American Global Health Group LLC

[redacted] *** After about weeks AloeCure finally sent me an unsigned checkSo after about weeks and a few more phone calls they told me to send the check back so they could sign itSo, about a week ago I finally a checkI would like to thank you so much for doing your job well I really think that is why the one women was so mad, because I turned them in to the Revdex.comThank you so much again [redacted]

On behalf of Aloe Cure, this is in response to case# [redacted] , [redacted] *** After reviewing the case, I can see that the order was cancelled yesterday prior to shipping and has been refunded While we don't show the shipments being cancelled prior we have since cancelled all future shipments We sincerely apologize for the agents behavior and appropriate action has been taken We apologize for any inconvenience The account should see the refund within 3-business days We currently show that the transaction ID for the refund is [redacted] We regret we were unable to resolve this without escalation

Complaint: [redacted] I am rejecting this response because:As per original conversation, no check was received Per the last two phone conversations, they were to verify that the check was not cashed and a new check was to be sent I have not received any information or a check since then.Sincerely, [redacted]

05/23/2016To Whom This May Concern, This is in response to complaint [redacted] , [redacted] , on behalf of AloeCure, LLC [redacted] , placed her order 02/03/Per tracking number [redacted] her order was delivered on 02/05/ AloeCure, LLC, has a day money back guarantee on all packages Ms [redacted] was mailed a refund check on 03/07/2016, check number [redacted] in the amount of $ Regards, Ship-Right Solutions On Behalf of AloeCure, LLC [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Revdex.com:I did call my bank and that refund is in my account now, so everything has been resolvedSincerely, [redacted]

***DOCUMENT ATTACHED***2/14/2017•••ShipRight SolutionsOn Behalf of American Global Health Group, LLC Pleasant AvenueSouth Portland, ME [redacted] , Resolutions Consultant Revdex.com Northwest Station Drive, Suite 222DuPont, WA 98327This is in response to complaint # [redacted] , [redacted] , on behalf of American Global Health Group, LLC [redacted] placed her original order on 1/03/for bottles of Pure Aloe Vera Extract 60ctAmerican Global Health, LLCstrives to provide the best customer serviceAs a courtesy, [redacted] refund has been expedited in full for this order.The refund should show on her credit card in 3-business daysRegards,

This is in response to complaint [redacted] , [redacted] and [redacted] , on behalf of American Global Health Group [redacted] ,placed the order on 1/20/This order came with an auto shipment that shewould have had to call to cancel if she didn’t want to receiveMrs [redacted] never called to cancel therefore another shipment was sentMrs [redacted] calledon 4/27/to return the auto shipment and was given an RMA number to do so.We have yet to receive the shipmentAs a courtesy, Mrs [redacted] has beenrefunded in full for this orderThe refund should show on her credit card in3-business daysRegards,Ship-Right SolutionsOn Behalf of American Global Health Group [redacted] ***South Portland, ME

Per your response, we have issued a new checkThe check number is [redacted] and was mailed on 6/3/

On behalf of Aloe Cure, this is in response to case# [redacted] , [redacted] Mr [redacted] did call on 10/9/to cancel future shipments When he called there was an order that had already been set to ship that was unable to be stopped He is welcome to return the order if he does not want it by calling customer service at [redacted] An agent will be happy to assist with the return No further shipments will be received

Ship Right Solutions Pleasant Avenue South Portland, ME To whom it may concern, This is in response to complaint [redacted] , [redacted] ***, on behalf of American Global Health Group LLC [redacted] * [redacted] placed his order on 06/05/And called on 06/30/to cancel the order and was refunded 07/01/American Global Health Group LLC strives to provide the best customer serviceMr [redacted] has been refunded in full for his order Regards, Ship Right Solutions On behalf of American Global Health Group Pleasant Ave South Portland, ME

On behalf of Aloe C***, this is in response to case filed by [redacted] *** After reviewing the account, I see the customer will not be receiving a check as the refund was put through electronically back on the credit card The trans action id for this is [redacted] This number can be given to the customer's financial institution to assist with locating the refund that was processed in the amount of $on September 25, She should be able to see this by looking at her credit card statement We apologize for the confusion and any inconvenience We regret we were unable to resolve this without escalation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***I am rejecting this response because:
The whole response is inaccurate. I spoke to sales and ordered and cancelled product on 2/20. "Kate" said impossible to cancel an orderSpoke to "Mark" who said it was, but they had charged my credit card $on that day per my credit card company. Calling on 2/twice - nobody has an ordercalling on 2/was no order but then "there is a voided order"Asking where is my refund - the response was it was impossible to charge me which I knew was totally again. I filed complaints with many agencies about the way this company conducts business with the public. It's not a training issue or incompetence or disabled people- they don;t return call messages, they don;t send out letters or e-mails regarding their business with you. It was totally inaccurate that I must have gotten a communication in my "spam folder". It was totally inaccurate that I wasn't charged for a cancelled orderIt was totally inaccurate advertising that was placed in the local newspaperNot one single person takes responsibility for all the wrong doing that occurs connected with this company without even addressing if there is any validity to the product claims.. When I receive a written apology this file is closedIf I don't receive a written apology I will continue to contact consumer agencies about the entire scope of how this company operates.Sincerely,*** ***

To Whom It May Concern,This is in response to complaint ***, *** ***, on behalf of AloeCure, LLC *** *** placed her order on 2/23/The order was cancelled and refunded in full on 2/23/per customer requestThis was before the package shippedThe refund should show
on her credit card in 3-business days
Regards,
Ship-Right SolutionsOn Behalf of ABC, LLC*** *** *** *** Portland, Maine

This account has been refunded on December 27, to the VISA form of payment Account ending in ***

This is in response to complaint ***, *** ***, on behalf of American Global Health Group LLCMs*** placed two reoccurring orders on 5/9/and 6/13/16. American Global Health Group LLC has a day money back guarantee on all packages. Ms*** called customer service to
return her product on 9/14/At this time she accepted a 50% refund so she did not have to return any productsAmerican Global Health Group LLC strives to provide the best customer service. As a courtesy, Ms*** has been refunded in full for her most recent two orders. The refunds should show on her credit card in 3-business days
Regards,
Ship-Right Solutions
On Behalf of American Global Health Group LLC
*** *** *** *** *** *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***