American HomePatient

I have been dealing with these is for 2 years. I now own my overpriced CPAP machine and STILL get monthly bills. My advice, just buy a machine and supplies off Ebay, much much cheaper...I guess as long as insurance companies keep sending them money they will stay in business. I have complained to our state attorney general, but I don't know what good that will do.

I have complained to American Homepatient multiple times since equipment was returned 4/2017. The company continued billing my insurance through 8/2017 for 4 months after equipment was turned in. I have contacted them multiple times and also turned them into my insurance company for charging for the months when they were not providing equipment. After being told multiple times that they would take care of it I just received another bill for copay on services from 8/2017 a full 4 months after service was discontinued and a year and a half after I first complained to them.

If I was able to give them less than one star I would. My sleep apnea doctor sent them my prescription approx. two months ago so that I would be able to get the sleep apnea machine and supplies needed to star my treatment, and even so that I have contacted them over the phone a number of times, no one has ever contacted me whatsoever. I guess they have so many customers that they just don't care about filling my order.

They deserve zero star rating. They send you more things than you ordered even when you specifically state for them not to.

We put in an order and specially told them not to send filters and even asked for them to verify that we DO NOT WANT ANY FILTERS. Guess what - they sent two packages. We called customer service, waited for a long time, explained they sent filters after asking them not to. Provided the UPS Proof of Delivery tracking number, paid the balance after subtracting the $23.86 via telephone two months ago, and was told the $23.86 would be removed. Guess what - yesterday a bill comes for $23.86.

Sad thing is we had this same experience each time we have ordered from American Homepatient. Customer Service? No such thing.

Good luck getting anything corrected with their pathetic customer service. GO ANYWHERE ELSE BUT HERE!

My husband & I both use a CPAP machine and have used American Home Patient for supplies. They repeatedly have sent us the wrong supplies for our machines. Their customer support is the worst I have ever experienced anywhere, to return equipment is even worse. To call them they will leave you on hold & eventually cut you off, so it is useless. I have returned items and they still charge my insurance for returned items. I will change providers as soon as I work something else out.

I, has been try to buy a CPAP, breathing mask for my wife with this Company, they service
is the worst, that ever see in my 77th. years of my life, they do not return you calls. No care,
no service and no decency.

I have been waiting since JUNE to get my cpap supplies. Each time I call I get a run around and they never call me back. This is by far the WORST company I have ever dealt with! If there was a lower rating they certainly would get the lowest! Sickening how they feel it's ok to not care about a persons health!

I ordered my CPAP supplies over a month ago. I have been calling them. Asking for a Supervisor to return my call. Each day I have yet to receive that return call. HORRIBLE! I wish I did not have to deal with them!
NOTE: If I could, I would give them LESS THAN one star!

Horribly bad customer service. I called to get set up and order my equipment. The rep assured me that my insurance was in their network. I asked her 2x's and she was positive. I faxed over my doctors order with all the required office notes. Was told it would take about 5 days. After 1 week I called and was informed that they were out of network and I had no benefits for out of net work providers. I asked when they found that out and she stated on July 26. It is now August 2. REALLY...no one could of called me and told me that? Now starting all over with a different company. Wasted time that I could of had my equipment. Satisfaction would be 0 if that was a rating option.

Outrageous bad customer service.Got call " message" that my 2 month old machine was getting picked up.because I was not entitled.They and my Doctor did all the pre-certification. Cannot get anyone to talk to.Now waiting 8 hours for a return call.

My story sounds the same. My order was placed over a month ago and every time I call there is another excuse. This is the body of the email I just sent to the person who originally took my order. I found their CFO's name, Stephen Clanton, on LinkedIn and copied him on my email. The number I've been calling is: (877) 221-8763

"I am trying to get an update on my order. I have called 4 weeks in a row and still don’t have a definitive answer. Now “all circuits are busy” and I can’t get through to your customer service area. 4 weeks ago you verified my order, 3 weeks you verified my order and someone was going to check and call me back, never happened. Two weeks ago my order was in the warehouse ready to ship and someone was going to call me back that day or the next for sure to verify. Last week my order was in the warehouse and repeat.

If you can’t/won’t fill my order please let me know as I’ll ask Aetna to find another supplier for me."

American Homepatient in the past the service had been average at best but now there is NO service. cannot get a hold of anyone at the company for service issues, billing issues and orders. What is going on? Called four different phone numbers and emailed questions but have not received any responses.

Still getting billed for supplies that were returned and trying to talk or get someone to answer 1 888 557 1241 is impossible.Used to be a loyal customer but the company does not seem interested in getting billing resolved.

I am extremely disappointed with the customer service. My spouse has routine reorders established for CPAP supplies. I alway call in the beginning of the month to confirm that the scheduled reorder is indeed scheduled. I called in early June and confirmed a ship out date of 6/15. One week later still no supplies. I called again and am now told it was not taken care of despite being scheduled for routine reordering in the computer. Who exactly is in charge of this. If this was a one time occurrence I could understand that we all make mistakes. Definitely not pleased and would not use American Home Patient if my insurance didn't insist.

April 22, 2016
Dear Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted],...

and find that this resolution is satisfactory to me. I would like to thank you, and let you know that I appreciate your assistance in this matter.  It has been my experience that when a company refuses to work with me, as a consumer, you are always instrumental in getting the matter resolved.
Regards,
[redacted]

Consumer account was reviewed and adjustment were made.  The account now reflects a Zero balance.  A letter is being sent to the consumer to that affect.

1. Sorry for the delayed response - our computers were down and we had email issues.2. Unfortunately, the property manager that handles the Groves is leaving today for another job opportunity and with wrapping up several other issues, this one cant be addressed with her.3. Given the delayed response...

and the inability to properly research this, I am inclined to just make payment to the resident with the intent of making them happy.4. I will send out a check to them next week - can you verify where the check should be mailed - hate to cause further delay.thanksSteve

I would give American Home Patient a negative number if I could for a rating. Almost every order of crap supplies has something wrong with it. All of last year I was supposed to get a heated tubing for my crap machine. But they sent the regular one every time. My doctor wrote a new prescription this year and again wrote it for the heated tubing. When I ordered my supplies I made it a point to tell the agent to send the heated tubing and tried to tell her about the previous error. She interrupted me and said she would send it. Well guess what, order comes, wrong tubing. I call and complain and am told they will send the right one immediately and a shipping label for the wrong one so I don’t get charged for it. New hose comes, no label. And since I had never seen the heated tubing for my machine before I opened it and tried to attach it. Guess what, wrong tubing and Im sure they will try to force me to pay for it. I’m switching suppliers and telling the world Don’t use American Home Patient

These guys make an armload of money off CPAP supplies, but provide pretty terrible customer service. I tried to talk to a rep today about my new CPAP machine, that I wanted to go to the local office to see what machines are available, and what kind of supplies. It has been about 9 years since I originally got a machine, and I suspect some of the technologies may have changed, maybe improved. The Woman on the phone said "Look on our website, it's all there." I responded that I wanted to see it in real life, and talk to a person, in person. She gave me the same answer 2 more times, and I hung up. I will look for an alternate provider for my new machine, I don't want AHP making money off of me.

Avoid American HomePatient at all costs! Exorbitant pricing on bad replacement supplies. Terrible accounting, they continue to say I owe them but have cashed my check. Whenever I call they have no idea what to do but tell me they are sending my account to collections.