American HomePatient

My recent experience with American Home Patient has been extremely disappointing, especially regarding their billing practices. Despite being a Medicare beneficiary with a Medicare supplement plan, I was repeatedly subjected to balanced billing — charges that should not have been passed on to me under Medicare’s rules for participating providers.

I expected a medical equipment supplier to understand and follow Medicare guidelines, but instead I encountered unexpected bills, unclear explanations, and a lack of transparency. When I asked for clarification, I received inconsistent answers and no meaningful effort to resolve the issue.

Patients who rely on Medicare and supplemental insurance deserve providers who bill correctly, communicate clearly, and respect the protections these programs are supposed to offer. Unfortunately, that has not been my experience with American Home Patient.

I would strongly encourage anyone using Medicare or a Medigap plan to review their statements carefully and be prepared for potential billing issues with this company.

I have been with American Home Patient for a few years and basically had no complaints. The last shipment included a short tube rather than my usual long tube that allows me to roll over at night and have uninterrupted sleep. I nightly have pulled my machine off the nightstand as I tossed and turned. No doubt this was an unintentional mistake and I understand mistakes happen. I called to have a long tube sent and was told she would send a return label (as if they can reuse a used tube or maybe they do). Meanwhile I would be without my cpap machine until a determination is made to send or not send a longer tube. NOT good customer service! I am looking for a new supplier!

Jerry was on time and very courteous. He listened to my complaint and settled the problem to my satisfaction. I have no problems with this branch of A.H.P. Jerry has been the best representative of A.H.P. that I have had. He seems to be very polite, considerate, and knowledgeable of the equipment he services. Thank you Jerry.

Not sure what office the bad reviews were about but my experience with the Temple office has been nothing but the best. I stopped by and ask what I needed to do to change from the company I had been receiving my CPAC supplies from du.e not receiving supplies or even getting return phone calls. Rebecca assisted in getting the paper work started other staff members Alexis and others went out of their way to assist and supply information I needed before and after the paper work was completed I then had an appointment with Darrell who explained how the CPAC worked how to adjust it and fitted me with a mask he also told me if I had a problem to call the (Temple Tx) office which I did and received prompt information. I can't say enough good things about this office. My advice if you need CPAC or related equipment this is the place to go

Can never be reached when needed. Multiple times to fix the same problem and still not right. When your breathing depends on their machine, and it doesn't work right God help you.

They have been charging my wife and myself $173 and $240 a month for supplies after billing my insurance 2-3x that amount. They called me for an order wanting to sell me a whole kit again and I said, "No, I just want a few items". I wanted one CPAP mask and they sent me 12. Along with multiples of the other items I ordered. Needless to say my monthly charge was almost the same. I found that I could buy the items on Amazon and even though the insurance company doesn't pay any of it, I would pay about the same amount. I may do this not to give AHP any more of my money.

I am starting to think they should be investigated.

Danny was absolutely wonderful, kept in touch with me during the insurance process and when he had taken care of all of that, came and set up my oxygen. He explained everything to me and made certain I, in fact understood everything. Pleasant all around, I don’t understand the negative reviews, thank you! pafly6

I don't understand the negative comments made for American Home Patient. I went to them out of desperation. The company my CPAP Dr referred me to did not respond other than we are very busy, Medicare takes forever to approve, etc. I have been a CPAP patient for 10 years with the VA and my old machines were giving me an error msg: "motor has exceeded useful life" for over 3 months-one actually died. I dropped off my CPAP paperwork at American Home on Friday and by Tuesday had all equipment I needed. In addition to Blaire, the ladies there were extremely helpful, courteous, and genuinely concerned about my condition. Blaire even called me at 1730, after closing, to ask me to go pick up my gear. The original company finally contacted me but I told them they were over a month too late and that I found a company who cares for its clients. I couldn't have asked for better service from American Home,

I have been pleased with Linda and Rick at AHP. They are very helpful Rick even made some adjustment to my new cpap.
l will try it tonight. I previously used a oline only company my Insurance pushed using. They are in Houston 100 miles from my home. Any time I had a problem they wanted me to drive to Houston or mail the cpap to them. AHP is located 22 miles from my home with an office in that town. A simple telephone call answers most of my questions. I wished I had found them sooner. So far I am totally satisfied with them and their service.
Walter T Adamson

Not once has the order been accurate or timely. The only exception is when I had to reorder replacements for the incorrect item being ship. Out of seven deliveries only one reorder was correct and that was one of three reorders. Why does BCBS even deal with these people.

This company should be closed down, they brought out a bed that's one side and suppose to be electronic but didn't work. The bedside toilet was not the right one and the stand up walker was put together with several different parts. They would not come back and fix the equipment or exchange it. I had to get the insurance company involved to make them get it and I ordered everything from another company. They are horrible

They don’t care and purposely play around with much needed medical supplies. There is a special place in hell for these people.

They have been jacking me around for 4 months now. They keep telling me it shipped and then act apologetic and keep reordering. I finally learned they will play you forever on this scam.This is hygienic medical supplies to avoid sinus infections and they act like it’s a game. These people should not be handling health care products; or lottery tickets for that matter.

The company billed me twice for the same items on the same invoice! And it doesn't even match up with what my insurance company says that I owe. I am sure that others receive the same bill and would pay the double charge if they didn't review the invoice. It's a scam by the company to bill their customers for more than what is owed. I have talked with the billing department twice about the bill and they now can't find my check, one that was sent through my bank. The last call required research on their part and while waiting, the call was disconnected. This has happened twice now. Who needs this incompetency and frustration! It's time to switch suppliers.

This company has repeatedly refused to provide the concentrator specified by my doctor. They refuse to provide me with a concentrator for travel. They owe ME money, but bill me in violation of Medicare regulations.

Who runs this company? I’ve ordered supplies several times. Each time my insurance pays and I pay. Each time I’m billed again with the original charges. Each time I’m sent a dunning letter.
I tried to call customer serve but I was put on hold for over an hour before I just hung up.

They’ve called several times a day (robo) asking me to order, just weeks after my previous order.

I finally had to block their number. I’m thoroughly disgusted.

They keep sending the wrong supplies. They sent the wrong tubing and filters this time. I am the one who has to deal with a old leaking hose until I can return the one they sent by mail and then wait until they send a new one

I can't say their customer service is lacking because I have been unable to reach anyone by phone. I've called 2 different locations and have spent over 30 minutes on hold. If I had options for another provider, I'd get rid of them in an instant. Billing issues have been common in the 2 years I've used their services/products.

Just had an altercation with a delivery driver at my Condo complex. Took 3 parking spots and refused to move so I could park. I would never use a business who hires this level of people. Judging from the reviews I will be warning my friends and family to stay away for their own safety.

I am appalled by the terrible service I have received to date from this company. One look at their reviews confirms that the level of dissatisfaction from clients is almost universally negative. In my case, I got tired of my CPAP machine making a huge amount of noise and settings not seeming to work. I travel frequently for long periods of work overseas and had to wait until my return to the US to bring in my machine for review and servicing. I was told (based I think based only on the noise it was making that ""yes, the machine is not working properly") but that was the way it "worked" from the start. I was evidently sold a defective machine to start with. There was no loaner machine available so I went for a whole month with no machine at all. When I finally called to inquire about the repair status, I was told they had no idea as to the status but called eventually to say I could come pick up a loaner machine and, by the way, a ticket had finally been issued --a month+ after dropping it off--to repair my machine. I was called 2 weeks later to inform me that (1) the cost of repair of my machine (40185926) was $312 and : (2) I had two days to return the loaner machine. I reject I should have to pay for a machine that never worked properly and am told I have to turn in the loaner machine before receiving the repaired original machine. Sleep apnea is serious and I am left--again--for an extended period of time with no machine. I insist this be rectified with no additional charge and be permitted to keep the loaner until I receive the repaired one. BTW, ordering supplies is a joke---they keep sending me plastic mask after mask. What's the deal? So far, terrible service and by all appearances, a terrible company run by incompetents.