American HomePatient Reviews (72)
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American HomePatient Rating
Description: HOSPITAL EQUIPMENT & SUPPLIES
Address: PO Box 532547, Atlanta, Georgia, United States, 30353-2547
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I am starting to think they should be investigated.
l will try it tonight. I previously used a oline only company my Insurance pushed using. They are in Houston 100 miles from my home. Any time I had a problem they wanted me to drive to Houston or mail the cpap to them. AHP is located 22 miles from my home with an office in that town. A simple telephone call answers most of my questions. I wished I had found them sooner. So far I am totally satisfied with them and their service.
Walter T Adamson
I tried to call customer serve but I was put on hold for over an hour before I just hung up.
They’ve called several times a day (robo) asking me to order, just weeks after my previous order.
I finally had to block their number. I’m thoroughly disgusted.
I am appalled by the terrible service I have received to date from this company. One look at their reviews confirms that the level of dissatisfaction from clients is almost universally negative. In my case, I got tired of my CPAP machine making a huge amount of noise and settings not seeming to work. I travel frequently for long periods of work overseas and had to wait until my return to the US to bring in my machine for review and servicing. I was told (based I think based only on the noise it was making that ""yes, the machine is not working properly") but that was the way it "worked" from the start. I was evidently sold a defective machine to start with. There was no loaner machine available so I went for a whole month with no machine at all. When I finally called to inquire about the repair status, I was told they had no idea as to the status but called eventually to say I could come pick up a loaner machine and, by the way, a ticket had finally been issued --a month+ after dropping it off--to repair my machine. I was called 2 weeks later to inform me that (1) the cost of repair of my machine (40185926) was $312 and : (2) I had two days to return the loaner machine. I reject I should have to pay for a machine that never worked properly and am told I have to turn in the loaner machine before receiving the repaired original machine. Sleep apnea is serious and I am left--again--for an extended period of time with no machine. I insist this be rectified with no additional charge and be permitted to keep the loaner until I receive the repaired one. BTW, ordering supplies is a joke---they keep sending me plastic mask after mask. What's the deal? So far, terrible service and by all appearances, a terrible company run by incompetents.
Consumer account was reviewed and adjustment were made The account now reflects a Zero balance A letter is being sent to the consumer to that affect
Unfortunately I have to agree with the Rating of 1 for this company. I was sent to them by my doctor and I have been nothing but displeased. You stop by to see someone and the person at the front never tells anyone you are there even though there is only one other customer in the building. After 45 minutes I ask when I will be seen and she tells me to make an appointment. What? I have trying to find a mask that does not leak. When I finally do get to talk to someone, they throw a different mask at me and send me on my way. I have tried like 7 different masks with no luck. No one takes the time to check the mask size or if the straps are the right size. They are just too busy to talk to you. I called my doctor and told them I didn't want to use this poor excuse for a company any more. They called me back and asked me why I had tried so many masks. In the last 30 days my mask leakage score in the accepted range. No one will help me figure out why. They say to call and make an appointment but when I call sometimes no one answers and sometimes they say no one is available. Someone needs to look into this company. This medical device company they should have a rating of ZERO!