American Heating

I am rejecting this response because       Mr. [redacted],        My reason for contacting Revdex.com is to seek accountability from Thompsons Chrysler Dodge Jeep Ram Dealership because I believe they conducted business with me in a questionable manner.      I am not unwilling to communicate with you directly, however, it is of the utmost importance for me to have a third party involved not only for the purpose of mediation but also as an unbiased presence until this matter is resolved. I feel the best way to do that is to ensure that our interactions are duly documented.            Moreover, the fact that you have disregarded the request to provide a response to all of the issues brought to your attention, as well as evading several topics in the resolution piece of the complaint, concerns me. Obviously, all are important to me, but one is certainly more crucial than others, i.e. the advertisement of a CPO GMC vehicle on your website, pre and post sale. You have neglected to provide a concise response related to this question and you have failed to submit a copy of the internet ad for the vehicle.      It is for these reasons that I prefer to continue to use Revdex.com as a liaison.                            Please find attached my reply to your submitted response to complaint.   Sincerely,   [redacted]

I am writing to respond the the complaint from [redacted].  I am not sure what exactly I did not respond to?  The complaint was about a vehicle purchased at Thompsons CDJR and why it was not certified.  I have reviewed the file and see where they had lowered the price of a vehicle extended service contract to compensate for the certfied program.  I do however see that the extended service contract did not provide the same coverage that the Certified coverage would have been.  I would be willing to look at your receipts and reimburse you for anything that should have been covered by the Certified coverage.That coverage would have been for 12 months from the date of sale.  The sale of the vehcile was on 7/24/15!  Again the reason there was not certified coverage on the vehcile is the fact it is a GM product purchased from the Chrysler Dodge Jeep Ram dealership.  Chrysler will not allow us to certify a competative make product.Finally I would also reiemburse the leander for the amount of the service contract - provided it has not been cancelled prior to the 24th of July 2016. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution may be satisfactory to me. Although I still have additional questions one being...are you saying that the previous work done on the car would not have been covered? The receipts were submitted in our initial communications but I can provide you copies. At this point, I am willing to meet with Mr. [redacted] to discuss this further.

This is [redacted], I am sending this check out today in the amount of $2286.00 to [redacted].Please see attached file, includes a copy of the check going to WFDS for [redacted] cancelation in full for extended warranty – also copy of [redacted] name file in our system, I have...

blocked all sources of contact ads/etc for him. If you need anything else please send me email.

To Whom it May Concern, I have reviewed the information provided by [redacted]. Here at Thompsons Crysler Dodge Jeep Ram we strive to make buying a vehcile a pleasant experience. With that said sometimes there can be misunderstandings by the parties involved. I would like to address the issues...

[redacted] has brought to our attention. I can understand the confussion on the certified vehciel as we also have a GM dealership and do have certified vehciles at that location. However this vehcile was purchased from the Chrysler Dodge Jeep franchise and unfortunately we can not offer GM certification through the Chrysler Dodge Jeep dealership. With this said it looks at though we included a Vehicle Extended Service Contract to help alleviate the problem at hand. The customer agreed and signed the documentation. As for the inspection report each dealership performs vehicle inspections similar to the certified inspections, it is our goal to sale the highest quality vehciles. The next complaint was the lender for the vehicle loan. It is very common practice for us to try and get better terms and condition for our clients and we disclose this at the time of sale and during the signing of all documentation. The next complaint was about the fact that the sevice advisor did not know why our Chrysler Dodge Jeep Franchise purchased the vehciel from the Buick/GMC franchise. This happens quite often as management may decide that a vehcile needs to be moved for a better opportunity to retail it. In the time frame that [redacted] started her buying process (May 22nd - July 26th) over 60 days the vehcile had been sent to a differnet location. With all this stated we never want to mislead a customer or cause them any undue stress. I would be more than happy to help [redacted] with the expense she had incurred and would be willing to discuss this at any time. [redacted] General Manager Thompsons Auto Group [redacted]