They came out for a quote extend gas line for outdoor BBQ grillThe line had to go around ft from house and the kitchen bordered same outside wall the gas line would be extended fromI was never told a quote was not a free serviceAlso the quote was an order of magnitude higher than expectedI felt like the person was not interested in the work and just gave an extremely high quote to collect a fee and leaveThe person wasn't even prepared to do the work they were giving a quote for even though I was told when I scheduled the appointment that it wouldn't be a big deal to do both
Had the most positive experience with a sincere qualified service technician Bob [redacted] Bob took the time to listen to my heating problems and did the necessary investigation to determine the cause of my problemI never received that type of concern from other heating companiesI found Bob serious about his work and truly admired his work ethicBob represents a trustworthy impression of the company he represents
I have filed a complaint about ABC for fraud with the Illinois Attorney GeneralI have come here to warn others about this group 1) The company's sales people are trained to convince you to buy a product (AC/Unit, water purifier, tankless water heater, etc., etc.) even if one isn't neededI contacted ABC Plumbing, Heating, Cooling and Electric as I was having problems with my hot water tank and some various other items that needed to be fixed around the houseThree times they came to my house and each time they recommended I buy a productMy house was only years old at the time 2) They vastly overcharge for their services and products as compared to market rates 3) Their work is shoddy and they don't stand by itWhen I had problems early on with the water purification they sold me they avoided the conversationThis clearly illustrated to me that this was a highly dubious company and one I should not be involved with 4) They sell propriety products that only a small group of plumbers are allowed to work on them as the manufacturer will not sell any non-official plumber their proprietary partsAt no time in the sales process will you be told that you are stuck with ABC for life If you are considering this company I strongly recommend that you don't use themIf you currently are stuck with them I recommend contacting the Illinois Attorney General for resolution I then contacted ABC and they sent out a supervisor (he did not give me his card)The supervisor said that since another plumber had touched the unit that my warranty was voidedI told him that the person only changed a small valve and that the original valve was still hereAlso, I was not aware that if another plumber touched the unit that it canceled my warrantyIn addition, I was never informed that I was buying a proprietary system that only ABC and a few other plumbers are allowed to work onI also shared that since they fraudulently recommend products over repairs so that their customers pay more that I did not want to contact themDuring the discussion he eventually admitted that they are taught to sell products because "that's how we make our money"I agree with him about their deceptive business practices because I had them come out to my home times and each time they recommended that I buy a very costly product (tankless water heater, A/C unit and the water purification system)My home and all of the utilities in it were only - years old at the time
Initial Business Response / [redacted] (1000, 7, 2015/07/14) */ Contact Name and Title: [redacted] /Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @4abc.com We apologize for the miscommunication regarding the time that the credit was to be applied for the $We did credit the $back to the customer on 6/ We strive to process refunds as quickly as possible and we apologize for the delay
I had an issue with my ground faults tripping the ground fault circuit breaker I called to have one of ABC service techs to come out to look/repair it He went down stairs and told me that they don't make the circuit breakers any longer for the panel I have and it was not up to code The entire panel would need to be replaced with a cost of $ I told him I get back in touch with ABC if I was interestedI called another company out and they "amazingly" found the replacement circuit breaker at [redacted] for $(FYI they still make the part for the circuit panel) and they also figured out what was tripping the circuit breaker Also asked the service tech if the panel was not up to code He stated that it was up to code The total repair was $compared to ABC's cost of $2700!!!! I was lied to not only once by your ABC but twice! ABC is only out to get in deep in the customer's wallet Beware of their deceptive practies to consumers....Get a second opinion!
Initial Business Response / [redacted] (1000, 8, 2014/08/29) */ Contact Name and Title: [redacted] , Manager Contact Phone: XXXXXXXXXX Contact Email: ***@4abc.com I am not sure what customer this was for but I can tell you a few facts that always pertain to ABC We quote all pricing up front using a flat rate book which is the same for any and all customersWe have been in business for over years and have succeed because of our commitment to quality and customer satisfactionWe are a little higher priced than many plumbers based upon the level of service we provideThe level of service which includes things like same day service, having all the parts on our trucks and having highly skilled fully trained licensed plumbers on staff That being said I know that we always quote a price before doing work, we always prepare the work area to ensure no damage to the home, always perform the work to the highest standards in the industry, we always test the work and clethe work area so it is better than when we found it We take great pride in serving our customer and having over 60% of our customer use us multiple timesWe are not for everyone especially a bargain minded customer who is not looking for excellent serviceWe are similar to a nice steak house where the service is better and the food tastes better, rather than going to Denny's for a steakAll of our people are back ground checked and drug tested and we only higher the best in the industry and then provide them with over hours of training per year to ensure they stay the best and continue to improve I am willing to issue a refund of $to the customer if we can get the tenants information since I can't find the landlords information in my computer system I appreciate you time and concernsPlease let us know who to issue the courtesy refund to Sincerely, [redacted]
We were offered prompt, courteous service from a true professional We were explained what needed to be done and our kitchen sink problem was corrected that dayWe highly recommend this company and look forward to using them in the future
Tim L was an excellent technicianAs a new homeowner, I appreciated his taking the time to show me what he was seeing and explain to me what it meantHe installed a new humidifier and even noticed and fixed a leak in the house's existing pvc pipingTim was very polite and friendlyI would ask for him by name!
Our standard diagnostic fee is $for any plumbing service call If the customer chooses to go ahead with the quoted repair(s) this fee is waivedIn this case the customer chose not to go ahead with repair, so the diagnostic fee is applicableThe coupon the customer is referring to states $off any plumbing, heating , cooling, or electrical REPAIR, and is not applicable to the diagnostic feeWe are sorry for the confusion and will happily refund this customer the $for the coupon he thought he could apply to his service call Thank you
Mike G handled our plumbing issue efficiently and to our satisfactionHe also provided solutions for other plumbing issues that we are able to consider for the future
Initial Business Response / [redacted] (1000, 5, 2014/04/07) */ Contact Name and Title: [redacted] , Manager Contact Phone: XXXXXXXXXX Contact Email: ***@4abc.com We do work on a flat rate basis with upfront pricing and don't change the price when the scope of work changesI agree that Adam should not have charged the additional $We will refund this charge, but I cannot issue a refund for any other feesSince the $is less than you would have spent had he only charged for the other workAdam did quote the original price before beginning any work and the price of $was approvedI am sorry about the error of charging an additional $I am happy to issue the refund as soon as we receive your responseWe appreciate your business and look forward to servicing you in the futureIf you ever have any questions or concerns feel free to contact our customer service manager [redacted] at XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/04/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept their responseAdam did state that he is a rather new employeeHe appears to be honest and I will assume that this is a mistakeI look forward to receiving the refund of $and doing business with ABC Plumbing again [redacted] Final Consumer Response / [redacted] (450, 8, 2014/04/07) */ The consumer indicated ONLINE that the business responded to this complaint to his/her satisfactionHe/she also stated: Thank you
Monday (Jan-26-2017) morning exactly at scheduled time 8:00am, Tim [redacted] showed up to provide scheduled maintenance for furnace at my resident in Gurnee IL from ABC companyI received an Excellent service A+ without any doubtTim was very professional, detailed oriented person who was loaded with interpersonal and customer care skillsI loved the way he worked and explained each step of his service with honesty and sincerity to meI was very happy with the quality of the service and education I received from Tim regarding the optimum performance out of the heating and the integrated humidifier system is in my useThanks a lot Tim [redacted]
They came out for a quote extend gas line for outdoor BBQ grillThe line had to go around ft from house and the kitchen bordered same outside wall the gas line would be extended fromI was never told a quote was not a free serviceAlso the quote was an order of magnitude higher than expectedI felt like the person was not interested in the work and just gave an extremely high quote to collect a fee and leaveThe person wasn't even prepared to do the work they were giving a quote for even though I was told when I scheduled the appointment that it wouldn't be a big deal to do both
Had the most positive experience with a sincere qualified service technician Bob [redacted] Bob took the time to listen to my heating problems and did the necessary investigation to determine the cause of my problemI never received that type of concern from other heating companiesI found Bob serious about his work and truly admired his work ethicBob represents a trustworthy impression of the company he represents
absolutely unprofessional an expensive service 788$ to recharge my AC unit,and diagnostic done,and still not working was done in
I have filed a complaint about ABC for fraud with the Illinois Attorney GeneralI have come here to warn others about this group 1) The company's sales people are trained to convince you to buy a product (AC/Unit, water purifier, tankless water heater, etc., etc.) even if one isn't neededI contacted ABC Plumbing, Heating, Cooling and Electric as I was having problems with my hot water tank and some various other items that needed to be fixed around the houseThree times they came to my house and each time they recommended I buy a productMy house was only years old at the time 2) They vastly overcharge for their services and products as compared to market rates 3) Their work is shoddy and they don't stand by itWhen I had problems early on with the water purification they sold me they avoided the conversationThis clearly illustrated to me that this was a highly dubious company and one I should not be involved with 4) They sell propriety products that only a small group of plumbers are allowed to work on them as the manufacturer will not sell any non-official plumber their proprietary partsAt no time in the sales process will you be told that you are stuck with ABC for life If you are considering this company I strongly recommend that you don't use themIf you currently are stuck with them I recommend contacting the Illinois Attorney General for resolution I then contacted ABC and they sent out a supervisor (he did not give me his card)The supervisor said that since another plumber had touched the unit that my warranty was voidedI told him that the person only changed a small valve and that the original valve was still hereAlso, I was not aware that if another plumber touched the unit that it canceled my warrantyIn addition, I was never informed that I was buying a proprietary system that only ABC and a few other plumbers are allowed to work onI also shared that since they fraudulently recommend products over repairs so that their customers pay more that I did not want to contact themDuring the discussion he eventually admitted that they are taught to sell products because "that's how we make our money"I agree with him about their deceptive business practices because I had them come out to my home times and each time they recommended that I buy a very costly product (tankless water heater, A/C unit and the water purification system)My home and all of the utilities in it were only - years old at the time
Initial Business Response / [redacted] (1000, 7, 2015/07/14) */ Contact Name and Title: [redacted] /Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @4abc.com We apologize for the miscommunication regarding the time that the credit was to be applied for the $We did credit the $back to the customer on 6/ We strive to process refunds as quickly as possible and we apologize for the delay
Ryan was a pleasure to work withHe treated my home with great respect and went above and beyond with a variety of electrical needs
Erik [redacted] was very courteous and knowledgeable and explained what he was doing every step of the way
I had an issue with my ground faults tripping the ground fault circuit breaker I called to have one of ABC service techs to come out to look/repair it He went down stairs and told me that they don't make the circuit breakers any longer for the panel I have and it was not up to code The entire panel would need to be replaced with a cost of $ I told him I get back in touch with ABC if I was interestedI called another company out and they "amazingly" found the replacement circuit breaker at [redacted] for $(FYI they still make the part for the circuit panel) and they also figured out what was tripping the circuit breaker Also asked the service tech if the panel was not up to code He stated that it was up to code The total repair was $compared to ABC's cost of $2700!!!! I was lied to not only once by your ABC but twice! ABC is only out to get in deep in the customer's wallet Beware of their deceptive practies to consumers....Get a second opinion!
Been using ABC for many yearsThe visit today was exceptionalBrett Pwas great as alwaysAlways wonderful
Great service and quick response
Initial Business Response / [redacted] (1000, 8, 2014/08/29) */ Contact Name and Title: [redacted] , Manager Contact Phone: XXXXXXXXXX Contact Email: ***@4abc.com I am not sure what customer this was for but I can tell you a few facts that always pertain to ABC We quote all pricing up front using a flat rate book which is the same for any and all customersWe have been in business for over years and have succeed because of our commitment to quality and customer satisfactionWe are a little higher priced than many plumbers based upon the level of service we provideThe level of service which includes things like same day service, having all the parts on our trucks and having highly skilled fully trained licensed plumbers on staff That being said I know that we always quote a price before doing work, we always prepare the work area to ensure no damage to the home, always perform the work to the highest standards in the industry, we always test the work and clethe work area so it is better than when we found it We take great pride in serving our customer and having over 60% of our customer use us multiple timesWe are not for everyone especially a bargain minded customer who is not looking for excellent serviceWe are similar to a nice steak house where the service is better and the food tastes better, rather than going to Denny's for a steakAll of our people are back ground checked and drug tested and we only higher the best in the industry and then provide them with over hours of training per year to ensure they stay the best and continue to improve I am willing to issue a refund of $to the customer if we can get the tenants information since I can't find the landlords information in my computer system I appreciate you time and concernsPlease let us know who to issue the courtesy refund to Sincerely, [redacted]
We were offered prompt, courteous service from a true professional We were explained what needed to be done and our kitchen sink problem was corrected that dayWe highly recommend this company and look forward to using them in the future
Tim L was an excellent technicianAs a new homeowner, I appreciated his taking the time to show me what he was seeing and explain to me what it meantHe installed a new humidifier and even noticed and fixed a leak in the house's existing pvc pipingTim was very polite and friendlyI would ask for him by name!
Brett did an outstanding job cleaning our furnace and was very positive and knowledgeable
Our standard diagnostic fee is $for any plumbing service call If the customer chooses to go ahead with the quoted repair(s) this fee is waivedIn this case the customer chose not to go ahead with repair, so the diagnostic fee is applicableThe coupon the customer is referring to states $off any plumbing, heating , cooling, or electrical REPAIR, and is not applicable to the diagnostic feeWe are sorry for the confusion and will happily refund this customer the $for the coupon he thought he could apply to his service call Thank you
I have never had a bad experience working with ABCStaff is always friendly and prompt
Mike G handled our plumbing issue efficiently and to our satisfactionHe also provided solutions for other plumbing issues that we are able to consider for the future
Initial Business Response / [redacted] (1000, 5, 2014/04/07) */ Contact Name and Title: [redacted] , Manager Contact Phone: XXXXXXXXXX Contact Email: ***@4abc.com We do work on a flat rate basis with upfront pricing and don't change the price when the scope of work changesI agree that Adam should not have charged the additional $We will refund this charge, but I cannot issue a refund for any other feesSince the $is less than you would have spent had he only charged for the other workAdam did quote the original price before beginning any work and the price of $was approvedI am sorry about the error of charging an additional $I am happy to issue the refund as soon as we receive your responseWe appreciate your business and look forward to servicing you in the futureIf you ever have any questions or concerns feel free to contact our customer service manager [redacted] at XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/04/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept their responseAdam did state that he is a rather new employeeHe appears to be honest and I will assume that this is a mistakeI look forward to receiving the refund of $and doing business with ABC Plumbing again [redacted] Final Consumer Response / [redacted] (450, 8, 2014/04/07) */ The consumer indicated ONLINE that the business responded to this complaint to his/her satisfactionHe/she also stated: Thank you
Monday (Jan-26-2017) morning exactly at scheduled time 8:00am, Tim [redacted] showed up to provide scheduled maintenance for furnace at my resident in Gurnee IL from ABC companyI received an Excellent service A+ without any doubtTim was very professional, detailed oriented person who was loaded with interpersonal and customer care skillsI loved the way he worked and explained each step of his service with honesty and sincerity to meI was very happy with the quality of the service and education I received from Tim regarding the optimum performance out of the heating and the integrated humidifier system is in my useThanks a lot Tim [redacted]
On time & professional - the work was done to my satisfaction