American Multiplex Properties

Complaint: [redacted] I am rejecting this response because: Career Point College is ignoring the specific and the issues I have providedI would love to sit down with a neutral party to discuss my unsatisfactory experience with Career Point College Regards,

Complaint: [redacted] I am rejecting this response because: Regards, [redacted] I didn't learn anything from the school the teachers don't even show up to class and the students are teaching themselvesYes I only made a $payment because just like every other single mother of two boys you have other priorities besides paying a bill for a class with a fake teacherI called and called and no one was able to call me backFake school who promises fake hopes and can I transfer the credit for as long as I went to school? No so why must I pay for a fake as school who doesn't have real teachers?

The complaint has been send to the Director of Regulatory Affairs at the College We will have the problem resolved by the first of the week at the latest

The rejection of our response did not add any additional details or information Our decision stays as it is, but we will submit to mediation if that will help resolve the issue

This student has verified attendance from May 25, until September 10, Our semesters are weeks long and she attended week short of two semesters Her tuition on her "Enrollment Agreement" that she signed on May 21, states that the tuition for this program is $24, Based on attending weeks of a week program the student attended 28% of the program She was enrolled under Catalog dated April 12, On page it states the "Refund Policies" Number 5-e states that "after 25% up to 50% of course 50% refund of tuition" Based on that information Career Point was entitled to $12,200.00The student received two separate stipend checks from the school in the amount of $each The original balance on her loan with Navient (previously called Sallie Mae) was $which is substantially less that the entitled amount Career Point College did not "bill my student loan sallie Mae as if I graduated".To date the student has signed six forbearances and has made one ten dollar payment three days prior to filing this complaint Any increase in the balance owed to the loan company is between the student and the loan company Career Point College has not received any additional funding for this student The student, not Career Point College, is responsible for any positive or negative information that is reported to a students credit bureau

RE: Complaint #*** Dear Ms***,This complaint has been brought to my attention for responseIt was our understanding that this complaint had been resolved after our student met with a group of administrators from our schoolNonetheless, we will explain what steps have been taken to
resolve the student's concerns.On June 10th we met with the student to discuss her concernsin the meeting the Director of Nursing, VP of Marketing, VP of Operations, and the College Director were presentThe student had some questions about our graduation requirements and was very frustrated with not being able to pass her final predictor exam to complete the program.We reviewed her file and provided her with the supporting documentation to show she was aware of our graduation requirements when she enrolled, since she signed the form(see attached exhibit)The student did explain she had some personal issues arise in the middle of the program which were reflected in her practice test taking skillsWe asked the student if she had been attending our mandatory tutoring to help with the remediation process and she stated she has been attending all required hours but was just very frustrated since she didn't pass on the first attempt.She had another date scheduled to retake the exam but wasn't feeling confident in retaking the exam that was already scheduledWe looked at all her results and said we would go ahead and reschedule her exam to be taken at a later date so she could receive additional remediationShe was concerned about our policy of being dropped from the program if a student reaches their days without completing our graduation requirementsFailure to complete the predictor exam in the day period after their last class results in being dropped from the program and not being able to re-enroll for a year.Our policy does allow for mitigating circumstancesWe looked at the student's ATI history and extended her time in the program to be able to complete our graduation requirementsPrior to our meeting with the student she hadn't followed the proper chain of command to be able to address any concerns or answer any questions pertaining to our graduation requirements.We let the student know she would be approved to receive an extension to further remediate and retest to complete the programThe student was satisfied with the outcome and very appreciative that we all met with her to discuss her concernsThe student at this time agreed to remove her negative comments about the school in an online forum.If you require any documentation of any of the steps set out above, we will be glad to provide themThank you for your attention to this matter

Mr*** *** filed a complaint on September 18, regarding the release of his AOG. There was a re-structuring of the nursing department staff with a new director being hired and the old one leavingIn order for the AOG to be released the director has to sign for the release
and since we were in between directors that is what caused the delay. It is my understanding that Mr*** did get his AOG released on or before the 18th of September and has sat for his NCLEX. I am assuming from reading the concerns that he had this resolves all issues. If there are other issues that need to be addressed he may contact me at *** ***. Thank you for letting us respond to this issue. Regards, *** *** *** *** Corporate Vice President Career Point College *** *** *** *** ***
*** *** *** ***
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We are verifying the complainant's statements The individual that he dealt with at the College, *** ***, is no longer employed by the institution We need approximately more days to file a complete response

It is my understanding that this complaint was resolved internally I will follow up with the complainant and school director and verify, and then supplement this response no later than Monday August 29,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

The complaint has been send to the Director of Regulatory Affairs at the College.  We will have the problem resolved by the first of the week at the latest.

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] I didn't learn anything from the school the teachers don't even show up to class and the students are teaching themselves. Yes I only made a $10 payment because just like every other single mother of two boys you have other priorities besides paying a bill for a class with a fake teacher. I called and called and no one was able to call me back. Fake school who promises fake hopes and can I transfer the credit for as long as I went to school? No so why must I pay for a fake as school who doesn't have real teachers?

We are sorry that this graduate feels as though this is a "bogus school/loan" and are more than willing to assist students in finding employment in field.  As stated in the first full paragraph of the "Enrollment Agreement": that the individual signed on December 22, 2004:  "I understand...

that guaranteed employment on the part of any legitimate institution of learning is unethical and this school does not subscribe to it.  However, the school offers employment assistance to all graduates".The tuition charged on the enrollment agreement is $15, 000 and the student received test out credit for CPT 119, CPT 321 and CPT 324 which reduced the tuition by $2581.00 bringing the cost of his education to $12,419.00.This individual did very well in school and based on grades and attendance should have been able to be employed in field. His diploma is not "useless" and Career Point did hold up its end of the Enrollment Agreement. Career Point College offers refresher classes and graduation to all students in good standing with their loans.  This individual defaulted on his federal loans in 2011.  On January 4, 2005 the student signed a "Consequences of Default" form that states 11 items that may happen should he default on his loans.  The student also took a one page quiz on the same day and in his handwriting responded: 6.  Three consequences of default are: 1.  garnish wages 2.  bad credit 3.  take away income taxStill, 10 years later the College "assists" graduates in finding employment after graduation.  This individual is more than welcome to reach out to our Career Services department for assistance should he choose.

This student has verified attendance from May 25, 2010 until September 10, 2010.  Our semesters are 8 weeks long and she attended 1 week short of two semesters.  Her tuition on her "Enrollment Agreement" that she signed on May 21, 2010 states that the tuition for this program is...

$24,400.00.  Based on attending 15 weeks of a 52 week program the student attended 28% of the program.  She was enrolled under Catalog 47 dated April 12, 2010.  On page 19 it states the "Refund Policies".  Number 5-e states that "after 25% up to 50% of course 50% refund of tuition".  Based on that information Career Point was entitled to $12,200.00The student received two separate stipend checks from the school in the amount of $222.22 each.  The original balance on her loan with Navient (previously called Sallie Mae) was $4750.00 which is substantially less that the entitled amount.   Career Point College did not "bill my student loan sallie Mae as if I graduated".To date the student has signed six forbearances and has made one ten dollar payment three days prior to filing this complaint.  Any increase in the balance owed to the loan company is between the student and the loan company.  Career Point College has not received any additional funding for this student.  The student, not Career Point College, is responsible for any positive or negative information that is reported to a students credit bureau.

The rejection of our response did not add any additional details or information.   Our decision stays as it is, but we will submit to mediation if that will help resolve the issue.

This student enrolled in our Nurse Aide program on June 22, 2015.  She achieved an "A" in the first class and a "C" in the second class.  She was unable to complete the third class which involved taking a patients blood pressure.  The college made all possible accommodations including...

trying multiple stethoscopes and paid for the student to be evaluated by a medical professional on July 15th, 2015.  After receiving the diagnosis on the 15th the nursing director met with the student on the 16th and was given the option of a refund which she decided against.  The student contacted the Revdex.com on the 18th and then sent her instructor an email on July 22nd requesting a refund which the instructor replied to. The College has already started the full-refund process that was originally offered to the student on July 16th.  Being able to successfully take a patients blood pressure is a requirement for the class as well as the National test to become a Certified Nurse Aid.  We hope that this addresses and resolves this matter.

Complaint: [redacted]
I am rejecting this response because: Career Point College is ignoring the specific and the issues I have provided. I would love to sit down with a neutral party to discuss my unsatisfactory experience with Career Point College.
Regards,

Complaint: [redacted]
I am rejecting this response because:
Good Afternoon,Thank you for your reply. You stated that because of my test outs and passing scores my tuition was credited bringing the cost of my education to a total of $12,419 however my credit report reflects that I owe a total of $15,000 to USA Funds for student loans.I would like to have a copy of the “Consequences of Default” form, the one page quiz that I allegedly was administered, a copy of the terms and conditions of job placement asistance and the job placement statistics for the graduate's of the Computer Network Techs for the location that I attended my classes. Please don’t confuse this with the externship, I’d like to see the actual rate of real employment.I agree with you, the fact that I maintained perfect attendance along with continuously making the Deans List there should not have been a problem gaining employment but the fact of the matter is I didn’t gain employment in the field with or without Career Points assistance as promised then and now “10 years later” the diploma is useless to me as it was the day I graduated and went home unemployed. Let's face it majority of the people that attend Career Point attend with the assumption of job placement upon completion just as I did if I just wanted to go to school and compete for a job without assistance from your "job placement professionals" there are quite a few other accredited schools to choose from in the San Antonio area.
[redacted]
Regards,
[redacted]

This complaint has been brought to our attention for response. Although the student has completed her course of study and passed her licensing examination, we will nonetheless respond to her list of issues.The student's complaint is very general in nature, and other than specifics about a meeting...

with the owner of the school, contains no actionable items for us to address. In an effort to be compliant, however, we will address each item as it is set out in the lengthy single paragraph.1. The student indicates that she had several issues that she overlooked while at school - The student admits in her statement that she overlooked the issues. Since those issues were not brought to our attention for resolution and are not specified, we will not address them.2. The following issues were part of the same lengthy paragraph, we are not sure they were among those that were overlooked by the student, but will nonetheless address them individually.a. Teacher teaching two classes at one time — without the name of the instructor or course, we are unable to address this or even confirm that this occurred.b. 3 weeks late with books in one class — without a course name and time frame, we are unable to address this.c. Instructor shoved desk at student - Again, with no names or identifying information, we are unable to address this. It does appear from her remarks that she was not a victim of the alleged incident. 3. No consistency in administration — This complaint is general in nature and does not address a particular problem. Nonetheless, the College always retains the right to change administration for the betterment of the program and for the benefit of our students.4. Class schedules changed with < 2 weeks' notice - It is hard to address this with any specificity, but a look at correspondence with the student shows that this complaint may refer to the addition of a Capstone to the schedule. The Capstone instruction was added to assist the RN students to prepare for the NCLEX exam. This instruction was added as soon as was practical, and notice was delivered to the students immediately thereafter. The student completed the Capstone material successfully. The pinning ceremony was re-scheduled to accommodate students that were affected by the change.5. When we complain, we were told to leave by "regional director" or program director — The College does not have a "regional director" so we cannot address this complaint.6. Forced to abide by handbook we never signed or agreed to — The student handbook is a part of the rules, regulations and structure of the nursing program. There is not a provision in the program for the students to "accept" or "agree" to the terms of the handbook.7. Unhappy with clinical sites, never had opportunity to go to labor and delivery — This was an issue that the student addressed with the School Director. Clinical sites were assigned randomly and with consideration of the number of slots available at the site, the instructors available, and the student's schedule. The student wanted to be able to pick and choose here clinical sites, which is contrary to the way clinical sites are assigned. The nursing director at the time did provide the student an opportunity to attend some mother/baby clinical sites prior to the student's completion of the program.8. Kicked out in last two months of program because of threat of complaint to VA — The student was removed from the program not because of her threats, but because of continued unprofessional behavior in the classroom and with staff.9. Escorted off school premises — This is standard procedure when a student is dismissed. This is done to prevent any disruption to classes or the conducting of business at the school.The remainder of the complaint deals with the appeal of her dismissal and the meeting with the VP and owner of the school. The student's name was listed as a complainant in a TWC complaint. The VP and school director called each student that signed the complaint into the office to discuss their issues. At this point the student's dismissal and appeal were considered. The College acknowledges that the student met with the VP of the school (who is no longer employed at the College), the owner, and the nursing director. 10. It was ambush, I was not allowed to bring husband — The meeting was specifically meant to address the student's wish to be reinstated to school. The student's husband's presence was not relevant to the issues being discussed. The term "ambush" is very subjective and general, and is nothing more than the student's perception of the meeting.11. Told by owner he would give money back and issue a transcript, but that the transcript would not mean anything — The College admits that it offered to refund the student's money and issue a transcript for the courses completed to that point. The College denies, however, that the owner stated that the transcripts would "not mean anything." Only the receiving school can make the determination about accepting credits from another school. \12. Would not be allowed to return if money refunded — The College agrees to this statement. The student could either return to school, or have a refund, but not both.13. Owner said "Now, do I ruin your life?" — The College denies that the owner made this comment.14. Made to beg to return to school — The College strenuously denies this statement. The entire purpose of the meeting was to try to get the student to return to complete here studies.15. Owner says he has best lawyers and he was not afraid of me. — The College denies that this statement was made. Even if it was made, there is no actionable issue in the making of the statement.16. Owner said that when 1 attack school I attack him, and by putting name on TWC complaint I attacked him — The College admits that the owner takes complaints personally. That is the reason why the owner agreed to meet with the student, to address the basis of her complaints.17. Owner said TWC complaint would not do anything, he would just show his friends at TWC some paperwork and he is good to go — The owner denies making this statement. All complaints made to TWC are addressed vigorously and with appropriate documentation.18. My $30,000 means nothing to him — The College agrees that the statement was made. The issue being discussed at the meeting was not about money, but about returning the student to classwork so that she could complete her training. No decision would be made about the student solely because of the money.19. He takes young single moms out of the ghettos and puts them in 30-40K jobs — The College admits the statement. It is part of the College's mission to assist a vastly underserved portion of the community and the College stands by its record of doing so.20. Insulted when he asked me who the Vet was in my family — The College does not know how to address this very personal and subjective feeling of the student. 21. Called a problem child. — The College denies that this statement was made. It should be noted, however, that the student had been dismissed for unprofessional and disruptive behavior.22. Never given on opportunity to talk except to answer questions — The College denies that the student was not given an opportunity to address her concerns.23. The issue of the termination was never part of the conversation —The College denies this assertion. In fact, the entire conversation was about the student's return to school.24. Meeting was set up to scare me and it did. If I did not get back into school it would have wasted 16 months of my life — It is the College's position that although the meeting may have tough in the student's perception, it was this "tough love" approach that convinced her to continue her studies and become an RN. The student agreed to return under probation and with specific guidelines for her completion of the program. A copy of her re-entry agreement which set out the terms of re-entry is attached to this letter.25. I was intimidated — See response to #24.26. I was allowed back in school and on my own I persevered and became an RN — The College takes umbrage at this particular allegation. Although the student's hard work and dedication to the completion of her program were exemplary, it was accompanied by extensive instruction, tutoring and support from the faculty, staff and administration.27. I have a hard time dealing with the humiliation and disrespect in the meeting and overall treatment at CPC — The College denies that the student was humiliated or disrespected. See response to #24. The comment about "overall treatment at CPC" is too general and non¬specific to address.28. Issues I encountered were never resolved while 1 was at CPC — As with so many of the other allegations in the complaint, this is non-specific and general and as a result cannot be addressed effectively.The desired settlement is not an option. The student was offered an opportunity to get a refund and walk away from her obligations, and was even offered a chance to get a transcript of her work completed to date. The student chose instead to return to school and complete the program. To suggest that the student deserves a full refund after taking and completing all her training and being prepared to take the NCLEX exam is unjustified and would result in unjust enrichment.Thank you.