American International Group, Inc. (AIG)

I HAVE BEEN WITH AIG FOR SOME TIME. MONIES WERE BEING TAKEN OUT OF MY CHECKING ACCOUNT RELIGIOUSLY FOR ALL THE YEARS I'VE BEEN WITH THEM. OVER THE LAST SIX MONTHS THINGS HAD BEEN DIFFICULT MONETARILY FOR ME. I HAD ASKED THAT WHAT THEY WERE TAKING OUT OF MY SOCIAL SECURITY CHECK BE TAKEN OUT OF MY CHECK AROUND THE 5TH OF THE MONTH. THEY FOUND THAT DIFFICULT TO DO BUT SOMEHOW THEY MANAGED TO TAKE THE MONEY OUT ON THE 5TH OF THE MONEY (THIS WAS IN JANUARY 2016). WHEN I WENT TO CHECK MY BANK ACCOUNT, $203.00 HAD BEEN TAKEN OUT OF THE ACCOUNT PLUS THE MONTHLY PAYMENT OF $67.00. I HAD BEEN CALLING AND CALLING THE OFFICE WITH NO RESPONSE. FINALLY GOT A HOLD OF ONE OF THE AGENTS. HE INFORMED ME THAT THE MAIN OFFICE HAD COME IN AND CLOSED THEM DOWN. I AM COMPLAINING BECAUSE I WANT AND NEED MY MONEY BACK. WHATEVER THEY SAID THEY WERE GOING TO DO IS NOT WHAT ENDED UP HAPPENING. I AM VERY ANGRY WITH AIG FOR THEIR MISREPRESENTATION OF HOW THEY WERE GOING TO HANDLE MY DILEMMA WITH SWITCHING DATE OF THEM TAKING MONEY OUT OF MY ACCOUNT.

Review: I agreed to a full anf final settlement and Barbara Payne verify also to me agreeing to a full and final settlement in a August *, 2012 . INFORMATION WAS Transferred to selective settlement and from selective settlements to liberty mutual that pays a annual annuity of 1,307.30. Have documents to prove that I [redacted] agreed to a full and final settlement.carrier insurance of state of Pennsylvania [redacted] file under Louisiana insurance no:[redacted] file no:[redacted] documents dated August *,2013Desired Settlement: Of all time and effort put into resolving this matter beginning in 4/**/12 and didn't agree on annuity payments of 1,314.31 every year for 36 years. All future payment as a lump sum refund 1,314.31 ×34 payments remaining equals that what im asking in return

Business

Response:

1/*/16 - Acknowledgement Letter

Review: This company took money from our equity line for 3 years.They called and talked to my husband which he didn't remember about 4 years ago about getting some accidental insurance. We never signed any agreement for the policy. We have never received a statement for the policy for all these years. The only reason I realized that they were taking the money out was because I was paying my equity line off. That is when I had a [redacted] and realized that I had been paying their company for 3 years and not aware of it. Our saving and checking account is not with a [redacted]. we opened an equity with them. What was happening because you just had to keep a small amount of money in checking to have equity, the insurance company would draft money from the checking and there would be no money so if would take then draft money from our equity line. The money amount for the draft was 24.90, but [redacted] would transfer from our equity line because there was a low amount of money in checking. [redacted] had a minimum advance of $100.00 that would be added to our equity line.if they transferred 100.00 almost every 3 years.The policy that cost us a lot of money.All our money is deposited into [redacted].Why we want them to take out for a policy when we don't put money in that account. It has cost us between $2000.00 and $3000.00 for a policy that should of been around $900.00, We were not aware of.Desired Settlement: Full refund of what was drafted for insurance policy and cost of payment advance for 3 years

Business

Response:

Dear [redacted]:

On behalf of National Union Fire Insurance Company of Pittsburgh, Pa. ("NUFIC"), I am requesting an extension in time, until December *, 2013, to respond to the follow-up complaint submitted on behalf of [redacted]. We are currently reviewing [redacted]' concerns and expect to provide the Revdex.com with a complete response by said date.

In the interim, if you should have any questions or concerns, please do not hesitate to contact the undersigned.

Sincerely

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I am waiting for their response.

This company's ( AIG Insurance company) employees are extremely disrespectful. A bill collector called my grandmothers phone asking for my aunt whom was not available and it wasn't my aunts phone for them to be calling. The employees name was Jessica. My mother answered and told the woman that if they wanted to speak to my aunt to call at a later date. Jessica then said to my mother "that doesn't even make sense" then they got into an argument. Jessica an employee of this company start saying "your broke" and "pay your bill" she started saying "your mama" whom might I add was also listening to this call in her hospital bed and etc. I don't care what the client is saying if you feel that the customer or whomever you are speaking to is being difficult you simply hang up the phone or hand it off to someone else. Instead Jessica chose to argue. This company can be sued for calling and harassing. The number to this company is ###-###-####. My mother called back trying to speak to someone else by the name of Saundra and she was also of no help. I hope these calls were recorded. When I googled it showed this company is located in Shawnee mission Kansas. This took place on December [redacted] 2015. I hope no one else has to deal with this unprofessional "business".

Review: I never agreed to a life insurance policy with this company and this is a scam. Have been seeing a deduction of $25.99 on my statement with US Bank from this company but have never received any materials in the mail from this company and DID NOT authorize any transaction. I personally have my own life insurance policy for me and my family so I would never have agreed to this. I bank with US Bank and after searching I see that other US Bank customers have this same company deducting from their accounts as well. It says that this is a phone authorized purchase, but I would NEVER do that EVER EVER EVER. how dumb do you have to be for this to happen?Desired Settlement: I want a full refund of the amount that this company has been deducting out of my account.

Business

Response:

Dear [redacted]:

National Union Fire Insurance Company of Pittsburgh, Pa. ("NUFIC") has completed a review of the referenced complaint filed with the Revdex.com by [redacted], regarding coverage under a Group Accident Insurance Program (Program") underwritten by NUFIC and offered to customers of U.S. Bancorp ("Bancorp"). [redacted] contends that he did not authorize his enrollment in the Program. LOTSolutions, Inc. ("LOTS") is NUFIC's third party administrator for the Program.

Based upon our review, we have determined the following:

Our records indicate that on June *, 2012, [redacted] was enrolled in coverage under the Program via telephone solicitation. Although no written application was signed, NUFIC recorded the enrollment portion of the sale in accordance with Electronic fund Transfers (Regulation .E) 12 C.F.R §205.1, et seq. According to the transcript, [redacted] agreed to enroll in Program [redacted] for premium in the amount of

$25.97 to be automatically deducted from his U.S. Bancorp checking account unless he cancelled the enrollment prior to the Program's coverage effective date, or within the Program's Right to Examine period.

Written confirmation of [redacted]'s enrollment was mailed to the address of record at [redacted] and included the enclosed Group Accident Insurance Certificate outlining the terms, conditions, and limitations of the Program.

NUFlC has cancelled coverage under the Program at [redacted]'s request. A full premium refund in the amount of $337.61 for Program [redacted] was credited back to his checking account on August *, 2013. The refund represents the total amount of premium that was collected. His coverage will be treated as never effective and he has been added to the NUFIC Do Not Solicit List.

We apologize for any inconvenience this may have caused [redacted]. Should you have any questions regarding the above, please contact the undersigned and reference our file number [redacted].

Sincerely,

[redacted]

Review: I discovered on June [redacted] 2013 that I was being charged $29.95 on my monthly mortgage payment for "optional product." After a couple of phone calls I found out that I was signed up a for National Union Fire Insurance product. I had no idea about it and I'm 100% sure I did NOT sign up for it. I called the National Union Fire Insurance. The agent claimed that they have a record of a "phone authorization" to start this insurance policy. He stated the call was placed on March [redacted] 2009 on my home phone number. This is IMPOSSIBLE as I was at the hospital on that day attending the birth of my son. I have documentation to proof this. This scam is involving Countrywide who apparently passed on my bank information to NUFC authorizing the deductions through my mortgage payments. I never wanted this insurance product and was unaware that I was being charged for it. I never authorized the automatic deductions! I requested a full refund of all the unauthorized payments. I only got a refund for the last months payment. The supervisor told me that they will get back to me with the "proof of enrollment". I have not heard from them ever since. There is NO PROOF of enrollment. This has happened to other people too. You can find information about this scam online http[redacted]Desired Settlement: refund check for all unauthorized payments made since 2009

Business

Response:

Dear [redacted]:

Please accept this letter from National Union Fire Insurance Company of Pittsburgh, Pa. ("NUFIC") as confirmation that the Consumer Complaints Division received your letter of complaint dated 7/*/13 and submitted on behalf of [redacted]. Your letter was received on 7/*/13 and assigned to [redacted] for handling.

Please be advised that we will undertake an investigation and formulate a written response to the allegations raised within the complaint. In the interim, if you should have any questions or concerns, please do not hesitate to contact [redacted] at [redacted] or ###-###-####.

Sincerely,

Business

Response:

Dear [redacted]:

National Union Fire Insurance Company of Pittsburgh, Pa. ("NUFTC") has completed a review of the above-captioned complaint which was filed by **. [redacted] with the New York Revdex.com regarding a Blanket Accident Insurance Plan ("Plan") underwritten by NUFIC and offered to Bank of America mortgage account holders.

In the complaint, [redacted] contends that he was enrolled in the Plan without consent. Our records reflect that [redacted] enrolled in the Plan, effective 4/**/09, via telephone solicitation on 3/**/09. Although no written application was signed, NUFIC recorded the enrollment portion of the sale in accordance with Electronic Fund Transfers (Regulation E), 12 C.F.R. §205.J, et seq. During this call, [redacted] gave his express authorization to enroll in the Plan and for a monthly premium of $29.95 to be automatically collected with his Bank of America mortgage payment unless he cancelled the enrollment prior to the effective date or within the Plan's Right to Examine period. No cancellation request was received during this time period.

Written confirmation of [redacted]'s enrollment was mailed shortly after the sale to his address of record: [redacted]. The written confirmation reiterated the premium payments and cancellation procedures. and included the enclosed Description of Coverage outlining the terms, conditions and limitations of the Plan.

On 6/*/13, [redacted]'s wife called customer service to cancel this Plan retroactive to the effective date of coverage and to state that her husband did not consent to enroll in the Plan. A one-month refund in the amount of $29.95 was subsequently issued to [redacted], under check no. [redacted], on 6/*/13.

In light of this complaint.. a refund in the amount of $389.35 was issued t0 [redacted], under check no. [redacted], on 7/**/13. These refunds represent the total amount of premium collected from [redacted].

[redacted]'s coverage under the Plan will be treated as never effective and he has been added to the NUFIC Do Not Solicit List.

Should you have any questions or require additional information, please contact me directly and reference our file number [redacted].

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

This is in regards to AIG Accidental Insurance Policy. Do not use, they will delay and do anything they can to weasel out of payment of a claim. Were going on 5 months fighting with them, for a meager claim, with no end in sight. Use anyone else.

Review: I have use American Home Assurance, Co. for Social Worker Professional Liability Policy for over 15 years. Usually when I pay the yearly fee they send verification of my policy. This year I paid the fee and did not receive a copy of my policy. I need this verification for my employment. I have been trying for over 2 weeks to get ahold of someone with this company who can send me a copy. I have called over 25 numbers given to me with no success. My policy No: [redacted] Account NO: [redacted]Desired Settlement: I just want verification of my policy for March 2013 - March 2014

Business

Response:

Dear [redacted]:

Please accept this letter from Lexington Insurance Company ("LEX") as confirmation that the Consumer Complaints Division received your letter of complaint dated 9/**/13 and submitted on behalf of [redacted]. Your letter was received on 9/**/13 and assigned to [redacted] for handling.

Please be advised that we will undertake an investigation and formulate a written response to the allegations raised within the complaint. In the interim, if you should have any questions or concerns, please do not hesitate to contact [redacted] at [redacted] or ###-###-####.

Sincerely,

Business

Response:

Dear [redacted]:

I am writing on behalf of American Home Assurance Company ("American Home") concerning the referenced matter.

American Home provides professional liability insurance coverage to [redacted] under Social Worker Professional Liability Policy No. [redacted] (the "Policy"). The Policy was issued under an insurance program that is administered for American Home by American Professional Agency, Inc. ("American Professional Agency"). American Professional Agency has informed American Home that a copy of the Policy's Declarations page was mailed to [redacted] in February 2013. A photocopy of that Declarations page is enclosed. American Professional Agency will forward a certificate of insurance to [redacted] to verify that insurance is in effect.

American Home trusts that this satisfactorily resolves this matter.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: National Union Fire (NUF) insurance [redacted] is making unauthorized withdrawals from my Wells Fargo bank account. I never registered to receive any insurance and have come across other similar complaints in researching the web. This is apparently a within-bank website scam that has plagued plenty of people undetected. The latest unauthorized withdrawal was for $24.90 on 10/**/13.Desired Settlement: I would like to discontinue any ties with NUF insurance and cease any unauthorized withdrawal. I would also like my money refunded to my account.

Business

Response:

Dear [redacted]:

Please accept this letter from National Union Fire Insurance Company of Pittsburgh, Pa. ("NUFIC") as confirmation. that the Consumer Complaints

Division received your letter of complaint dated 11/*/13 and submitted on behalf of [redacted]. Your letter was received on 11/*/ 13 and assigned to [redacted] for handling.

Please be advised that we will undertake an investigation and formulate a written response to the allegations raised within the complaint. In the interim, if you should have any questions or concerns, please do not hesitate to contact [redacted] or. ###-###-####.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and am awaiting resolution. The complaint has been passed on to the business in question, NUF insurance, and someone at AIG is now taking the reins. I will await further action on my complaint.

Business

Response:

We are responding to a letter of complaint dated 11/*/13 that was submitted by [redacted]. Please note that insufficient information was received to initiate our investigation and respond to the allegations raised in her letter of complaint. Please note that we do not have a record of a policy being issued to [redacted], nor do any of our third party administrators. We also were unable to find a policy issued to her address at: [redacted]. If she could provide us with a policy number, or if she has moved or changed her name, we may conduct further review.

To expedite this process, you can fax or email the information to the attention of the undersigned.

Please do not hesitate to contact the undersigned in you have any questions.

Sincerely,

Review: I am in need of a 1099 for 2014 tax purposes (short term disability). I have left several voice messages that promises a call back in 24 business hours; faxed a request to them; and emailed a request to no avail. I have had to extend my tax deadline due to the inefficiency of the customer service at AIG! I have not received any communication to date and began the process in march, 2014.Desired Settlement: DesiredSettlementID: Other (requires explanation)

I just want AIG to know that we are all important clients and deserve to be communicated with in a timely fashion. I need to have a copy of the 2014 1099 ASAP.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I was an AIG Private Client Group policy holder at my home of 15 years for a 5 year period. I happily cancelled my AIG policy in 2009.

I soon began receiving unwanted, unsolicited mail from AIG addressed to me at my home attempting to sell me the exact insurance product I had already cancelled. I immediately issued a formal ceae and desist to this company and AIG acknowledged this cease and desist and complied with it for the past four years.

The above two paragraphs are background information for my formal complaint today to the Revdex.com of NY.

On Thursday August **, 2015 I began receiving new unwanted, unsolicited mail at my home address with my last name but the first name "[redacted]". This is the name of a relative with absolutely no association with me socially, legally, financially, and he has never had any association with any home or business of mine.

I immediately phoned the following AIG phone number for their "distinguished homeowner" brochure: ###-###-####.

I requested contact with the marketing department of AIG after explaining to customer service my upset at receiving mail so painfully improperly addressed. I had two very simple requests which should have been handled with a minimum of five minutes of conversation. The marketing department was "not available" at 3:45 pm and the customer service representative promised me that I would receive a call from them the following day at my desired time of 10 AM.

I altered my morning schedule for this call which AIG failed to make. It is now 11 AM and I am forced to file a formal CEASE AND DESIST once again with this vicious and incompetent business in order to end their pointless harassment.

As stated above I called AIG with two simple requests. The first was a complete cease and desist ALL AIG MAIL to my home with any name they might possible attach to it.

The second request was stated quite specifically to their customer service representative. I requested that AIG's marketing department provide me with the company name which sold/supplied them with the above INCORRECT HOMEOWNER information so that I could contact that company for permanent correction of their flawed, incorrect information. If AIG created their own mailing list then they could simply state this to me.

Because AIG refused the promised call back I am now forced to deal with them in writing dramatically increasing the tome spent dealing with AIG'S MISTAKE.Desired Settlement: 1. Formal written acknowledgement and agreement of my cease and desist demand for my home address without exceptions.

2. Correction of their own marketing list with full permanent removal of my address .

3. If a secondary company sold/supplied AIG the incorrect information above then I formally request AIG provide the name and address of that business so that I may contact that company and protect myself from the cascade effect of

that business selling their incorrect information.

Business

Response:

8/**/15 - Acknowledgement LetterAugust **, 2015[redacted]

[redacted]Re: Case ID – [redacted]Complainant – [redacted]Dear Sir/Madam: Your letter dated August **, 2015 regarding a complaint filed by [redacted] has been referred to this office for handling.In response to [redacted] concerns, we obtained “[redacted]” name from a third party company. Given that, we have removed her name along with “[redacted]” name and her home address from our marketing and mailing lists. Our corporate Privacy Policy states that “We will provide you with regular opportunities to tell us your marketing preferences, including in our communications to you. You can also contact us by e-mail at [redacted] or by writing to: American International Group ATTN; E-Commerce Legal [redacted]to tell us your marketing preferences and to opt out. Please note that if you opt out as described above, we will not be able to remove your Personal Information from the databases of third parties with whom we have already shared your Personal Information (i.e., to those to whom we have already provided your Personal Information as of the date on which we respond to your opt-out request). Please also note that if you do opt out of receiving marketing communications from us, we may still send you other important administrative communications from which you cannot opt out”. Please note that the above necessary steps to opt out have already been taken. We make every concerted effort to comply with our consumers’ marketing preferences regarding advertisements and promotions. We apologize for any inconvenience this may have caused [redacted]. If we can be of further assistance, please do not hesitate to contact our office. Sincerely, Mikki G[redacted]Senior Compliance Analyst

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]AIG has refused to supply me with the name of the third party mailing list provider which was specified in my original request.Please note that two simple requests were provided to AIG.(1) Cease and desist all AIG mail to my home.AIG acknowledged their failure at complying with this original request which they received five years ago.(2) Provide me with the name of the incompetent company which sold to AIG, and profited from that sale by supplying INCORRECT FALSE INFORMATION.Please submit my response to AIG and my DEMAND for AIG to supply me with the name of this mailing list provider.If this name is not provided then AIG has proven that they are complicit in the further "sale" of my home address with a knowingly incorrect owner name associated with it.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

September *, 2015 Mediator [redacted]

[redacted] Re: Case ID – [redacted] Complainant – [redacted] Dear Sir/Madam: This is in response to your subsequent letter dated August **, 2015 regarding the above referenced matter. While [redacted] contends that she sent us a formal cease and desist letter about four or five years ago, unfortunately, we do not have any record of such letter. However, we have acknowledged [redacted]’ request to discontinue receiving any marketing materials or communications from AIG going forward. Additionally, pursuant to [redacted]’ request for the name of the third party company who provided us with the incorrect homeowners information, it was from the [redacted] Consumer Database. Again, we apologize for any inconvenience this may have caused [redacted]. If we can be of further assistance, please do not hesitate to contact our office. Sincerely, Mikki G[redacted] Senior Compliance Analyst

Review: Wells Fargo had a charge on my credit cart with the name Wells Fargo on it that I thought was the monthly fee for holding the credit card of $24.90 / mo. When I recently paid off and attempted to cancel my credit card, I was told this monthly charge was actually an insurance plan from "Wells Fargo National Union Fire Insurance Company" which was never authorized, needed or even used. There were no monthly statements and no indication of the insurance services that I ever received. I have had full home owners insurance through All State and full health coverage through my employer, so there is no reason I would have ever authorized this charge for an insurance services that seems to be a scam.Desired Settlement: Refund of charges for the last 3 years that appeared to be a charge for the credit card, but were in fact an insurance service I never signed up for or needed.

Business

Response:

Dear [redacted]:

Please accept this letter as confirmation that the Consumer Complaints Division received your letter of complaint dated July **, 2013 and submitted on behalf of [redacted]. Your letter was received on July **, 2013 and assigned to [redacted] for handling.

Please be advised that we will undertake an investigation and formulate a written response to the allegations raised within the complaint. In the interim, if you should have any questions or concerns, please do not hesitate to contact [redacted] at [redacted] or ###-###-####.

Sincerely,

[redacted]

Business

Response:

Dear [redacted],

National Union Fire Insurance Company of Pittsburgh, Pa. ("NUFIC") has completed a review of the referenced complaint filed with the- Revdex.com by [redacted], regarding coverage under a Group Accident Insurance Program ("Program") underwritten by NUFIC and offered to customers of Wells Fargo Bank ("Wells Fargo"). [redacted] contends that she did not authorize her enrollment in the Program. LOTSolutions, Inc. ("LOTS") is NUFIC's third party administrator for the Program.

Based upon our review, we have determined the following:

Our records indicate that on 04/**/2010, [redacted] was enrolled in coverage under the Program via telephone solicitation. Although no written application was signed, NUFIC recorded the enrollment portion of the sale in accordance with Electronic Fund Transfers (Regulation E) 12 C.F.R §205.1, et seq. According to the transcript, [redacted] agreed to enroll in Program [redacted] for premium in the amount of $24.90, billed monthly to her Wells Fargo credit card unless she cancelled the enrollment prior to the Program's coverage effective date, or within the Program's Right to Examine period.

Written confirmation of [redacted]'s enrollment was mailed to the address of record at [redacted] and included the enclosed Description of Coverage and Group Accident Insurance Certificate outlining the terms, conditions, and limitations of the Program.

NUFIC has cancelled coverage under the Program at [redacted]'s request. A full premium refund in the amount of $921.30 for Program [redacted] was credited back to her Wells Fargo account on August *, 2013. The refund represents the total amount of premium that was collected. Her coverage will be treated as never effective and she has been added to the NUFIC Do Not Solicit List.

We apologize for any inconvenience this may have caused [redacted]. Should you have any questions regarding the above, please contact the undersigned and reference our file number [redacted].

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Thank you so much for allowing me to resolve this matter when all other avenues had failed.

Sincerely,

Review: Tried to call during business hours, which is listed as Monday-Friday 7AM-7PM CT. Called at 1:30PM PST on 7/**/2013 which is a Wednesday and did not get a response. A call at 1:30 my time would have been 3:30PM central time. Please keep your office staffed during regular hours. I have had this disability insurance for several years without knowing I was being charged, or what exactly it was. When I went into the branch bank to ask about it, I was answered with a "We don't know about this service." When I called Bank of America telephone service I received the answer "You need to call the company listed in order to cancel their service." Well, now I'm trying to cancel the service, during the service hours listed, but am unable to complete my cancellation. It was enough work finding them, please let me stop this unnecessary $30 a month.Desired Settlement: I want to cancel my service with them. I am not asking for a refund, even though I think it should be given. I never signed up nor agreed to being charged for an insurance program that I do not need.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. They actually have people in their office today at 9AM pacific time.

Sincerely,

Review: On July [redacted] 2013 I was in an accident and the company the driver worked for had AIG insurance. It took almost a month to get a repair check to take to the bodyshop. Finally after numerous calls and emails I got the adjuster to talk to me long enough to send the check out. Now almost a month later I can't get in contact with the adjuster to get a rental car or an actual copy of the estimate. I've called the adjuster and left numerous voicemails, I've left emails, contacted managers and called the main AIG number several times. Still I have yet to receive a call back or response and the operators at the main AIG number always tell me everyone is busy leave a voice mail. Over the last 2 months I've only spoken to the adjuster 3 times and usually it takes a week before she calls me back after numerous emails. Today I had to cancel my scheduled car repair with the bodyshop because after a week of calling the adjuster still didn't get back with me and settle the rental car and estimate issues.Desired Settlement: After 2 months of wasting my time ,money, etc. I'd like my car to finally be repaired.

Business

Response:

Dear [redacted]:

Please accept this letter from National Union Fire Insurance Company of Pittsburgh, Pa. ("NUFIC") as confirmation that the Consumer Complaints Division received your letter of complaint dated 9/*/13 and submitted on behalf of [redacted]. Your letter was received on 9/*/13 and assigned to [redacted] for handling.

Please be advised that we will undertake an investigation and formulate a written response to the allegations raised within the complaint. In the interim, .if you should have any questions or concerns, please do not hesitate to contact [redacted] at [redacted] or ###-###-####.

Sincerely

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have still yet to speak to anyone about this or receive anything in the mail regarding my issue.

Sincerely,

Business

Response:

Dear Examiner:

National Union Fire Insurance Company of Pittsburgh, Pa. has completed a review of the referenced complaint filed by [redacted] with the Revdex.com of New York. AIG Claims, Inc. ("AIG") is the claims administrator handling this claim.

A review of the matter indicates that [redacted] agreed to settle the claim and signed a Release form for all claims on September **, 2013. This was in consideration of $1,257.00, which included $757.00 for medical bills and $500 for his bodily injury claim. Further, payment for property damage to his vehicle was issued on August **, 2013 in the amount of $6,781.55. An, additional $89.67 was paid to the repair shop on or around October **, 2013. Please also note that [redacted] was provided with a rental car while his car was being repaired. We apologize for any delay in responding to [redacted]' request and believe that his claim. has been resolved appropriately.

Should you require anything further, please do not hesitate to contact the under signed.