American Medical Response Inc

February 16, 2018 Revdex.com of Denver3801 E. Florida Avenue, Suite 350                    Denver, CO 80210             ...

RE:                  Billing Inquiry                                   Rev...⇄ Case: #[redacted]  Dear Revdex.com: Thank you for taking the time to contact our office with the consumer’s concerns.  American Medical Response (AMR) values our customers, and strives to provide quality service. Our office reviewed the consumer’s account and it has been determined that the consumer’s insurance is contracted, and the balance billed is an adjustment.  At this time, we have cancelled the account from collections, and confirmed there was no credit reporting.  The consumer’s account balance is zero, and he will no longer be contacted regarding this bill.  Please accept our sincerest apologies for any inconvenience this may have caused. Should the consumer have further questions, I may be contacted directly at (209) 236-8358. Sincerely,                             �...⇄   Cecilia J[redacted]Patient Advocate American Medical Response

Initial Business Response /[redacted]/
July 2, 2015
Revdex.com of Denver/Boulder
1020 Cherokee St
Denver, CO XXXXX-XXXX

RE: Ambulance Transport
Revdex.com Case#: XXXXXXXX
Dear Revdex.com:
Thank you for taking the time to contact our office with...

the consumer's concerns. American Medical Response values our customers, and strives to provide quality service.
The consumer's concerns regarding the service provided were forwarded to our Operations office for investigation. After reviewing the call and interviewing the responding crew, it was determined that appropriate care and transportation was provided. Our crew followed all local EMS procedures and protocols. It has been determined the charges invoiced are both valid and correct.
American Medical Response billed the consumer's insurance on September 22, 2014. Due to American Medical Response being non-contracted with the insurance carrier, any unpaid balance would become the consumer's responsibility. On September 29, 2014, a letter of no-contract was mailed to the consumer informing her of this situation. We received a partial payment from the insurance on October 20, 2014, which left an owing balance due from the consumer.
As a courtesy to the consumer, the account has been cancelled from collections and we have received confirmation that no credit reporting has occurred. Should the consumer need assistance in paying the balance, American Medical Response offers both discount and payment plan options.
Should the consumer have further questions or concerns, I may be contacted directly at (XXX) XXX-XXXX.
Sincerely,
[redacted] Dimperio
Patient Advocate
American Medical Response
Patient Business Service
Complaint Response Date bumped because: Holiday
Initial Consumer Rebuttal /[redacted]/
(The consumer indicated he/she DID NOT accept the response from the business.)
Because is not true. If the reason I was being transported to the ER was a potential heart attack, the sooner I was received in the ER the better my chances. As I said, we spent 20 minutes of valuable time siting on the side of the road with the technicians discussing another pick up that was more valuable and trying to get a needle in my arm and other things that would have been better handled less than five minutes away. I think they received enough money and I am thankful to be alive.
Final Business Response /[redacted]/
July 17, 2015
Revdex.com of Denver/Boulder
1020 Cherokee St
Denver, CO XXXXX-XXXX

RE: Ambulance Transport
Revdex.com Case#: XXXXXXXX
Thank you for taking the time to contact our office with the consumer's concerns. American Medical Response values our customers, and strives to provide quality service.
Based on the consumer's rebuttal of the AMR response dated July 2, 2015, an additional review was conducted. As stated previously, it was determined that appropriate care and transportation was provided and the charges invoiced are correct. This [redacted] has previously been cancelled from collections and the balance remains the consumer's responsibility.
In order to resolve the consumer's inquiry, we can extend a discount of 20% on the balance owing. Should the consumer have further questions, or wish to establish a payment plan, I may be contacted directly at (XXX) XXX-XXXX extension XXXXX.

Sincerely,
[redacted] Dimperio
Patient Advocate
American Medical Response
Patient Business Service

January 8, 2018   Revdex.com of Denver 3801 E. Florida Avenue Suite 350 Denver, CO 80210                 RE:      Ambulance Transport ...

                        Revdex.com Case#:  [redacted]     Dear Revdex.com:   Thank you for taking the time to contact our office with the consumer’s concerns.  American Medical Response (AMR) values our customers, and strives to provide quality service.   AMR previously processed the consumer’s request, and mailed the medical records on October 31, 2017.  At this time, the consumer was contacted, and confirmed the mailing address was correct. AMR will mail a second copy of the medical records to the consumer today.   Should the consumer have any further questions or concerns, I may be contacted directly at (209) 236-8470.   Sincerely,         Blanca M[redacted] Patient Advocate American Medical Response

Initial Business Response /* (1000, 6, 2015/05/29) */
May 29, 2015
Revdex.com of Denver/Boulder
1020 Cherokee St
Denver, CO XXXXX-XXXX

RE: Refund Inquiry
Revdex.com Case#: XXXXXXXX
Dear Revdex.com:
Thank you for taking the time to contact our office with the...

consumer's concerns. American Medical Response values our customers, and strives to provide quality service.
The consumer has since been contacted regarding this matter and advised that the balance has been adjusted. We are currently working to expedite her refund in the amount of $101.94. We apologize for any inconvenience this may have caused.
Should the consumer have further questions or concerns, I may be contacted directly at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Patient Advocate
American Medical Response
Patient Business Service
Initial Consumer Rebuttal /* (3000, 8, 2015/06/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They called last week and assured me they would be refunding the additional payment I sent. I have not yet seen that refund. Because they assured me several times that I did not owe that amount, and then sent a pre-collection notice, I will not consider this cased closed until the refund is in hand.
Thank you.
Final Business Response /* (4000, 10, 2015/06/09) */
June 09, 2015
Revdex.com of Denver/Boulder
1020 Cherokee St
Denver, CO XXXXX-XXXX

RE: Refund Inquiry
Revdex.com Case#: XXXXXXXX
Dear Revdex.com:
Thank you for taking the time to contact our office with the consumer's concerns. American Medical Response values our customers, and strives to provide quality service.
The consumer has since been contacted regarding this matter and she has confirmed that the refund of $101.94 was received. We apologize for any inconvenience this may have caused.
Should the consumer have further questions or concerns, I may be contacted directly at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Patient Advocate
American Medical Response
Patient Business Service
Final Consumer Response /* (2000, 12, 2015/06/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes; I received the refund check for the disputed amount. Thank you for your assistance.

April 24, 2017   [redacted]
[redacted]
[redacted]                 RE:      Ambulance Transport ...

                        Revdex.com Case#:  [redacted]     Dear Revdex.com:   Thank you for taking the time to contact our office with the consumer’s concerns.  American Medical Response (AMR) values our customers, and strives to provide quality service.   AMR did not receive correct insurance information at the time of service.  AMR sent an invoice and made phone attempts to obtain the consumer’s correct insurance information immediately following the transport.  Following the initial invoice and phone attempts, the consumer contacted our office in July 2016, asking for a bill to be sent to herself, but did not want to provide other information at that time.  Further invoices were mailed, and phone attempts made in subsequent months to obtain the missing information.  The transport eventually defaulted to a collections agency as a result of no response, insurance information, or established payment arrangements being received.   AMR has obtained the pertinent insurance information for billing from the consumer’s insurance carrier.  The consumer’s insurance carrier confirms no claim was ever received and do not show any payment issued.  The consumer’s account has been cancelled from the collections agency, and a request submitted to remove all credit reporting.   A claim has been filed to the consumer’s insurance carrier.   Should the consumer have any further questions or concerns, I may be contacted directly at [redacted].   Sincerely,       [redacted]
[redacted]
[redacted]

May 31, 2016     Revdex.com of Denver/Boulder                      1020 Cherokee St Denver, CO 80204-4039     RE:      Billing Inquiry...

            Revdex.com Case#: [redacted]     Dear Revdex.com:   Thank you for taking the time to contact our office with the consumer’s concerns.  American Medical Response values our customers, and strives to provide quality service.   American Medical Response submitted several invoices requesting insurance information to the address obtained at the time of service.  After receiving returned mail, our office attempted contacting the consumer by phone and was unsuccessful.  If we do not have a valid address on file, the account may be turned over to an outside agency as they have higher capability to locate current contact information.  On March 15, 2016, the consumer contacted our office advising there was active insurance coverage for this transport and requested we file a claim.  After following up with the insurance, it has been determined we are past the timely filing period.    At this time, we have cancelled the account from collections and removed any negative credit reporting.  The consumer will no longer be contacted.  We would like to thank the consumer for bringing his concerns to our attention and apologize for any inconvenience this may have caused.    Should the consumer have further questions, I may be contacted directly at (209) 236-8512.   Sincerely,       Sylvia Dimperio Patient Advocate American Medical Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   Please continue to keep me informed and updated as to the progress of the claim resolution. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:AMR states in their response that my insurance rejected the claim because, "they were unable to identify the patient." This confirms my original complaint when I said AMR continues to incorrectly bill my insurance carrier. [redacted] has directly contacted AMR on four separate occasions instructing them on how to bill for the service. Apparently, it took AMR from February 2015 until March 2017 to bill correctly. Of course after that many months, the claim was denied for timeliness. At one point, AMR even billed for my daughter's claim under some  mans name and medical record number. This was disclosed to me and a [redacted] representative on one of the 3 way phone calls.The lack of competence from AMR staff has caused me numerous hours on the phone and unnecessary stress. AMR has put the claim on hold many times. After being placed on hold for a few weeks, they will then send me a letter saying I am responsible for the bill and threaten to send me to collections. I need this matter resolved now. It's been ongoing for over TWO years!!!!!
Sincerely,
[redacted]

March 23, 2018   Revdex.com of Denver 3801 E. Florida Avenue Suite 350 Denver, CO 80210                 RE:      Ambulance Transport ...

                        Revdex.com Case#:  [redacted]     Dear Revdex.com:   Thank you for taking the time to contact our office with the consumer’s concerns.  American Medical Response (AMR) values our customers, and strives to provide quality service.   AMR contacted the consumer by phone and discussed her concerns.  We recognize the balance was paid in full by the consumer prior to the account defaulting to collections.  At this time, we have cancelled the account from the agency, and confirmed no credit reporting occurred.  The consumer will no longer be contacted.  We would like to thank the consumer for bringing her concerns to our attention and apologize for any inconvenience this may have caused.   Should the consumer have any further questions or concerns, I may be contacted directly at (209- 236-8512.   Sincerely,         Sylvia D[redacted] Patient Advocate American Medical Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear Revdex.com: Thank you for taking the time to contact our office with the consumer’s concerns.  American Medical Response values our customers, and strives to provide quality service. American Medical Response was unable to obtain a valid mailing address at the time...

of transport.  If we do not have a valid address on file, the account may be turned over to an outside agency as they have higher capability to locate current contact information.  At this time, we have confirmed the consumer satisfied the account with Bay Area Credit, and requested that any negative credit reporting be removed.  Please accept our sincerest apologies for any inconvenience this may have caused.  Should the consumer have any further questions or concerns, I may be contacted directly at ###-###-####.  Sincerely,     [redacted]Patient AdvocateAmerican Medical Response

February 6, 2018   Revdex.com of Denver 3801 E. Florida Avenue Suite 350 Denver, CO 80210                 RE:      Ambulance Transport ...

                        Revdex.com Case#:  [redacted]     Dear Revdex.com:   Thank you for taking the time to contact our office with the consumer’s concerns.  American Medical Response (AMR) values our customers, and strives to provide quality service.   AMR has contacted the consumer by phone and discussed the account.  At this time, an additional insurance payment has posted to the consumer’s account, satisfying the balance.  A paid in full invoice was mailed confirming account is now closed.   We would like to thank the consumer for bringing her concerns to our attention and apologize for any inconvenience this may have caused.  Should the consumer have any further questions or concerns, I may be contacted directly at (209) 236-8470.   Sincerely,         Blanca M[redacted] Patient Advocate American Medical Response

Initial Business Response /* (1000, 12, 2015/10/26) */
October 26, 2015
Revdex.com of Denver/Boulder
[redacted]
Denver, CO XXXXX-XXXX

RE: Ambulance Transport
Revdex.com Case#: XXXXXXXX
Dear Revdex.com:
Thank you for taking the time to contact our office...

with the consumer's concerns. American Medical Response values our customers, and strives to provide quality service.
Our records indicate the consumer was billed on December 14, 2014, after the insurance carrier issued a partial payment. In the following months, partial payments from the consumer were received and letters were mailed requesting the consumer contact our office to establish a valid payment arrangement. On April 30, 2015, our office was contacted and payment arrangement information was provided, however the consumer declined the options offered. No further contact was received and without a payment arrangement established, the account defaulted to collections on August 17, 2015.
On September 22, 2015, American Medical Response received an invalid check payment, which prompted billing to the consumer. The consumer contacted us and advised a settlement amount was offered by the collection agency and payment was already issued. A Patient Advocate received correspondence from the consumer that outlined the payment issued to the collection agency, and the account was placed on hold. At this time, the collection agency confirmed the settlement amount offered and the proper posting has occurred to the consumer's account. The consumer's account has been satisfied and the consumer [redacted] not receive any further contact.
Should the consumer have further questions or concerns, I may be contacted directly at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Patient Advocate
American Medical Response
Initial Consumer Rebuttal /* (2000, 14, 2015/10/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I would like to state for the record that Ms. Dimperio left out the numerous times I attempted to contact AMR from December - April but never heard back from them. The conversation on April 30 3015 was not exactly as she portrayed it and still I continued making payments. The "invalid" check sent to them was not intended for AMR and the account had already been settled by collections.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]