American International Group, Inc. (AIG)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.I was asked to provide the phone number from which I was called, unfortunately, we do not have called ID on our phones at work and the number came up as blocked on my cell, but I appreciate their offer to further investigate the issue and correct any problems
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Our response was sent via email on 11/**/16. I have attached that email along with a clean copy of the letter. Please let us know if anything further is required.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]AIG has refused to supply me with the name of the third party mailing list provider which was specified in my original request.Please note that two simple requests were provided to AIG.(1) Cease and desist all AIG mail to my home.AIG acknowledged their failure at complying with this original request which they received five years ago.(2) Provide me with the name of the incompetent company which sold to AIG, and profited from that sale by supplying INCORRECT FALSE INFORMATION.Please submit my response to AIG and my DEMAND for AIG to supply me with the name of this mailing list provider.If this name is not provided then AIG has proven that they are complicit in the further "sale" of my home address with a knowingly incorrect owner name associated with it.  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Please accept this as the Firm’s response to the complaint made by [redacted], due to the receipt of telephone calls to his work and cellphone from a representative from Sagepoint, identified as “[redacted]”, attempting to solicit insurance sales. Sagepoint Financial has policies reasonably designed...

to comply with the Telephone Consumer Protection Act of 1991 and other applicable regulations, which all Sagepoint representatives are required to adhere to. A key part of the policy is the maintenance of the Firm’s Do-Not-Call list (“DNC”). Phone solicitations are prohibited from being made to phone numbers included in the Federal, State or Firm’s DNC lists. The Firm utilizes a vendor system through which a telephone number must be checked to ensure that it is not included in any of the above DNC lists. Additionally the policy allows for clients to be added to the Firm’s DNC List upon request, and the representative receiving the request is required to add the client’s telephone number to the DNC list immediately. We can confirm that both telephone numbers [redacted] listed in this complaint are currently included in the Federal DNC list and as such phone solicitations are prohibited from being made by any Sagepoint representative. Furthermore Sagepoint would be willing add any other telephone number of [redacted] to the DNC list, at his request. Sagepoint would appreciate if [redacted] could provide the telephone number from which he received solicitation calls, as well as any other information which might identify the caller. This would enable Sagepoint to ensure that no further calls are made to [redacted], and to follow-up appropriately with the individual responsible for initiating the calls. Sagepoint apologizes for any inconvenience [redacted] may have experienced. Sincerely, [redacted]
[redacted]
[redacted]

September *, 2015 Mediator [redacted] Re: Case ID – [redacted] Complainant – [redacted] Dear Sir/Madam: This is in response to your subsequent letter dated August **, 2015 regarding the above referenced matter. While [redacted] contends that she sent us a formal cease and desist letter about four or five years ago, unfortunately, we do not have any record of such letter. However, we have acknowledged [redacted]’ request to discontinue receiving any marketing materials or communications from AIG going forward. Additionally, pursuant to [redacted]’ request for the name of the third party company who provided us with the incorrect homeowners information, it was from the [redacted] Consumer Database. Again, we apologize for any inconvenience this may have caused [redacted]. If we can be of further assistance, please do not hesitate to contact our office. Sincerely, Mikki G[redacted] Senior Compliance Analyst

[redacted] RE: Revdex.com Complaint ID #: [redacted] Complainant: [redacted] Dear [redacted]: This letter will acknowledge receipt of the Department’s October **, 2015 correspondence. Please know that [redacted]’ concerns are currently under review and we are awaiting additional information which is necessary to respond to the complaint. To ensure that all issues are appropriately addressed, the Company respectfully requests an additional ten (10) business days to November **, 2015 to complete its response. Please contact me if the extension cannot be granted. If I can be of further assistance, please contact me at ###-###-####, extension [redacted], by fax at ###-###-#### or at the address provided above. Sincerely, Leslie D[redacted] Consumer Affairs Analyst

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], the number on the recipe is [redacted] for [redacted]. 
[redacted]

2/**/16 - Additional Information Letter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I have been getting the runaround from the company.  I sent in information that was Never acknowledged as being received.  On Friday Oct. [redacted] I finally spoke with [redacted] who verified that yes they had received the info but that I had made an error on it.  [redacted]  [redacted] emailed me the form on Monday Oct **.  I had been calling American General 3-4 times a week and nobody made me aware of the error that could add another month to be wait.American General has horrible customer service and I feel Walter was not given the proper care from this company.  The company Failed him and me. Still this claim is pending with no end in sight. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

8/**/15 - Acknowledgement LetterAugust **, 2015[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]Re: Case ID – [redacted]Complainant – [redacted]Dear Sir/Madam: Your letter dated August **, 2015 regarding a complaint filed by [redacted]...

[redacted] has been referred to this office for handling.In response to [redacted] concerns, we obtained “[redacted]” name from a third party company. Given that, we have removed her name along with “[redacted]” name and her home address from our marketing and mailing lists. Our corporate Privacy Policy states that “We will provide you with regular opportunities to tell us your marketing preferences, including in our communications to you. You can also contact us by e-mail at [redacted] or by writing to: American International Group ATTN; E-Commerce Legal [redacted]to tell us your marketing preferences and to opt out. Please note that if you opt out as described above, we will not be able to remove your Personal Information from the databases of third parties with whom we have already shared your Personal Information (i.e., to those to whom we have already provided your Personal Information as of the date on which we respond to your opt-out request). Please also note that if you do opt out of receiving marketing communications from us, we may still send you other important administrative communications from which you cannot opt out”. Please note that the above necessary steps to opt out have already been taken. We make every concerted effort to comply with our consumers’ marketing preferences regarding advertisements and promotions. We apologize for any inconvenience this may have caused [redacted]. If we can be of further assistance, please do not hesitate to contact our office. Sincerely, Mikki G[redacted]Senior Compliance Analyst

Review: The issue was not resolved in 30 days. This is an insurance claim it took over 90 days to complete.Desired Settlement: the insurance company needs to complete their services in 30 days.

Business

Response:

Dear [redacted]:

We are responding to your letter of: complaint dated 9/*/13, submitted on behalf of Revdex.com Serving Metropolitan New York (the "Department").

Please note that insufficient information was received to confirm that the subject claim corresponds to a policy issued by American International Group, foe. ("AIG"). Accordingly, we are requesting the additional information listed below and upon receipt, we will proceed with our investigation.

• AIG's claim and/or policy number

• • Any written correspondence received from AlG

In the interest of time, please fax or email the information to the contact information noted above. You may also contact the undersigned if you have any questions.

Sincerely,

Review: I have an identity theft insurance policy issued by AIG. My credit card data was stolen and used fraudulently. I filed a claim under the policy for 1 day of lost wages for the time I took from work to resolve the matter which is covered by the policy. For over 5 months AIG continues to avoid payment by requesting more and more documentation. I even agreed to a tape recorded interviewed by one of the agents at my home. I shown them credit card statements showing the fraud charges and then their removal. I've given them letters from my employer which they also spoke with by phone. But, they continue to say there isn't enough documentation and only offer half payment as a "compromise". The agent handling the case is refusing to let me speak with her supervisor.

This is her information:

Claim Analyst

AIG

Financial Lines | AIG Property Casualty

Correspondence Address

Chartis Financial Lines Claims [redacted] Here is a summary of my most recent e-mail correspondence with them:

-------------------

[redacted],

I have the policy here in black and white, it does not state only 50% of damages will be covered. Which is all you are offering to pay for.

Please provide me with the contact information of your supervisor.

-------------------

You did not have any documentation showing loss of income and the amount offered is a concession on this claim.

-------------------

[redacted],

For months I've been providing you documentation. If the best you can offer is 50% of damages, I again ask for supervisor's contact information please.

-------------------

[redacted],

This claim has already been discussed with management.

Best Regards,

-------------------

Good, they'll be familiar with the case when I speak with them.

Your management's contact information please.

-------------------

No further communications have been received in over two weeks.Desired Settlement: Payment of claim in full which is 1 day of wages as covered by the policy.

Business

Response:

Dear Sir:

Please accept this letter from National Union Fire Insurance Company of Pittsburgh, Pa. ("NUFIC") as confirmation that the Consumer Complaints Division received your letter of complaint dated 11/*/13 and submitted on behalf of [redacted]. Your letter was received on 11/*/13 and assigned to [redacted] for handling.

Please be advised that we will undertake an investigation and formulate a written response to the allegations raised within the complaint. In the interim, if you should have any questions or concerns, please do not hesitate to contact [redacted] at [redacted] or [redacted].

Sincerely,

Business

Response:

Dear Sir or Madam:

On behalf of National Union Fire Insurance Company of Pittsburgh, Pa. (NUFIC), please accept this response to your email dated November *, 2013 regarding the above-referenced matter. In the complaint, Mr. Anderson ("Complainant") alleged delay / improper handling of his claim submitted in the amount of $269.20 for lost wages. AIG Claims, Inc. ("AIG Claims") is the administrator for this claim.

AIG Claims has reevaluated the issue presented by Complainant in the above­ referenced complaint. Although the Complainant has not been able to provide AIG Claims with the documentation that is normally required (i.e., pay stub showing either that the claimant lost money by taking off or lost vacation time) to evidence "actual lost wages," AIG Claims resolved to make an exception here due to the unique nature of the Complainant's employer's payroll system called Results Only Work Environment (ROWE). Enclosed please find a copy of the most recent correspondence dated December *, 2013 with the Complainant via his e-mail address ([redacted]), which attaches a standard release, evidencing AIG Claims' decision to pay the claim in full.

Please contact me directly if you have any questions regarding this file. Thank you.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter will be resolved once payment is received. I have signed, had notarized, and returned their release as requested.

I thank you for you assistance in resolving this matter.

Sincerely,

Review: My uncle, [redacted] had life insurance through American General Insurance Company in Tampa, FL. He died 1 month and 3 days prior to the 2 year stipulation period, which we were not aware of. During one of the most stressful and grieving time, I had the worst experience with American General. Upon his death a funeral home was contacted to retrieve his body for services. I contacted the insurance company and thought everything was O.K. Upon the funeral home contacting American General they found out the policy was being challenged because of the 1 month and 3 days before the 2 year mark. I was horrified. Walter was already at the funeral home and I had to come up with almost $6,000 for arrangement. American General wouldn't even give us the premiums that had already been paid which would have been almost $2,000 and that would have greatly helped.[redacted] was 64 when he took out the policy with American General so it wasn't like he was a young man. He died of a [redacted] at 66. The death certificate state of natural causes. Walter died on August **, 2015 and the policy was taken out on September **, 2013. Again, 1 month and 3 days prior to the 2 year mark. I submitted paperwork on September *, 2015. At this point I have received notification that they have my claim but have not been given a time on when I will receive any money or if I will receive it. I am [redacted], the beneficiary. I am a month behind on my mortgage because the $6,000 had to come from me. I am so frustrated and confused. This has been the most horrific experience for me. American General has been nothing but a headache and are not giving me any information. I am completely feeling as though no one cares and no one is trying to help me.I normally don't write in on situations, but I wouldn't want this to happen to anyone else. What we thought would be ease at a time of sorrow has only made more sorrow. American General stinks.Thank you for your attention.Sincerely,[redacted]Desired Settlement: For the life insurance claim to be resolved and the delay to be expedited.

Business

Response:

VIA RESPONSE PORTAL SYSTEM [redacted] October **, 2015 [redacted]

[redacted] Dear [redacted]: This is in response to your October *, 2015 letter received in Consumer Affairs Department on the same day. [redacted] alleges the Company has denied the death claim submitted on the life of [redacted] because the policy was 1 month and 3 days short of being 2 years old. In addition, she states the Company has not made a decision to pay the death claim or return the premiums paid with interest. A proper detailed response to [redacted]’ concerns would include specific policy related data and personally identifiable information. Due to Privacy Laws and Regulations, the Company will not provide this “Nonpublic Personal Information” to your office. In addition, the Company has received a complaint from the Florida Department of Financial Services. Therefore, we are responding directly to the Florida Department of Financial Services with specific details and explanation addressing her concerns. If I can be of further assistance, please contact me at ###-###-####, extension [redacted], by fax at ###-###-#### or at the address provided above. Sincerely, Leslie D[redacted] Consumer Affairs Analyst

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have been getting the runaround from the company. I sent in information that was Never acknowledged as being received. On Friday Oct. [redacted] I finally spoke with [redacted] who verified that yes they had received the info but that I had made an error on it. [redacted] emailed me the form on Monday Oct **. I had been calling American General 3-4 times a week and nobody made me aware of the error that could add another month to be wait.American General has horrible customer service and I feel Walter was not given the proper care from this company. The company Failed him and me. Still this claim is pending with no end in sight.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

[redacted] RE: Revdex.com Complaint ID #: [redacted] Complainant: [redacted] Dear [redacted]: This letter will acknowledge receipt of the Department’s October **, 2015 correspondence. Please know that [redacted]’ concerns are currently under review and we are awaiting additional information which is necessary to respond to the complaint. To ensure that all issues are appropriately addressed, the Company respectfully requests an additional ten (10) business days to November **, 2015 to complete its response. Please contact me if the extension cannot be granted. If I can be of further assistance, please contact me at ###-###-####, extension [redacted], by fax at ###-###-#### or at the address provided above. Sincerely, Leslie D[redacted] Consumer Affairs Analyst

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Chartis / AIG Claims INC. Make It Very Hard To Receive Workers Comp Partial Payment Disability!!Have To Keep Calling Multy Times To Get Results. 2/3 Weeks Behind.Try To Call Claim Rep Never Returns Calls!! = [redacted]. Claim Rep = [redacted]. Mgr = [redacted] Head Mgr. Finally Returned Call After Multy Calling His Office. They Get There Checks Each Week So Why Can I!!I Dont Know Why They Make It So Hard For People Relying On There Check!!Thank-YouDesired Settlement: DesiredSettlementID: Other (requires explanation) To Make Sure People Like Me Dont Have To FIGHT For There Money!!

Business

Response:

Dear [redacted]:

We are responding to your letter of complaint dated July **, 2013, submitted on behalf of Revdex.com Serving Metropolitan New York (the "Department').

Please note that insufficient information was received to confirm that the subject claim corresponds to a policy issued by American International Group, Inc. ("AIG”). Accordingly, we are requesting the additional

information listed below and upon receipt, we will proceed with our investigation.

• AIG's claim and/or policy number

• Any written correspondence received from AIG

In the interest of time, please fax or email the information to the contact information noted above. You may also contact the undersigned. If you have any questions.

Sincerely,

Review: I've been called both at my work and on my personal cell phone from a representative from Sagepoint, a subsidiary of AIG trying to sell me insurance. I have never contact AIG or Sagepoint to inquire about this, and a [redacted] search of the number brings up pages or results about harassing and continuous phone calls from Sagepoint. Furthermore, I am on the Do Not Call list, and would like to be removed from their databases.Desired Settlement: I would like Sagepoint and AIG to stop contacting me.

Business

Response:

Please accept this as the Firm’s response to the complaint made by [redacted], due to the receipt of telephone calls to his work and cellphone from a representative from Sagepoint, identified as “[redacted]”, attempting to solicit insurance sales. Sagepoint Financial has policies reasonably designed to comply with the Telephone Consumer Protection Act of 1991 and other applicable regulations, which all Sagepoint representatives are required to adhere to. A key part of the policy is the maintenance of the Firm’s Do-Not-Call list (“DNC”). Phone solicitations are prohibited from being made to phone numbers included in the Federal, State or Firm’s DNC lists. The Firm utilizes a vendor system through which a telephone number must be checked to ensure that it is not included in any of the above DNC lists. Additionally the policy allows for clients to be added to the Firm’s DNC List upon request, and the representative receiving the request is required to add the client’s telephone number to the DNC list immediately. We can confirm that both telephone numbers [redacted] listed in this complaint are currently included in the Federal DNC list and as such phone solicitations are prohibited from being made by any Sagepoint representative. Furthermore Sagepoint would be willing add any other telephone number of [redacted] to the DNC list, at his request. Sagepoint would appreciate if [redacted] could provide the telephone number from which he received solicitation calls, as well as any other information which might identify the caller. This would enable Sagepoint to ensure that no further calls are made to [redacted], and to follow-up appropriately with the individual responsible for initiating the calls. Sagepoint apologizes for any inconvenience [redacted] may have experienced. Sincerely, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I was asked to provide the phone number from which I was called, unfortunately, we do not have called ID on our phones at work and the number came up as blocked on my cell, but I appreciate their offer to further investigate the issue and correct any problems.

Sincerely,

Review: I spoke to this company regarding not wanting there insurance and I was told any money they have taken would be refunded which has not. On June **,2013 a premium of **.** was taken out of bank account causing me an over draft fee of 20.00 I spoke to a customer service on Monday June **,2013 the gentleman told me no money would come out of my account which it did. And since then another draft of 20.00 came out on July *,2013. I have spoken to consumer affairs lady named [redacted] they have done nothing to resolve this matter they continue to rip my bank account.Desired Settlement: I given this company time to give me my money back and they have not done so at this time

Business

Response:

Dear [redacted]:

Please accept this letter from National Union Fire Insurance Company of Pittsburgh, Pa. ("NUFIC") as confirmation that the Consumer Complaints Division received your letter of complaint dated 7/*/13 and submitted on behalf of [redacted]. Your letter was received on 7/*/13

and assigned to [redacted] for handling.

Please be advised that we will undertake an investigation and formulate a written response to the allegations raised within

the complaint. In the interim, if you should have any questions or concerns, please do not hesitate to contact [redacted]

at [redacted]. [redacted].

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

You took money out of my account that did not belong to u causing a overdraft fee and then with drawing a second time after I called myself

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We are responding to a letter of complaint dated July **, 2013 that was submitted on your behalf by the Revdex.com Serving Metropolitan New York (the "Department") Further review indicates that we do not have a record of [redacted] policy on file. Additionally, our TPA's are unable to locate a policy for [redacted]. Accordingly, We are closing our file for this complaint. We believe her complaint may be directed towards another insurance company as we do not have a record of her having a policy.

Please do not hesitate to contact

Review: They refuse to give me my money back $250.00 dollars that they sent to the wrong place.Desired Settlement: I want my money from them

Business

Response:

2/**/16 - Additional Information Letter

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], the number on the recipe is [redacted] for [redacted].

I had a Auto Insurance with AIG. Unfortunately, I met with an accident and my car was totaled. The process with AIG was quick and smooth. They even gave the rental car till I received my payment. I am 100% satisfied.