolved and I thank you for your assistance. Should you require additional information from me, I will happily comply given a working link.
Thank you,
[redacted]

Dear [redacted], We have received your complaint from the Revdex.com regarding your purchase of the Invicta Reserve 52mm Specialty Subaqua Meteorite Dial Quartz Chronograph Watch (order#[redacted]).  I apologize for any inconvenience this has caused. Per our conversation on May...

6, 2016, I advised you that we could not confirm your claim that this specific item (# 637-460) being advertised with an eight slot dive case. I further explained that the information our agent, Amber, provided was incorrect and will be addressed internally. While discussing this information with you I did offer you two options. The first of which was to send the item back for a full refund. The second option was a 10% discount as an appeasement for all frustrations and misinformation. At this time you said you wanted to keep the watch and had accepted the 10% discount. We apologize we do not have any inventory of the eight slot dive cases, we will not be able to send one to you. However, you may still return the watch for a full refund. If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted]between the hours of 9am-5:30pm EST, Monday through Friday. Thank you for your understanding and cooperation. Sincerely, Bridget [redacted] Executive Resolution Office EVINE Live CC:  Revdex.com [redacted]