American Legacy Firearms Inc.

To whom it may concern,The limited edition firearm that Mr*** *** had purchased was placed in production at the same time that he ordered Unfortunately at the time the specific model of firearm was not in inventory which caused a very long delay A rifle was assigned at the end of
July to the order and went into production immediately The rifle was delivered on September 6th, to the requested gun shop of the customer’s choice Due to the mismanagement of the inventory levels in 2016, American Legacy Firearms has replaced upper management roles and is focusing on shortening delivery times by increasing inventory To increase inventory levels in the future, we have started purchasing with additional distributors This will allow for faster access to the product needed to keep up with sales We are committed to keeping the inventory up and have replaced the employee responsible for purchasing.Kind regards,Jean V** ***General ManagerAmerican Legacy Firearms

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*** *** *** *** * *** *** *** *** *** *** ***I'm sorryI thought I had contacted you regarding thisI did receive a full refund check for the item that was not deliveredIt was one year and nine months after I paid for itI will never do business with this company again, nor would I recommend any body else to do business with themThank you for your help, *** ***Sent from my ***

Complaint: ***
I am rejecting this response because: As of on SeptI have not rec'd any phone calls, emails, text messages or any correspondence from Legacy FirearmsI have no tracking infoI am not sure whom they contacted but it was not me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me
Regards,
*** ***

To whom it may concern,The limited edition firearm that Mr*** *** purchased was placed in production at the same time that he ordered At that time the specific model of firearm was not in inventory which caused a delay At the end of August, American Legacy Firearms replaced the
employee in charge of purchasing the inventory Soon after, the specific model of firearm was purchased and arrived in the beginning of October and immediately assigned to the order The rifle was delivered on November 1st, to the requested gun shop of the customer’s choice Due to the mismanagement of inventory in 2016, American Legacy Firearms is focusing on shortening delivery times by increasing inventory/purchasing To increase inventory levels we have started purchasing with additional distributors This will allow for faster access to the product needed to keep up with inventory levels Changes have been made in management as well to make sure that these delays do not occur in the future and oversee that we do not fall behind again.Kind regards,Jean V** ***General ManagerAmerican Legacy Firearms

June 7, 2017To whom it may concern,The limited edition firearms that Mr*** *** had purchased were placed in production at the same time he placed his orders At the time of purchase, he was informed of a February deliveryBetween the months of August through October he was shipped his French fitted gun cases, certificates and anniversary coins as a gesture of good faithUnfortunately, at the time of his order the specific model of firearms were not in inventory from the distributor, which caused a longer delay than expected.Due to the mismanagement of the inventory levels in 2016, American Legacy Firearms has replaced upper management roles and is focusing on shortening delivery times by increasing inventory To increase inventory levels in the future, we have started purchasing with additional distributors This has allowed for faster access to the product needed to keep up with sales We are committed to keeping the inventory up and have replaced the employee responsible for purchasing As per Mr***’s request, he did cancel his order on both shotgunsThe restocking fees were waived and the customer retained possession of the French fitted cases and coins Also a full refund was submitted for $through certified mail and the check cleared our bank account on June 7, 2017.Kind regards,Jean v** ***General ManagerAmerican Legacy Firearms

To Whom It May Concern:In regards to Mr***'s order that was placed on January 25, Our company has a 6-month production time frame, so I would like to apologize for the delay in receiving your gun within that timeWe have had an overabundance of orders this year that have come
though and it has put our production company behindI have looked over all of our documentation and this is the first time I have been informed that Mr*** would like to cancel and receive a refundI have submitted a request to cancel the order and have also requested a refund to be submitted to the him at this timeOur policy clearly states that a 30% restocking fee is applied to any gun produced, personalized, shipped, registered, and/or receivedThis fee is based on the total orderPurchases made with a credit card are refunded directly to the original credit cardDue to our production being behind and causing his gun not to be done in time; American Legacy Firearms will be waiving the 30% fee and submitting a full refund to Mr***He should be receiving his full refund within the next business daysAgain, we do apologize for the delay in delivery.Kind regards,Aimee C***

September 7, 2017American Legacy Firearms shipping department was unable to reach the customer yesterday by phone and did not have an option for leaving a messageAs of noon today, they spoke with the customer and gave her the tracking number and said she was very happy and thanked us for everythingShe requested her Certificate and was told it would be mailed to her immediatelyThank you for your patience.Sincerely,Aimee C***American Legacy Firearms

Complaint: ***
I am rejecting this response because: after reviewing the response, allowing the two week period ALF said would resolve my late arrivals (N0v - Dec 17), I have not received any contacts (none) regarding my three items purchased and paid in full in Feb 2017. ALF however uses my e-mail address to send promotions for many (5-8) new firearms they would like me to review and possibly buy. I just can not grasp a company that follows this sort of customer interface. I have done many thousands of dollars in purchases in the past 2-years, and ALF was always very good at meeting the dates items were to be shipped to my firearms dealer in *** *** **. GO FIGURE ?!#
Regards,
*** ***

February 7, The limited edition firearm that *** *** had purchased was placed in production at the same time she placed her order. At the time of purchase, she was informed of a to month deliveryUnfortunately, at the time of her order the specific model of firearms were not
in inventory from the distributor, which caused a longer delay than expectedThere was a miscommunication with her wanting to cancel her order with usWe would like to sincerely apologize for that, as well as for the delay in production. We have cancelled her order and a refund check has been mailed to herKind Regards, Aimee C*** American Legacy Firearms

To Whom It May Concern:Jean our General Manager spoke with the *** *** on January 3, His order has been cancelled and a full refund has been submittedHis check is in the mail and he should be receiving it within a few days, for the full refund of $Thank you for your
patience.Kind regards,Aimee C***

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me
Regards,
*** ***

September 6, To whom it may concern, *** *** purchased a limited edition firearm from our company in July and paid in fullDue to the mismanagement of the inventory levels in 2016, American Legacy Firearms has replaced upper management roles and is focusing on shortening delivery
times by increasing inventory. To increase inventory levels in the future, we have started purchasing with three additional distributors. This has allowed for faster access to the product needed to keep up with sales. We are committed to keeping the inventory up and have replaced the employee responsible for purchasing. After speaking with our production company late August, the Shotgun is in the final stages and will be ready to ship within the week. We have contacted *** *** and informed her that the gun was shipped September 6, We have given her the tracking information needed and she should be receiving the firearm within hoursWe apologize for the delay and appreciate your patience with our company Sincerely, Aimee C*** American Legacy Firearms

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*** ** * *** * *** ***June 27, 2017 To Whom it May Concern; The limited edition firearm that Mr***
*** *** had purchased were placed in production when he placed his orderUnfortunately, at the time of his order the specific model of firearm was not in inventory from the distributor, which caused a longer delay than expected.Due to the mismanagement of the inventory levels in 2016, American Legacy Firearms has replaced upper management roles and is focusing on shortening delivery times by increasing inventory To increase inventory levels in the future, we have started purchasing with additional distributors This has allowed for faster access to the product needed to keep up with sales We are committed to keeping the inventory up and have replaced the employee responsible for purchasing. As per Mr*** *** ***’s request, he did cancel his orderA full refund was submitted for $through certified mail and the check cleared our bank account on June 27, 2017. Sincerely, Aimee C***Smithfield DrSte 201Fort Collins, CO 80524***
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To Whom It May Concern: We spoke to Mr*** on January 3, and informed him that his gun will be done and ready to ship on January 8, He said he did not want to cancel his order and would like to have his gun. We emailed him a list of dealers in his area that we can deliver/ship
his gun to for Mr*** to pick upHe said he would review the list and be in touch as to which dealer would work the best for himFor Mr***’s patience we also gave him a Gun cleaning kit for free, which was mailed out last Friday the 5thOn January 5, and January 8, we reached out to him via email and phone and have yet to receive a response as to which dealer he would like his gun shipped toThe firearm that Mr*** ordered is done and ready to be shipped to the dealer of his choiceAt this time, we are waiting to hear from him for confirmation Kind regards, Aimee Conlon

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me
I am making arrangements where to have the gun shipped. I appreciate your intervening on my behalf. Amazing it was ready, just like that
Regards,
*** ***

[redacted]To Whom It May Concern:I have an update for complaint number [redacted].  American Legacy Firearms finally sent me a refund check in the amount of $4,600.00, which I deposited in...

my bank account (check has not cleared yet).  The check was dated for May 3rd and not mailed until June 2nd, 2017.I appreciate the Revdex.com working with me on this conflict.  Thank you.[redacted]

Mr. [redacted] purchased a limited edition pistol from our company in late September and paid in full. Due to the mismanagement of the inventory and purchasing levels in 2016, American Legacy Firearms has replaced upper management roles and is focusing on shortening delivery times by increasing...

inventory.  To increase inventory levels in the future, we have started purchasing with three additional distributors.  This has allowed for faster access to the product needed to keep up with sales.   We are committed to keeping the inventory up and have replaced the employee responsible for purchasing.  After speaking with our production company, I found out that Mr. [redacted]'s pistol is in the metal running part of production. I called Mr. [redacted] this morning and apologized for the delay in receiving his pistol as well as the lack of communication on our end in letting him know what the status was on his pistol. I informed him that he should have his gun by late August and we would be in touch with shipping and tracking information. We are committed to our delivery but volume and availability have put us a bit behind from our original estimates. We will do our best to have his gun out quicker to him. Sincerely, Aimee C[redacted]

November 30th,2017 To whom it may concern; Mr. [redacted]'s order has taken a long time to complete due to the inability of our company to acquire the needed firearm for this edition. The reason the shipping dates kept getting pushed back was due to no delivery on our back order with our...

distributors. There were 3 revolvers ordered and we have been picking up every revolver we can when they are available. We even have gone as far as to purchase the revolver for full retail price in order to fulfill our orders. Mr. [redacted]'s revolvers have been received and are production as we speak. They are currently in the finishing stages of engraving. Once all 3 revolvers are completed and assembled,they will go through final inspection and a functionality test. We are estimatingthat the firearms will be ready to shipwithin 2 weeks.  Johannes van O[redacted] General Manager American Legacy Firearms [redacted]

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[redacted]      [redacted]----------------------------------------------------------------------...⇄ try this again.  I responded to your first e-mail but it didn't getto you.I had two calls from the folks at American Legacy Firearms (ALF).  firstwas the 28th of Dec 17 (Todd/Sales) and next on the 29th (Candy/Sales)both telling me the guns would be at [redacted]'s Gun Shop on the 29th ofDecember.Called [redacted]'s on the afternoon of the 29th, they were in the shop for meto pick-up.  35-40 miles each way, picked them up, the are AWESOME (AllThree).Sent e-mail to ALF on 01 Jan 2018 and stated they were AWESOME.  Alsolisted small items that were missing.  These included mostly registrationpaper, parts & accessory reorder forms.  A collector keeps all these itemswith the box for future resale value.  Also a "T" handle (plastic Tool)used to install the gun grips was in two of the three boxes, asked for a3rd "T" handle. Called ALF on 02 Jan 2018 and talked to Casidey/Sales, said guns wereAWESOME, and gave him the list as well and asked him to look for thee-mail/items if he could.Today, the 5th of Jan 18, have had two (2) ALF promotional e-mails for newguns, but no response to my call or e-mail.Close the complaint.  Also, Please request "on my behalf" that they sendmissing items if possible, and REMOVE ME FROM ALL ALF E-MAIL LISTINGS FORTHE FUTURE PROMO SALES.  No More Please.Thank you for your time and assistance with this issue.  Respectfully, [redacted]