American Global Health Group LLC

On behalf of Aloe Cure, this is in response to case#***, *** ***. We have reviewed Ms***'s account and determined that due to a clerical error the refund did not process as it should have. Ms***'s package was received and is due a refund. We sincerely apologize
for this inconvenience. We have issued a refund for the full amount of $back to her credit card. This should appear within 3-business days, depending on her financial institution. We regret we were unable to resolve this without escalation

This is in response to complaint # [redacted], on behalf of American Global Health Group, LLC.  He placed his original order on 5/12/2017 for 6 bottles of Pure Aloe Vera Extract 60ct. American Global Health, LLC. strives to provide the best customer service.  As a courtesy, his refund has...

been expedited in full for this order.  The refund should show on his credit card in 3-10 business days.

[redacted]DOCUMENT ATTACHED[redacted]2/14/2017•••ShipRight SolutionsOn Behalf of American Global Health Group, LLC 165 Pleasant AvenueSouth Portland, ME 04106[redacted], Resolutions Consultant Revdex.com Northwest 1000 Station Drive, Suite 222DuPont, WA 98327This is in response to complaint #...

[redacted], on behalf of American Global Health Group, LLC. [redacted] placed her original order on 1/03/2017 for 6 bottles of Pure Aloe Vera Extract 60ct. American Global Health, LLC. strives to provide the best customer service. As a courtesy, [redacted] refund has been expedited in full for this order.The refund should show on her credit card in 3-10 business days. Regards,

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Per your response, we have issued a new check. The check number is [redacted] and was mailed on 6/3/2016.

Ship Right Solutions
165 Pleasant Avenue
South Portland, ME 04106
 
To whom it may concern,
            This is in response to complaint [redacted], on behalf of American Global Health Group LLC. [redacted] placed his...

order on 06/05/2016. And called on 06/30/2016 to cancel the order and was refunded 07/01/2016. American Global Health Group LLC strives to provide the best customer service. Mr. [redacted] has been refunded in full for his order.
Regards,
Ship Right Solutions
On behalf of
American Global Health Group
165 Pleasant Ave
South Portland, ME 04106

Complaint: [redacted]I am rejecting this response because:As per original conversation, no check was received.  Per the last two phone conversations, they were to verify that the check was not cashed and a new check was to be sent.  I have not received any information or a check since then.Sincerely,[redacted]

To Whom It May Concern,
This is in response to complaint [redacted], on behalf of American Global Health Group LLC. [redacted] placed her order on 04/02/2016. Per tracking number [redacted] the package was delivered on Saturday 04/09/2016. American Global Health Group...

LLC, has a 90 day money back guarantee on all packages. American Global Health Group LLC strives to provide the best customer service. As a courtesy, Ms. [redacted] has been refunded in full for this order. The refund should show on her credit card in 3-10 business days.
Regards,
Ship Right Solutions
On behalf of
American Global Health Group LLC
165 Pleasant Avenue
South Portland, ME 04106

On behalf of Aloe Cure, this is in response to case#[redacted], [redacted].  Mr. [redacted] did call on 10/9/15 to cancel future shipments.  When he called there was an order that had already been set to ship that was unable to be stopped.  He is welcome to return the order if he does not...

want it by calling customer service at[redacted].  An agent will be happy to assist with the return.  No further shipments will be received.

We would like to take care of this complaint. Unfortunately, with the information provided we are unable to locate the customer's account. Please provide the customer's name, address and phone number and we will be happy to get this issue resolved.
Ship-Right Solutions
On Behalf of AloeCure,...

LLC
[redacted]
South Portland, Maine 04106

[redacted] After about 6 weeks AloeCure finally sent me an unsigned check. So after about 2 weeks and a few more phone calls they told me to send the check back so they could sign it. So, about a week ago I finally a check. I would like to thank you so much...

for doing your job well.  I really think that is why the one women was so mad, because I turned them in to the Revdex.com. Thank you so much again.   [redacted]

On behalf of Aloe Cure, this is in response to case#[redacted].  After reviewing the case, I can see that the order was cancelled yesterday prior to shipping and has been refunded.  While we don't show the shipments being cancelled prior we have since cancelled all future...

shipments.  We sincerely apologize for the agents behavior and appropriate action has been taken.  We apologize for any inconvenience.  The account should see the refund within 3-10 business days.  We currently show that the transaction ID for the refund is [redacted].  We regret we were unable to resolve this without escalation.

This is in response to complaint [redacted], [redacted] and[redacted], on behalf of American Global Health Group. [redacted],placed the order on 1/20/2015. This order came with an auto shipment that shewould have had to call to cancel if she didn’t want to receive. Mrs. [redacted]never called to...

cancel therefore another shipment was sent. Mrs. [redacted] calledon 4/27/2015 to return the auto shipment and was given an RMA number to do so.We have yet to receive the shipment. As a courtesy, Mrs. [redacted] has beenrefunded in full for this order. The refund should show on her credit card in3-10 business days. Regards,Ship-Right SolutionsOn Behalf of American Global Health Group[redacted]South Portland, ME 04106

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

On behalf of Aloe C[redacted], this is in response to case filed by [redacted].  After reviewing the account, I see the customer will not be receiving a check as the refund was put through electronically back on the credit card.  The trans action id for this is [redacted].  This number...

can be given to the customer's financial institution to assist with locating the refund that was processed in the amount of $109.90 on September 25, 2015.  She should be able to see this by looking at her credit card statement.  We apologize for the confusion and any inconvenience.  We regret we were unable to resolve this without escalation.

05/23/2016To Whom This May Concern,
 
                This is in response to complaint [redacted], [redacted], on behalf of AloeCure, LLC .  [redacted], placed her order 02/03/2016. Per tracking number...

[redacted] her order was delivered on 02/05/2015.  AloeCure, LLC, has a 60 day money back guarantee on all packages.  Ms. [redacted] was mailed a refund check on 03/07/2016, check number [redacted] in the amount of $159.90.
 Regards,
Ship-Right Solutions
On Behalf of AloeCure, LLC
[redacted]

Revdex.com:I did call my bank and that refund is in my account now, so everything has been resolved. Sincerely, [redacted] [redacted]