American InterContinental University Online

Initial Business Response / [redacted] (1000, 8, 2015/10/13) */ October 13, Customer Relations Advocate Revdex.com Serving Chicago & Northern Illinois NWabash Avenue Ste Chicago, IL XXXXX-XXXX RE: [redacted] Case#: XXXXXXXX Dear Revdex.com Consumer Relations Advocate: American Intercontinental University ("AIU"), located in Schaumburg, IL received notification from the Revdex.com on September 7, that a complaint was submitted by consumer [redacted] Upon receipt of the notification, AIU reviewed Ms [redacted] allegationThe details of our review are provided below Ms [redacted] enrolled into the Master of Education program on March 13, and began classes March 25, Ms [redacted] was dismissed from her program on August 6, Ms [redacted] alleges that she should not have an outstanding balance on her school account because she received a letter from AIU dated August 18, stating that no funding from her Parent Loan to Undergraduate Students ("PLUS Loan") was returned to the lenderAIU sent Ms [redacted] a letter detailing her post withdrawal adjustments on August 18, Within this letter, AIU informs Ms [redacted] that no funding was returned to the U.SDepartment of Education for her Federal Stafford Loan or her Federal Grad PLUS LoanThe letter also informs Ms [redacted] that she has a remaining balance of $2,due to AIUThis amount is due for tuition charges posted to her account for the two school terms she completed at AIU Our records show that Ms [redacted] has established a payment plan with AIU, and we received her first payment of $on September 25, that was applied to her outstanding balanceIf Ms [redacted] would like a copy of her student ledger card or the post withdrawal adjustment letter AIU sent to her in August, these documents can be made available to her upon requestIf you have any additional questions about this response, please do not hesitate to contact me at XXX-XXX-XXXXWe thank you for the opportunity to respond to Ms [redacted] complaint Regards, [redacted] Compliance & Ethics Investigator

I was attending online college and on a regular basis they block me from classes threaten to withdraw me on a regular basis because they keep needing additional documents for financial aid but they don't tell me specifically what they needI have requested for them to send me info by email nothingI work days a week single parent to kids email at night is all I have time for pretty much

I got withdrawn times even though I am an A+ student and submitted all of my work before I went on vacation! They are so rude!!!!

Initial Business Response / [redacted] (1000, 5, 2014/07/10) */ see attached

Initial Business Response / [redacted] (1000, 5, 2015/10/21) */ October 21, Customer Relations Advocate Revdex.com of Chicago & Northern Illinois NWabash Ave Ste Chicago, IL XXXXX-XXXX RE: [redacted] Complaint ID#: XXXXXXXX Dear Revdex.com Customer Relations Advocate: American Intercontinental University Online ("AIU") received a letter dated October 12, from the Revdex.com ("Revdex.com")The letter served to notify AIU of a request made by [redacted] to not be contacted by the institutionOur records indicate Ms [redacted] enrolled into the Bachelor of Business Administration program on [redacted] 29, and started courses on June 6, Ms [redacted] withdrew from her program on July 10, AIU added Ms [redacted] 's phone number (XXX) XXX-XXXX to its Do Not Call listing on September 22, Upon receipt of this complaint from Ms[redacted] her email address has been added to its internal Do Not Contact list on October 12, As a result, Ms [redacted] will no longer receive marketing calls or emails from AIU AIU appreciates the opportunity to respond to Ms [redacted] 's complaint and apologizes for any inconveniences causedIf Ms [redacted] has any additional questions about this situation, she may contact me at (XXX) XXX-XXXX Respectfully, [redacted] Compliance & Ethics Investigator Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank You!!

Initial Business Response /* (1000, 5, 2014/08/15) */
See Attached
Initial Consumer Rebuttal /* (3000, 7, 2014/08/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have documentation that I will send to the by concerning this issueI will
not accept the response, because this matter or issue needs to be resolveI will submit in a couple of days
Final Consumer Response /* (4200, 11, 2014/09/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have had some pass medical issues and have documentation of how aiu release my stipends, sometimes the school holds it, until I reach a manager, sometimes they will tend to be on top, but that is only if I keep being on top of the schoolBecause not only if I am concerned about the school integrity, but also the way they put me into another class, which put me behind that cause my assignment not to be gradedThis college is not being honestWhat I don't like is the fact, it took me to talk to a manager that can ask another department to release my stipend, instead of the school releasing my stipend itself in a timely manner, other than that, they will be low down and make me wait, for no reason at allEven when my stipend has already been supposed to be released
Final Business Response /* (4000, 14, 2014/09/19) */
RE: Revdex.com Complaint Case#***
Inbox
x
AIU Regulatory Operations
Sep (day ago)
to me
Really there is nothing more for me to respond toThe former student said she would surrender new documents for review and she has yet to do so
My initial response remains the position of the University
***
_____________________________________________________________________
***
Regulatory Operations Career Education Corporation
***
***

This university claims to work like any brick and mortoar university The issue is the curriculum is out dated by years, the teachers teach what they want and there doesnt seem to be a standard in which they must follow
Additonally one instructors views maybe that soemthing is against academic standards while another one actually teaches student the subject the other teacher frowns on How could this be possible oh yes I know now there are no standards
This is the biggest waste of 56,in my life and I would highly recommend no one attend this university It is a privite college looking for money and nothing more

Initial Business Response /* (1000, 8, 2015/10/13) */
October 13,
Customer Relations Advocate
Revdex.com Serving Chicago & Northern Illinois
NWabash Avenue Ste
Chicago, IL XXXXX-XXXX
RE:***
Case#: XXXXXXXX
Dear Revdex.com Consumer Relations
Advocate:
American Intercontinental University ("AIU"), located in Schaumburg, IL received notification from the Revdex.com on September 7, that a complaint was submitted by consumer ***Upon receipt of the notification, AIU reviewed Ms*** allegationThe details of our review are provided below
Ms*** enrolled into the Master of Education program on March 13, and began classes March 25, Ms*** was dismissed from her program on August 6,
Ms*** alleges that she should not have an outstanding balance on her school account because she received a letter from AIU dated August 18, stating that no funding from her Parent Loan to Undergraduate Students ("PLUS Loan") was returned to the lenderAIU sent Ms*** a letter detailing her post withdrawal adjustments on August 18, Within this letter, AIU informs Ms*** that no funding was returned to the U.SDepartment of Education for her Federal Stafford Loan or her Federal Grad PLUS LoanThe letter also informs Ms*** that she has a remaining balance of $2,due to AIUThis amount is due for tuition charges posted to her account for the two school terms she completed at AIU
Our records show that Ms*** has established a payment plan with AIU, and we received her first payment of $on September 25, that was applied to her outstanding balanceIf Ms*** would like a copy of her student ledger card or the post withdrawal adjustment letter AIU sent to her in August, these documents can be made available to her upon requestIf you have any additional questions about this response, please do not hesitate to contact me at XXX-XXX-XXXXWe thank you for the opportunity to respond to Ms*** complaint
Regards,
***
Compliance & Ethics Investigator

I went to AIU OnlineI was so very proud and worried and scared all at the same time as a mommy and wife staying at home with our kids and keeping things together at home all while staying on top of my school work, but I managed to earn an Associates in Businessthen just before earning a Bachelors in IT AIU decided I was no longer suitable for the school and dismissed meI only had a couple classes left before my Bachelor's degree was to be in hand, but I knew that because of recent events in my family (very tragic ones) this was my fault and I would take thatWhat I wasn't prepared for was the bill that I received for the time I hadn't yet even spent! I am now in default with the school for 3,444.00! The term was just rolling over when they let me go! financial aid hadn't rolled over or anything! I am very upsetI have children, I can't afford to hand this school money for something I didn't useNot to mention they are still sending me emails and things telling me that I can "enroll" in schoolAfter enrolling the first time and getting in over my head with all the student loans and now having $30,in student debt on top of what they are trying to make me pay for that I didn't useThey need to quit harassing me

Initial Business Response /* (1000, 18, 2014/06/13) */
MS.***
AIU is in receipt of your letter requesting no further contact in any way. I have reviewed your record and have confirmed that on March 7, 2014 when you requested to be placed on the do not contact list, AIU has not...

attempted to contact you further. I also re-confirmed that your record is in fact on the do not contact list.
Should you have any other information you would like reviewed please feel free to reach out to me directly.
***, MSC.RMA.
Regulatory Operations
Career Education Corporation
***

Initial Business Response /* (1000, 8, 2015/10/13) */
October 13, 2015
Customer Relations Advocate
Revdex.com Serving Chicago & Northern Illinois
330 N. Wabash Avenue Ste. 3120
Chicago, IL XXXXX-XXXX
RE:[redacted]
Case#: XXXXXXXX
Dear Revdex.com Consumer...

Relations Advocate:
American Intercontinental University ("AIU"), located in Schaumburg, IL received notification from the Revdex.com on September 7, 2015 that a complaint was submitted by consumer [redacted]. Upon receipt of the notification, AIU reviewed Ms. [redacted] allegation. The details of our review are provided below.
Ms. [redacted] enrolled into the Master of Education program on March 13, 2015 and began classes March 25, 2015. Ms. [redacted] was dismissed from her program on August 6, 2015.
Ms. [redacted] alleges that she should not have an outstanding balance on her school account because she received a letter from AIU dated August 18, 2015 stating that no funding from her Parent Loan to Undergraduate Students ("PLUS Loan") was returned to the lender. AIU sent Ms. [redacted] a letter detailing her post withdrawal adjustments on August 18, 2015. Within this letter, AIU informs Ms. [redacted] that no funding was returned to the U.S. Department of Education for her Federal Stafford Loan or her Federal Grad PLUS Loan. The letter also informs Ms. [redacted] that she has a remaining balance of $2,420.00 due to AIU. This amount is due for tuition charges posted to her account for the two school terms she completed at AIU.
Our records show that Ms. [redacted] has established a payment plan with AIU, and we received her first payment of $155.00 on September 25, 2015 that was applied to her outstanding balance. If Ms. [redacted] would like a copy of her student ledger card or the post withdrawal adjustment letter AIU sent to her in August, these documents can be made available to her upon request. If you have any additional questions about this response, please do not hesitate to contact me at XXX-XXX-XXXX. We thank you for the opportunity to respond to Ms. [redacted] complaint.
Regards,
[redacted]
Compliance & Ethics Investigator

Initial Business Response /* (1000, 5, 2015/10/07) */
October 7, 2015
Customer Relations Advocate
Revdex.com of Chicago & Northern Illinois
330 N. Wabash Avenue, Ste 3120
Chicago, Il XXXXX-XXXX
RE: [redacted]
Complaint ID#: XXXXXXXX
Dear Revdex.com Customer Relations...

Advocate:
American Intercontinental University Online (AIU), IL, received notification from the Revdex.com on September 24, 2015 that a complaint was submitted by consumer[redacted]. Upon receipt of the notification, AIU began a review of the allegations found in Ms. [redacted]'s complaint. [redacted], Vice President of Financial Aid Operations, spoke with Ms. [redacted] on September 24, 2015 to discuss her concerns, was able to walk her through the funding and timing of disbursements, and answered all of her additional questions. Mr.[redacted] also provided Ms. [redacted] with his contact information should she have other questions in the future. It is our understanding that Ms. [redacted]'s complaint has been resolved satisfactorily. We thank you for the opportunity to respond to Ms. [redacted] complaint.
Sincerely,
[redacted]
Compliance & Ethics Investigator

About two days after submitting the complaint, the company stopped calling. It's resolved.

I had a very bad experience with AIU online. Like many of the other reviews I have read, I also received incessant phone calls, but once I actually enrolled I could NEVER get ahold of anyone. Professors never answered emails. After being in the program for 7 months,I was told I had to purchase $100 software for my computer in order to continue my courses. I was never told of this added expense up front. I declined to purchase the software because I could not afford it,and no one could give my a solid reason why I even needed it. The day after, I was blocked from logging into the system, and received an email stating I had been un enrolled. No one would answer my calls or return frantic emails to tell me why this happened, and several months later I get a bill for 3k . This was two years ago. I have not paid because I do not feel I am liable since I was basically kicked out . Now because of interest they want 6k from me. This has been the worst experience of my life and has seriously hurt my credit. NEVER attend this school!!!

I got withdrawn 4 times even though I am an A+ student and submitted all of my work before I went on vacation! They are so rude!!!!

Initial Business Response /* (1000, 5, 2014/05/02) */
See attached
Initial Consumer Rebuttal /* (3000, 7, 2014/05/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't agree with the letter sent from AIU.
# 1 They bill me per quarter for...

classes I did not take see withdrawal letter date 9-17-2013 also on October 8, 2013 @ 11: 23 AM. I send a second request to AIU. See email.
# 2 The first bill they send me from AIU. The balance was in the amount of $ 2,466.00 see attach invoice.
I disputed the bill completely you can see they are billing for something totally different than what is been presented on this day May 2, 2014.
# 3 regarding the Sum of $ 2,466.00 they send this to a collection agency they were trying to shake me down for money after sending them all the information they closed the account see attachments, bill from ConServe A Debt Collection Agency.
# 4 regarding The AIU refunding $ 1,523.00 to Stafford Loan back to lender is a lie. See bill invoice from Great lakes Student Loans in the sum of $ 1,761.47
AIU is trying to get money one way or the other First they bill me for $ 4,077 for classes I did not take. Second they send this account to a very aggressive collection institute in the amount of $ 2,466.0 they closed the case. Third I have a bill from Great Lakes in the sum of $ 1,761.47 for student loans.
These are the facts this is an Online School I did not attend one of their campus on 8-26-2013 Was the first day of class on 9-17-2013 I send them writing request I was not going to be taken any of their classes I had 30 days to withdraw. On 10-8-12013 I send AIU an Email. "I will not be taken any more classes" Session 1304A BUSN105 & ENGL 106 Started on 10-7-2013 see AUI billing.
Final Business Response /* (4000, 14, 2014/05/28) */
See attached
Final Consumer Response /* (3000, 12, 2014/05/19) */
I have Given AIU verbal, written and email notifications of my actions no to attend this school September 17, 2013 Letter was send out. On October 8, 2013 emails went out out.
In your letter date May 16, 2014 you stated I continued to attend classes September 18, 19, 20,23,25,27 and on October 7, 2013. How is this possible?
AIU has stated they have refunded Stafford loans see Federal title IV returns of funds. Federal regulations. The student will attend school for the entire period for which the assistance is awarded. When a student withdraws, the student may no longer be eligible for the full amount of Title IV funds that the student was originally scheduled to receive. If a recipient of Title IV grant or loan funds withdraws from a school.
The following rules apply when a school is completing a Return calculation for a student subject to verification. A school must always return any unearned Title IV funds it is responsible for returning within 45 days of the date the school determined the student withdrew, and offer any post-withdrawal disbursement within 30 days of the date the school determined the student withdrew. I Withdrew from the School on 9/17-2013.
Why them I have a principle of $ 1,627.
In your email dated march 4, 2013 AIU stated they had refunded on 11/4/13 $1,523.0 back to the lender.
AIU applied $1,115 and $1979 and them refunded $ 1,523 to my loan leaving me with a sum of $ 1,611. The math don't add up 1115+1979-1523= $ 1,571.0 can you explain

Initial Business Response /* (1000, 5, 2014/07/10) */
see attached

I was attending online college and on a regular basis they block me from classes threaten to withdraw me on a regular basis because they keep needing additional documents for financial aid but they don't tell me specifically what they need. I have requested for them to send me info by email nothing. I work 6 days a week single parent to 5 kids email at night is all I have time for pretty much.

Initial Business Response /* (1000, 5, 2014/07/15) */
Attached

Husband filled out a form on Facebook asking about eligibility for financial aid, and this outfit called us 17 times in the first 8 hours from 5 different numbers. Reeks of scam to me and we have blocked their calls.