American Greetings Corporation

I had an annual subscription to *** Greeting Cards, which I believe is a subsidiary of American Greetings. I had auto renewal enabled and was charged twice for my subscription ($20 each). Moreover, I tried to disable auto renewal through the website but it would not allow me to do so. I sent four emails to the company (there is no phone number) over the last several weeks and received no response. I also disputed the duplicate charge with my credit card, which is pending.

American Greetings for the last 2 months has been charging me a membership fee. I have contacted them last month to tell them I did not authorize payment. They sent me the following email :

From: AG Help <***>
Sent: Thursday, June 25, 2020 3:28 PM
To: *** <***>
Subject: Re: AG /PAID /Company Information /Contact Us (***)

Hello ***,

Thank you for contacting American Greetings Customer Support.

We regret to hear that you would like to cancel your monthly membership with us. As requested, we have turned off the auto-renewal feature on your account. Your membership will expire on 6/25/2020. Until then, we hope that you will take advantage of all
of the great features and benefits of your AmericanGreetings.com membership. To learn more about your membership, please visit: ***
Please note that our monthly memberships are nonrefundable. If you would like to view our Terms of Service, visit: ***
As a member of AmericanGreetings.com, we truly value your opinion on the service you've received from our website. The link below will direct you to a survey, which will provide us with valuable information to help improve our overall website experience.
This short survey will take approximately 3-5 minutes to complete. We truly appreciate your time and feedback.

***
If you have further questions or concerns, don't hesitate to contact us.

Thank you,

***
This morning July 24th, 2020 I noticed another charge on my *** account. I tried to write them email telling them I wanted the last 2 months refunded as I did not authorize payment. When I pressed submit on their Contact US sight it would not go through it just flashed pink on the submit button. I keep getting charged from them. I turned off the automatic payment and they said they would too. It does not seem to work. When you try to contact them it does not go through. They have a phone number but I live in Germany this is not a option for me.

Hello ***,

You have sent a payment of $4,99 USD to American Greetings (***) .

Merchant
American Greetings
***
*** Instructions to merchant
You haven't entered any instructions.
Description Unit price Qty Amount

$4,99 USD 1 $4,99 USD
Subtotal $4,99 USD
Total $4,99 USD
Payment $4,99 USD
Charge will appear on your credit card statement as "***AM GREETING AM "
Payment sent to ***
From amount €4,51 EUR
To amount $4,99 USD
Exchange rate: 1 EUR = 1,10777 USD

Invoice ID: *** Issues with this transaction?
You have 180 days from the date of the transaction to open a dispute in the Resolution Centre.
Currency conversion: To complete this transaction, we converted the payment amount to the currency of your card based on our agreement with you. ***'s currency conversion fee is added to the exchange rate, set by an external financial institution. For more information about fees, see our user agreement.

Questions? Go to the Help Centre at www.***.

Please do not reply to this email. This mailbox is not monitored and you will not receive a response. For help, log in to your *** account and click Help on any *** page.

You can receive plain text emails instead of HTML emails. To change your Notifications preferences, log in to your account, go to your Profile, and click My settings.

I want them to correct their error and cancel the auto payment and refund to my credit card for the last 2 months. The website is very user unfriendly. Nothing works on it. You cannot send a email to them or cancel Auto Renewal. They said they have turned off Auto Renewal but I still keep getting charged on my *** Account.

My membership was up for renewal. Card is deactivated/lost & I don’t have the money right now as I’m disabled and still don’t have my stimulus either so I was going to wait to renew my membership. I received an email from *** that American Greetings submitted a payment. They overdrafted my bank account AND they NEVER had authorization to use *** as I never used it only my M/C that was canceled. I complained about this and they refunded the membership BUT I’m still out $35 NSF fee for them fraudulently accessing my *** account.

(See attached)I have had an issue with American Greetings Corporation, and, have not been successful in getting my point across
to them. They keep corresponding with me about my request
to unsubscribe me in their membership.With their membership scheme, they introduce a promotion to subscribe for$19.99 per year. A subscriber is then notified when that payment comes due the next year, and, if it is not seen by the subscriber, the fee is charged
automatically to the subscriber’s account. I’m pretty sure they know that people forget when they enter such an agreement, and don’t happen to use the program through the year, in which
case, is what happened with me.Just in the last week or two, the charge was on my bank account, and, I don’t remember seeing that it was due. I have been in contact with them, and
told them that I will let that charge stand,
but, I vehemently told them I do not want my name on their membership, therefore, I am cancelling immediately and do not wish to have any more contact with them whatsoever. Have gone through all kinds of conversations, but, no assurance that it will be
cancelled, even had an offer to talk to a top employee who said they would visit with me for$26.00.

On 5/16 I paid $19.99 to join their *** business, for 1 year. The first ecard sent 5/17 was FREE. Next ecard sent 5/29 was not delivered. I re-sent ecard 5/30, it was not delivered. I filed complaint- email- 5/30. I asked for refund 5/31.Impossible to
talk to live person. Today 6/2, a machine cancelled my account, effective 5/16/2001. No refund. I want my money refunded to my credit card. Their service is defective. I have tried many times by phone and email and can't speak to anyone. They do not reply to emails.

In a recent review of my credit card statement I discovered that AM Greetings has been charging me $4.99 per month for a service that I did not sign up for. They have an account tied to an old email address that has not been valid for five years.They do not have a customer service phone. I have not used their service and did not authorize them to charge my credit card.
When I notified the company they replied by email stating that my account would be canceled but no credit would be issued.

In March of 2018 I opened a Free Trial membership.
In Spring of 2019 I called to request that this membership be cancelled as I only used it for one card. This did not create a reimbursement. Then in Spring of 2020 I've learned that the membership was not cancelled, and I was charged again. I reached out them them via email on April 20, 2020, and have still not received a reimbursement, nor proof that my membership has been cancelled.

This online business is dishonest. Yesterday I clicked on and subscribed to its Blue Mountain one-month service costing $4.99 only to discover last night that the company charged me $19.99 for a whole year's subscription. Now attempting to contact Blue Mountain via email, I get no reply. How can the Cleveland Revdex.com allow such fraudulent practices on its soil?
I wish I had read Bill A's comments below before taking a risk with Blue Mountain.

American Greetings partnered with actor *** for what was called the *** sweepstakes. So I entered and was later contacted by American Greetings informing me that I won. I was told to confirm my mailing address and they would ship me my prize, the first season of Mr. television series called ***, autographed by same.
I promptly confirmed my mailing address with American Greetings and was told that the autographed DVD would be mailed to me. Well, the month of April passed and I never received anything. I've attempted to contact American Greetings and they will not answer my inquiry;

Some months ago I purchased holiday cards made by Gibson, a division of American Greetings. 3 boxes of snowflake cards of the same design were purchased at an area store in my location. The cards were mostly defective. I used about 2/3rds of the cards - those versions had the gold snowflake off centered in placement but useable. The remaining cards I am shipped back to the company in a request for a refund or replacement of perfect cards in the same design. The design was beautiful but the quality was horrible. But I was loyal to American Greetings for most of my life, over Hallmark. I never received a call or email or letter noting my problem and need you to help resolve this situation as I feel now I was ripped off. Also very hurt that the President of American Greetings is so high on his pedestal he can't be professional enough to address the letter that was addressed to him or forward on to his customer care division to refund me or send new cards in better condition.

American Greetings offers a 7 day free trial of their services. In order to sign-up for the services, the consumer must enter credit card information or a *** account for them to charge once the free trial is up. After using their services once during this free trial, I did research of their reviews to see if I should keep and pay for the membership/account moving forward. After reading their reviews, I immediately requested they cancel my account. You are unable to cancel your account yourself; instead you must submit a request online or sit on the phone on hold for someone in customer service to discuss cancelling the membership/account. I have sent 3 emails requesting my account be cancelled, and have not received any response. Please look at their reviews on ***, and you will see the reviews paint the same picture.

I placed an order for Christmas wrapping paper on 12/4/19 and paid extra for 2nd day delivery. I was notified via email that my order shipped on 12/5, so it should have been to me on Saturday, 12/7. Today is 12/10 and it is 7:38 p.m. and I still don’t have my order, and there is no updates and American greetings will not respond to me.

I signed up ONLINE Sunday the 17th of November 2019 for a free trial ending 11/23/2019.
I'm not aware of the price of the membership AFTER TRIAL as I planned to try out only and then if it works to sign up again for the service in December, when I actually wanted to use it.

Now under "MANAGE MEMBERSHIP" on the website it says to please call the hotline but there is no possibility to cancel the membership online at all. The hotline is for example not even open on 11/23/2019 (the day the trial ends) what forces me to pay instantly, and I'm concerned I'll never be able to cancel at all.

The telephone hotline can not be reached (was busy yesterday)

A website that offers to start a membership Sunday should also allow to cancel on Saturday, which is not the case.
A website that offers to start a service ONLINE, should also allow to cancel ONLINE, which is also not the case!

I clicked on a "Free Trial" link on the bluemountain.com website more than a year ago. There might have been a "fine print" proviso that I would be automatically signed up to a "Yearly eCard and Create & Print Membership", but, if so, I did not see it. In the middle of 2019 I was reviewing our bank account and found a charge on my bank statement: 24 November 2018 "Bluemountain eCard Pl Usd 19.99". (Yes, I should review our accounts more often, but we are very busy and we generally trust people and companies.) I received an email on 18 October 2019 saying that my membership (Customer # ***) would be automatically renewed on 16 November 2019. Again, in our very busy family life, work and other commitments, I failed to see it until too late. So, a charge was taken out of my bank account on 16 November 2019 of Usd 19.99. I immediately went to their website, signed in to my account (for the first time ever), and cancelled my membership (a paid membership which I did not know I had).

(The following was copy/paste by Revdex.com staff - LST)***We’re happy to offer a resolution for the customer, unfortunately, we’re unable to locate an active account with the information providedWe’ve searched our customer database using all information provided in the complaint (name, phone number, email address and billing address) with no resultsAccording to the complaint, the membership may have been opened in someone’s name besides the payment holderIf that’s the case, we would need that individual’s information in order to locate the account and offer a resolutionWe can also use payment information to conduct an account searchOnce the active account is located, we can make sure it’s discontinued and offer an appropriate resolutionThis issue can be resolved via phone by calling our Customer Support Center at 1-800-711-and requesting to speak with a supervisor

I signed up for a membership on 5/24/19, beginning with the free trial which would end 5/31/19. I called TWO days later, 5/26/19, to cancel. Confirmation # ***. I was told a cancellation confirmation email would be sent in 2 days, and a refund posted in 3-5 days. Neither one of those things happened, and now I've been charged! Two minutes ago after beginning my complaint to the *** part of this business, I received an email saying my "membership" would be cancelled 5/23/2020!!!! Next year!! LET ME REITERATE: I cancelled TWO DAYS after signing up by calling the cancellation telephone number listed, *** and sending a cancellation from the Help Desk of the website.

AG (American Greetings) runs *** e-card and printable card services. I have been a longtime subscriber of the e-card service and intend to continue subscribing to this. They also have an online printable card service that costs $19.99/yr. I have subscribed to this for a few years, and have not used it. Several days ago, I logged into my account and it showed that the printable service would bill my annual fee on 5/23/19. It was 5/22/19. I went through the process to cancel this service, and the screen showed that "they were sorry to see me go". After confirming cancelation, it still showed that it I would be billed for the renewal. I went through the cancelation steps several more times, each time with the same results.

Now, I see that they went ahead and charged me for the renewal that I canceled several times online. I tried to call them, but there is no human to contact. The automated service on the phone will supposedly assist in canceling a product, but now that they have already charged me another $19.99, this does not help my situation. There does not seem to be another way to go about this, since they seem fixated on not canceling memberships so that renewal fees continue to be collected.

I signed up for a free 7 day trial to BlueMountain.com on Jan 23, 20019. I sent a cancellation request the next day, Jan 24 to the email address provided in the confirmation letter. Despite that, I was charged their monthly fee in the amount of $19.99 through PayPal on Jan 31. I sent the cancellation request once more than, and forwarded my previous one to their email address. I haven't heard from them and the money has not been refunded since.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me but to please note my additional information below:However, a few noted points: My last name is *** not, ***; and they did NOT offer me a refund until I contacted the Revdex.com. They said that they they could only do the couponsI emailed two more time which they had not responded to, which is why I contacted the Revdex.comThey claim the delay was because they had to contact their finance departmentThey NEVER stated that nor responded to my emailsas I stated initially in my first contact to you, was that I was simple ignored, and only after contacting the Revdex.com was the situation resolved
Regards,
*** ***

On January 22, I requested in writing that my trial subscription be cancelled. I received a response the following day staying that the trial had been cancelled and I would not be charged. On January 29, my card was charged $4.99 fire the membership. I have written proof that customer service claims to have cancelled the subscription and did not do as stated.