American InterContinental University Online

Initial Business Response /* (1000, 8, 2015/04/15) */
Contact Name and Title:[redacted]Investigato
Contact Phone: [redacted]
Contact Email: [redacted]@careered.com
April 15, 2015
Ms. [redacted]
Dispute Resolution Specialist
Revdex.com of Chicago & Northern Illinois
330 N. Wabash Ave.,...

Suite 3120
Chicago, IL XXXXX
RE: [redacted]
Case No: XXXXXXXX
Dear Ms.[redacted]
American Intercontinental University ("AIU") and its parent company, Career Education Corporation ("CEC") are in receipt of your correspondence containing the complaint of former student [redacted]. CEC conducted a review of the allegations and has determined them to be unfounded. CEC's response to Ms. [redacted]'s specific complaints is included below.
Ms. [redacted] began the Associate of Arts Business Administration program on January 4, 2008 and graduated February 8, 2009. Ms. [redacted] began the Bachelor of Business Administration program on February 9, 2009, withdrew July 28, 2009, re-entered April 22, 2011, and graduated April 28, 2013. Ms. [redacted] began the Masters of Business Administration program on October 10, 2013 and withdrew June 15, 2014.
Ms. [redacted] alleges AIU will not release her official transcripts to her due to an outstanding balance on her student account. AIU does not release official transcripts to students with outstanding balances. This policy is noted within the school catalog which Ms. [redacted] acknowledged receipt of when she signed her Enrollment Agreement on August 26, 2013. Page 37 of the 2013 school catalog states the following: "Transcript requests are fulfilled through Docufide, a leading company in secure transcript delivery. A transcript fee is assessed regardless of transcript hold status. If you have an outstanding balance preventing release of your transcript, we will not be able to issue your official transcript." (NOTE: AIU currently uses Parchment to fulfill transcript requests.)
Ms. [redacted] also alleges AIU will not provide her a copy of her unofficial transcripts. A copy of Ms. [redacted]'s unofficial transcripts will be sent to her. A voicemail message was left for Ms. [redacted] on April 15, 2015 requesting her current contact information so that her unofficial transcripts could be forwarded. Ms. [redacted] may call me at (XXX) XXX-XXXX to confirm her contact information and I will forward the transcripts.
Finally, Ms. [redacted] alleges AIU will not agree to a payment plan so that she can pay off her outstanding balance. AIU does not have a record of any contact with Ms. [redacted] since she was withdrawn from school in June, 2014; however, AIU would like to work with Ms. [redacted] to establish a repayment plan. Ms. [redacted]'s outstanding balance is currently managed by AIU's collections agency, Conserve (CSR). Ms. [redacted] may contact CSR to establish a repayment plan at (XXX) XXX-XXXX. Ms. [redacted] may also contact Ja'ami Mock, Supervisor Student Account Services, at (XXX) XXX-XXXX to speak with someone directly at AIU.
Pursuant to its review of the matter, AIU will provide Ms. [redacted] a copy of her official transcripts upon confirmation of her current contact information. Additionally, AIU and its collections agency, CSR, are willing to discuss repayment plans with Ms. [redacted] concerning her outstanding balance. When Ms. [redacted]'s outstanding balance is paid in full, she may request her official transcripts. If you have any additional questions, please feel free to contact me directly at (XXX) XXX-XXXX.
Regards,
[redacted]
Compliance & Ethics Investigator
Career Education Corporation
Initial Consumer Rebuttal /* (3000, 10, 2015/04/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My desired resolution was to release my official transcripts and set up a payment plan. I did receive a message from ms. Bates where she left me the contact info of student accounting dept. As to her not having any record that I tried to work up a payment plan, the call was around the time they administratively withdrew me back in June 14 because they wanted the remaining balance paid in full. So they gave me an ultimatum, or pay the balance in full or be withdrawn from the school. There were several calls made one where I was willing to pay 2000 and work out a plan for the rest and they declined the offer. They wanted the entire balance upfront. I want them to release my official transcripts and agree to a doable payment plan.
Final Business Response /* (4000, 12, 2015/04/23) */
April 23, 2015
Ms. [redacted]
Dispute Resolution Specialist
Revdex.com of Chicago & Northern Illinois
330 N. Wabash Ave., Suite 3120
Chicago, IL XXXXX
RE: [redacted]
Case No: XXXXXXXX
Dear Ms.[redacted]
American Intercontinental University ("AIU") and its parent company, Career Education Corporation ("CEC") are in receipt of your correspondence containing the rebuttal of former student [redacted]. Ms. [redacted] alleges her desired resolution was for AIU to release her official transcripts and to be set up on a payment plan. Per our original response, AIU will not release the hold on Ms. [redacted]'s account until her account has been paid in full. This policy is noted within the school catalog that Ms. [redacted] received when she enrolled into her Masters of Business Administration program in October 2013. Once Ms. [redacted]'s account balance has been resolved, she may request her official transcripts. Additionally, Ms. [redacted] may call Conserve (CSR), AIU's collections agency, at (XXX) XXX-XXXX to establish a repayment plan. Ms. [redacted] may also contact Ja'ami Mock, Supervisor Student Account Services, at (XXX) XXX-XXXX to speak with someone directly at AIU concerning her repayment options. If you have any additional questions, please feel free to contact me directly at (XXX) XXX-XXXX.
Regards,
[redacted]
Compliance & Ethics Investigator
Career Education Corporation

Initial Business Response /* (1000, 5, 2015/10/21) */
October 21, 2015
Customer Relations Advocate
Revdex.com of Chicago & Northern Illinois
330 N. Wabash Ave Ste 3120
Chicago, IL XXXXX-XXXX
RE: [redacted]
Complaint ID#: XXXXXXXX
Dear Revdex.com Customer Relations...

Advocate:
American Intercontinental University Online ("AIU") received a letter dated October 12, 2015 from the Revdex.com ("Revdex.com"). The letter served to notify AIU of a request made by[redacted] to not be contacted by the institution. Our records indicate Ms. [redacted] enrolled into the Bachelor of Business Administration program on [redacted] 29, 2011 and started courses on June 6, 2011. Ms. [redacted] withdrew from her program on July 10, 2011. AIU added Ms. [redacted]'s phone number (XXX) XXX-XXXX to its Do Not Call listing on September 22, 2015. Upon receipt of this complaint from Ms.[redacted] her email address has been added to its internal Do Not Contact list on October 12, 2015. As a result, Ms. [redacted] will no longer receive marketing calls or emails from AIU.
AIU appreciates the opportunity to respond to Ms. [redacted]'s complaint and apologizes for any inconveniences caused. If Ms. [redacted] has any additional questions about this situation, she may contact me at (XXX) XXX-XXXX.
Respectfully,
[redacted]
Compliance & Ethics Investigator
Initial Consumer Rebuttal /* (2000, 7, 2015/10/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank You!!

Initial Business Response /* (1000, 8, 2015/04/15) */
Contact Name and Title:[redacted]Investigato
Contact Phone: [redacted]
Contact Email: [redacted]@careered.com
April 15, 2015
Ms. [redacted]
Dispute Resolution Specialist
Revdex.com of Chicago & Northern Illinois
330 N. Wabash...

Ave., Suite 3120
Chicago, IL XXXXX
RE: [redacted]
Case No: XXXXXXXX
Dear Ms.[redacted]
American Intercontinental University ("AIU") and its parent company, Career Education Corporation ("CEC") are in receipt of your correspondence containing the complaint of former student [redacted]. CEC conducted a review of the allegations and has determined them to be unfounded. CEC's response to Ms. [redacted]'s specific complaints is included below.
Ms. [redacted] began the Associate of Arts Business Administration program on January 4, 2008 and graduated February 8, 2009. Ms. [redacted] began the Bachelor of Business Administration program on February 9, 2009, withdrew July 28, 2009, re-entered April 22, 2011, and graduated April 28, 2013. Ms. [redacted] began the Masters of Business Administration program on October 10, 2013 and withdrew June 15, 2014.
Ms. [redacted] alleges AIU will not release her official transcripts to her due to an outstanding balance on her student account. AIU does not release official transcripts to students with outstanding balances. This policy is noted within the school catalog which Ms. [redacted] acknowledged receipt of when she signed her Enrollment Agreement on August 26, 2013. Page 37 of the 2013 school catalog states the following: "Transcript requests are fulfilled through Docufide, a leading company in secure transcript delivery. A transcript fee is assessed regardless of transcript hold status. If you have an outstanding balance preventing release of your transcript, we will not be able to issue your official transcript." (NOTE: AIU currently uses Parchment to fulfill transcript requests.)
Ms. [redacted] also alleges AIU will not provide her a copy of her unofficial transcripts. A copy of Ms. [redacted]'s unofficial transcripts will be sent to her. A voicemail message was left for Ms. [redacted] on April 15, 2015 requesting her current contact information so that her unofficial transcripts could be forwarded. Ms. [redacted] may call me at (XXX) XXX-XXXX to confirm her contact information and I will forward the transcripts.
Finally, Ms. [redacted] alleges AIU will not agree to a payment plan so that she can pay off her outstanding balance. AIU does not have a record of any contact with Ms. [redacted] since she was withdrawn from school in June, 2014; however, AIU would like to work with Ms. [redacted] to establish a repayment plan. Ms. [redacted]'s outstanding balance is currently managed by AIU's collections agency, Conserve (CSR). Ms. [redacted] may contact CSR to establish a repayment plan at (XXX) XXX-XXXX. Ms. [redacted] may also contact Ja'ami Mock, Supervisor Student Account Services, at (XXX) XXX-XXXX to speak with someone directly at AIU.
Pursuant to its review of the matter, AIU will provide Ms. [redacted] a copy of her official transcripts upon confirmation of her current contact information. Additionally, AIU and its collections agency, CSR, are willing to discuss repayment plans with Ms. [redacted] concerning her outstanding balance. When Ms. [redacted]'s outstanding balance is paid in full, she may request her official transcripts. If you have any additional questions, please feel free to contact me directly at (XXX) XXX-XXXX.
Regards,
[redacted]
Compliance & Ethics Investigator
Career Education Corporation
Initial Consumer Rebuttal /* (3000, 10, 2015/04/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My desired resolution was to release my official transcripts and set up a payment plan. I did receive a message from ms. Bates where she left me the contact info of student accounting dept. As to her not having any record that I tried to work up a payment plan, the call was around the time they administratively withdrew me back in June 14 because they wanted the remaining balance paid in full. So they gave me an ultimatum, or pay the balance in full or be withdrawn from the school. There were several calls made one where I was willing to pay 2000 and work out a plan for the rest and they declined the offer. They wanted the entire balance upfront. I want them to release my official transcripts and agree to a doable payment plan.
Final Business Response /* (4000, 12, 2015/04/23) */
April 23, 2015
Ms. [redacted]
Dispute Resolution Specialist
Revdex.com of Chicago & Northern Illinois
330 N. Wabash Ave., Suite 3120
Chicago, IL XXXXX
RE: [redacted]
Case No: XXXXXXXX
Dear Ms.[redacted]
American Intercontinental University ("AIU") and its parent company, Career Education Corporation ("CEC") are in receipt of your correspondence containing the rebuttal of former student [redacted]. Ms. [redacted] alleges her desired resolution was for AIU to release her official transcripts and to be set up on a payment plan. Per our original response, AIU will not release the hold on Ms. [redacted]'s account until her account has been paid in full. This policy is noted within the school catalog that Ms. [redacted] received when she enrolled into her Masters of Business Administration program in October 2013. Once Ms. [redacted]'s account balance has been resolved, she may request her official transcripts. Additionally, Ms. [redacted] may call Conserve (CSR), AIU's collections agency, at (XXX) XXX-XXXX to establish a repayment plan. Ms. [redacted] may also contact Ja'ami Mock, Supervisor Student Account Services, at (XXX) XXX-XXXX to speak with someone directly at AIU concerning her repayment options. If you have any additional questions, please feel free to contact me directly at (XXX) XXX-XXXX.
Regards,
[redacted]
Compliance & Ethics Investigator
Career Education Corporation