Initial Business Response / [redacted] (1000, 5, 2014/04/02) */ Contact Name and Title: [redacted] , Manager Contact Phone: XXXXXXXXXX Contact Email: ***@4abc.com We have worked this out directly with the customerUnfortunately we had a new technician at the home who didn't understand the price bookthis was remedy and the correct price of $was charged to the customer and a refund given for the additional amount Initial Consumer Rebuttal / [redacted] (450, 6, 2014/04/02) */ The consumer indicated ONLINE that the business responded to this complaint to his/her satisfactionHe/she also stated: I was contacted on 4/2/by [redacted] from ABC PHCE and we discussed the matterShe talked with the plumbing manager and she said the plumber was new and misquoted the job, which they should have caughtThey did promise me a refund for what the job should of costI am happy enough with the settlement and just want to put it behind me
We recently had plumbing issues and used ABC to solve our plumbing problemsAt that time we joined their Club and for a monthly fee we could receive a courtesy Furnace Tuand also an Air Conditioning Tuin the SpringIf we have any problems with plumbing, HVAC, or Electric we now get a free service call to diagnose the problem and get a quote on the repairOn Monday we had David *come and service our FurnaceHe was courteous and explained what he would be doing and any improvements we might want to have doneWe are very satisfied with ABC and would recommend joining their ClubThey have great customer service skills and let their customers know what to expectThank you, Kathleen Park Ridge, IL
We have been customers of ABC for many years now and find all of the technicians to be knowledgeable and polite. Alex was no exception. He arrived on time, thoroughly checked both furnaces and left things very clean.
The HVAC technician Brett Pof ABC was courteous, explained all service and repair steps to be done very well, and completed the work efficiently and to our full satisfaction
Initial Business Response / [redacted] (1000, 5, 2014/06/12) */ Contact Name and Title: [redacted] , Manager Contact Phone: XXXXXXXXXX Contact Email: ***@4abc.com The customer was quoted the standard price to do work based upon years of experience and dealing with these types of jobsWe use a flat rate price book so that each customer pays exactly the same price for the excellent service they receiveI apologize that Mr [redacted] was unhappy with the service he receivedA refund for the $was issued on 6/10/by the customer service manager when she heard about the issue from our CSR Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/06/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) I filed the complaint because I hadn't heard back from ABC in regards to my concernHad they called me back and told me they issued a refund I may not have filed the complaintRefund hasn't been received yet but i'll check the mail
I had a very nice experience with Erik Hfrom ABC Plumbing, Heating, & Cooling He arrived promptly, worked efficiently, and had outstanding customer service He recommended a product that I may try in the future to further enhance my home air flow
Apptscheduling, confirmation and arrival time was all greatOur tech (Tim L.) was professional and courteous and explained fully what he was doingHe also gave expectations and things to look out for in the future because of the age of our HVAC system
I just received service from Tony [redacted] and can't say enough about him Very professional and such a nice manBecause of him, I am so happy that I chose ABC
I was most impressed with Anthony [redacted] of ABCHe was very knowledgable, courteous and discovered a problem caused by the previous ABC worker and left info to help me get it fixed with the ABC peopleI'd be most pleased to always have him as my technician
Tim ***: ABC - HVAC Technician Calvin [redacted] Home Owner Tim is an excellent customer minded professionalTim serviced our furnace and air filtration systemHe provided service beyond what you would expect a professional to doIn other words I will request Tim on all my future service needs and look forward to recommending ABC and Tim to my friends and familyABC has a real winner hereI am glad that they have him on their teamMy only complaint is that they do not carry my [redacted] air filters in stockHad to do with cost and potential damage while in storageNow they have to come back a second time to install the new filterMy suggestion is that they review their records for the type of filter I have used in the past, pick it up, and then send out their technicianI hope this can be doneSincerely, Cal [redacted] 01-14-
We had a pretty straightforward job to install a new kitchen faucet in a 3 year old home with minimal changes to the plumbing. I was quoted $1,800. Yes, EIGHTEEN HUNDRED DOLLARS. To install a faucet. The new sink we put in was a little deeper so the PVC pipes needed to be cut to size but that was about it. I of course did not accept that quote, but I was charged $59 for them to even come out and give that absurd price. What a waste of time and money. I sent pictures of the existing plumbing to a friend who is a contractor and he said "Easy fix. Should take 5-10 minutes and maybe $10 in supplies at the most." Ideally I would like to get my $59 back but at a minimum, I want to raise a complaint so that other people don't get treated this way in the future.
We had several plumbing projects that had to be taken care ofMike G and his assistant arrived within the expected time frameThey both did a great job on the installations and explained to us what steps they were taking to complete the jobI would highly recommend ABC Plumbing and Heating and will request Mike and his assistant for future projects
Dan V. and his partner from ABC Plumbing, Heating & Cooling installed a new furnace for us and did a fantastic job! They were experienced, professional, and timely and we are very happy with our new furnace and its installation.
I would like to state my appreciation for the services provided by Anthony [redacted] from the ABC Heating and Cooling company Anthony was very knowledgeable and took the time to explain various questions that we had pertaining to our heating and humidification system I rate the service the be excellent and would recommend to other
2015-10-02, John [redacted] Adam Ccame to my home to investigate and repair a plumbing issue with a leaking and poorly installed water closetAfter a quick assessment, Adam got to workHe removed the toilet and the old problems, repaired and reinforced the cast iron piping and reset the fixtureHe accomplished a lot in hrs Adam is a true professional with excellent plumbing and building knowledge He was fast, practical, well prepared with tools and parts, clean, easy to have in your home and he is a good guy I would highly recommend him to anyone
Our Plumbing Tech Brandt A. was courteous, knowledgeable , clean and friendly. We would request any future ABC service calls to be handled by Brandt.
Just had an air-conditioning maintenance and check-upThe technician, Alex #***, was exceptional I would recommend him at any time
Initial Business Response / [redacted] (1000, 5, 2014/04/02) */ Contact Name and Title: [redacted] , Manager Contact Phone: XXXXXXXXXX Contact Email: ***@4abc.com We have worked this out directly with the customerUnfortunately we had a new technician at the home who didn't understand the price bookthis was remedy and the correct price of $was charged to the customer and a refund given for the additional amount Initial Consumer Rebuttal / [redacted] (450, 6, 2014/04/02) */ The consumer indicated ONLINE that the business responded to this complaint to his/her satisfactionHe/she also stated: I was contacted on 4/2/by [redacted] from ABC PHCE and we discussed the matterShe talked with the plumbing manager and she said the plumber was new and misquoted the job, which they should have caughtThey did promise me a refund for what the job should of costI am happy enough with the settlement and just want to put it behind me
We recently had plumbing issues and used ABC to solve our plumbing problemsAt that time we joined their Club and for a monthly fee we could receive a courtesy Furnace Tuand also an Air Conditioning Tuin the SpringIf we have any problems with plumbing, HVAC, or Electric we now get a free service call to diagnose the problem and get a quote on the repairOn Monday we had David *come and service our FurnaceHe was courteous and explained what he would be doing and any improvements we might want to have doneWe are very satisfied with ABC and would recommend joining their ClubThey have great customer service skills and let their customers know what to expectThank you, Kathleen Park Ridge, IL
We have been customers of ABC for many years now and find all of the technicians to be knowledgeable and polite. Alex was no exception. He arrived on time, thoroughly checked both furnaces and left things very clean.
The HVAC technician Brett Pof ABC was courteous, explained all service and repair steps to be done very well, and completed the work efficiently and to our full satisfaction
Initial Business Response / [redacted] (1000, 5, 2014/06/12) */ Contact Name and Title: [redacted] , Manager Contact Phone: XXXXXXXXXX Contact Email: ***@4abc.com The customer was quoted the standard price to do work based upon years of experience and dealing with these types of jobsWe use a flat rate price book so that each customer pays exactly the same price for the excellent service they receiveI apologize that Mr [redacted] was unhappy with the service he receivedA refund for the $was issued on 6/10/by the customer service manager when she heard about the issue from our CSR Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/06/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) I filed the complaint because I hadn't heard back from ABC in regards to my concernHad they called me back and told me they issued a refund I may not have filed the complaintRefund hasn't been received yet but i'll check the mail
I had a very nice experience with Erik Hfrom ABC Plumbing, Heating, & Cooling He arrived promptly, worked efficiently, and had outstanding customer service He recommended a product that I may try in the future to further enhance my home air flow
Apptscheduling, confirmation and arrival time was all greatOur tech (Tim L.) was professional and courteous and explained fully what he was doingHe also gave expectations and things to look out for in the future because of the age of our HVAC system
I just received service from Tony [redacted] and can't say enough about him Very professional and such a nice manBecause of him, I am so happy that I chose ABC
I was most impressed with Anthony [redacted] of ABCHe was very knowledgable, courteous and discovered a problem caused by the previous ABC worker and left info to help me get it fixed with the ABC peopleI'd be most pleased to always have him as my technician
Tim ***: ABC - HVAC Technician Calvin [redacted] Home Owner Tim is an excellent customer minded professionalTim serviced our furnace and air filtration systemHe provided service beyond what you would expect a professional to doIn other words I will request Tim on all my future service needs and look forward to recommending ABC and Tim to my friends and familyABC has a real winner hereI am glad that they have him on their teamMy only complaint is that they do not carry my [redacted] air filters in stockHad to do with cost and potential damage while in storageNow they have to come back a second time to install the new filterMy suggestion is that they review their records for the type of filter I have used in the past, pick it up, and then send out their technicianI hope this can be doneSincerely, Cal [redacted] 01-14-
We had a pretty straightforward job to install a new kitchen faucet in a 3 year old home with minimal changes to the plumbing. I was quoted $1,800. Yes, EIGHTEEN HUNDRED DOLLARS. To install a faucet. The new sink we put in was a little deeper so the PVC pipes needed to be cut to size but that was about it. I of course did not accept that quote, but I was charged $59 for them to even come out and give that absurd price. What a waste of time and money. I sent pictures of the existing plumbing to a friend who is a contractor and he said "Easy fix. Should take 5-10 minutes and maybe $10 in supplies at the most." Ideally I would like to get my $59 back but at a minimum, I want to raise a complaint so that other people don't get treated this way in the future.
We had several plumbing projects that had to be taken care ofMike G and his assistant arrived within the expected time frameThey both did a great job on the installations and explained to us what steps they were taking to complete the jobI would highly recommend ABC Plumbing and Heating and will request Mike and his assistant for future projects
Dan V. and his partner from ABC Plumbing, Heating & Cooling installed a new furnace for us and did a fantastic job! They were experienced, professional, and timely and we are very happy with our new furnace and its installation.
I would like to state my appreciation for the services provided by Anthony [redacted] from the ABC Heating and Cooling company Anthony was very knowledgeable and took the time to explain various questions that we had pertaining to our heating and humidification system I rate the service the be excellent and would recommend to other
2015-10-02, John [redacted] Adam Ccame to my home to investigate and repair a plumbing issue with a leaking and poorly installed water closetAfter a quick assessment, Adam got to workHe removed the toilet and the old problems, repaired and reinforced the cast iron piping and reset the fixtureHe accomplished a lot in hrs Adam is a true professional with excellent plumbing and building knowledge He was fast, practical, well prepared with tools and parts, clean, easy to have in your home and he is a good guy I would highly recommend him to anyone