American Medical Response Inc

We had an emergency and used this service for our daughter We paid them through my HSA , they cashed the check and still sent us to collectionsWe have been trying to get the matter cleared up for over months with no resolve THey keep bouncing us back and forth between the collection agency and their corporate officeNo one that I speak with speaks clear english and they just keep transferring our calls aroundThey are claiming they have not received payment, even though I have provided them with a copy of the check and it has been cashedSomeone needs to do something about this company

AMR failed to provide *** with any information to indicate my emergency ambulance transport was in fact an emergencyAMR, when requested by ***, failed to send a copy of the patient care report and caused my appeal to the *** decision to be denied
The transport occurred on 4/13/The first *** denial was received 6/2/ Since that date I have contacted AMR by phone five times between the dates 6/2/through 9/14/for which I have kept a logI sent my written complaint on 8/27/to AMR to the address that appeared on their invoice with a copy to what appeared to be their corporate headquarters in *** ***
To date, all of my efforts have been ignoredIn fact, on 7/28/15, "***," an employee of AMR rudely told me during one of my phone calls that I "could have taken a taxi." I requested a copy of the claim that was submitted by AMR to ***, so that I could refute specifics but this request was never met Apparently, the Patient Care Report, wh

My Issue is about billing and serviceFor the billing, I was billed yet I am covered percent by my insuranceThe worst part is that they even submitted to a collection agencyMy anon issue is serviceTheir job is ambulance/emergency, however, it seem that it defeat their propose on my caseMy healthcare provider called them from to transport my baby from a clinic building to a hospital buildingThe doctor already alerted the hospital about my baby's arrival and set up the bed and RN ready, however, this ambulance company (AMR) told me when me and my baby is already inside the ambulance that the hospital across the street where the physician arranged for the hospital admission is full and needs to be transferred to another hospital which is mile awayMore money for AMR since it is fartherHowever, the hospital which is miles away does not have a PEDIATRIC UNIT that cater to my babyI have to wait a few hours from the emergency department to call another ambulance to

AMR is very difficult to deal with regarding their billing process I believe they do not keep accurate or appropriate records and are not responsive to customer needs in this area

I was transported in an American Medical Response ambulance in October of I Received a bill for my portion of the service payment (the co-payment) in December 2015, and promptly paid itI received two subsequent bills claiming non-payment each of which I returned with a copy of my cancelled check as proof of paymentMy payment proof was ignored and the bill was turned over to collections

I was told that my son would be transported within one hour of being accepted to next facility should have been 7am meanwhile they had to treat him as an adult that's all they were trained to due ambulance finally shows up driver reports he has to go get fuel is gone for almost an hour finally they get on the road somewhere in the Oclock hour now I'm being treated to phone calls daily when I'm usually at work ask them to call back later they never do always someone else calls next day have to go over everything again feels like talking in circles one person said they could escalate the case for a discount of there ridiculous charges but no one follows through or can tell me why it's so much for th ere service other than out of network we charge what ever we want

I am writing this on behalf of my husbands experience I was in a rehab facility in FL and had a 2:appt at Dr Driver arrived at 1:and got me to the Dr office in plenty of time My appt lasted min, but the driver had leftThe Dr office called AMR to come pick me up It took the driver over hrs to come back to pick me up I was in agony waiting since I had physical therapy prior to being picked up and did not have my pain medication I also had to sit in a wheelchair in the middle of the Dr office, unable to stand, go to the bathroom or get out of the way of other people The Dr staff were very surprised that I was still there and not picked up at a reasonable time, especially since they called for service on my behalf When the driver finally showed up, no apology was offered and I arrived back at the rehab center and missed dinner I sent emails to CEO *** *** and EVP *** *** on 6/6/18; 6/21/and 7/2/ All emails were acknowledged, however as of today 7/11/I have not had any response from anyone at this company Their mission statement states in part: "Our promist to you is that we will treat our patients, customers and teams with respectwe are steadfastly patient focused and customer centered." If they care so much, why can't someone respond to a simple email?

My insurance company is requesting a HCFA form to pay AMSI have call AMS every week to send my insurance company this formThey have not sent the form so my insurance company can not release funds to themAMS sent me a collections letter for non-payment

I have been in contact with AMR plus times since March of My week old daughter was in respiratory distress back in January of We had *** insurance at the timeShe was transported from a *** ER to another *** to be admitted to the pediatric floorI have had *** 3-way call AMR timesWith me on the phone, *** has provided AMR with all the information they need to properly billBoth times, the *** rep confirmed to AMR that my daughter had full coverage and the bill would be paidI have personally called AMR multiple times and provided them with all the applicable and correct information to bill ***I have spent hours on the phoneAt one point, I thought maybe *** was not paying the billI mean, how can any company fail to correctly bill an insurance company for almost two years??!! However, *** said that if the claim is being denied as AMR states it is, then AMR should be able to provide me with a claim denial numberAMR cannot provide

On 2/16/18, I received a pre-collection notice that provided days to respond or payThis notice was not based on business days or include any mail time which was received at nearly the end of the periodThe letter also advised me to work with my insurance company which issued the proper amountThe letter did allow for payments to be mailed within days and I attempted to pay my bill in full online for the weekend after the 10th day (which would have been a total of less than days with mail time) and was blocked by the systemI called to pay on the following Monday and the representative would not accept payment as the bill had been transferredThey were unable to provide any information about who should receive payment, but advised that I would be charged daily interest until it was paidI asked for a manager call back and never received oneIt now has been a month since this letter, weeks of interest, and weeks since I called and never received the call backFunny thing is that they have a customer who wishes to pay them in full and, not only are they preventing me from doing so, they are willingly blocking and stonewalling me from doing so as they transferred to another company that has never contacted me or told me how to payI'm guessing it must be in the collection company's interest to not contact me and AMR is complicit by not sharing their info with meFurthermore, they failed to return a call as I was advised that a manager was "not available at the moment" and would call within business days (which is longer than a moment) and still never called

AMR has the absolute worst billing practices After only three months since the trip, got a letter for balance billing (which by the way is illegal in CA, AB72) We made calls to AMR, to health insurance, to try to get this all settledLess than one month later (mind you, less than four months now from trip), get a letter stating the balance is due within days or else it's going to collections Called AMR again to try to get this straighten out Requested more time to deal with health insurance, was told we could make a payment or else it's going to collections Had days to make a payment Made a payment of on day eight, which they received and cashed One week later got a letter from their collection agency demanding full payment or else a 7% per day interest would be added to the bill What I don't understand is AMR's billing practices How do you bill a patient and demand payment and send to collections in less than four months We all know dealing with insurance companies it takes more time than that And the calendar days is a joke That doesn't give you time to pay and account for the mail After calling AMR I was told the account was taken out of collections once the was received, yet I never received a letter, call, or updated billing statement from AMR The only thing I received was the collection letter Terrible billing practices, terrible communication Patient care really does end when they drop you off at the hospital Same on AMR! They are in the business of billing collecting, not patient care Trip No**SSN**9-

I used services from this business in March It is now October Despite nine phone calls to this company, they have refused to send me an updated, accurate bill for their ambulance servicesMy insurance company sent them an Explanation of Benefits months ago, yet they continue to send me copy after copy of the inaccurate bill that does not reflect my insurance discountsEach time I call back, they act like they have no idea what I'm talking about and have never received information about my concernsThey also refuse to let me speak to the previous person that I've spoken to, meaning that months and months have elapsed without this billing issue being resolved, despite my diligent efforts to do soIt is absolutely ridiculous that I have to put forth so much effort to try to pay a bill

I have been trying to get a bill settledSomeone got into a car accident and used my lost ID to take an ambulance rideI was not the person that used your servicesI have submitted a police report about it, my labor reports from my corporate office stating that I was at work, I even sent a map of where I work vs where your invoice says the accident happenedEverytime I call they say it's under reviewI last called on Friday February 16th, they told me they we're going to review itI get home tonight , February 24th, and there's a precollection notice ,telling me if the invoice of $is not paid I'm being sent to collectionsIve sent emails to several offices listed as AMR, including the one in Denver and get zero responsesI can't pay for something I didn't have a part inI feel like I just get run around by your **SSN**answering service

I was sent a letter threatening to send me to collections if my bill was not paidI called my insurance provider and they found that the bill had not been processed to include millageThe claim was resubmitted
I have tried calling the American Medical Response (AMR) billing departmentAfter min or so the answering service picks up (called five times each time waited and phone was answered by the answering service)I left a message to be called back, but no call backMy second call I asked why no call back and asked that a message be left to tell them that I had fixed the problemI also asked why I didn't get a call back since they were the ones threatening to take me to collectionsThe lady from the answering service then said she would bring up my account and fix itShe started to ask me about personal informationI told her I would not give her my info because she was from the answering service
I have waited a week and still no call backI have called five times an

July 6, 2017 *** *** *** ** ***
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*** ** *** RE: Billing Inquiry Revdex.com Case#: *** Dear Revdex.com: Thank you for taking the time to contact our office with the consumer’s concerns. American Medical Response (AMR) values our customers, and strives to provide quality service. AMR contacted the consumer by phone and discussed the account. We recognize the consumer prepaid for services rendered on February 20, 2017, and the payment will be posted to her account. The consumer may disregard any invoices she has received, and will no longer be contacted regarding this matter. We would like to thank the consumer for bringing her concerns to our attention and apologize for any inconvenience this may have caused. Should the consumer have further questions, I may be contacted directly at *** ***. Sincerely, *** ***
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I have never taken an ambulance trip This bill is for my adult son, who hasn't lived here for many years I have written this company and gone on their website Now I have been sent to collection and have had two conversation with the collection company But no one seems to be able to remove my name from this charge

Was transported to hospital by ambulance miles away from where I was picked upThen I receive a bill for $I called every month asking for an itemized bill for what the charges were for, but never received anything in writingIn January I received a notice of collections so I called company againThis time they told me I needed to fill out a medical release formReceived the form, completed it and mailed it backI received the itemized bill and the ambulance personnel are claiming they performed vascular access to my vein for an IV and they also performed an EKG, but a witness to my pickup has PHOTOS of the Riverside Fire Department performing all medical procedures on meThe ONLY thing the ambulance staff did was drive me to the hospital and drop me off when a room was availableThis is FRAUD because they performed no such procedures they are trying to bill me forA copy of this has been sent to my local TV stations and my lawyer awaiting an outcome to this fr

On 11/21/2015, I received ambulance service via American Medical Response (contact information below) from *** *** *** ** *** *** (80501) to *** *** Hospital in the same cityAll of my insurance information was supplied to the hospital when I got there, and the hospital itself had no issues in utilizing this information to pay my resulting bills for medical servicesI never received ANY sort of contact from American Medical Response whatsoever, so I assumed their billing was also handled through the insurance information that was supplied to the hospital
As previously stated, all of this took place about four (4) months agoTo this very day, I have never received any sort of contact at all from AMR (no bill via US mail, no phone calls, nothing)
Yesterday (03/07/2016), I received US mail from *** *** *** *** (contact information also below) with a collection notice enclosed for the full amount of the service cost ($1663.58), along with a sepa

My son was transported by AMR in January They used old (2013) information in their system and sent the bill to the wrong address and processed the insurance claim through his previous insurance account The bill was sent to collections in June This was the first notice that we had of the bill Collections set up to take $ for months to settle the account, starting June 30,
I called the AMR billing office on July 10, to correct the billing address, insurance and to attempt to resolve the bill outside of collections I was able to correct the information but the account remained in collections Upon request, I received an invoice dated 7/11/showing charges of $and a $balance due I continued to pursue having the bill submitted to my son's current insurance provider, and finally received a denial from the insurance company dated 11/6/ Two weeks later, I received a new invoice from AMR showing a payment of $(collection

For months I have tried to simply close a bill with this company
My insurance already paid Rural/Metro $1898.42, and Rural/Metro is billing me personally for the remaining $balance
In short, this company has held me in limbo for months, and I have done everything (see below) in my power to simply get an answer and a close to this They apparently lost my application with sensitive tax, income and personal information that was sent to them by mail at their correct address Then every month I called and was told by a representative (see record below) that my case was under review and that I would need to wait to hear from a patient advocate and that there was no other method, phone, email or contact to reach anyone else in the company and to simply disregard the collection notices as my account is under review
A half year later, I finally receive a call back from Rural/Metro only to be informed that they do not have any application of mine (despite this having been