American Home Guard

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I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
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Good afternoon,Please refer to the attachment with our response to complaint ID ***.Thank you for your attention.Vincent H***American Home Guard Inc.T: ***F: ###-###-####E: americanhomeguardusa@***.comwww.americanhomeguard.com

They have sent their vendors out for the HVAC Electric and plumbing issuesI paid their vendors each time and dollars to access the plumbing and yet no payment has been sent to me so that these issues can be fixedeach claim is at a standstillTheir vendor wrote and estimate and deemed the wiring to be replaced yet nothing has been doneI have sent the proff showing my hvac has been serviced and cleaned via an invoice yet they are not paying for the full payment to repair the furnaceper my contract with them these issues are coveredthey denied the plumbing saying that it was prior to days of the policythis is not true the issue happened after daysthey denied the hvac issues saying they need records of system beig cleanedi JUST purchased the homeI sent the inspection and all to the they know these issues were not repexisitn gyet they arent coveringi want these claims processed instead of the company finding reasons not to pay for covered issues

Thank you for bringing your concerns to our attentionWe are happy to address them accordingly. The policy holder was emailed an agreement to sign upon the request for cancellation of her home warrantyAccording to the terms of agreement, she was provided a breakdown of total of payments less any service costs, administrative/cancellation fees and pro rated usage of the home warranty plan she purchasedIt was signed and datedThe policy holder had a balance due and was charged according to the signed cancellation agreementThe policy for her home warranty was cancelled and both AHG nor the client have any further responsibilites going forward.Thank you.Respectfully,

From: Info AmericanHomeGuardUSA Date: Mon, May 8, at 9:PMSubject: Response to Complaint #*** - *** ***To: *** *** Dear, *** Please be advised that a call was made to *** *** on April 30th
regarding a receipt of an American Home Guard Claim ReimbursementPlease find the signed Claim Reimbursement Agreement attached.It has been forwarded to our department to issue a check to *** ***. She can anticipate receipt of the check between - business days.We look forward to a resolve of this complaint.Your attention and effort/s are appreciated in this matter.With Kindest Regards,Vincent H*** American Home Guard IncMarket Street # 1200Philadelphia, PA 19102Tel: ***Fax: ###-###-####Email: [email protected]***

Complaint ID *** - *** ** ***American Home Guard values and appreciates your business as well all clients that hold home warranty plans with usAll telephone calls and written communication between our customers are recorded and monitored for quality
assurance purposes. American Home Guard's Claims / Resolutions department processes all claims and renders the decisions towards approval as per the outlined terms of agreement in the policy holder's signed agreementAs for this client's claim for her microwave - she was offered a reimbursement towards the repairs or replacement of a new unit as per the policy's coverage allowance for that itemAfter a retrieval of several phone conversations between an American Home Guard Claims or Client Services specialist, it appears that the rendered decision towards her claim did not please her and she demanded a service callThe final decision towards any claim is conveyed to the customer via phone or email in an effort to close the claimShould the customer feel the need to file an appeal, they can express a rejection of the decision made and provide supporting documents , the reason for the appeal so it can be reviewed in an effort to attain a possible different outcome. If the client should request termination of the home warranty services by American Home Guard - we require a written request via mail/fax or email ([email protected]) Please be sure to include your full name, address of the covered residence, policy number and the reason for this request.We always welcome customer's views, opinions and commentsMrsHarrington can always request to speak to a supervisor to further discuss any issue or dissatisfaction she believes she experienced. Respectfully,Client ServicesAmerican Home [email protected] *** - main line telephone*** *** *** - main line digital fax

From: Info AmericanHomeGuardUSADate: Mon, Jan 22, at 4:PMSubject: American Home Guard - Complaint ID no*** ( *** *** )To: [email protected], *** *** We are responding to the above mentioned complaint submitted to
youAs of today, 1/22/we are kindly requesting to re-open the complaint so that we may put this matter to rest and reach a mutually satisfactory resolution. Our response is as follows:American Home Guard values and appreciates your business as well all clients who with our home warranty plansAll telephone calls and written communication between our customers are recorded and monitored for quality assurance purposes. Please be advised that *** *** should be in receipt of (2) reimbursement checks for (2) claims - Electrical and Garbage DisposalThe checks issued will reflect the amount as per his signed Release and Reimbursement Agreement/s we receivedThe check amounts are as follows: $and $175.00.Our billing management will be awaiting his e-mail confirming the receipt of (2) checks so that this pending issue can be resolved completely.Should there be further inquiries or concerns, please reach out to us as we will be glad to assist.Thank you for your attention to this matter.Respectfully,Client Services American Home Guard Market Street # 1200Philadelphia, PA 19102Tel: 855-511-4242Fax: ###-###-####Email:[email protected] End of response

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I was told that I would be receiving a call whithin three business days back in Dec., but now I'm told that I will be receiving a letter, so I would like to know when was the letter mailed as well as the address the letter was sent.
Regards,
*** ***

Good afternoon, *** *** *** *** filed a claim for her washing machineWe arranged for a dispatch of an appliance repair technician to diagnose the problem and reflect upon the information provided in their claim. At the time of the 1st service call, the technician ran a cycle and
commented that he found nothing wrong with the machinePlease find an invoice (attached) showing this.Upon a follow up conversation with *** ***, we were informed the washing machine still remained with the same problemWe told her that the technician from Air Flow Appliance said he found no problems with itShe also added that no one accompanied him during the service call - this is clearly contradicted by an email from her husband ***The customer is responsible to accompany and/all service technicians so they are presented with the problem and the reason for it face to face. As for *** ***'s service fee aka deductible - on occasion the customer may incur a higher service fee from the onsite technicianPlease be advised that American Home Guard offers one of the lowest if not the lowest service fees to our clients; in comparison to $in the industryWith that being said, we strongly emphasize that ~any~ over payment towards this fee is noted on the account, reimbursed or applied towards a future service callOne way or another, the client is guaranteed to be reimbursed We contacted Air Flow Appliance and spoke with a manager who said that the on site technician ran a cycle, found nothing wrong and is well knowledgeable or has expertise in this field and conveyed it to *** ***We moved forward in arranging a second service call for the client because she continued to claim the washing machine was not workingWe also told her that as per the company's (Air Flow Appliance) terms, they require a claim on their service/repair to be made with in ~days~. We still remain skeptical if any one of **or *** *** were directly present with the technician from their 1st service call. In any event, a second service call was arranged and we are yet to receive the estimate for repair/s from ***/*** ***We spoke to the *** *** and advised her of this on Friday.Please find email correspondences between our claims department and **or *** *** (attached) for further review.We are looking forward in resolving this complaint and processing the claim with any/all authorized repairs as per the customer's policy, no*** with American Home Guard.Thank you for your effort/s and attention to this matter.Please let me know if I am able to assist further.Vincent H***American Home GuardT: *** F: ###-###-####E: americanhomeguardusa@***.comwww.americanhomeguard.com

American Home Guard values and appreciates your business as well all clients who hold home warranty plans with usAll telephone calls and written communication between our customers are recorded and monitored for quality assurance purposes. The claim processed for *** *** resulted in a an
approval towards the repair/s or replacement of the covered item listed on her plan with accordance to the terms of agreement of her signed policy.We apologize for the delay that may have resulted in the receipt of the reimbursement, however, our claims department has requested a paid invoice from the company she has seeked to have services throughShe can forward it to us via e-mail, fax or US MailWe are not in receipt of this invoice as of yetUpon receipt of the paid invoice, our billing department will mail out her reimbursement check as soon as possible.Thank you for your attention to this matter.Respectfully,Client Services American Home Guard

Dear Sir/Madam, My complaint is with regards to a previous complaint (complaint #***)I was promised to get a refund for premature termination of my policy and also check for $for the claimI have not received anything from American Home guard and they are not responding to my emails also, I have sent follemails, however I have not received anything from themPlease feel free to email or call me in case you need any further information from my sideRegards, ***Refund for premature termination of my policy $for the claim that was approved by American home guard

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: to date, I have not receive the check they said they issuedI would like to get $399.99, the amount I paid for this warrantyThey did not fulfill their part
Regards,
*** ***

Complaint ID ***Kindly be advised that a check has been issued and mailed out for the amount due as per your reimbursement agreementThis information has been verified with the department responsibleKindly advise us should you not receive it between 1-business days. We look forward to a speedy resolve of this matter. Thank you. Respectfully,Client ServicesTel 855-511-4242Fax: 215-375-7995Email: [email protected] www.americanhomeguard.com

[to assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseif no reason is received your complaint will be closed as answered]
complaint: ***
I am rejecting this response because: first of all I did have a signed contracted with american home guardit was signed by me in the month of june 20, 2016, I then emailed the originalcontract to a representative that handle my contract for home warranty, when I first signed up and paid to have th warranty to go in effecti emailed there contract back to them in june the email address was to ***@american home. Comhe then responded back that he received the email and confirmed with him that contract was signedi then talked with him and few times on the phone for confirmation. And mrjoe of american home guard discussed with me and told me everything is good and that I was covered with american home guard warrantythen months later I called in to file a claim thats when thing started to changefirst they said I did not have contract at all which was incorrect because I did have contract that was fully paid in full and withdrawal of payment was taken out of my checking accounti had proof that it was paid in full from my bank statement. I then proceeded to file claim for my furnace that's when they wanted to change the contract after I put the claim in with american home guardthey should have all phone calls recorded regarding originally conversations with several representives and recorded phone calls tell the truthwarranty does say furnaces covered, air conditionors, appliances and etc. For purchasing home warranties when parts neededas far accepting there offer we declined because amercian home guard stated if was unfortunately for us, but at same time stating it's unfairness to us also. Everything was fine untile to put our claim in and then contract changed after th fact. The truth be told american home guard needs to step up and own there responsibility to the consumer and pay full payment due to us. Respectfully submitting,
** and *** *** ***

With respect to the above complaint from ***, please find the signed cancellation agreement attached which reflects a balance due from the policy holder to American Home Guard in the amount of $50.00.Below you may refer to the transaction for the $charge billed to credit card.

We appreciate your effort/s and attention to this matter and look forward to resolving this complaint.Thank You, Vincent H***

BEWARE! This company is NOT RESPONDING! FRAUD!
This company will not take any phone calls. A beleaguered answering service company is taking the brunt of angry insurers. If you are experiencing the same lack of
PLEASE CONTACT YOUR "STATE DEPARTMENT OF INSURANCE" and file a complaint to find what your options are.

Theresa Bardakjian

If there was a minus, I would have checked it. I called an made a claim almost 4 weeks ago. I received a claim number and info to call a local plumber. I called and the company no longer will work for AHG due to slow or lack of payment. I have called numerous times, left message with no response, e-mailed with the same result. Meanwhile, the plumbing issue is getting worse.

Claim #1074580611PL

my service request is over 30 day old but nobody will come out my claim # is 10797031RF and they keep telling me to quit but they will charge me a cancellation fee this is bull. This is the worse warranty company that I have ever dealt with.

[redacted] RE: Complaint ID no. [redacted]The policy holder's claim information and concerns were forwarded to a supervisor's attention. She was informed on 3/7/2018 that the invoice submitted for services or repairs for her washer...

appeared to be illegible. Sarah was advised to forward it directly to the supervisor in an effort to continue the processing of her claim for an approval. She was also informed that we will expedite this claim process for her. We look forward to a quick resolve of this pending issue and to continue providing home warranty services to our valuable client.Respectfully,Management

From: Info AmericanHomeGuardUSADate: Fri, Mar 16, 2018 at 9:35 AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #[redacted].To: Revdex.com , [redacted]...

Greetings,RE:  Complaint ID. no. [redacted] - [redacted]At this time there have been updates and/or changes to the status of the claim [redacted] has filed for his appliance, therefore we are requesting re-open this complaint in an effort to submit our response as follows:Our management appreciates [redacted]'s concerns and is eager to address them accordingly.We are writing to inform you that we have forwarded information regarding the approval for his claim and are awaiting a signature from him so we may proceed to reimburse him as per his policy.American Home Guard looks forward to a complete resolve for his complaint and to continue with servicing him.Should there be any additional concerns, he is advised to reach out to us via email or phone ([email protected] or toll free: [redacted])Thank you for your attention.Respectfully,ManagementAmerican Home Guard 1515 Market Street # [redacted]Philadelphia, PA [redacted]Tel: [redacted]Fax: ###-###-####Email:[email protected]....⇄