American Marketing Administrators Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Sounds like automated responseOf course we reported it to company immediately.Of course we filed a policy reportThey have all that informationStill awaiting reponse to their "investigation"
Regards,
*** ***

My experience with this moving company was the worst I have ever experienced Furniture and antiques were damagedSome pieces that can never be replacedPersonal property was missing at the end of the moveAfter filing a police report and claim we received pennies on the dollar from a settlement That doesn't help the broken memories We received an apology

Thank you for your feedback, we emailed you a claim packet on 4/7/and 5/19/to ***@sbcglobal.net I am going to email you the claims packet again right now, you can also contact the claims department at [email protected] or call them
directly at 214-329-Thank you

All My Sons Moving & Storage would like to thank you for the opportunity to reply to our customer's complaintIt remains our goal to respond to all customer inquiries in both a timely and professional mannerOur customer has received $and also been sent an additional settlement offer of
$totaling $We are happy we were able to resolve our customerThe customer can return the settlement letter to our office and we will process for the check to be mailedthank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be
satisfactory to me if there is restitution from the business for my lost or damaged belongings. I will call the number provided but request this complaint not be closed until action has been taken by the business
Regards,
*** ***

All My Sons Moving & Storage would like to thank you for the opportunity to reply to our customer's complaintIt remains our goal to respond to all customer inquiries in both a timely and professional mannerWe have gone above and beyond offering our customer a monetary resolution which is
more than the standard valuation, we would also like to offer our customer repair if he is willing to get estimates from someone he trusts to do the work, we also have a repair man we work with that we would be happy to send to our valued customer

Thank you for your responseIn order to address our customers concerns they will need to complete the claims packet and mail it back to us, we will be happy to assist our valued customer once we have received all information relative to their claim/complaintWe hope the customer will submit all pertinent information so we may better assist them

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
They called me within day of my initial filing with you and was promised a return phone by the beginning of the next day It has now been week and I have not heard back from themAgain they continue to reinforce why I made this claim initially
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have
determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was contacted by phone by *** on November 26th and was told he would call me right back I did not receive a call back so I called over the weekend and Monday I finally reached him He told me they are looking for my wheel in the warehouse and he took the serial number and model number of my hospital bed and is trying to find a replacement wheel I asked what they will do if they cannot find a replacement and he said he doesn't know I will wait for the business to perform this action and, if it does find a replacement wheel I will consider this portion of the complaint resolved If they do not find a replacement wheel since I don't know what they will do I cannot say that the problem is resolved They do not want to address the fact that they didn't finish the job and left half of my belongings sitting in the driveway
Regards,
*** ***

We have spoken with our customer and are working towards a resolution

All My Sons Moving & Storage would like to thank you for the opportunity to reply to our customer's complaintIt remains our goal to respond to all customer inquiries in both a timely and professional mannerIf our customer will please email us at [email protected] we will be
happy to work together to reach a resolution

The customer has not emailed us, I am going to email the customer at ***

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Police have been contacted The Lebanon, IN Police Department took the reportYour company is not known to be responsive to customer complaints, thus the use of the Revdex.comBeside the theft, your company destroyed property without taking proper care
Regards,
*** ***

Thank you for the opportunity to reply to our customers complaint. Our paperwork states the customers responsibility to transport ...."any alcohol/liquor, firearms, or anything else flammable/combustible." Our paperwork also states that we are liable for 60 cents per pound per article for...

any damage/missing claim. All paperwork was acknowledged by our customers signature. In an effort to resolve amicably an offer of $300.00 was made to our customer. At this time we would like to still honor and extend the offer of $300.00.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have been told that many of your customers have recently been misquoted by an employee, and although that is unfortunate, it is not my fault as a customer. As a business it is your responsibility to deal with your employees and to ensure the customer is handled properly. I do not feel as though you have represented a professional business. All I am asking is for your company to replace the materials that were broken under your care, and to be refunded the $200 extra that you billed us for. I understand that it took longer than I was quoted, and I am sorry about that; however, I was told by an employee, that your company hired, that my bill (for all the materials we needed moved) would be $360. Again, all I am asking for is justice, in the sense that you regard your customer service and refund me and fix my broken items.
Regards,
[redacted]

Thank you for the opportunity to respond to our customers feedback. We are working towards a resolution with our customer.

MS. [redacted],
I hope you have received the claims packet via the united states postal service. Please complete and mail back to our claims department and we will follow the process to reach a reasonable resolution.

Thank you for your response. We are currently looking for the wheel either on our property or through a medical manufacturer. We truly apologize we did not meet your expectation regarding your move with us and [redacted] is working diligently towards a resolution with you. Thank you.

We are truly sorry about Ms. [redacted] experience.  I was personally involved with the move and I spoke with the customer that was at the house to get a better understanding of the problem at...

hand.  After speaking with the customer there was a concern for how long the move would take. We take pride in the work that our sales team provides, and we only quote the price per hour and not how long a move will take due to not knowing full details of the customer’s belongings.  It is unfortunate that the movers had to come back to the local office to pick up a few items but the time was removed from the customer’s bill.  I am unaware of who the customer spoke with that hung up on her but I do apologize for those actions.  All My Sons Moving & Storage is currently doing everything to assist Ms. [redacted] with the damage to her items and once again we are deeply sorry about her experience as we strive every day to promote great customer service and to place a smile on every customers face.  We do look for all of our moves to be stress free. We employee experienced moving professionals to provide excellent customer service.