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American Greetings Corporation

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American Greetings Corporation Reviews (37)

I had an annual subscription to *** Greeting Cards, which I believe is a subsidiary of American Greetings. I had auto renewal enabled and was charged twice for my subscription ($20 each). Moreover, I tried to disable auto renewal through the website but it would not allow me to do so. I sent four emails to the company (there is no phone number) over the last several weeks and received no response. I also disputed the duplicate charge with my credit card, which is pending.

American Greetings Corporation Response • Aug 18, 2020

Dear ***,

Many apologies.

We truly apologize for any billing inconvenience.

Following your request, we have cancelled your additional ecards membership and refunded your payment. You should receive the refund for the membership fee within 3 to 5 working days. Your confirmation number is ***.

Best wishes

Customer Response • Aug 18, 2020

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.

Regards

American Greetings for the last 2 months has been charging me a membership fee. I have contacted them last month to tell them I did not authorize payment. They sent me the following email :

From: AG Help <***>
Sent: Thursday, June 25, 2020 3:28 PM
To: *** <***>
Subject: Re: AG /PAID /Company Information /Contact Us (***)

Hello ***,

Thank you for contacting American Greetings Customer Support.

We regret to hear that you would like to cancel your monthly membership with us. As requested, we have turned off the auto-renewal feature on your account. Your membership will expire on 6/25/2020. Until then, we hope that you will take advantage of all
of the great features and benefits of your AmericanGreetings.com membership. To learn more about your membership, please visit: ***
Please note that our monthly memberships are nonrefundable. If you would like to view our Terms of Service, visit: ***
As a member of AmericanGreetings.com, we truly value your opinion on the service you've received from our website. The link below will direct you to a survey, which will provide us with valuable information to help improve our overall website experience.
This short survey will take approximately 3-5 minutes to complete. We truly appreciate your time and feedback.

***
If you have further questions or concerns, don't hesitate to contact us.

Thank you,

***
This morning July 24th, 2020 I noticed another charge on my *** account. I tried to write them email telling them I wanted the last 2 months refunded as I did not authorize payment. When I pressed submit on their Contact US sight it would not go through it just flashed pink on the submit button. I keep getting charged from them. I turned off the automatic payment and they said they would too. It does not seem to work. When you try to contact them it does not go through. They have a phone number but I live in Germany this is not a option for me.

Hello ***,

You have sent a payment of $4,99 USD to American Greetings (***) .

Merchant
American Greetings
***
*** Instructions to merchant
You haven't entered any instructions.
Description Unit price Qty Amount

$4,99 USD 1 $4,99 USD
Subtotal $4,99 USD
Total $4,99 USD
Payment $4,99 USD
Charge will appear on your credit card statement as "***AM GREETING AM "
Payment sent to ***
From amount €4,51 EUR
To amount $4,99 USD
Exchange rate: 1 EUR = 1,10777 USD

Invoice ID: *** Issues with this transaction?
You have 180 days from the date of the transaction to open a dispute in the Resolution Centre.
Currency conversion: To complete this transaction, we converted the payment amount to the currency of your card based on our agreement with you. ***'s currency conversion fee is added to the exchange rate, set by an external financial institution. For more information about fees, see our user agreement.

Questions? Go to the Help Centre at www.***.

Please do not reply to this email. This mailbox is not monitored and you will not receive a response. For help, log in to your *** account and click Help on any *** page.

You can receive plain text emails instead of HTML emails. To change your Notifications preferences, log in to your account, go to your Profile, and click My settings.

I want them to correct their error and cancel the auto payment and refund to my credit card for the last 2 months. The website is very user unfriendly. Nothing works on it. You cannot send a email to them or cancel Auto Renewal. They said they have turned off Auto Renewal but I still keep getting charged on my *** Account.

American Greetings Corporation Response • Jul 30, 2020

Hello ***,

Thank you for contacting American Greetings Customer Support.

We apologize for any confusion. Our memberships are designed to automatically renew so that you can enjoy continuous, uninterrupted service as was described in our Terms of Service when you ordered our service.

After further research, we were able to locate 2 memberships that were created under different email addresses. Your membership under *** was cancelled on 6/25/20. However, you did not cancel your membership under ***. Therefore you were still being charged.

We have cancelled and fully refunded your AmericanGreetings.com membership. Your membership fee has been issued to your credit card. This should appear on your next credit card statement.

Your confirmation number is ***.

We hope you will reconsider using our great services and membership benefits in the future.

If you have further questions or concerns, don't hesitate to contact us.

Thank you,

*** Your Customer Support Supervisor

American Greetings

Tell us why here...

My membership was up for renewal. Card is deactivated/lost & I don’t have the money right now as I’m disabled and still don’t have my stimulus either so I was going to wait to renew my membership. I received an email from *** that American Greetings submitted a payment. They overdrafted my bank account AND they NEVER had authorization to use *** as I never used it only my M/C that was canceled. I complained about this and they refunded the membership BUT I’m still out $35 NSF fee for them fraudulently accessing my *** account.

American Greetings Corporation Response • Jun 19, 2020

Hello,

Thank you for contacting American Greetings Customer Support.

We are sorry if your membership renewal has caused you any inconvenience. Our memberships are designed to automatically renew so that you can enjoy continuous, uninterrupted service as was described in our Terms of Service when you ordered our service.

If you would like consideration for possible reimbursement of overdraft fees, please scan a copy of your bank statement showing all credits, debits, and balances at the time our membership fee was charged to your account. Statements without this information will not be considered.

Also, please include the last four digits of the card being charged and the card type.

You may email the scanned copy of your statement to *** Please allow two weeks for your request to be reviewed. You will be contacted with a decision two weeks after we receive the copy of your statement.

We assure you that we will resolve this problem as quickly as possible once we receive your information.

If you have further questions or concerns, don't hesitate to contact us.

Thank you,

*** Your Customer Support Supervisor
American Greetings

Customer Response • Jun 29, 2020

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. I definetly want the refund;however, HOW AND WHO gave American Greetings PERMISSION to access my *** ACCOUNT/my checking account? There is NOT an active credit/debit card associated to my *** Account AND regardless I NEVER AUTHORIZED ACCESS to it! Isn’t that stealing? Yes *** is wrong too but American Greetings stole from me and this NEEDS to be addressed. I’m disabled and don’t need this extra stress and aggravation. American Greetings doesn’t even care that this happened and I liked them before this but now I’m not sure because they don’t care.

Regards

American Greetings Corporation Response • Jun 29, 2020

Hello ***, Thank you for contacting American Greetings Customer Support.

We truly apologize for the many troubles you have experienced.

We will be happy to assist you regarding your overdraft fee.

Please scan a copy of your bank statement showing all credits, debits, and balances at the time our membership fee was charged to your account. Statements without this information will not be considered. Also, please include the last four digits of the card being charged and the card type. You may email the scanned copy of your statement to *** Please allow two weeks for your request to be reviewed. You will be contacted with a decision two weeks after we receive the copy of your statement. We assure you that we will resolve this problem as quickly as possible once we receive your information. If you have further questions or concerns, don't hesitate to contact us. Thank you, *** Your Customer Support Supervisor American Greetings

(See attached)I have had an issue with American Greetings Corporation, and, have not been successful in getting my point across
to them. They keep corresponding with me about my request
to unsubscribe me in their membership.With their membership scheme, they introduce a promotion to subscribe for$19.99 per year. A subscriber is then notified when that payment comes due the next year, and, if it is not seen by the subscriber, the fee is charged
automatically to the subscriber’s account. I’m pretty sure they know that people forget when they enter such an agreement, and don’t happen to use the program through the year, in which
case, is what happened with me.Just in the last week or two, the charge was on my bank account, and, I don’t remember seeing that it was due. I have been in contact with them, and
told them that I will let that charge stand,
but, I vehemently told them I do not want my name on their membership, therefore, I am cancelling immediately and do not wish to have any more contact with them whatsoever. Have gone through all kinds of conversations, but, no assurance that it will be
cancelled, even had an offer to talk to a top employee who said they would visit with me for$26.00.

American Greetings Corporation Response • Jun 15, 2020

Hello,

Thank you for contacting American Greetings Customer Support.

We regret that as a result of adjustments made due to the COVID-19 crisis our helpline is short-staffed at present. We will continue to respond to all help requests as quickly as we can, but please allow a few extra days for a response.

We're sorry for any trouble cancelling your membership. We want to help, but we were unable to locate your account in our database under the email address of ***.

There are a number of reasons that this might occur:

1. You used a different email address when you originally purchased your membership.

2. You may have entered the email address incorrectly when joining.

3. You are not currently a paid member of our website.

If you used a different email address when you purchased your membership, sign in with the original email address. If you do not remember the email address you originally used, or feel the address may have been entered incorrectly, please respond to this message with the information below.

1. Any additional email addresses that may have been used to register your account.

2. The cr you received when you joined.

3. Your full name and mailing address including zip code.

4. The Invoice ID number that may be associated with our charge on your billing statement.

We assure you that we will resolve this problem as quickly as possible once we receive your information.

Please call Customer Sales at ***. We are open Monday through Friday from 9:00 a.m. to 5:00 p.m. EST.

If you have further questions or concerns, don't hesitate to contact us.

Thank you,

*** Your Customer Support Supervisor

American Greetings

On 5/16 I paid $19.99 to join their *** business, for 1 year. The first ecard sent 5/17 was FREE. Next ecard sent 5/29 was not delivered. I re-sent ecard 5/30, it was not delivered. I filed complaint- email- 5/30. I asked for refund 5/31.Impossible to
talk to live person. Today 6/2, a machine cancelled my account, effective 5/16/2001. No refund. I want my money refunded to my credit card. Their service is defective. I have tried many times by phone and email and can't speak to anyone. They do not reply to emails.

American Greetings Corporation Response • Jun 03, 2020

Hello ***, Thank you for contacting *** Customer
Support. We regret that as a result of adjustments made due to the
COVID-19 crisis our helpline is short-staffed at present. We will continue to
respond to all help requests as quickly as we can, but please allow a few extra
days for a response. Stay safe and healthy!We're sorry to lose a valued member. Your ***
membership has been closed and a refund of your membership fee has been issued
to your credit card. This should appear on your next credit card statement.Your confirmation number is ***.We hope you will reconsider using our great services and
membership benefits in the future.If you have further questions or concerns, don't hesitate to
contact us.Thank you,***Your Customer Support Supervisor

Customer Response • Jun 03, 2020

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.

Regards

In a recent review of my credit card statement I discovered that AM Greetings has been charging me $4.99 per month for a service that I did not sign up for. They have an account tied to an old email address that has not been valid for five years.They do not have a customer service phone. I have not used their service and did not authorize them to charge my credit card.
When I notified the company they replied by email stating that my account would be canceled but no credit would be issued.

American Greetings Corporation Response • May 19, 2020

Hello ***,Thank you for contacting American Greetings Customer
Support.We are sorry if your membership renewal has caused you any
inconvenience. According to our records, a monthly membership was created under ***.***
***
***
Our memberships are designed to automatically renew so that
you can enjoy continuous, uninterrupted service as was described in our Terms
of Service when you ordered our service. Monthly memberships are nonrefundable.
Please use the following link to find the terms of service: ***As a courtesy, we have issued 13 refunds totaling $64.87. Your
AmericanGreetings.com membership has been closed and a refund of your
membership fee has been issued to your credit card. This should appear on your
next credit card statement. If you did not create this account, please contact
your financial institution regarding these charges. Please note that our call center is temporarily closed, but
we are still answering emails. You can reach us by email by filling out the
form below. We will address your request as soon as possible. We apologize for
the inconvenience. If you have further questions or concerns, don't hesitate to
contact us.Thank you,***Customer Experience SupervisorAmerican Greetings Corporation

Customer Response • May 20, 2020

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.

Regards

In March of 2018 I opened a Free Trial membership.
In Spring of 2019 I called to request that this membership be cancelled as I only used it for one card. This did not create a reimbursement. Then in Spring of 2020 I've learned that the membership was not cancelled, and I was charged again. I reached out them them via email on April 20, 2020, and have still not received a reimbursement, nor proof that my membership has been cancelled.

American Greetings Corporation Response • May 20, 2020

Hello,

Thank you for contacting American Greetings Customer Support.

We are sorry if your membership renewal has caused you any inconvenience. Our memberships are designed to automatically renew so that you can enjoy continuous, uninterrupted service as was described in our Terms of Service when you ordered our service.

We're sorry to lose a valued member. Your AmericanGreetings.com membership has been closed and a refund of your membership from 2019 and 2020 has been issued to your credit card. This should appear on your next credit card statement.

Your confirmation number is ***.

We hope you will reconsider using our great services and membership benefits in the future.

If you have further questions or concerns, don't hesitate to contact us.

Thank you,

*** Your Customer Support Representative

American Greetings

Tell us why here...

This online business is dishonest. Yesterday I clicked on and subscribed to its Blue Mountain one-month service costing $4.99 only to discover last night that the company charged me $19.99 for a whole year's subscription. Now attempting to contact Blue Mountain via email, I get no reply. How can the Cleveland Revdex.com allow such fraudulent practices on its soil?
I wish I had read Bill A's comments below before taking a risk with Blue Mountain.

American Greetings partnered with actor *** for what was called the *** sweepstakes. So I entered and was later contacted by American Greetings informing me that I won. I was told to confirm my mailing address and they would ship me my prize, the first season of Mr. television series called ***, autographed by same.
I promptly confirmed my mailing address with American Greetings and was told that the autographed DVD would be mailed to me. Well, the month of April passed and I never received anything. I've attempted to contact American Greetings and they will not answer my inquiry;

American Greetings Corporation Response • May 07, 2020

Hello ***,

We truly apologize for any inconvenience you've experienced. We have further investigated your inquiry. Your autographed DVD will be mailed out within the next few months. Please note that we have not provided a specific date for this item to arrive due to the pandemic we are currently facing. A supervisor will follow up with detailed information via email. Please let me know if you have any further questions or concerns.

Thanks

Customer Response • May 07, 2020

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. I guess I don't have much of a choice.

Regards

Some months ago I purchased holiday cards made by Gibson, a division of American Greetings. 3 boxes of snowflake cards of the same design were purchased at an area store in my location. The cards were mostly defective. I used about 2/3rds of the cards - those versions had the gold snowflake off centered in placement but useable. The remaining cards I am shipped back to the company in a request for a refund or replacement of perfect cards in the same design. The design was beautiful but the quality was horrible. But I was loyal to American Greetings for most of my life, over Hallmark. I never received a call or email or letter noting my problem and need you to help resolve this situation as I feel now I was ripped off. Also very hurt that the President of American Greetings is so high on his pedestal he can't be professional enough to address the letter that was addressed to him or forward on to his customer care division to refund me or send new cards in better condition.

American Greetings Corporation Response • Feb 14, 2020

Thank you for contacting American Greetings Customer Support.

We are sorry to hear about the inconvenience you experienced with our Holiday Cards. Our products are inspected for quality as extensively as possible. However, due to the large volume of products we produce, an occasional oversight in production can occur and not be caught by our frequent control checks. We sincerely appreciate your taking the time to bring this matter to our attention.

We would be happy to reimburse you for the cost of the product. In order to reimburse you, we would need you to reply to this email with the complete UPC number printed underneath the bar code as well as your mailing address. Please be sure to include the two smaller numbers to the left and right of the UPC number – 12 digits total. Once we have this information, we can send out a manufacturer's coupon to you.

If you are unable to reply to this email, please contact us at ***. We are open Monday through Friday from 9:00 a.m. to 5:00 p.m. EST.

Thank you again for contacting us; we hope that your future American Greetings purchases will reflect the quality standard set by our company.

If you have further questions or concerns, don't hesitate to contact us.

Thank you

Customer Response • Feb 15, 2020

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

As mentioned in my original complaint the original cards and boxes with their original UPCs are with the company president who the cards were returned to. So it is most unfair and not possible to meet the request of the customer care department. I’ve patiently been waiting close to a year now for their actions to make things right. This whole situation has really disappointed me as I have been a fan of American Greetings and Gibson over Hallmark. I don’t want to boycott the brand but I sent most of the merchandise that was defective including their original packaging and boxes back to the company. I never thought I would have to ask the Revdex.com for assistance let alone write a second letter to explain what was conveyed in the original complaint.

Customer Response • Feb 26, 2020

Pardon my message if you are still trying to resolve on my behalf. Just wanted to make sure you received my rebuttal /refusal. The reason is the entire box and packaging with the UPC code were sent to American Greetings along with the defect greeting cards (to the President of American Greetings). I made this very clear in my initial complaint and in my letter in package sent to American Greetings. So it is very frustrating that they would say they will refund all provided I provide the UPC from box. But they have it already!Please let me know if there is anything else I can do. Hope you are able to resolve for me.

American Greetings Corporation Response • Mar 10, 2020

We can mail multiple coupons to his mailing address, but we are not able to refund the purchase. This is because it was not directly purchased with us it was purchased through a retail store.

Customer Response • Mar 10, 2020

Thanks to both Revdex.com and customer care at American Greetings for resolving my issue with 3 boxes of defective Xmas cards. My faith in American Greetings is restored. As I find American Greetings superior in design and beauty of ideas over Hallmark I am pleased to hear a resolution is possible to patronize American Greetings again. Thank you Revdex.com!!! [A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.

Regards

American Greetings offers a 7 day free trial of their services. In order to sign-up for the services, the consumer must enter credit card information or a *** account for them to charge once the free trial is up. After using their services once during this free trial, I did research of their reviews to see if I should keep and pay for the membership/account moving forward. After reading their reviews, I immediately requested they cancel my account. You are unable to cancel your account yourself; instead you must submit a request online or sit on the phone on hold for someone in customer service to discuss cancelling the membership/account. I have sent 3 emails requesting my account be cancelled, and have not received any response. Please look at their reviews on ***, and you will see the reviews paint the same picture.

American Greetings Corporation Response • Dec 19, 2019

Thank you for contacting American Greetings Customer Support.

We truly apologize for the inconvenience with your trial membership.

According to our records, your trial membership was cancelled on 12/18/19. No payment is due. We hope that you have enjoyed exploring AmericanGreetings.com! A selection of free content will always be available on our site, so please visit us again soon.

If you have further questions or concerns, don't hesitate to contact us.

Thank you,

Your Customer Support Representative
American Greetings

I placed an order for Christmas wrapping paper on 12/4/19 and paid extra for 2nd day delivery. I was notified via email that my order shipped on 12/5, so it should have been to me on Saturday, 12/7. Today is 12/10 and it is 7:38 p.m. and I still don’t have my order, and there is no updates and American greetings will not respond to me.

American Greetings Corporation Response • Dec 12, 2019

Thank you for contacting American Greetings Customer Support.

We truly apologize for the inconvenience with your recent order.

For the inconvenience, we have submitted a full refund in the amount of $35.91. Please allow 3-5 business days to receive this refund. Your confirmation number is app10000000771495.

According to our records, your order is scheduled for delivery today. Please use the link below to track your order.

***

We hope you will reconsider using our great services and membership benefits in the future.

If you have further questions or concerns, don't hesitate to contact us.

Thank you

Customer Response • Dec 12, 2019

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. However, I reserve the right to keep this case open until I receive my refund.

Regards

I signed up ONLINE Sunday the 17th of November 2019 for a free trial ending 11/23/2019.
I'm not aware of the price of the membership AFTER TRIAL as I planned to try out only and then if it works to sign up again for the service in December, when I actually wanted to use it.

Now under "MANAGE MEMBERSHIP" on the website it says to please call the hotline but there is no possibility to cancel the membership online at all. The hotline is for example not even open on 11/23/2019 (the day the trial ends) what forces me to pay instantly, and I'm concerned I'll never be able to cancel at all.

The telephone hotline can not be reached (was busy yesterday)

A website that offers to start a membership Sunday should also allow to cancel on Saturday, which is not the case.
A website that offers to start a service ONLINE, should also allow to cancel ONLINE, which is also not the case!

American Greetings Corporation Response • Nov 27, 2019

Thank you for contacting American Greetings Customer Support.

We're sorry for any misunderstanding regarding your membership. During the free trial, you have full use of our website at no cost. If you decide our website is not for you and cancel the trial, there is no charge. However, if you decide to become a paid member, the trial period is counted as part of your paid membership.

It appears that your problem has already been resolved by your email to us on 11/23/19. We thank you for your patience and understanding. If you have additional questions or are in need of assistance with a new issue, please click on the link below to visit our continuously updated help pages:

***

If you have further questions or concerns, don't hesitate to contact us.

Thank you

I clicked on a "Free Trial" link on the bluemountain.com website more than a year ago. There might have been a "fine print" proviso that I would be automatically signed up to a "Yearly eCard and Create & Print Membership", but, if so, I did not see it. In the middle of 2019 I was reviewing our bank account and found a charge on my bank statement: 24 November 2018 "Bluemountain eCard Pl Usd 19.99". (Yes, I should review our accounts more often, but we are very busy and we generally trust people and companies.) I received an email on 18 October 2019 saying that my membership (Customer # ***) would be automatically renewed on 16 November 2019. Again, in our very busy family life, work and other commitments, I failed to see it until too late. So, a charge was taken out of my bank account on 16 November 2019 of Usd 19.99. I immediately went to their website, signed in to my account (for the first time ever), and cancelled my membership (a paid membership which I did not know I had).

American Greetings Corporation Response • Nov 27, 2019

Thank you for contacting BlueMountain.com Customer Support.

We are sorry if your membership renewal has caused you any inconvenience. Our memberships are designed to automatically renew so that you can enjoy continuous, uninterrupted service, as was described in our Terms of Service when you ordered our service. Our Terms of Service note that our memberships are fully refundable within 30 days of the purchase date.

Your membership to BlueMountain.com has been closed and a refund of your membership fee of $19.99 has been issued to your credit card. This credit should appear on your next credit card statement.

Your confirmation number is ***.

We hope you will reconsider using our great services and membership benefits in the future.

If you have further questions or concerns, don't hesitate to contact us.

Your friends at BlueMountain.com

Customer Response • Dec 05, 2019

The company, Blue Mountain Cards, did contact me by email and refunded one of the payments to my account, the most recent one for USD $19.95.

(The following was copy/paste by Revdex.com staff - LST)***We’re happy to offer a resolution for the customer, unfortunately, we’re unable to locate an active account with the information providedWe’ve searched our customer database using all information provided in the complaint (name, phone number, email address and billing address) with no resultsAccording to the complaint, the membership may have been opened in someone’s name besides the payment holderIf that’s the case, we would need that individual’s information in order to locate the account and offer a resolutionWe can also use payment information to conduct an account searchOnce the active account is located, we can make sure it’s discontinued and offer an appropriate resolutionThis issue can be resolved via phone by calling our Customer Support Center at 1-800-711-and requesting to speak with a supervisor

I signed up for a membership on 5/24/19, beginning with the free trial which would end 5/31/19. I called TWO days later, 5/26/19, to cancel. Confirmation # ***. I was told a cancellation confirmation email would be sent in 2 days, and a refund posted in 3-5 days. Neither one of those things happened, and now I've been charged! Two minutes ago after beginning my complaint to the *** part of this business, I received an email saying my "membership" would be cancelled 5/23/2020!!!! Next year!! LET ME REITERATE: I cancelled TWO DAYS after signing up by calling the cancellation telephone number listed, *** and sending a cancellation from the Help Desk of the website.

Customer Response • Jun 13, 2019

Here's the follow-up from *** cards. They posted the $19.99 refund to our credit card on the 10th. Thank you for your efforts; I believe they made a difference.

AG (American Greetings) runs *** e-card and printable card services. I have been a longtime subscriber of the e-card service and intend to continue subscribing to this. They also have an online printable card service that costs $19.99/yr. I have subscribed to this for a few years, and have not used it. Several days ago, I logged into my account and it showed that the printable service would bill my annual fee on 5/23/19. It was 5/22/19. I went through the process to cancel this service, and the screen showed that "they were sorry to see me go". After confirming cancelation, it still showed that it I would be billed for the renewal. I went through the cancelation steps several more times, each time with the same results.

Now, I see that they went ahead and charged me for the renewal that I canceled several times online. I tried to call them, but there is no human to contact. The automated service on the phone will supposedly assist in canceling a product, but now that they have already charged me another $19.99, this does not help my situation. There does not seem to be another way to go about this, since they seem fixated on not canceling memberships so that renewal fees continue to be collected.

I signed up for a free 7 day trial to BlueMountain.com on Jan 23, 20019. I sent a cancellation request the next day, Jan 24 to the email address provided in the confirmation letter. Despite that, I was charged their monthly fee in the amount of $19.99 through PayPal on Jan 31. I sent the cancellation request once more than, and forwarded my previous one to their email address. I haven't heard from them and the money has not been refunded since.

American Greetings Corporation Response • Feb 14, 2019

Hello ***,
Thank you for contacting BlueMountain.com Customer Support.
We apologize for any misunderstanding regarding your membership. We did not receive any communications from the email address: ***@yahoo.com. It's necessary to cancel the trial membership during the trial period. Since we did not receive any communications from you before the trial period expired, your account was billed $19.99 for a yearly membership on 1/30/19.
Your membership to BlueMountain.com has been closed and a refund of your membership fee has been issued to your credit card. This credit should appear on your next credit card statement.
Your confirmation number is ***.
We hope you will reconsider using our great services and membership benefits in the future.
If you have further questions or concerns, don't hesitate to contact us.
Your friends at BlueMountain.com,
*** J.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me but to please note my additional information below:However, a few noted points: My last name is *** not, ***; and they did NOT offer me a refund until I contacted the Revdex.com. They said that they they could only do the couponsI emailed two more time which they had not responded to, which is why I contacted the Revdex.comThey claim the delay was because they had to contact their finance departmentThey NEVER stated that nor responded to my emailsas I stated initially in my first contact to you, was that I was simple ignored, and only after contacting the Revdex.com was the situation resolved
Regards,
*** ***

On January 22, I requested in writing that my trial subscription be cancelled. I received a response the following day staying that the trial had been cancelled and I would not be charged. On January 29, my card was charged $4.99 fire the membership. I have written proof that customer service claims to have cancelled the subscription and did not do as stated.

American Greetings Corporation Response • Feb 05, 2019

Hello Skye,

Thank you for contacting American Greetings Customer Support.

We apologize for the inconvenience. Your AmericanGreetings.com membership was cancelled and closed and a refund of your membership fee was issued on 1/30/19, to your credit card. This should appear on your next credit card statement.

Your confirmation number is ***.

We hope you will reconsider using our great services and membership benefits in the future.

If you have further questions or concerns, don't hesitate to contact us.

Thank you,

***
Your Customer Support Representative
American Greetings

Customer Response • Feb 07, 2019

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

this matter should have never happened in the first place. I have written documentation as proof that they received and "processed" my cancellation the prior week only to find out that it was not cancelled when they charged my credit card. This is not acceptable.

Regards

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Address: 1 American Blvd, Cleveland, Ohio, United States, 44145-8151

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