American General Life & Accident Insurance Co

Dear *** ***,We have received your complaint from the Revdex.com regarding your Invicta watch order (Order # ***). I apologize for any inconvenience this has caused.During our conversation on April 12, 2016, I advised you that your order was placed online, and that
EVINE Live cannot change the parameters of the order once it is placed. I am sorry that you received an item that you did not wish to order, but as your order was placed online, we are unable to accept responsibility for this selection error. When presented with this information, you disconnected the call.You have the option to return your order for a refund. If you wish to do so, please follow the return instructions included the invoice you received with your order.If you would like to discuss this matter further, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at *** between the hours of 9am-5:30pm EST, Monday through FridayThank you for your understanding and cooperation.Sincerely,Douglas ***Executive Resolution OfficeEVINE Live *** ** *** ***

Initial Business Response /* (1000, 5, 2015/10/15) */
Dear Ms***:
We are in receipt of your letter to the Revdex.com
In September 2015, multiple ValuePays declined on your Visa card ending *** causing your account to go past dueOur Reauthorization Department made
multiple attempts to contact you to make payment arrangementsWe will be reviewing the matter regarding the treatment you received with our Reauthorization Department and addressing the issue
As of today, your account with us is now current and in good standing
If you have any questions, please contact our Customer Service Department at XXX-XXX-XXXX
Sincerely,
L***
Credit/Collections Lead
Initial Consumer Rebuttal /* (3000, 7, 2015/10/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Not until I know this has been straightened out with the credit agancy and off my credit record
You stated you have been calling me since 9/that's funny because you cashed my check on 9/4/for the entire amountSo that was really a waster of your A/R timeMaybe before you cash someone's check you need to be able to apply it properly
When I have your statement that the collection agency has been handled properly regarding my credit I will close the case

Initial Business Response /* (1000, 5, 2015/07/08) */
Dear *** ***,
We have received your complaint from the Revdex.com regarding unwanted promotional emailsI apologize for any inconvenience this has caused
After researching this, it was found that you had successfully
unsubscribed from all promotional emails on June 26, We do not have record of you attempting to unsubscribe prior to thisIf you made attempts to unsubscribe prior to June 26, I apologize
At this time, EVINE Live can confirm that you are unsubscribed from all promotional emails
If you would like to discuss this matter further or need additional assistance, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
*** ***
Office of the President
EVINE Live
CC: Revdex.com

January 2, 2018 *** *** *** **North Charleston, SC 29418 Cr: ***Complaint ID: *** Dear *** ***, We have received your complaint from the Revdex.com regarding the delivery of your Invicta Watch and other Beekman items (order#
***)I apologize for any inconvenience this has caused. I have attempted to contact you several times without success in hopes to resolve this issue. Since the tracking information shows that both packages were delivered on December 19, Our records indicate you claimed non-receipt on these packages on December 19, 2017; at which time, an investigation was initiated with our Claims Department. As part of the investigation, claims paperwork is required to be completedThese forms were emailed to you on December 21, If you have not received this paperwork you can contact a Claims specialist directly at: ###-###-#### If you would like to discuss this matter further, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through FridayThank you for your understanding and cooperation. Sincerely, Bridget ***Executive Resolution OfficeEvine

February 22, 2017 Ms*** *** *** *** **Green Mountain, NC 28740 RE: Cr *** Dear Ms***, Evine is in receipt of your letter to the Revdex.com Our records indicate that on January 26, you placed order number ***
for a Lenovo Ideapad notebook requesting a payment plan of six monthly paymentsBy requesting the ValuePay option you are agreeing to the terms and conditions of ValuePay with EvineOrders may be subject to credit approval by Evine and Evine may review credit reports to qualify customers for ValuePay. Evine reserves the right to limit or restrict the use of ValuePay at any timeThis information is on our web site at www.evine.com When using ValuePay, Evine is extending you credit because we ship merchandise to you before full payment is received. Because of this process, Evine has a legally permissible purpose to pull a credit report as this information is intended to be used for a credit transactionWe use Equifax Information Services LLC to obtain credit report information. We submit the customer’s name and address as it is provided to usYou received a letter which explains why we are not able to extend the ValuePay option to you based on the information Equifax providedThere is also a disclaimer on our website and on air that indicates that ValuePay is available to qualifying customers. In addition, we did send an authorization reversal request to PayPal on February 22, to release the funds back to your accountIt is up to PayPal to ensure that these funds are released promptly if the merchant does not present any charge. If you have any further questions please contact our office at ###-###-####. Sincerely, LO’***Senior Credit Payment Specialist

I am rejecting this response because:
It appears based on K's response that Evine believes that potential customers should search the Evine website prior to purchasing an item to look for the disclaimer she is referring to. My response to that is: How does the potential customer know to look for something they don't know to look for? Most good intention companies will not allow a customer to continue with a transaction without making sure they know & understand "Terms & Conditions" which clearly were not visible to the customer on the siteMost site's will not allow you to continue with clicking a box that you acknowledge that you have read the T's & C's proceeded by another box that gives permission to review the customers credit history. As mentioned in your response "Evine" is extending credit when ValuePay is selectedThis was never mentioned in the process of purchasing my itemAs far as it (the disclaimer) "flashing" on T.V.; what about customers who see the product in the last few seconds it is being broadcasted on tv (as I did) and do not see the "flashing disclaimer"? Im sure your response is; "We hide it on the website so that you can go FIND it, if you know it's there."I tried giving Evine the benefit of the doubt which is why I called to have the rep show me where I may have missed itWhen she disconnected the call & I called back only to get someone who said a supervisor would have to call me backI re-did the process to each and every screen that comes up & I've attached what it saysAs far as explaining to me what happens when credit is extended, I'm fully aware when & why it's extendedI've owned a home, car, etc; in which I financed The difference is I was required to give permission prior to the lender reviewing my report. I also find it quite interesting sentence was given for the customer service incident with the person I spoke with

June 21, *** *** *** *** Louisville, KY Cr: *** Case#: *** Dear *** ***, We have received your complaint from the Revdex.com regarding order *** for Gem Insider Sterling Silver Choice of
Size100-Facet Gem*** Stud Earrings. I apologize for any inconvenience this has caused Reviewing the circumstances concerning your return, I have worked with our warehouse to have order *** processed as a return. As we reviewed, going forward all returns are to be received by our warehouse within Evine’s day return policy in order to be accepted If you wish to discuss this matter further, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at *** between the hours of 9:30am-6:00pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Diana *** Executive Resolution Office EVINE Live CC: Revdex.com

Initial Business Response /* (1000, 5, 2016/02/18) */
Dear *** ***,
We have received your complaint from the Revdex.com regarding the Consult Beaute Cocktail (order# XXXXXXXXX)I apologize for any inconvenience this has caused
I have attempted to reach you via telephone to
no avail
If you wish to discuss this matter further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
LeShonn ***
Executive Resolution Office
EVINE Live
CC: Revdex.com
Initial Consumer Rebuttal /* (3000, 7, 2016/02/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is a copy of the email response I sentI did leave a voice mail with LeShoon telling him that I would call him back in the late afternoon, so I don't know why he has called and left messages during the day time as I work 7pm to 7am
LeSchoon,
I received your voice message and called you back but you were not able to speak with me as I left you a voice mail
I really don't like how I was treated by Evine when I called in to tell your company that I had not idea that fish was in this productIt would have been nice to knowNo one there was interested in what I had to sayThere was even a manager that said to me " why did you need to speak to a manager about this , you didn't need me" ( I felt as though I was wasting his time) and then I asked to be transferred to the CEO and the phone call hung up soon after that
I have been a very good customer from Evine, Shopq, ShopNBC and even before thatI have to say that no other company has treated me that wayThis is not how to keep people interested in purchases from your companyYou act as though your customers must just accept poor customer service or go somewhere elseI can not only be the one person that has experienced this
I want a refund of this product and an "I am so sorry that you were treated this way, yes you are important to our company and promise to treat everyone calling in with better responses"I have now spent way to much time on this matterI also want your company to have the guest selling this product to say on air that yes it does have fish in it
Final Business Response /* (4000, 20, 2016/03/15) */
Dear *** ***,
We have received further correspondence from the Revdex.com regarding the Consult Beate Cocktail (order# XXXXXXXXX)I apologize for any inconvenience this has caused
Per our email correspondence on February 23, 2016, I advised you that your MCwas refunded in the amounts of $39.90, $32.91, $and $32.91, which is the original value payments that were charged
If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
LeShonn ***
Executive Resolution Office
EVINE Live
CC: Revdex.com

Initial Business Response /* (1000, 8, 2015/08/11) */
Dear *** ***
We have received your complaint from the Revdex.com in regard to your request to return merchandise on behalf of your mother-in-law, which have passed the 30-day return period
I am currently reviewing
your request and will respond once I have an update
Thank you for your patience while I review this matter further
Sincerely,
*** ***
Senior Supervisor, Executive Resolution Office
EVINE Live
CC: Revdex.com
Initial Consumer Rebuttal /* (3000, 10, 2015/08/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Nothing has been resolved - as business is stating that they need more time to review this request and then they will respond with an update
Final Business Response /* (1000, 19, 2015/09/09) */
Dear *** ***
This letter is to follwith my original response dated August 11, Thank you for your patience while I reviewed your request further
After reviewing this matter, we will approve the following items for a late return:
Item# 309-(quantity of 3) - Personal Pedi Callus Remover w/ Rollers For Smooth Hands and Feet
Item# 309-(quantity of 6) - Isomers Foot & Leg Genius Relief Cream
These items need to be received by us no later than October 2, If they are received after this date, we will return the merchandise back to you with no credit being issued
Unfortunately, we are unable to authorize item# 454-(Roolen Breath Cool Mist Ultrasonic Humidifier) for a late return
I have enclosed a copy of the invoice for the items that have been approved for late returns and your account has been documented accordinglyOnce these items have been received and processed, credit will be issued towards the original method of payment
Once again, thank you for your patience while I reviewed this matter
Sincerely,
Laura ***
Senior Supervisor, Executive Resolution Office
EVINE Live
CC: Revdex.com

Initial Business Response /* (1000, 5, 2016/02/23) */
Dear *** ***,
We have received your complaint from the Revdex.com regarding the delivery of an order (Order # XXXXXXXXX)I apologize for any inconvenience this has caused
When we spoke on February 22, you confirmed
that your package was received on February 19, I advised you that we saw that you made changes to the delivery via a UPS MyChoice, which may have affected the delivery, and you advised me that the package did arrive with several labels on it
If you wish to discuss this matter, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
Douglas ***
Executive Resolution Office
EVINE Live
CC: Revdex.com
Initial Consumer Rebuttal /* (3000, 7, 2016/02/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
These people are not worth my timeI choose not to do business with them any further and spread the word concerning their bad shipping practicesI was notified by UPS that they were never given a apartment number on the label so I had to submit a change and add the apartment number to properly receive the itemIf the label was printed correctly there would of never been a issueI guess its my word against theirs and with Evine the customer is never rightI just want them to delete my accountant since I am unable to and cease any email or verbal communication with me for life.I refuse to deal with untrustworthy individuals,

Initial Business Response /* (1000, 5, 2015/12/29) */
Dear *** ***,
We have received your complaint from the Revdex.com regarding amounts that were charged to your accountI apologize for any inconvenience this has caused
During our conversation on December 29, 2015, I
advised you that I will be happy to look into your concern of being overcharged, however I would need more specific details from you of the amounts in questionYou did not want to provide specifics details therefore declining my offer to further assist and disconnected the call
If you would like to discuss this matter further, please contact me directly via telephone at *** or*** or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
Bridget ***
Executive Resolution Office
EVINE Live
CC: Revdex.com

I am rejecting this response because:What this person from Evine is stating is not correct, she told me she would be the only one working on the case, then another lady was working on the caseI asked over and over for aa serial number to the two year warranty and she would not provide itSam sung asked over and over, even got a letter from the Presidents office of Samsusng stating I did not have a two year warrantyAll I want is a copy of the two year warranty, the name and phone number of the company providing it and spoke to Ryan several time and was told Evine would get it right over to meI forwarded this lady every thing that I had and when ever I ask for the warranty information, she changes the subject and asks for something that I don't haveI need this warranty informationThis lady says one thing, then cant be reached and has people like Nancy from her company call to harass meThis company is running a tv commercial falsely in my eyes until proven other wordsIt states a two year warranty from Samsung, but after speaking to eight different people in this company, no one will provide me with a copy of the two year warrantyI call over and over, email back and forth and its getting wearingWhy is she demanding something from me in days, She keeps putting messages on my phone for paperwork, but won't give me what I need to get this tv that only lasted three months fixedAnd yes, the one year manufactures warranty doesn't cover physical damage but the pictures show no physical damage...its all inside and may be covered by the two year warranty, but Evine will not cover it and Samsung denies it calling it in their words a hoaxAgain, I put in this complaint to get a copy of the two year warranty because my bill of sale that clearly states with two year warranty can not be accepted by Samsung...so where is my warranty?

We have received your complaint from the Revdex.com regarding your attempted purchase for an item that was sold outI apologize for any inconvenience this has caused. During our conversation on February 14, 2018, we discussed Evine's pricing policyI stated that I would be happy
to assist with ordering the item at the sale price, if I was able to confirm the lower priceAfter researching the notes on your account extensively, we determined that the item in question (item# 167-709) was not offered at a price lower than $1,224.99; however, I did locate another necklace on your order history, item# 167-- Stefano Oro "Seta Collection"14K Gold Scarf Necklace, that was advertised at a price of $After discussing this necklace, I placed an order per your request at the sale price of $899. If you have additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at ***@evine.com between the hours of gam-5:30pm EST, Monday through Friday.Thank you for your understanding and cooperation. Sincerely, Bridget *** Executive Resolution Office Evine

Dear *** ***, We have received further correspondence from the Revdex.com regarding your complaint. As stated in my previous response, EVINE Live has checked with our supplier warehouse, and there is no record of receiving your returns. We must ask that you pursue a claim with the USPS as this is the carrier you used to send your items back. If necessary, please file a claim with this carrier If you would like to discuss this matter further, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at *** between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Douglas *** Executive Resolution Office EVINE Live CC: Revdex.com

Final Consumer Response /* (2000, 9, 2015/08/26) */
complaint # XXXXXXXX was resolved to my satisfaction on August 21,

June 22, 2017     [redacted] Woodridge, IL 60517-3920   Cr:  [redacted] Complaint ID:  [redacted]   Dear [redacted],   We have received your complaint from the Revdex.com regarding the Invicta 38mm or 48mm Pro...

Diver Scuba Quartz Abalone Dial Watch w/8-Slot Dive Case (order#[redacted]). I apologize for any inconvenience this has caused.   During our conversation on June 21, 2017, you confirmed that you spoke with Invicta regarding replacement pins. During this discussion, you agreed to call them on July 3, 2017 to provide a payment of $15 for Invicta to send out replacement pins. As a courtesy, I refunded your original shipping and handling charge of $8.99 to help with this payment.  If you have additional information or questions, please feel free to contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday   Thank you for your understanding and cooperation.   Sincerely,     Bridget [redacted] Executive Resolution Office Evine

Initial Business Response /* (1000, 5, 2016/02/03) */
Dear Mary [redacted],
We have received your complaint from the Revdex.com regarding your Simmons Beautyrest Mattress Set (order# XXXXXXXXX). I apologize for any inconvenience this has caused.
During our conversation on January 29,...

2016, I apologized for the misship and advised that Simmons has offered to reship the correct item. At this point you stated you would just like a full refund. I advised you that I would advise Simmons that you no longer wanted the mattress set and that a full refund would be issued to your EVINE Credit Card. A full refund of $1079.10 was processed on February 3, 2016.
If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted]@evine.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
LeShonn [redacted]
Executive Resolution Office
EVINE Live
Initial Consumer Rebuttal /* (3000, 7, 2016/02/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The balance on the Evine Live credit card is $1,100.39 all of which was for said mattress. My due date for this credit card is 2/23/16. If a credit in the amount of $1,100.39, the full amount for the bed is not on my online statement by 2/10/2016 I will be disputing this charge with the bank.
Regards
[redacted]
Final Consumer Response /* (2000, 11, 2016/02/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thanks to all for responding to and taking care of this issue.
Final Business Response /* (4000, 9, 2016/02/09) */
Dear [redacted],
We have received further correspondence from the Revdex.com regarding your Simmons Beautyrest Mattress Set (order# XXXXXXXXX). I apologize for any inconvenience this has caused.
I apologize for causing confusion. A refund of $1,110.39 was processed to your EVINE Live Credit Card on February 5, 2016.
If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted]@evine.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
LeShonn [redacted]
Executive Resolution [redacted]
EVINE Live
CC: Revdex.com

"margin-bottom:0in;margin-bottom:.0001pt;line-height:
normal">Dear
[redacted],
We
have received your complaint from the Revdex.com regarding the
delivery of order # [redacted]. I
apologize for any inconvenience this has causedAccording
to USPS tracking number [redacted],
there was an insufficient address to deliver this package, and it was returned
to EVINE Live. When you notified our Customer
Service team that the package had not been delivered on March 22, 2016, the
tracking information was confirmed and a refund was processed. At that time, the item was sold out, and we
were not able to place a new order
You were subsequently able to place a new order (order #
[redacted]) on March 25, when the item became available, and we matched the
same price and terms as your original orderIf
you would like to discuss this matter further, please contact me directly via
telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours
of 9am-5:30pm EST, Monday through Friday
Thank
you for your understanding and cooperation
Sincerely,
Douglas [redacted]
Executive Resolution Office
EVINE Live
CC: Revdex

I am rejecting this response because:
I spoke with the supervisor of Bridget. She clearly lied to you as well as me. My first telephone call to cancel the product was recorded. The recording was listened to, by her supervisor, and it was clear that I was told that the item would be cancelled. Evines' sales people on air say all the time "all you have to do is call to cancel". I called to cancel and was informed that the item was cancelled. Then the item was shipped anyway.  This is not right or good business.

Initial Business Response /* (1000, 5, 2015/10/29) */
Dear [redacted],
We have received your complaint from the Revdex.com regarding your order of the Apple watch sport bundle (order# XXXXXXXXX). I apologize for any inconvenience this has caused.
I have attempted to reach you...

via telephone to no avail.
If you wish to discuss this matter further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted]@evine.com between the hours of 8am-4:30pm CST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
Bridget [redacted]
Executive Resolution Office
EVINE Live
CC: Revdex.com
Final Business Response /* (4000, 8, 2015/11/09) */
Dear [redacted],
I am writing you today to follow up with my initial correspondence dated October 29, 2015.
Per our discussion on November 5, 2015, EVINE Live will gladly accept a return within our 30- day return time frame. In this case, your order was not returned within our 30-day return policy and cannot be accepted.
In your complaint, you also state that the additional bands were not advertised as being non-Apple items. The description of this item on www.evine.com clearly states that these items are non-Apple products. Our records indicate that your order was placed online, where this information is readily available.
If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted]@evine.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
Bridget [redacted]
Executive Resolution Office
EVINE Live
CC: Revdex.com