American HomePatient

My story sounds the same. My order was placed over a month ago and every time I call there is another excuse. This is the body of the email I just sent to the person who originally took my order. I found their CFO's name, Stephen Clanton, on LinkedIn and copied him on my email. The number I've been calling is: (877) 221-8763

"I am trying to get an update on my order. I have called 4 weeks in a row and still don’t have a definitive answer. Now “all circuits are busy” and I can’t get through to your customer service area. 4 weeks ago you verified my order, 3 weeks you verified my order and someone was going to check and call me back, never happened. Two weeks ago my order was in the warehouse ready to ship and someone was going to call me back that day or the next for sure to verify. Last week my order was in the warehouse and repeat.

If you can’t/won’t fill my order please let me know as I’ll ask Aetna to find another supplier for me."

American Homepatient in the past the service had been average at best but now there is NO service. cannot get a hold of anyone at the company for service issues, billing issues and orders. What is going on? Called four different phone numbers and emailed questions but have not received any responses.

Still getting billed for supplies that were returned and trying to talk or get someone to answer 1 888 557 1241 is impossible.Used to be a loyal customer but the company does not seem interested in getting billing resolved.

Still getting billed for supplies that were returned and trying to talk or get someone to answer 1 888 557 1241 is impossible.Used to be a loyal customer but the company does not seem interested in getting billing resolved.

I am extremely disappointed with the customer service. My spouse has routine reorders established for CPAP supplies. I alway call in the beginning of the month to confirm that the scheduled reorder is indeed scheduled. I called in early June and confirmed a ship out date of 6/15. One week later still no supplies. I called again and am now told it was not taken care of despite being scheduled for routine reordering in the computer. Who exactly is in charge of this. If this was a one time occurrence I could understand that we all make mistakes. Definitely not pleased and would not use American Home Patient if my insurance didn't insist.

April 22, 2016
Dear Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted],...

and find that this resolution is satisfactory to me. I would like to thank you, and let you know that I appreciate your assistance in this matter.  It has been my experience that when a company refuses to work with me, as a consumer, you are always instrumental in getting the matter resolved.
Regards,
[redacted]

Consumer account was reviewed and adjustment were made.  The account now reflects a Zero balance.  A letter is being sent to the consumer to that affect.

1. Sorry for the delayed response - our computers were down and we had email issues.2. Unfortunately, the property manager that handles the Groves is leaving today for another job opportunity and with wrapping up several other issues, this one cant be addressed with her.3. Given the delayed response...

and the inability to properly research this, i am inclined to just make payment to the resident with the intent of making them happy.4. I will send out a check to them next week - can you verify where the check should be mailed - hate to cause further delay.thanksSteve

I would give American Home Patient a negative number if I could for a rating. Almost every order of crap supplies has something wrong with it. All of last year I was supposed to get a heated tubing for my crap machine. But they sent the regular one every time. My doctor wrote a new prescription this year and again wrote it for the heated tubing. When I ordered my supplies I made it a point to tell the agent to send the heated tubing and tried to tell her about the previous error. She interrupted me and said she would send it. Well guess what, order comes, wrong tubing. I call and complain and am told they will send the right one immediately and a shipping label for the wrong one so I don’t get charged for it. New hose comes, no label. And since I had never seen the heated tubing for my machine before I opened it and tried to attach it. Guess what, wrong tubing and Im sure they will try to force me to pay for it. I’m switching suppliers and telling the world Don’t use American Home Patient

These guys make an armload of money off CPAP supplies, but provide pretty terrible customer service. I tried to talk to a rep today about my new CPAP machine, that I wanted to go to the local office to see what machines are available, and what kind of supplies. It has been about 9 years since I originally got a machine, and I suspect some of the technologies may have changed, maybe improved. The Woman on the phone said "Look on our website, it's all there." I responded that I wanted to see it in real life, and talk to a person, in person. She gave me the same answer 2 more times, and I hung up. I will look for an alternate provider for my new machine, I don't want AHP making money off of me.

Avoid American HomePatient at all costs! Exorbitant pricing on bad replacement supplies. Terrible accounting, they continue to say I owe them but have cashed my check. Whenever I call they have no idea what to do but tell me they are sending my account to collections.

Again no minus star available. I received a phone call from this company about six months ago. The caller stated it is time to order new supplies. So I said ok. The caller also said is "xxxxx" your insurance. I said yes. When I hung of the phone I realized AMP is not my provider. I have called them, I have written them yet they continue to send me bills. If this hurts my credit. I will sue upside downside and backwards.

tmc

American Home Patient has been great!

American Home Patient lacks patient care and concern. I recently received a CPAP machine from therm. Upon calling to report a problem with the machine, it has not reached over a month during which I've been without it. I have had to make several calls with promises of return broken. Now waiting weeks for a replacement promised to be provided promptly -- with no communications. In addition to this I've had to intercede between my doctor and American Home Patient to ensure they get information they need for Medicare. If I can figure out how to switch to a different service under Medicare coverage, I will in a heartbeat. Awful

Can't get needed supplies for my CPAP. I had a great supplier, but now I am retired and
have to use AHP. Medicare hoops have been crazy, but I have completed them. But AHP can't seem to send the supplies and will not allow discussion with a supervisor. Multiple calls get me nowhere.

I hesitate to be so blunt but in my case this is the truth: by using American Home Products, I have put my life at risk. I have been diagnosed with sleep apnea, a life threatening condition, in which breathing involuntarily stops at times during sleep. A sufferer could die from the physical effects of failure to breathe properly or from becoming uncontrollably sleepy when driving or engaging in another potentially dangerous activity. The standard treatment involves the use of a cpap machine by the sufferrer when sleeping to keep the air passages open.I was given a prescription for a cpap machine which I gave to AHP. I used the machine every night, all night, for four years. I thought machine was beginning to act funny. So, after two phone calls, an AHP therapist graciously picked up the machine from my home. After six sleepless nights, I heard nothing so I called. I was told that repairs could take a month. I asked for a loaner. Was told that the person would check. I have heard nothing. Meanwhile, my apnea remains untreated. I can't get to sleep because I can't breathe and because I am afraid I will die. There is no sense of urgency on the part of AHP. It appears to have as much concern for its patients as a cable television company

I will not bother writing a soliloquy although I have every detail of my misfortuneate dealings with this fraudulent company recorded. The short version is that I was pigeon-holed to this company by my doctors office for the purchase of a BiPAP machine. Turns out they were not on my insurance company's preferred list and right off the bat I got stuck paying out-of-pocket. My fault for trusting my doctors office. Thus far, the unit has performed admirably. The billing department of American HomePatient has been a nightmare. I purchased the unit in October of 2015. Did not receive my first statement until around May 2016. AND that was not until I had already called them numerous times. This first statement only listed (what I later found out to be) a single charge for a disposable supply order I had received a month or so earlier. Iy was for only around $60. That's it. This is the way it's been with these people up until ... today ... 8/1/2017. And it's still ongoing. Whenever I received a statement it never reflected an accurate or current listing of charges. I have spoken to several "supervisor's" that have never told the truth or followed through on anything. I made payments every month but told them that I would not pay in full until they provided me with a final statement that had written out that this was the final amount I owed and that there would be no more charges. They have never done so to this day. They have turned me over to their internal collections department several times asking for a minimal amount (compared to the total bill) each time, that I went ahead and paid. Then in May of 2017, I received a statement for a little over a thousand dollars. It, again, made no mention of it being a final amount or bill. I called Nd asked if this was the case and was told that it was. So I paid it and was promised a statement would be mailed to me indicating my balance to be zero. I have since been contacted three times wig notice that I still owe another $200. When I called for the first two I was eventually told nevermind, that it was a mistake. Then in July 2017, I received a threatening letter from a law firm out if CA. I called and explained my situation to a man there who was able to give me the date of the exact claim in question (the company has never told me anything) and I explained that that claim was listed on the May statement that I had already paid. I have since called that man back, you inquire as to the status of this suit and, of course, have never heard anything further. Fortunately, my insurance company has an excellent website and I have every claim that American HomePatient has ever filed, when, where & how. Have had this info all along and tryed to get these corrupt people to understand. But they are corrupt and not about the business of operating legally, professionally or ethically. So as far as they are concerned, they will just keep saying I owe another sum of money, forever. Without any proof. If there is any honest, authority out there that can, please look into this company. Like I said, I have every document they've ever sent me as well as the names of most of major liers I've spoken with. Dates & times. But what good does it do. These are classic criminals and they have the protection of the law.

Would give -1 star if I could. Being billed for supplies I or my husband did not order nor do we have any in our possession. This is fraud. And since the bill says it's 120+ days late if I find they've reported this false amount to the credit bureau we will sue the socks off of them!

If I could give this company less than 1 star I would. My husband is an oxygen patient with American Homepatient and I have been days trying to get oxygen delivered. AHP uses Lifegas to deliver the oxygen in our area. For 2 days we were told that Lifegas had no phone service due to storms to contact them for delivery. There were no severe storms in our area. Besides that how can you use a sub-contractor for life sustaining supplies that have no emergency system in place if their phones were down. I have called for 4 days now and still no oxygen. Lifegas was supposed to deliver the portable oxygen today. It is now 10:00pm and no delivery. I have called American Homepatient 4 times today and they continued to tell me that it was scheduled for delivery. Now Lifegas is closed and they cannot contact them. Since they are an approved Medicare supplier we cannot change companies. I will be calling Medicare on Monday morning to file and complaint. Worst customer service I have ever, ever experienced.

Review: I purchased supplies from the company while I was working at my old job. I explained to the person on the phone that I needed to have my insurance company within the week because I had a new job and my insurance at my current job would cover the expense. They stated that they would and took my order. I then received bill notices for unpaid suppliee. I called them and told them what happened and they said they would listen to the recordings and get back to me. Several weeks later I get another stating that if I didn't pay the outstanding balance they would send me to collections. I tried to call back and they will not discuss the matter further. They didnt even call to discuss their findings.Desired Settlement: I want them to charge my old insurance company like they said they would. I would like them to actually inveetigate this issue and work with me to come to a resolution.